2024年最新の820-605試験問題集で最近更新された152問題 [Q76-Q96]

2024年最新の820-605試験問題集で最近更新された152問題

Cisco 820-605リアル2024年最新のブレーン問題集で模擬試験問題集

Cisco CSM認定試験は、カスタマーサクセス、カスタマーエクスペリエンス、アカウントマネジメント、または営業の役割を担当するプロフェッショナルに最適です。また、顧客サポートまたは技術サービスに責任を持つ個人にも関連します。この試験では、強力な顧客関係の構築と、顧客のライフサイクル全体で価値を提供することの重要性が強調されます。この認定は、グローバルに認められており、キャリアアップを目指すプロフェッショナルや、カスタマーサクセスマネジメントの専門知識を証明したい人にとって貴重な資産となります。全体的に、Cisco CSM認定試験は、卓越した顧客体験を提供することに専念するプロフェッショナルにとって包括的で関連性の高い認定試験です。

Cisco 820-605試験に備えて、候補者は、トレーニングコース、学習ガイド、模擬試験など、Ciscoが提供するさまざまなリソースを活用することができます。これらのリソースは、候補者が試験形式を理解し、重点領域を特定し、試験に合格するために必要なスキルを開発するのに役立ちます。Cisco 820-605試験に合格することで、個人は顧客の成功に対するコミットメントを証明し、競争の激しい求人市場で目立つことができます。

質問 # 76
From a Customer Success perspective, why should the customer's health be monitored?

A. to directly enable renewals
B. to provide the opportunity to address any changes in the customer's experience around the solution
C. to give the customer valuable insight so they can automatically renew critical services on time
D. to identify unused licenses so they can be addressed via a service improvement plan

正解：B

質問 # 77
Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

A. risk management
B. telemetry
C. help desk data
D. health score
E. training surveys

正解：B、D

質問 # 78
A customer has six technical support cases open that are related to user connectivity that have negatively impacted the customer health scores for product quality and customer sentiment. After the Customer Success Manager assesses the business impact, which action creates a mitigation plan?

A. Establish a timeline of when a solution must be in place.
B. Request a meeting with customer executives.
C. Ensure the escalation to technical specialists.
D. Offer the customer a discount because of their problems.

正解：A

質問 # 79
What is the value proposition of customer success for customers?

A. business vision support
B. technical assistance prioritization
C. incremental rewards
D. external publicity

正解：B

質問 # 80
As a Customer Success Manager, what is the most important metric to uncover during onboarding?

A. value
B. benefit
C. customer relationship
D. cost

正解：A

質問 # 81
What are two barriers to adoption within an organization? (Choose two.)

A. agile development model
B. inadequate knowledge and skills
C. organizational silos
D. solution implemented by partner
E. centralized IT organization

正解：B、D

質問 # 82
Which two outcomes are expansion opportunities within customer success? (Choose two.)

A. purchase of a new solution
B. deployment of solution
C. renewal of solution subscription
D. expansion of solution services
E. expansion of solution features

正解：D、E

解説：
There are many ways that you can add value for your customers by expanding their consumption of your solutions and services, such as these examples:
- Add features to the product or upgrade the license tier
- Implement or optimize services

質問 # 83
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?

A. network utilization, number of meetings user initiated, number of users
B. number of users registered, bandwidth utilization, number of training sessions user joined
C. number of users registered, service logs, number of users
D. number of users registered, number of meetings user initiated, number of meetings user joined

正解：D

質問 # 84
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

A. business misalignment
B. lack of communication
C. limited telemetry
D. lack of common features
E. purchase policy process

正解：B、E

質問 # 85
From a Customer Success perspective, which reason to monitor your customer's health is the most important?

A. It provides the opportunity to address any changes in the customer's experience or actions around the solution.
B. It gives the customer valuable insight so they can automatically renew critical services on time.
C. Understanding your customer's health directly enables renewals.
D. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan.

正解：C

質問 # 86
In an onboarding session, introductions to new stakeholders were made, new KPIs were step does the Customer Success Manager take next?

A. Provide technical configuration for development.
B. Create a success plan to be reviewed with the customer at the next review meeting.
C. Discuss new opportunities and new products to purchase.
D. Document the session, stakeholder interests, and metrics for leadership.

正解：D

質問 # 87
Which statement describes an end user adoption barrier?

A. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
B. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
C. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
D. The budget is insufficient to implement the solution for a new branch of the business.

正解：A

解説：
Explanation/Reference: https://useriq.com/user-adoption-barriers/

質問 # 88
Which expense is an operating expense (OPEX)?

A. office improvements
B. payroll
C. computer equipment
D. software

正解：D

質問 # 89
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

正解：

解説：

質問 # 90
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two.)

A. business growth
B. time to market
C. sustainability
D. cost efficiency
E. credibility

正解：C、D

質問 # 91
The Customer Success Manager notices that their customer has delayed going into production.
Which action does the Customer Success Manager consider?

A. Re-enforce the time to value of the solution
B. Suggest that the customer replace their existing staff
C. Give the customer a discount on a future purchase
D. Provide the customer with a chargeable deployment service

正解：A

質問 # 92
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

A. business misalignment
B. lack of communication
C. limited telemetry
D. purchase policy process
E. lack of common features

正解：A、B

質問 # 93
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi
a. In which stage is the customer?

A. Adoption
B. Optimize
C. Expand
D. Advocate

正解：D

質問 # 94
Which two actions are critical when communicating with executives? (Choose two).

A. Focus on technical details.
B. Target executive priorities
C. Incorporate the sales team's plan.
D. Focus on the value achieved.
E. Keep services as a primary topic.

正解：C、D

質問 # 95
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition.
Which two business outcomes are critical to the company's success? (Choose two.)