最新820-605テスト材料には有効な820-605テストエンジン
820-605更新された試験問題集で[2026年最新] 練習には有効な試験問題集
Cisco Customer Success Manager（CSM）試験、または820-605試験は、シスコが提供する認定試験です。この試験は、テクノロジー業界においてカスタマーサクセスマネージャー、アカウントマネージャー、またはセールスエンジニアとして働く専門家の知識とスキルをテストするために設計されています。これはグローバルに認められた認定であり、カスタマーサクセスマネジメント分野の専門家の専門知識を検証します。
質問 # 88
Which sources should be used to uncover customer barriers?
- A. data, health score, intuition
- B. observation, conversation, data
- C. intuition, observation, data
- D. conversation, data, health score
正解：B
質問 # 89
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
- A. Make the renewals manager aware that the one solution is not fully implemented
- B. No action is needed because the customer will likely renew, and the issue can be addressed after the renewal
- C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
- D. Contact the services team and request that they reach out to the customer and address the solution
正解：C
質問 # 90
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)
- A. purchase policy process
- B. business misalignment
- C. limited telemetry
- D. lack of communication
- E. lack of common features
正解：D、E
質問 # 91
A customer recently reached the Use Stage for Network Provisioning and Operations in the Data Center Network solution domain. Which action should be recommended?
- A. Overview the security of the purchased solution and policy best practices.
- B. Become familiar with the fundamentals of the purchased solution.
- C. Understand the architecture of the purchased solution.
- D. Learn the solution concepts.
正解：C
解説：
When a customer reaches the Use Stage for Network Provisioning and Operations in the Data Center Network solution domain, the recommended action is to understand the architecture of the purchased solution. This understanding is crucial as it allows the customer to fully utilize the features and capabilities of the solution, ensuring they can optimize their network operations effectively. It also enables them to identify areas where they can improve efficiency and performance, which is essential for achieving the desired outcomes from their investment in the technology.
References:
*Cisco's official page on Customer Success Manager certification1.
*Lifecycle Advantage blog by Cisco, highlighting the importance of overcoming adoption barriers and helping customers progress through the lifecycle journey2.
*CSM Exam Overview on Cisco Learning Network, which outlines the knowledge and skills tested in the exam
質問 # 92
What is the customer success objective of a Quarterly Success Review?
- A. Align work effort to outcomes.
- B. Evaluate renewal contract.
- C. Create a success plan.
- D. Introduce new products and services.
正解：A
質問 # 93
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media. In which stage is the customer?
- A. Expand
- B. Advocate
- C. Adoption
- D. Optimize
正解：B
解説：
The customer is in the Advocate stage. After the adoption barriers were addressed and the customer's business goals were fulfilled, the customer's satisfaction led them to share their positive experience with the solution in blogs and social media, advocating for the product
質問 # 94
From a Customer Success perspective, why should the customer's health be monitored?
- A. to directly enable renewals
- B. to identify unused licenses so they can be addressed via a service improvement plan
- C. to provide the opportunity to address any changes in the customer's experience around the solution
- D. to give the customer valuable insight so they can automatically renew critical services on time
正解：C
質問 # 95
Which task drives advocacy with customer stakeholders?
- A. creating a stakeholder map
- B. creating a Customer Success Plan
- C. creating a success story
- D. creating technical documentation
正解：C
解説：
Creating a success story drives advocacy with customer stakeholders. Success stories showcase the value delivered to the customer and can inspire and influence other stakeholders.
質問 # 96
Which two actions are in adoption campaign? (Choose two.)
- A. renewal reminder to stakeholders
- B. messaging to users on best practice approaches to their solution
- C. messaging to stakeholders on the new features of their solution
- D. survey sent to all end users
- E. messaging to stakeholders on new product releases
正解：B、C
質問 # 97
What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?
- A. operational
- B. corporate culture
- C. technical
- D. business
正解：C
解説：
When end-users have difficulties understanding the features and functionalities of the new solution, it is considered a technical barrier. This type of barrier relates to the complexity or usability of the solution itself, which can hinder users' ability to effectively engage with it
質問 # 98
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
- A. additional features that will align with the business outcomes
- B. service introduction to confirm that they know how to submit service issues at the go live
- C. customer's stakeholders and their business outcomes
- D. initial user group identified and their use cases confirmed
- E. Quarterly Success Review build and delivery
正解：B
質問 # 99
What is a lagging indicator?
- A. increase in the number of trained users
- B. development of a new product
- C. adoption of a product
- D. increase in the net promoter score
正解：D
質問 # 100
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?
- A. Escalate the situation to your manager and request a customer visit to understand concerns and expectations
- B. Engage the service delivery manager and request two days of free consultation for the customer
- C. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps
- D. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution
正解：C
質問 # 101
What is a technical adoption barrier?
- A. untrained customer user group
- B. lack of integration with other products
- C. customer not measuring product value
- D. underutilization of licenses
正解：B
解説：
A technical adoption barrier is the lack of integration with other products. This barrier occurs when the new technology does not easily integrate with the customer's existing systems, causing difficulties in adoption5.
質問 # 102
Which of these is included in a success plan?
- A. customer HR processes
- B. confidential customer information
- C. customer business outcomes
- D. services cost
正解：C
質問 # 103
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose two.)
- A. successful contract renewal
- B. continuing results based on unexpected value
- C. moments of success when the customer acknowledges progress
- D. results that are not measurable
- E. green health scores over intermittent time periods
正解：B、C
質問 # 104
Which list of components of a Customer Success Quarterly Success Review is common"?
- A. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
- B. results from prior quarter, agreed actions completed benchmarking with the market, and confirm goals for next quarter
- C. results from prior quarter, services delivered, issues and open services cases, and confirm goals tor next quarter
- D. results from prior quarter, product roadmap proposed marketing new products, and confirm goals for the next quarter
正解：B
質問 # 105
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company's success?
- A. sustainability
- B. cost efficiency
- C. market growth
- D. risk management
正解：D
解説：
Risk management is critical to reducing exposure to security events. It involves identifying, assessing, and controlling threats to an organization's capital and earnings. Effective risk management ensures that the company can navigate security challenges successfully. References: Cisco Customer Success Manager documentation1.
質問 # 106
A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?
- A. Engage a specialist to identity a technical solution or workaround.
- B. Conduct an assessment of the business impact of the problem.
- C. Evaluate the availability of resources to work on the problem.
- D. Establish a timeline of when a solution must be in place.
正解：C
質問 # 107
Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?
- A. descriptive
- B. predictive
- C. prescriptive
- D. diagnostic
正解：A
質問 # 108
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
- A. Evaluate the customer's expertise in managing the purchased solution.
- B. Schedule Quarterly Business Review with the new leadership team.
- C. Create a new Health Index dashboard with the Sales team.
- D. Examine solution pricing with the Renewals Manager.
- E. Review the original business case and reassess desired outcomes with the new leadership team.
正解：A、E
質問 # 109
Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?
- A. Stakeholder Map
- B. KPIs
- C. Health Index Report
- D. RACI
正解：A
質問 # 110
Which tool is used by Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?
- A. Stakeholder Map
- B. KPIs
- C. Health Index Report
- D. RACI
正解：D
解説：
The RACI tool is used by Customer Success Managers to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management. RACI stands for Responsible, Accountable, Consulted, and Informed, and it helps clarify roles and responsibilities within a project.
質問 # 111
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Cisco 820-605試験は、カスタマーサクセスマネジメントの役割で優れたパフォーマンスを発揮したい専門家にとって必要不可欠な認定資格です。この認定は、顧客の期待を管理し、採用を促進し、顧客の維持を確保するために必要なスキルと知識を検証します。また、この認定は、プロフェッショナルが成功したカスタマーサクセス戦略を開発・実行するために必要なスキルを提供します。
Cisco 820-605試験は、顧客成功管理の専門知識を実証したい専門家にとって重要な認定プログラムです。この試験では、顧客の成功管理に関連するさまざまなトピックをカバーしており、Cisco Solutions and Servicesの経験がある個人に適しています。この試験に合格すると、スキルを検証し、顧客成功管理におけるキャリアへのコミットメントを実証します。
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