[2023年10月]更新のHP2-I47問題集で時間限定！無料アクセスせよ！
HP2-I47問題集で2023年最新のHP HP2-I47試験問題
質問 # 19
Name a benefit of HP Active Care, powered by HP TechPulse.
- A. Actionable device and employee insights whether online or offline
- B. Ability to actively change the security policies in response to threats
- C. Proactive issue identification and remediation
- D. Automatic performance tuning based on feedback
正解：C
解説：
Explanation
The correct answer is B. Proactive issue identification and remediation.
HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2.
By using HP Active Care, powered by HP TechPulse, customers can benefit from proactive issue identification and remediation, which can help them minimize downtime, avoid productivity-draining disruptions, and extend device life1.
The other options are incorrect because:
Automatic performance tuning based on feedback is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Performance Advisor, which is a software application that helps optimize the performance of HP workstations by providing feedback and recommendations on system configuration and settings3.
Ability to actively change the security policies in response to threats is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Proactive Security, which is a service that helps customers implement and manage configuration policies, such as deny and allow lists, device guard, credential guard, and BitLocker encryption4.
Actionable device and employee insights whether online or offline is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Manageability Services, which are cloud-based solutions that provide device and employee insights across endpoint devices and applications. They can also work offline by collecting data locally and uploading it when the device reconnects to the internet.
1: HP Active Care | HP Official Site 2: HP TechPulse | HP Official Site 3: [HP Performance Advisor | HP Official Site] 4: [HP Wolf Security Services] : [HP Manageability Services | HP Official Site]
質問 # 20
What is included in HP Active Care? (Select two.)
- A. Availability for one or two years
- B. No-cost replacement parts
- C. Coverage of non-HP devices
- D. Defective Media Retention in every option
- E. Next business day onsite support
正解：D、E
解説：
Explanation
The two options that are included in HP Active Care are A. Defective Media Retention in every option and E.
Next business day onsite support. According to the HP Active Care website1, HP Active Care provides a complete suite of device protection, support, and repair services that help users maximize productivity. Some of the features of HP Active Care are:
Defective Media Retention: Sometimes even the best storage media may require replacement, and when it does, you can securely maintain control of the defective media in a way that meets your security standards for protecting sensitive data12.
Next Business Day Onsite Response: Rely on our knowledgeable experts and prompt service to minimize disruptions by getting your devices working and your users back to business. HP Customer Support will fast track problem diagnosis and provide resolutions that help customers get back up and running quickly12.
Other features of HP Active Care are:
HP TechPulse: An Automation platform powered by billions of data points; HP TechPulse delivers world class services through meaningful insights2.
Accidental Damage Protection: Keep your devices up and running at an optimal state with the parts and materials necessary to keep your devices working12.
Travel Support: You have enough to focus on when you're out of the office. Stay productive and get access to the help you need-almost anywhere you go-with local language telephone and onsite support12.
質問 # 21
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP Active Care
- B. HP Defective Media Retention
- C. HP pc BIOS Asset Tagging service
- D. HP Wolf Protect and Trace
- E. HP Deinstallation Services
正解：A、D
解説：
Explanation
The two HP Lifecycle Services that are powered by HP TechPulse are A. HP Active Care and E. HP Wolf Protect and Trace. According to the web search results, HP Active Care is a service that provides managed device protection, support, and repair using predictive analytics, insights, and auto-ticketing from HP TechPulse12. HP Wolf Protect and Trace is a service that provides endpoint security and threat detection using the telemetry data from HP TechPulse3. Therefore, these two services are powered by HP TechPulse, which is a cloud-based telemetry and analytics platform that aggregates critical data from devices and applications14.
The other services, such as HP pc BIOS Asset Tagging service, HP Deinstallation Services, and HP Defective Media Retention, are not powered by HP TechPulse, but are part of the HP Lifecycle Services portfolio that offers various solutions for device management
質問 # 22
An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?
- A. The Partner must complete the registration process by using the hyperlink sent in an email
- B. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
- C. Registration must be performed within 10 days from the day the service is sold
- D. Delivery of the hardware must be scheduled within 30 days after the service is sold
正解：B
解説：
Explanation
The correct answer is D. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support. The Partner must use the CSN portal to input the order details, such as customer name, service type, device serial number, and service start date, within five business days of closing the deal.
This is necessary to activate the service and ensure timely delivery12.
The other options are incorrect because:
The Partner does not need to complete the registration process by using the hyperlink sent in an email.
This is only required for customers who purchase HP Lifecycle Services directly from HP or through an online reseller3.
Registration does not have to be performed within 10 days from the day the service is sold. This is only a recommendation to avoid any delays or issues in service delivery4.
Delivery of the hardware does not have to be scheduled within 30 days after the service is sold. This is not related to the registration of HP Lifecycle Services. The hardware delivery is subject to the availability and shipping terms of the Partner or HP.
1: HP Channel Services Network 2: Hewlett Packard Enterprise Channel Services Network 3: [HP Care Pack Central] 4: [HP Care Pack Services - Frequently Asked Questions (FAQs)]
質問 # 23
A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?
- A. Visit the competitor's website to read the descriptions of their services
- B. List the different HP Services websites that the customer can visit for more information
- C. Refer to the battlecards for the various HP Lifecycle Services
- D. Compile a list of issues customers have had with the competitor's services
正解：C
解説：
Explanation
The HP recommended way to prepare a response to this question is D. Refer to the battlecards for the various HP Lifecycle Services.
Battlecards are documents that provide a concise and compelling overview of the value proposition, benefits, and differentiators of HP Lifecycle Services. They also include information on how to position HP Lifecycle Services against competitors and how to handle common objections. Battlecards are designed to help sales representatives communicate effectively with potential customers and persuade them to choose HP over other options.
You can find the battlecards for the various HP Lifecycle Services on the HP website1 or on the HP Learning Center2. They are updated regularly to reflect the latest features and enhancements of HP Lifecycle Services.
You can also download them as PDF files for offline access.
By referring to the battlecards, you can prepare a response that showcases how HP Lifecycle Services can help the customer achieve their business goals, reduce costs, improve productivity, and enhance security. You can also highlight how HP Lifecycle Services are superior to the competitor's services in terms of quality, reliability, flexibility, and innovation.
1: HP Lifecycle Services | HP Official Site 2: HP Learning Center
質問 # 24
What is the benefit for HP Partners to attach HP Lifecycle Services to HP hardware? (Select two.)
- A. By increasing the average unit price of hardware sales to drive higher margins
- B. By decreasing the length of the standard hardware warranty
- C. By offering a tiered volume discount strategy that can be passed along to customers
- D. By increasing customer stickiness via deeper relationships through end-to-end solutions
- E. By extending the length of the contract's term indefinitely until canceled by one or the other party
正解：A、D
解説：
Explanation
The benefits for HP Partners to attach HP Lifecycle Services to HP hardware are A. By increasing customer stickiness via deeper relationships through end-to-end solutions and D. By increasing the average unit price of hardware sales to drive higher margins. According to the HP Lifecycle Services website1, HP Lifecycle Services provide IT with efficient, cost-effective solutions for device management that help keep the business in motion. By attaching HP Lifecycle Services to HP hardware, HP Partners can offer their customers a complete and integrated solution that covers the entire device lifecycle, from planning and design to configuration and deployment, to workforce support and secure eco-friendly device refreshes1. This can help HP Partners increase customer loyalty and satisfaction by providing them with a consistent and reliable service experience throughout the device lifecycle1. Moreover, by attaching HP Lifecycle Services to HP hardware, HP Partners can also increase their revenue and profitability by adding value to their hardware sales and enhancing their competitive differentiation2. HP Lifecycle Services can help HP Partners increase the average unit price of hardware sales by offering additional services that address the customer's specific needs and challenges, such as operating system and firmware updates, accidental damage protection, defective media retention, device recovery and recycling, and more2. Therefore, by attaching HP Lifecycle Services to HP hardware, HP Partners can benefit from both increasing customer stickiness via deeper relationships through end-to-end solutions and increasing the average unit price of hardware sales to drive higher margins.
質問 # 25
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP Active Care
- B. HP Defective Media Retention
- C. HP pc BIOS Asset Tagging service
- D. HP Wolf Protect and Trace
- E. HP Deinstallation Services
正解：A、D
解説：
Explanation
The two HP Lifecycle Services that are powered by HP TechPulse are A. HP Active Care and E. HP Wolf Protect and Trace. According to the web search results, HP Active Care is a service that provides managed device protection, support, and repair using predictive analytics, insights, and auto-ticketing from HP TechPulse12. HP Wolf Protect and Trace is a service that provides endpoint security and threat detection using the telemetry data from HP TechPulse3. Therefore, these two services are powered by HP TechPulse, which is a cloud-based telemetry and analytics platform that aggregates critical data from devices and applications14.
The other services, such as HP pc BIOS Asset Tagging service, HP Deinstallation Services, and HP Defective Media Retention, are not powered by HP TechPulse, but are part of the HP Lifecycle Services portfolio that offers various solutions for device management
質問 # 26
When is the optimal time to engage with a customer regarding renewal of an HP Care Pack?
- A. A minimum of six months before the existing Care Pack Services expire in order to complete the sales process
- B. Thirty days after the existing coverage period has expired in order to update the agreement with new terms and conditions
- C. During the five business day grace period before and after the expiration date of the Care Pack to ensure continued coverage
- D. At the time designated in the customer's service level agreement for implementing the customer's request for changes
正解：A
解説：
Explanation
The optimal time to engage with a customer regarding renewal of an HP Care Pack is A. A minimum of six months before the existing Care Pack Services expire in order to complete the sales process.
HP Care Pack Services are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.
However, HP Care Pack Services are only available for devices that are in good working condition at the time of purchase or renewal. Therefore, customers must renew their HP Care Pack Services before they expire to avoid any gaps in coverage or service delivery12.
The sales process for renewing an HP Care Pack can take several weeks or months, depending on the customer's needs, preferences, and budget. It may involve activities such as assessing the customer's current and future device requirements, identifying the best HP Care Pack options for their devices, negotiating the terms and conditions of the renewal contract, and registering the renewed HP Care Pack Services3.
Therefore, it is advisable to engage with the customer regarding renewal of an HP Care Pack at least six months before the existing Care Pack Services expire. This can help ensure a smooth and timely renewal process and avoid any service interruptions or issues3.
If you want to help the customer renew their HP Care Pack Services, you can use the HP Care Pack Finder tool on the HP website4 or contact an HP representative for more details or assistance.
1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack - PC Repair, Extended Warranty & Support 3: [HP Care Pack Renewal] 4: HP Care Pack Central
質問 # 27
What does the base warranty for HP Personal Systems provide?
- A. Protection from manufacturer defects
- B. Uplifted support for additional years of coverage
- C. Operating system and firmware updates
- D. Protection against accidents such as liquid spills, electrical surges, and falls
正解：A
解説：
Explanation
The base warranty for HP Personal Systems provides protection from manufacturer defects. According to the Limited Warranty and Support Guide1, HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP or from the date HP completes installation. Therefore, the correct answer is D. Protection from manufacturer defects.
質問 # 28
Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?
- A. HP Renew Services
- B. HP Collaborate Services
- C. HP Optimize Services
- D. HP Set Up Services
正解：A
解説：
Explanation
The category of HP Lifecycle Services that enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations is B. HP Renew Services.
HP Renew Services are services that help customers recover, repurpose, and recycle hardware in more responsible ways. They include services for carbon neutral computing, device recovery, sanitization, deinstallation, and recycling1.
By using HP Renew Services, customers can benefit from:
Reducing the environmental impact of their technology and supporting a circular economy1.
Offsetting the carbon footprint of their devices throughout the lifecycle with HP Carbon Neutral Computing Services2.
Receiving residual value for their end-of-use devices or recycling them responsibly with HP Device Recovery Service3.
Ensuring data security and compliance with HP Sanitization Service4.
Saving time and resources with HP Deinstallation Service5.
If you are interested in learning more about HP Renew Services, you can visit the HP website1 or contact an HP representative for more details.
質問 # 29
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
- A. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
- B. Work with an HP distributor and use the program available exclusively to distributors
- C. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
- D. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
正解：A
解説：
Explanation
The faster way to register many HP Lifecycle Services at one time is D. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal.
The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support1.
One of the features of the CSN portal is the ability to register multiple HP Lifecycle Services at once by using an Excel template. The Partner can download the template from the portal, fill in the required information for each service, such as customer name, service type, device serial number, and service start date, and upload the completed worksheet back to the portal. This can save time and effort compared to registering each service individually2.
If you want to learn more about how to use the Excel template to register multiple HP Lifecycle Services, you can watch a short video tutorial on the CSN portal3. You can also contact an HP representative for more details or assistance.
1: HP Channel Services Network 2: HP Care Pack Services - Frequently Asked Questions (FAQs) 3: CSN - How to Register Multiple Care Packs Using Excel Template
質問 # 30
Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)
- A. All Partners can resell HP Lifecycle Services as transactional upfront payments
- B. HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
- C. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
- D. All Partners can sell HP Lifecycle Services contractually.
- E. HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
正解：A、C
解説：
Explanation
The correct answers are C and D. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers and All Partners can resell HP Lifecycle Services as transactional upfront payments.
Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers. This can help them increase their revenue, enhance their customer relationships, and differentiate themselves from competitors. For example, Partners can offer their own installation, configuration, or training services along with HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud12.
All Partners can resell HP Lifecycle Services as transactional upfront payments, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service.
Customers can check the status and coverage of their HP Lifecycle Services online by entering their device serial number34.
The other options are incorrect because:
HP Synergy Partners cannot attach HP Care Packs to contractual HP hardware deals. HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They are only available for devices that are in good working condition at the time of purchase or renewal. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date34.
HP Power Service Partners can sell HP Care Pack renewals as SKU-based services. SKU-based services are services that have a standard stock keeping unit (SKU) number and can be ordered through the HP Channel Services Network (CSN) portal. HP Care Pack renewals are SKU-based services that extend the coverage of HP devices for one year past the base warranty or extended warranty5 .
Not all Partners can sell HP Lifecycle Services contractually. Contractual services are services that are sold as a subscription or a pay-per-use model and require a contractual agreement between the customer and the Partner or HP. Only select Partners who have met certain criteria and have been authorized by HP can sell contractual services, such as HP Device as a Service (DaaS) or HP Managed Print Services (MPS) .
1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP Official Site 2:
HP Support Services | HP Official Site 3: HP Care Pack Services - Frequently Asked Questions (FAQs) 4:
HP Care Pack - PC Repair, Extended Warranty & Support 5: HP Channel Services Network : [HP Care Pack Services - Post Warranty] : [HP Device as a Service (DaaS) | HP Official Site] : [HP Managed Print Services
| HP Official Site]
質問 # 31
Which HP Service uses artificial intelligence and automation to enable customers to anticipate, identify, and resolve device problems before they make an impact on the business?
- A. HP Active Care
- B. HP Device Recovery Service
- C. HP Wolf Protect and Trace
- D. HP Next-Business Day Service
正解：A
解説：
Explanation
The HP Service that uses artificial intelligence and automation to enable customers to anticipate, identify, and resolve device problems before they make an impact on the business is A. HP Active Care.
HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2.
By using HP Active Care, customers can benefit from:
Faster fixes and streamlined issue resolution that keep devices running and employees productive1.
Remote diagnosis and support for things like boot-up issues, system performance issues, network connectivity issues, and other problems3.
HP certified technicians that repair devices with 100% genuine HP parts3.
Rapid repair or replacement of devices at home, in the office, or in the field, with options such as next business day onsite service, accidental damage protection, and device media retention13.
If you are interested in learning more about HP Active Care, you can visit the HP website1 or contact an HP representative for more details. You can also watch a short video about the benefits of HP Active Care for IT admins and end users.
1: HP Active Care | HP Official Site 2: HP TechPulse | HP Official Site 3: HP Care Pack - PC Repair, Extended Warranty & Support : [HP Active Care - YouTube]
質問 # 32
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HP HP2-I47試験実践テスト問題：https://jp.fast2test.com/HP2-I47-premium-file.html