[2023年10月25日]HP2-I47テスト準備できるトレーニング練習テスト試験問題
試験問題解答ブレーン問題集でHP2-I47試験問題集PDFを使おう
質問 # 18
An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?
- A. The Partner must complete the registration process by using the hyperlink sent in an email
- B. Registration must be performed within 10 days from the day the service is sold
- C. Delivery of the hardware must be scheduled within 30 days after the service is sold
- D. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
正解：D
解説：
Explanation
The correct answer is D. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support. The Partner must use the CSN portal to input the order details, such as customer name, service type, device serial number, and service start date, within five business days of closing the deal.
This is necessary to activate the service and ensure timely delivery12.
The other options are incorrect because:
The Partner does not need to complete the registration process by using the hyperlink sent in an email.
This is only required for customers who purchase HP Lifecycle Services directly from HP or through an online reseller3.
Registration does not have to be performed within 10 days from the day the service is sold. This is only a recommendation to avoid any delays or issues in service delivery4.
Delivery of the hardware does not have to be scheduled within 30 days after the service is sold. This is not related to the registration of HP Lifecycle Services. The hardware delivery is subject to the availability and shipping terms of the Partner or HP.
1: HP Channel Services Network 2: Hewlett Packard Enterprise Channel Services Network 3: [HP Care Pack Central] 4: [HP Care Pack Services - Frequently Asked Questions (FAQs)]
質問 # 19
What is included in HP Active Care? (Select two.)
- A. Availability for one or two years
- B. Coverage of non-HP devices
- C. No-cost replacement parts
- D. Next business day onsite support
- E. Defective Media Retention in every option
正解：D、E
解説：
Explanation
The two options that are included in HP Active Care are A. Defective Media Retention in every option and E.
Next business day onsite support. According to the HP Active Care website1, HP Active Care provides a complete suite of device protection, support, and repair services that help users maximize productivity. Some of the features of HP Active Care are:
Defective Media Retention: Sometimes even the best storage media may require replacement, and when it does, you can securely maintain control of the defective media in a way that meets your security standards for protecting sensitive data12.
Next Business Day Onsite Response: Rely on our knowledgeable experts and prompt service to minimize disruptions by getting your devices working and your users back to business. HP Customer Support will fast track problem diagnosis and provide resolutions that help customers get back up and running quickly12.
Other features of HP Active Care are:
HP TechPulse: An Automation platform powered by billions of data points; HP TechPulse delivers world class services through meaningful insights2.
Accidental Damage Protection: Keep your devices up and running at an optimal state with the parts and materials necessary to keep your devices working12.
Travel Support: You have enough to focus on when you're out of the office. Stay productive and get access to the help you need-almost anywhere you go-with local language telephone and onsite support12.
質問 # 20
What coverage does HP Post Warranty Service provide?
- A. Additional 12 months based on the product's base warranty or extended warranty
- B. Extension beyond 12 months if needed
- C. No-cost device repairs made with certified HP parts
- D. Access to Level 2 help desk technicians
正解：A
解説：
Explanation
The correct answer is A. Additional 12 months based on the product's base warranty or extended warranty.
HP Post Warranty Service is a service that extends the coverage of HP devices for one year past the base warranty or extended warranty. It provides the same level of service as the original warranty or HP Care Pack service, such as repair, replacement, onsite support, and accidental damage protection12.
By purchasing and registering HP Post Warranty Service, customers can benefit from:
Peace of mind knowing that their devices are covered by the manufacturer that knows them best12.
Cost savings and budget predictability by avoiding unexpected repair expenses12.
Flexible options to suit their needs, such as next business day onsite service, device media retention, and travel coverage12.
If you are interested in learning more about HP Post Warranty Service, you can visit the HP website1 or contact an HP representative for more details.
1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack Services - Post Warranty
質問 # 21
An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?
- A. Defective Media Retention
- B. Custom System Setting Services
- C. Proactive Insights
- D. Hardware Support Onsite
正解：B
解説：
Explanation
The best answer for this question is D. Custom System Setting Services. According to the HP Computer Configuration Services website1, HP Custom System Setting Services help customers accelerate workforce productivity with customized BIOS, configuration, and other system settings. This service allows customers to specify their preferred boot order and network boot options, as well as other settings, such as security features, power management, and asset tagging1. HP can apply these settings to the PCs at the factory, so they arrive ready to use, tailored to the customer's needs1. Therefore, HP Custom System Setting Services would help the customer save time and resources by setting the boot and network options on each PC before delivery.
質問 # 22
A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?
- A. Compile a list of issues customers have had with the competitor's services
- B. Visit the competitor's website to read the descriptions of their services
- C. Refer to the battlecards for the various HP Lifecycle Services
- D. List the different HP Services websites that the customer can visit for more information
正解：C
解説：
Explanation
The HP recommended way to prepare a response to this question is D. Refer to the battlecards for the various HP Lifecycle Services.
Battlecards are documents that provide a concise and compelling overview of the value proposition, benefits, and differentiators of HP Lifecycle Services. They also include information on how to position HP Lifecycle Services against competitors and how to handle common objections. Battlecards are designed to help sales representatives communicate effectively with potential customers and persuade them to choose HP over other options.
You can find the battlecards for the various HP Lifecycle Services on the HP website1 or on the HP Learning Center2. They are updated regularly to reflect the latest features and enhancements of HP Lifecycle Services.
You can also download them as PDF files for offline access.
By referring to the battlecards, you can prepare a response that showcases how HP Lifecycle Services can help the customer achieve their business goals, reduce costs, improve productivity, and enhance security. You can also highlight how HP Lifecycle Services are superior to the competitor's services in terms of quality, reliability, flexibility, and innovation.
1: HP Lifecycle Services | HP Official Site 2: HP Learning Center
質問 # 23
What does the base warranty for HP Personal Systems provide?
- A. Uplifted support for additional years of coverage
- B. Protection from manufacturer defects
- C. Operating system and firmware updates
- D. Protection against accidents such as liquid spills, electrical surges, and falls
正解：B
解説：
Explanation
The base warranty for HP Personal Systems provides protection from manufacturer defects. According to the Limited Warranty and Support Guide1, HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP or from the date HP completes installation. Therefore, the correct answer is D. Protection from manufacturer defects.
質問 # 24
When is the optimal time to engage with a customer regarding renewal of an HP Care Pack?
- A. Thirty days after the existing coverage period has expired in order to update the agreement with new terms and conditions
- B. A minimum of six months before the existing Care Pack Services expire in order to complete the sales process
- C. At the time designated in the customer's service level agreement for implementing the customer's request for changes
- D. During the five business day grace period before and after the expiration date of the Care Pack to ensure continued coverage
正解：B
解説：
Explanation
The optimal time to engage with a customer regarding renewal of an HP Care Pack is A. A minimum of six months before the existing Care Pack Services expire in order to complete the sales process.
HP Care Pack Services are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They offer various options for repair time, on-site support, exchange, collection and return by a carrier, installation by an HP technician, and more12.
However, HP Care Pack Services are only available for devices that are in good working condition at the time of purchase or renewal. Therefore, customers must renew their HP Care Pack Services before they expire to avoid any gaps in coverage or service delivery12.
The sales process for renewing an HP Care Pack can take several weeks or months, depending on the customer's needs, preferences, and budget. It may involve activities such as assessing the customer's current and future device requirements, identifying the best HP Care Pack options for their devices, negotiating the terms and conditions of the renewal contract, and registering the renewed HP Care Pack Services3.
Therefore, it is advisable to engage with the customer regarding renewal of an HP Care Pack at least six months before the existing Care Pack Services expire. This can help ensure a smooth and timely renewal process and avoid any service interruptions or issues3.
If you want to help the customer renew their HP Care Pack Services, you can use the HP Care Pack Finder tool on the HP website4 or contact an HP representative for more details or assistance.
1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack - PC Repair, Extended Warranty & Support 3: [HP Care Pack Renewal] 4: HP Care Pack Central
質問 # 25
Match the HP Deployment Service with the service it provides.
正解：
解説：
Explanation
The HP Deployment Service component that matches the service it provides are as follows:
A) Installation with User Settings: Offerings include unpacking, data migration, and connection of peripherals to devices1.
B) HP Logistics Services: PCs are delivered to the door or dock with or without an appointment2.
C) Office Installation Service: HP professionals migrate data from existing devices to new PCs3.
1: HP Installation Services | HP Official Site 2: HP Logistics Services | HP Official Site 3: HP Office Installation Service | HP Official Site
質問 # 26
An SMB customer with an overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles with different technical requirements. Management is concerned about downtime involved with this refresh.
How would HP Set Up Services help this customer?
- A. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
- B. By offering 1 TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
- C. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
- D. By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door,regardless of work location
正解：D
解説：
Explanation
The best answer for this question is A. By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door, regardless of work location. This is because HP Set Up Services offer a range of solutions for device configuration, provisioning, and deployment that can help the customer reduce downtime and improve productivity. According to the HP Set Up Services website1, HP can configure the PCs to the customer's specifications right at the factory, deliver them to the employee's homes or offices, and provide installation and data migration services if needed. HP Set Up Services also include HP Device Provisioning Services, which allow the customer to provision new devices from the cloud using Microsoft Endpoint Manager1. Therefore, HP Set Up Services can help the customer refresh their PCs with minimal disruption and hassle.
質問 # 27
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP Active Care
- B. HP Defective Media Retention
- C. HP Wolf Protect and Trace
- D. HP Deinstallation Services
- E. HP pc BIOS Asset Tagging service
正解：A、C
解説：
Explanation
The two HP Lifecycle Services that are powered by HP TechPulse are A. HP Active Care and E. HP Wolf Protect and Trace. According to the web search results, HP Active Care is a service that provides managed device protection, support, and repair using predictive analytics, insights, and auto-ticketing from HP TechPulse12. HP Wolf Protect and Trace is a service that provides endpoint security and threat detection using the telemetry data from HP TechPulse3. Therefore, these two services are powered by HP TechPulse, which is a cloud-based telemetry and analytics platform that aggregates critical data from devices and applications14.
The other services, such as HP pc BIOS Asset Tagging service, HP Deinstallation Services, and HP Defective Media Retention, are not powered by HP TechPulse, but are part of the HP Lifecycle Services portfolio that offers various solutions for device management
質問 # 28
A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)
- A. How necessary is it for you to minimize capital expenditures?
- B. Would you consider a lease-to-own solution?
- C. How distributed is your workforce?
- D. Do you require security features such as hardware or BIOS protection?
正解：C、D
解説：
Explanation
The correct answers are B and C. How distributed is your workforce? and Do you require security features such as hardware or BIOS protection?
These questions are relevant to qualify the customer for HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud1. HP Set Up Services can deliver great device configuration experiences for employees starting on day one, with services for provisioning, deployment, and zero-touch setup1.
By asking how distributed the customer's workforce is, you can assess their need for a modern, low-touch way to provision new devices for their remote workers. HP Device Provisioning Services can help customers provision and personalize new computers for their distributed workforce before they ship from HP1.
By asking if the customer requires security features such as hardware or BIOS protection, you can identify their security challenges and offer them solutions that can enhance their device security posture. HP Proactive Security is the world's most advanced endpoint security service that provides protection-first security for SMBs. It uses HP Sure Click Pro and HP Sure Sense Pro to isolate and contain malware threats, and HP TechPulse to monitor and report on device security posture. HP Proactive Security also includes services to help customers implement and manage configuration policies, such as deny and allow lists, device guard, credential guard, and BitLocker encryption2.
The other options are incorrect because:
Asking if the customer would consider a lease-to-own solution is not related to HP Set Up Services.
This is more relevant to HP Device as a Service (DaaS), which is a comprehensive solution that combines hardware, software, and services into a single contract with a predictable monthly fee3.
Asking how necessary it is for the customer to minimize capital expenditures is also not related to HP Set Up Services. This is more relevant to HP Financial Services, which can help customers optimize their IT spending and achieve their business goals with flexible financing solutions.
1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP Official Site 2:
[HP Wolf Security Services] 3: [HP Device as a Service (DaaS) | HP Official Site] : [HP Financial Services | HP Official Site]
質問 # 29
Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)
- A. All Partners can sell HP Lifecycle Services contractually.
- B. HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
- C. All Partners can resell HP Lifecycle Services as transactional upfront payments
- D. HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
- E. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
正解：C、E
解説：
Explanation
The correct answers are C and D. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers and All Partners can resell HP Lifecycle Services as transactional upfront payments.
Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers. This can help them increase their revenue, enhance their customer relationships, and differentiate themselves from competitors. For example, Partners can offer their own installation, configuration, or training services along with HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud12.
All Partners can resell HP Lifecycle Services as transactional upfront payments, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service.
Customers can check the status and coverage of their HP Lifecycle Services online by entering their device serial number34.
The other options are incorrect because:
HP Synergy Partners cannot attach HP Care Packs to contractual HP hardware deals. HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They are only available for devices that are in good working condition at the time of purchase or renewal. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date34.
HP Power Service Partners can sell HP Care Pack renewals as SKU-based services. SKU-based services are services that have a standard stock keeping unit (SKU) number and can be ordered through the HP Channel Services Network (CSN) portal. HP Care Pack renewals are SKU-based services that extend the coverage of HP devices for one year past the base warranty or extended warranty5 .
Not all Partners can sell HP Lifecycle Services contractually. Contractual services are services that are sold as a subscription or a pay-per-use model and require a contractual agreement between the customer and the Partner or HP. Only select Partners who have met certain criteria and have been authorized by HP can sell contractual services, such as HP Device as a Service (DaaS) or HP Managed Print Services (MPS) .
1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP Official Site 2:
HP Support Services | HP Official Site 3: HP Care Pack Services - Frequently Asked Questions (FAQs) 4:
HP Care Pack - PC Repair, Extended Warranty & Support 5: HP Channel Services Network : [HP Care Pack Services - Post Warranty] : [HP Device as a Service (DaaS) | HP Official Site] : [HP Managed Print Services
| HP Official Site]
質問 # 30
What advantage do HP Imaging and Application Services offer customers?
- A. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
- B. Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
- C. One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
- D. HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
正解：A
解説：
Explanation
The advantage of HP Imaging and Application Services is that systems are configured during the build process and arrive onsite ready to use, tailored to customer needs. According to the HP Image and Software Configuration Services datasheet1, HP provides several service choices that provide customers with flexibility and help ensure that devices arrive customized to their organization's IT and business needs. The datasheet also states that HP Imaging and Application Services include support for driver installs/updates, application installs, OS setting changes, image migration, image validation, and image archiving. Therefore, the correct answer is A. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
質問 # 31
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