[2023年10月27日] 無料Cisco 820-605試験問題と解答
検証済み820-605問題集と解答は最新820-605をダウンロード
Cisco 820-605試験は、カスタマーサクセスマネージャー、アカウントマネージャー、セールスエンジニアなどの顧客対応の役割を担うプロフェッショナル、またはネットワークエンジニア、システムエンジニア、アーキテクトなどの技術的な役割を担うプロフェッショナルを対象として設計されています。この試験は、Ciscoのカスタマーサクセス方法論を理解していることを認定し、顧客の目標をCiscoのソリューションに合わせることでビジネス成果を達成する顧客中心のアプローチを実現します。
Cisco 820-605試験の準備をするために、候補者は、シスコの公式トレーニングコース、学習ガイド、練習試験など、さまざまな研究資料とリソースを利用できます。試験に合格することにより、候補者は顧客の成功管理に関する専門知識と、Cisco TechnologiesとSolutionsを使用して顧客に価値を提供する能力を示すことができます。
質問 # 15
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)
- A. tools
- B. people
- C. process
- D. application
- E. platform
正解：B、C
質問 # 16
Customer A has 120 000 employees and a meeting booking system that is 20 years old It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face? (Choose two.)
- A. cost barrier
- B. product barrier
- C. process barrier
- D. technical barrier
- E. cultural barrier
正解：B、E
質問 # 17
Refer to the exhibit.
Based on the stage and health reflected, what must be the first priority of the success plan?
- A. Offer and encourage the opportunity for the customer to participate in a success story for product F.
- B. Design and propose a discount on product G.
- C. Identify and document barriers that impact product C.
- D. Contact and collaborate with the individuals involved in the onboarding of product E.
正解：C
質問 # 18
Why is it convenient to tie business outcomes and the customer value proposition?
- A. Because it accelerates the time to market of new products and solutions while maintaining a reasonable cost structure.
- B. Because it keeps the value proposition unchanged, it is easier for stakeholders to claim for accountability.
- C. Because this way you can establish fixed business goals and priorities and facilitate the deployment project management.
- D. To reduce complexity for stakeholders, it is easier for them to describe the benefits and to influence others to gain support.
正解：D
質問 # 19
What is the customer success objective of a Quarterly Success Review?
- A. Evaluate renewal contract.
- B. Align work effort to outcomes.
- C. Create a success plan.
- D. Introduce new products and services.
正解：C
質問 # 20
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)
- A. employee satisfaction
- B. business growth
- C. sustainability
- D. cost efficiency
- E. time to market
正解：D、E
質問 # 21
Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)
- A. training surveys
- B. health score
- C. risk management
- D. help desk data
- E. telemetry
正解：B、D
質問 # 22
The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two )
- A. employee satisfaction
- B. business growth
- C. sustainability
- D. time to market
- E. cost efficiency
正解：A、C
質問 # 23
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?
- A. customer budget
- B. adoption barriers
- C. competitive differentiation
- D. value realization
正解：A
質問 # 24
What is a purpose of a customer stakeholder map?
- A. to establish a training plan
- B. to identify the critical elements of customer culture
- C. to build a product roadmap
- D. to create a communication plan
正解：D
質問 # 25
Why should a customer's success be documented?
- A. to document roles and responsibilities for project management
- B. to establish KPIs that measure success
- C. to provide awareness of the value achieved by the solution
- D. to provide expansion opportunities for the sales team
正解：B
質問 # 26
What is a leading indicator of adoption in the healthscore?
- A. integrated account plan
- B. product sales
- C. product quality
- D. renewal
正解：C
質問 # 27
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?
- A. Combination of tailored surveys and IT tools-based metrics
- B. Measure the number of complaints raised by students
- C. Twice yearly student and staff surveys with two QUESTIONs related to IT
- D. Implement staff Super Users to provide feedback
正解：B
質問 # 28
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the Customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
- A. service introduction to confirm that they know how to submit service issues at the go live
- B. Quarterly Success Review build and delivery
- C. additional features that will align with the business outcomes
- D. initial user group identified and their use cases confirmed ) customer's stakeholders and their business outcomes
正解：B
質問 # 29
Which two actions should be taken when a customer's usage is in decline? (Choose two.)
- A. Identify changes in the customer's business processes.
- B. Tell the customer a new solution will soon be available.
- C. Review the implementation plan with key customer leadership.
- D. Show the customer how the current solution compares to the offers from a competitor.
- E. Assess the capabilities of the solution against the customer's desired outcomes.
正解：A、E
質問 # 30
Which type of analytics have telemetry that show the customer's use of the software and define what has happened to date?
- A. descriptive
- B. predictive
- C. prescriptive
- D. diagnostic
正解：B
質問 # 31
Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)
- A. help desk data
- B. training surveys
- C. health score
- D. risk management
- E. telemetry
正解：C、E
質問 # 32
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