Digital Transformation Specialist 820-605試験と認定テストエンジン [Q60-Q75]

（PDF)Digital Transformation Specialist 820-605試験と認定テストエンジン

無料提供中の820-605試験問題集で（2022年最新のPDF問題集）信頼度の高い820-605テストエンジン

Cisco 820-605 認定試験の出題範囲：

トピック	出題範囲
トピック 1	導入キャンペーンを作成して、拡大の機会を特定します顧客の成功、顧客サポート、販売を比較します
トピック 2	さまざまなIT購入および消費モデルの説明顧客の健康スコアの分析顧客の会話と相互作用
トピック 3	主要な利害関係者から得られた情報に基づいて、望ましいビジネス成果を検証します顧客のライフサイクルジャーニーを説明します
トピック 4	更新リスク分析の要素を説明するカスタマーサクセスの必要性を生み出す主要な推進要因を説明する
トピック 5	アカウントのベースラインを分析してギャップを特定し、顧客の成功を定義します（期待される価値と予期しない価値）
トピック 6	顧客の障壁を特定するために使用される情報源を説明する顧客の成功のための価値提案を説明する

質問 60
Which type of analytics has telemetry that demonstrates the customer's use of the software and actions to date?

A. predictive
B. descriptive
C. prescriptive
D. diagnostic

正解: D

質問 61
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

A. cost barrier
B. technical barrier
C. product barrier
D. process barrier
E. cultural barrier

正解: D,E

質問 62
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company's success? (Choose two.)

A. sustainability
B. business growth
C. cost efficiency
D. time to market
E. credibility

正解: A,C

質問 63
On which two objectives should communication with customer executives focus? (Choose two)

A. return on investment
B. user training
C. new sales
D. product improvement
E. time to value

正解: A,E

質問 64
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success Manager take first?

A. Escalate the situation to your manager and request a customer visit to understand concerns and expectations
B. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps
C. Engage the service delivery manager and request two days of free consultation for the customer
D. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution

正解: B

質問 65
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

A. platform
B. people
C. tools
D. application
E. process

正解: A,D

質問 66
Which of these is included in a success plan?

A. customer HR processes
B. confidential customer information
C. customer business outcomes
D. services cost

正解: C,D

質問 67
Which definition of customer success is true?

A. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
B. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
C. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
D. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

正解: B

解説:
Explanation/Reference: https://www.gainsight.com/guides/the-essential-guide-to-customer-success/

質問 68
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

A. Review and update the success plan for ongoing activities
B. Join the sales and marketing strategy meetings
C. Observe the online image of the customer
D. No action is necessary as long as the health index is green
E. Manage the service issues and escalations

正解: A,E

質問 69
Which action should be taken when new company leadership is forcing a competitor's solution?

A. Hold an executive briefing to evaluate risks of the proposed solution.
B. Recheck the value realized by the current solution.
C. Demonstrate how the current solution is a lower-cost solution than competitors.
D. Tell the new leadership about the long-standing relationship between two companies.

正解: B

質問 70
Refer to the exhibit. Which initial action does a Customer Success Manager take?

A. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
B. Provide trending information on license types B and D and share with all stakeholders
C. Share the report with the customer point of contact for license types B and D and determine causes
D. Run analysis on all the license types used by the customer on all platforms

正解: C

質問 71
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success?
(Choose two.)

A. employee satisfaction
B. sustainability
C. cost efficiency
D. risk management
E. credibility

正解: A,C

質問 72
Which method is directly associated with evaluating a customer outcome?

A. benchmarks
B. key performance indicators
C. milestones
D. metrics

正解: D

質問 73
A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

A. Engage a specialist to identity a technical solution or workaround.
B. Conduct an assessment of the business impact of the problem.
C. Evaluate the availability of resources to work on the problem.
D. Establish a timeline of when a solution must be in place.

正解: B

質問 74
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.