Cisco Customer Success Manager練習テスト2025年最新の820-605ストレスなしで合格させちゃう！
練習Digital Transformation Specialist 820-605問題集オンライン試験練習テストと詳細な解説付き！
シスコ820-605試験の受験資格を得るためには、セールスおよび顧客サービスの方法論に強い理解を持ち、ITサービス提供の経験が必要です。この試験は複数選択肢と複数回答の問題で構成され、Pearson VUEのテストセンターで受験できます。受験者は90分間試験を受けることができ、70％以上のスコアを取得する必要があります。この試験に合格すると、顧客成功管理に関する専門知識を認める認定書を受け取り、競争力のある就職市場で目立つことができます。
Cisco 820-605試験では、顧客の成功原則、顧客の成功戦略、顧客の成功指標、顧客成功運用など、さまざまな分野での候補者の知識とスキルをテストします。この試験では、テクノロジーや業界の動向、顧客のライフサイクル管理、顧客の擁護などのトピックも取り上げています。
質問 # 85
What are two customer advantages of purchasing subscription licenses? (Choose two.)
- A. Software maintenance is offered through a separate contract.
- B. It provides the customer with a pay per use model.
- C. It enables software providers to control customer consumption.
- D. It creates high aftermarket resale value.
- E. The customer can discontinue the subscription if value is not realized.
正解：B、E
質問 # 86
Which tool is used by Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?
- A. KPIs
- B. RACI
- C. Health Index Report
- D. Stakeholder Map
正解：B
解説：
The RACI tool is used by Customer Success Managers to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management. RACI stands for Responsible, Accountable, Consulted, and Informed, and it helps clarify roles and responsibilities within a project.
質問 # 87
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
- A. service introduction to confirm that they know how to submit service issues at the go live
- B. Quarterly Success Review build and delivery
- C. additional features that will align with the business outcomes
- D. customer's stakeholders and their business outcomes
- E. initial user group identified and their use cases confirmed
正解：A
質問 # 88
Which two elements are used to track and measure as key performance indicators? (Choose two.)
- A. lagging
- B. learning
- C. leading
- D. strategizing
- E. scoping
正解：A、C
解説：
Lagging and leading elements are used to track and measure as key performance indicators (KPIs). Lagging indicators reflect past performance, while leading indicators predict future performance. Together, they provide a comprehensive view of an organization's progress towards its goals34.
質問 # 89
Which two actions are in adoption campaign? (Choose two.)
- A. messaging to stakeholders on the new features of their solution
- B. survey sent to all end users
- C. messaging to users on best practice approaches to their solution
- D. messaging to stakeholders on new product releases
- E. renewal reminder to stakeholders
正解：A、C
解説：
Explanation/Reference: https://support.totango.com/hc/en-us/articles/206811036-Putting-Customer-Success-Campaigns- Into-Action
質問 # 90
What are two barriers of adoption in an organization? (Choose two.)
- A. organizational announcements
- B. lack of knowledge on solution
- C. new product sales motion
- D. implementation issues
- E. hiring practices
正解：B、D
解説：
Two barriers to adoption in an organization are a lack of knowledge on the solution and implementation issues. These barriers can prevent successful adoption as they hinder users' ability to understand and effectively use the new technology, and they can cause delays or problems during the rollout of the solution
質問 # 91
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
- A. organizational gap
- B. financial gap
- C. capability gap
- D. consumption gap
正解：D
質問 # 92
What is the purpose of capturing moments of success with a customer?
- A. validating deployment of the solution
- B. recognizing the value of the engagement
- C. expanding the purchased solution
- D. renewing the contract and subscription
正解：B
質問 # 93
Refer to the exhibit.
Which action should the Customer Success Manager take to improve the health index of Company A?
- A. Provide recommendations for training or suggest new features based on data analysis.
- B. Perform a marketing campaign and share the roadmap of new products.
- C. Observe net promoter scores and how likely the customer is to recommend the products to someone else.
- D. Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.
正解：A
解説：
To improve the health index of Company A, the Customer Success Manager should focus on the areas where the scores are low. Given that Company A has a low Utilization Score, providing recommendations for training could help increase product usage. Additionally,suggesting new features that align with the company's needs, based on data analysis, could enhance the perceived value of the product and improve the Health Index. References: Cisco Customer Success Manager documentation and best practices recommend focusing on training and feature adoption as key strategies for improving customer health scores and overall satisfaction.
質問 # 94
Which type of KPI is of the most interest to Customer Success?
- A. IT services KPIs for operations
- B. sales KPIs for revenue generation
- C. business KPIs that define progress to the Business Outcome
- D. OPEX KPIs that define the operational costs of the company
正解：C
解説：
The type of KPI that is of most interest to Customer Success is A, business KPIs that define progress to the Business Outcome. These KPIs are crucial for tracking the effectiveness of customer success initiatives in achieving the desired business results for the customer
質問 # 95
What is a lagging indicator?
- A. increase in the number of trained users
- B. development of a new product
- C. increase in the net promoter score
- D. adoption of a product
正解：C
質問 # 96
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
- A. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
- B. No action is needed because the customer will probably renew and you can address the issue after the renewal
- C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
- D. Contact the services team and request that they reach out to the customer to address the solution
正解：C
質問 # 97
What are two expectations of the Quarterly Success Review? (Choose two.)
- A. Negotiate the level of discount in a solution expansion.
- B. Align with customer's critical business objectives.
- C. Consider upgrades to support existing solutions.
- D. Track key performance indicators or milestones.
- E. Offer additional license purchases.
正解：B、D
解説：
Two expectations of the Quarterly Success Review are to track key performance indicators or milestones and to align with the customer's critical business objectives. These expectations ensure that the review is focused on measurable progress and alignment with the customer's strategic goals1.
質問 # 98
Which type of analytics has telemetry that demonstrates the customer's use of the software and actions to date?
- A. predictive
- B. descriptive
- C. prescriptive
- D. diagnostic
正解：B
質問 # 99
Refer to the exhibit.
The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?
- A. The customer has a high probability to renew and will include an expanded opportunity
- B. The customer has increased usage, which shows a strong indicator of renewal
- C. The customer's usage is too low to correctly measure the chance of their retention
- D. The customer's usage has seen a recent decline and the chance of them churning will be higher
正解：D
質問 # 100
Which factor delays time to value?
- A. loss of project sponsor
- B. unreviewed Success Plan
- C. negative Net Promoter Score
- D. unpaid invoice
正解：A
質問 # 101
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
- A. Create a new Health Index dashboard with the Sales team.
- B. Examine solution pricing with the Renewals Manager.
- C. Review the original business case and reassess desired outcomes with the new leadership team.
- D. Evaluate the customer's expertise in managing the purchased solution.
- E. Schedule Quarterly Business Review with the new leadership team.
正解：C、E
質問 # 102
At which lifecycle stage does the Customer Success Manager identify the solution purchased?
- A. Implement
- B. Purchase
- C. Select
- D. Onboard
正解：B
解説：
The Customer Success Manager identifies the solution purchased during the Purchase stage of the lifecycle.
This is when the transaction is completed, and the details of the purchase are finalized, including the specific solutions that the customer has bought. References: The lifecycle stages of customer engagement typically include the Purchase stage as a key phase where the details of the transaction are recorded and acknowledged.
質問 # 103
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)
- A. business growth
- B. sustainability
- C. credibility
- D. risk management
- E. cost efficiency
正解：A、B
質問 # 104
Which outcome is the best that a Customer Success Manager ran achieve for a customer?
- A. ensuring the customers deployment teams and end users are trained and ready to adopt the technology
- B. adoption of all the licenses and features the customer purchased leading to expansion to improve the customers' business
- C. full adoption of all the technologies the customer purchased
- D. removing barriers so the customer achieves the fastest time to value possible from the solution they purchased
正解：C
質問 # 105
Which statement describes an end user adoption barrier?
- A. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
- B. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
- C. The budget is insufficient to implement the solution for a new branch of the business.
- D. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
正解：B
質問 # 106
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?
- A. Offer the customer free products or services as an incentive.
- B. Explain that this is a role metric that is needed to satisfy quotas.
- C. Talk to senior management to explain the benefits of success story creations.
- D. Make the story for internal use only.
正解：D
解説：
If a customer's privacy policy prevents public sharing, the Customer Success Manager can create a success story for internal use only. This allows the organization to document and learn from the customer's experience without violating their privacy policy. References: Cisco Customer Success Manager best practices suggest respecting customer privacy while still capturing valuable insights from their experiences.
質問 # 107
Which stakeholder works directly with the customer executives to ensure that their business outcomes are aligned with and achieved using purchased solutions?
- A. Renewals Manager
- B. Customer Success Manager
- C. Product Sales Specialist
- D. Account Manager
正解：B
解説：
The Customer Success Manager works directly with customer executives to ensure that their business outcomes are aligned with and achieved using purchased solutions. They play a pivotal role in guiding customers to realize the full value of their investments5.
質問 # 108
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