2023年12月18日更新されたHP2-I47トレーニング最新認定問題をゲットHP Sales Certified合格目指せ
認定トレーニングHP2-I47試験問題集でテストエンジン
質問 # 19
An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?
- A. HP Wolf Pro Security can be attached to the deal.
- B. HP Proactive Security includes services to implement and manage configuration policies.
- C. HP Manageability Services help with consistent, scalable, and secure software deployment.
- D. Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
正解：B
解説：
Explanation
The correct answer is B. HP Proactive Security includes services to implement and manage configuration policies.
HP Proactive Security is the world's most advanced endpoint security service that provides protection-first security for SMBs. It uses HP Sure Click Pro and HP Sure Sense Pro to isolate and contain malware threats, and HP TechPulse to monitor and report on device security posture. HP Proactive Security also includes services to help customers implement and manage configuration policies, such as deny and allow lists, device guard, credential guard, and BitLocker encryption. These services are delivered by certified security experts who act as an extension of the customer's IT team12.
HP Wolf Pro Security is a software suite that provides application isolation and deep learning endpoint protection for Windows 10 PCs. It is not a service and does not include any configuration policy management features3.
HP Manageability Services help IT simplify and improve end user device management and deliver a better employee experience across endpoint devices and applications. They provide multi-vendor, multi-OS device monitoring and management solutions, powered by the HP TechPulse analytics platform. They do not focus on security specifically, but rather on device health, performance, and optimization4.
HP Client Security Manager is a software application that allows users to manage the security features of their HP devices, such as fingerprint reader, facial recognition, password manager, drive encryption, and device access manager. It is not compatible with non-HP devices and does not provide any services to implement or manage configuration policies5.
1: HP Wolf Security Services 2: HP Advances PC Security with Cutting Edge Innovations 3: HP Wolf Pro Security | HP United Kingdom 4: HP Manageability Services | HP Official Site 5: HP Business PCs - HP Client Security Manager and Windows 11 compatibility | HP Customer Support
質問 # 20
What advantage do HP Imaging and Application Services offer customers?
- A. HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
- B. One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
- C. Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
- D. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
正解：D
解説：
Explanation
The advantage of HP Imaging and Application Services is that systems are configured during the build process and arrive onsite ready to use, tailored to customer needs. According to the HP Image and Software Configuration Services datasheet1, HP provides several service choices that provide customers with flexibility and help ensure that devices arrive customized to their organization's IT and business needs. The datasheet also states that HP Imaging and Application Services include support for driver installs/updates, application installs, OS setting changes, image migration, image validation, and image archiving. Therefore, the correct answer is A. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
質問 # 21
Name a benefit of HP Active Care, powered by HP TechPulse.
- A. Actionable device and employee insights whether online or offline
- B. Ability to actively change the security policies in response to threats
- C. Proactive issue identification and remediation
- D. Automatic performance tuning based on feedback
正解：C
解説：
Explanation
The correct answer is B. Proactive issue identification and remediation.
HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2.
By using HP Active Care, powered by HP TechPulse, customers can benefit from proactive issue identification and remediation, which can help them minimize downtime, avoid productivity-draining disruptions, and extend device life1.
The other options are incorrect because:
Automatic performance tuning based on feedback is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Performance Advisor, which is a software application that helps optimize the performance of HP workstations by providing feedback and recommendations on system configuration and settings3.
Ability to actively change the security policies in response to threats is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Proactive Security, which is a service that helps customers implement and manage configuration policies, such as deny and allow lists, device guard, credential guard, and BitLocker encryption4.
Actionable device and employee insights whether online or offline is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Manageability Services, which are cloud-based solutions that provide device and employee insights across endpoint devices and applications. They can also work offline by collecting data locally and uploading it when the device reconnects to the internet.
1: HP Active Care | HP Official Site 2: HP TechPulse | HP Official Site 3: [HP Performance Advisor | HP Official Site] 4: [HP Wolf Security Services] : [HP Manageability Services | HP Official Site]
質問 # 22
You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)
- A. Do you currently have a security strategy in place for your PCs and other devices?
- B. What does the company's roadmap for growth over the next ten years look like?
- C. How much employee productivity is lost to device downtime due to failure or damage?
- D. How do you decide when to acquire or retire the company's personal systems?
- E. How do you deal with hardware support when employees are working remotely?
- F. What percentage of your budget is allocated to new hardware acquisition?
正解：C、E
解説：
Explanation
The best questions to ask to determine the pain points that the customer is experiencing are D. How do you deal with hardware support when employees are working remotely? and E. How much employee productivity is lost to device downtime due to failure or damage? These questions can help you identify the customer's challenges and needs related to device support and repair, which are the main benefits of HP Fix Services. By asking these questions, you can also uncover the customer's current situation, such as how many devices they have, how often they fail or get damaged, how long it takes to fix them, and how much it costs them in terms of lost productivity and support expenses. These questions can also help you position HP Fix Services as a solution that can address the customer's pain points by providing remote diagnosis and support, accidental damage protection, and multiple response time options for onsite repair or replacement. Therefore, these questions can help you attach HP Fix Services to a deal with a new customer.
質問 # 23
What is the benefit for HP Partners to attach HP Lifecycle Services to HP hardware? (Select two.)
- A. By increasing the average unit price of hardware sales to drive higher margins
- B. By decreasing the length of the standard hardware warranty
- C. By offering a tiered volume discount strategy that can be passed along to customers
- D. By increasing customer stickiness via deeper relationships through end-to-end solutions
- E. By extending the length of the contract's term indefinitely until canceled by one or the other party
正解：A、D
解説：
Explanation
The benefits for HP Partners to attach HP Lifecycle Services to HP hardware are A. By increasing customer stickiness via deeper relationships through end-to-end solutions and D. By increasing the average unit price of hardware sales to drive higher margins. According to the HP Lifecycle Services website1, HP Lifecycle Services provide IT with efficient, cost-effective solutions for device management that help keep the business in motion. By attaching HP Lifecycle Services to HP hardware, HP Partners can offer their customers a complete and integrated solution that covers the entire device lifecycle, from planning and design to configuration and deployment, to workforce support and secure eco-friendly device refreshes1. This can help HP Partners increase customer loyalty and satisfaction by providing them with a consistent and reliable service experience throughout the device lifecycle1. Moreover, by attaching HP Lifecycle Services to HP hardware, HP Partners can also increase their revenue and profitability by adding value to their hardware sales and enhancing their competitive differentiation2. HP Lifecycle Services can help HP Partners increase the average unit price of hardware sales by offering additional services that address the customer's specific needs and challenges, such as operating system and firmware updates, accidental damage protection, defective media retention, device recovery and recycling, and more2. Therefore, by attaching HP Lifecycle Services to HP hardware, HP Partners can benefit from both increasing customer stickiness via deeper relationships through end-to-end solutions and increasing the average unit price of hardware sales to drive higher margins.
質問 # 24
A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?
- A. Visit the competitor's website to read the descriptions of their services
- B. List the different HP Services websites that the customer can visit for more information
- C. Refer to the battlecards for the various HP Lifecycle Services
- D. Compile a list of issues customers have had with the competitor's services
正解：C
解説：
Explanation
The HP recommended way to prepare a response to this question is D. Refer to the battlecards for the various HP Lifecycle Services.
Battlecards are documents that provide a concise and compelling overview of the value proposition, benefits, and differentiators of HP Lifecycle Services. They also include information on how to position HP Lifecycle Services against competitors and how to handle common objections. Battlecards are designed to help sales representatives communicate effectively with potential customers and persuade them to choose HP over other options.
You can find the battlecards for the various HP Lifecycle Services on the HP website1 or on the HP Learning Center2. They are updated regularly to reflect the latest features and enhancements of HP Lifecycle Services.
You can also download them as PDF files for offline access.
By referring to the battlecards, you can prepare a response that showcases how HP Lifecycle Services can help the customer achieve their business goals, reduce costs, improve productivity, and enhance security. You can also highlight how HP Lifecycle Services are superior to the competitor's services in terms of quality, reliability, flexibility, and innovation.
1: HP Lifecycle Services | HP Official Site 2: HP Learning Center
質問 # 25
Match the HP Deployment Service with the service it provides.
正解：
解説：
Explanation
The HP Deployment Service component that matches the service it provides are as follows:
A) Installation with User Settings: Offerings include unpacking, data migration, and connection of peripherals to devices1.
B) HP Logistics Services: PCs are delivered to the door or dock with or without an appointment2.
C) Office Installation Service: HP professionals migrate data from existing devices to new PCs3.
1: HP Installation Services | HP Official Site 2: HP Logistics Services | HP Official Site 3: HP Office Installation Service | HP Official Site
質問 # 26
An SMB customer with an overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles with different technical requirements. Management is concerned about downtime involved with this refresh.
How would HP Set Up Services help this customer?
- A. By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door,regardless of work location
- B. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
- C. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
- D. By offering 1 TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
正解：A
解説：
Explanation
The best answer for this question is A. By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door, regardless of work location. This is because HP Set Up Services offer a range of solutions for device configuration, provisioning, and deployment that can help the customer reduce downtime and improve productivity. According to the HP Set Up Services website1, HP can configure the PCs to the customer's specifications right at the factory, deliver them to the employee's homes or offices, and provide installation and data migration services if needed. HP Set Up Services also include HP Device Provisioning Services, which allow the customer to provision new devices from the cloud using Microsoft Endpoint Manager1. Therefore, HP Set Up Services can help the customer refresh their PCs with minimal disruption and hassle.
質問 # 27
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
- A. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
- B. Work with an HP distributor and use the program available exclusively to distributors
- C. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
- D. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
正解：A
解説：
Explanation
The faster way to register many HP Lifecycle Services at one time is D. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal.
The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support1.
One of the features of the CSN portal is the ability to register multiple HP Lifecycle Services at once by using an Excel template. The Partner can download the template from the portal, fill in the required information for each service, such as customer name, service type, device serial number, and service start date, and upload the completed worksheet back to the portal. This can save time and effort compared to registering each service individually2.
If you want to learn more about how to use the Excel template to register multiple HP Lifecycle Services, you can watch a short video tutorial on the CSN portal3. You can also contact an HP representative for more details or assistance.
1: HP Channel Services Network 2: HP Care Pack Services - Frequently Asked Questions (FAQs) 3: CSN - How to Register Multiple Care Packs Using Excel Template
質問 # 28
Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?
- A. HP Renew Services
- B. HP Collaborate Services
- C. HP Optimize Services
- D. HP Set Up Services
正解：A
解説：
Explanation
The category of HP Lifecycle Services that enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations is B. HP Renew Services.
HP Renew Services are services that help customers recover, repurpose, and recycle hardware in more responsible ways. They include services for carbon neutral computing, device recovery, sanitization, deinstallation, and recycling1.
By using HP Renew Services, customers can benefit from:
Reducing the environmental impact of their technology and supporting a circular economy1.
Offsetting the carbon footprint of their devices throughout the lifecycle with HP Carbon Neutral Computing Services2.
Receiving residual value for their end-of-use devices or recycling them responsibly with HP Device Recovery Service3.
Ensuring data security and compliance with HP Sanitization Service4.
Saving time and resources with HP Deinstallation Service5.
If you are interested in learning more about HP Renew Services, you can visit the HP website1 or contact an HP representative for more details.
質問 # 29
An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?
- A. Custom System Setting Services
- B. Defective Media Retention
- C. Hardware Support Onsite
- D. Proactive Insights
正解：A
解説：
Explanation
The best answer for this question is D. Custom System Setting Services. According to the HP Computer Configuration Services website1, HP Custom System Setting Services help customers accelerate workforce productivity with customized BIOS, configuration, and other system settings. This service allows customers to specify their preferred boot order and network boot options, as well as other settings, such as security features, power management, and asset tagging1. HP can apply these settings to the PCs at the factory, so they arrive ready to use, tailored to the customer's needs1. Therefore, HP Custom System Setting Services would help the customer save time and resources by setting the boot and network options on each PC before delivery.
質問 # 30
An enterprise manufacturing company is considering adjusting their business processes in order to create a more sustainable workplace and help advance the company's circularity goals. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two benefits that the IT manager should include in the company's proposed sustainability plan?
(Select two.)
- A. As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
- B. IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
- C. A current trend has shown that employees will stay with an environmentally responsible company long-term
- D. Visibility and control over changing technology will enable the businesses to meet the technology demands of the future.
正解：C、D
解説：
Explanation
The two benefits that the IT manager should include in the company's proposed sustainability plan are C.
Visibility and control over changing technology will enable the businesses to meet the technology demands of the future and D. A current trend has shown that employees will stay with an environmentally responsible company long-term These benefits are supported by the information contained in the web search results:
Visibility and control over changing technology will enable the businesses to meet the technology demands of the future. This benefit is related to the need for IT to adapt to the hybrid work model and provide solutions that can optimize device management, security, performance, and sustainability. For example, one of the web search results states that "HP Manageability Services help IT simplify and improve end user device management and deliver a better employee experience across endpoint devices and applications. They provide multi-vendor, multi-OS device monitoring and management solutions, powered by the HP TechPulse analytics platform" 1. Another result states that "HP Wolf Protect and Trace is a service that helps protect devices from cyberattacks and recover them if they are lost or stolen.
It uses HP TechPulse to monitor device security posture, detect threats, and enable remote actions such as lock, wipe, or locate" 2. These examples show how IT can leverage HP solutions to gain visibility and control over changing technology and meet the future needs of the hybrid workforce.
A current trend has shown that employees will stay with an environmentally responsible company long-term. This benefit is related to the positive impact of hybrid work on employee retention and engagement. According to one of the web search results, "more than a dozen peer-reviewed studies have confirmed that employees prefer working for organizations that take environmental sustainability seriously. In fact, according to a recent study conducted by GHD, a global professional services advisory firm, 30% of Americans indicated their employer's sustainability practices impacted their decision about whether to work for them, and they would consider green credentials when choosing a future employer" 1. Another result states that "recent studies suggest that 61% of employees want to work from home at least three days per week moving forward, and 21% want to work entirely remote"
1. These statistics indicate that employees value working for companies that support their preferences for hybrid work and environmental sustainability.
質問 # 31
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP Active Care
- B. HP Defective Media Retention
- C. HP pc BIOS Asset Tagging service
- D. HP Wolf Protect and Trace
- E. HP Deinstallation Services
正解：A、D
解説：
Explanation
The two HP Lifecycle Services that are powered by HP TechPulse are A. HP Active Care and E. HP Wolf Protect and Trace. According to the web search results, HP Active Care is a service that provides managed device protection, support, and repair using predictive analytics, insights, and auto-ticketing from HP TechPulse12. HP Wolf Protect and Trace is a service that provides endpoint security and threat detection using the telemetry data from HP TechPulse3. Therefore, these two services are powered by HP TechPulse, which is a cloud-based telemetry and analytics platform that aggregates critical data from devices and applications14.
The other services, such as HP pc BIOS Asset Tagging service, HP Deinstallation Services, and HP Defective Media Retention, are not powered by HP TechPulse, but are part of the HP Lifecycle Services portfolio that offers various solutions for device management
質問 # 32
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