最新 [2026年03月12日]ServiceNow CIS-HAM試験練習でテストの素晴らしい結果を出そう [Q31-Q51]

最新 [2026年03月12日]ServiceNow CIS-HAM試験練習でテストの素晴らしい結果を出そう

あなたのキャリアーを稼いで飛躍せよServiceNow CIS-HAM

ServiceNow CIS-HAM試験は、ハードウェアアセットの管理、追跡、監視、および報告における個人のスキルと知識を評価するように設計されています。この試験は、ServiceNowハードウェアアセット管理の機能と機能に重点を置き、アセットライフサイクル管理、アセット探索、および在庫管理のベストプラクティスに焦点を当てています。この試験は、ServiceNowプラットフォームを使用してハードウェアアセットを効果的に管理する能力を個人がテストするように設計されています。

ServiceNow CIS-HAM認定試験は、専門家がServiceNowプラットフォームを使用してハードウェア資産を管理する知識とスキルを実証する優れた方法です。この認定は、ハードウェア資産管理における個人の専門知識の検証を提供し、潜在的な雇用主にとってより魅力的なものにします。また、現在のServiceNowユーザーがプラットフォームの理解を高め、ハードウェア資産を管理するための新しいテクニックを学ぶための優れた方法です。認定試験は困難であり、それを渡すには多大な努力と献身が必要ですが、認定を取得することの利点は投資の価値があります。

ServiceNow CIS -HAM（認定実装スペシャリスト - ハードウェアアセットマネジメント）認定試験は、ServiceNowプラットフォームを使用してハードウェアアセットの管理におけるIT専門家の知識とスキルを検証するグローバルに認められた認定です。これは、調達、展開、メンテナンス、処分など、ITハードウェア資産の管理を担当する個人向けに設計されています。認定試験では、ServiceNow ITアセット管理アプリケーション、ハードウェア資産管理のベストプラクティス、およびServiceNowプラットフォームを構成およびカスタマイズする機能についての候補者の理解をテストします。

 

質問 # 31
Which plugins for asset management functionality are inactive by default? (Choose three.)

• A. Depreciation
• B. Expense Line
• C. My Assets
• D. Procurement
• E. Cost Management
• F. Hardware Asset Management

正解：A、B、F

質問 # 32
Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?

• A. Labelled assets
• B. Scanned assets
• C. Inventoried assets
• D. Identified assets
• E. Expected assets

正解：B

解説：
According to the Hardware Asset Management documentation, an asset audit is a process of verifying the physical existence and location of assets in an organization, such as a stockroom or a warehouse.
The asset audit form shows the details of the audit, such as the name, description, status, start date, end date, and location of the audit1.
The asset audit form also shows the audit results, which are the status of each scanned asset, such as "Scanned and expected", "Scanned and not expected", "Expected and not scanned", or "Not expected and not scanned"1.
The scanned assets are the assets that were found at the stockroom or warehouse that is being audited, regardless of whether they were expected or not1.
The scanned assets are displayed in the Scanned Assets related list on the asset audit form1.
Therefore, the correct answer is option B, scanned assets, as they are the list of all assets that were found at the stockroom or warehouse that is being audited. Reference:
Hardware Asset Management documentation
What is Hardware Asset Management?

質問 # 33
Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)

• A. Create a single asset via barcode scan
• B. Create a single asset via Name search
• C. Create multiple assets listed on a contract PDF scan
• D. Receive one or multiple assets from a purchase order

正解：A、D

解説：
The ServiceNow Agent mobile app allows the user to scan and create assets in ServiceNow in various scenarios123.
One scenario is to create a single asset via barcode scan. The user can scan the barcode or QR code of an asset and fill in the required fields to create an asset record in ServiceNow1.
Another scenario is to receive one or multiple assets from a purchase order. The user can scan the barcode or QR code of a purchase order and view the list of assets to be received. The user can then scan the assets and confirm the receipt in ServiceNow1.
The other scenarios, such as creating multiple assets listed on a contract PDF scan or creating a single asset via Name search, are not supported by the ServiceNow Agent mobile app123. Reference:
ServiceNow Agent app - Product Documentation: San Diego - Now Support Portal Hardware Asset Inventory Management - ServiceNow Automation Simplifies Hardware Asset Management - ServiceNow Blog

質問 # 34
Which features are part of the ServiceNow Mobile App? (Choose two.)

• A. Enables reclamation of mobile devices
• B. Enables end users to log incidents for their assigned assets
• C. Provides end users visibility to their assigned hardware
• D. Provides users visibility to their disposed consumables

正解：B、C

解説：
* The ServiceNow Mobile App is a native app that enables users to access various ServiceNow features and functions from their mobile devices12.
* One of the features of the ServiceNow Mobile App is to provide end users visibility to their assigned hardware. This means that end users can view and report issues around their assets, such as laptops, tablets, or phones, from the app34.
* Another feature of the ServiceNow Mobile App is to enable end users to log incidents for their assigned assets. This means that end users can create and update incidents related to their assets, such as hardware failures, software errors, or network problems, from the app34.
* The other options are not features of the ServiceNow Mobile App. The app does not enable reclamation of mobile devices, which is a process of recovering and reusing devices that are no longer needed or used. The app also does not provide users visibility to their disposed consumables, which are items that are used up or depleted over time, such as toner cartridges, batteries, or paper.
References:
* 1: ServiceNow Product Documentation: ServiceNow Mobile Apps
* 2: ServiceNow Product Page: Now Mobile - Now Platform
* 3: ServiceNow Product Documentation: Now Mobile App
* 4: ServiceNow Product Documentation: Mobile Agent App
* [5]: ServiceNow Product Documentation: Reclamation
* [6]: ServiceNow Product Documentation: Consumables

質問 # 35
What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)

• A. Hardware bulk stock order
• B. Hardware retire order
• C. Hardware deployment
• D. Hardware disposal
• E. Hardware asset order
• F. Hardware swap order

正解：C、D、E

解説：
The Hardware Asset Management (HAM) plugin is a plugin that enables the Hardware Asset Management application, which helps to track and manage the end-to-end lifecycle of hardware assets, physical and consumable1.
The HAM plugin provides the following baseline asset lifecycle automation flows2:
Hardware asset order: This is a flow that automates the process of ordering new hardware assets from a vendor. It creates purchase orders, stock order tasks, and catalog tasks based on the asset requests and the stock rules2.
Hardware deployment: This is a flow that automates the process of delivering and installing hardware assets to the end users. It creates catalog tasks and updates the asset records and the configuration management database (CMDB) based on the stock order tasks and the asset reservations2.
Hardware disposal: This is a flow that automates the process of disposing of retired hardware assets through a vendor. It creates return merchandise authorization (RMA) records and updates the asset records and the CMDB based on the asset retirements and the vendor contracts2.
Therefore, the baseline asset lifecycle automation flows that are also options in the question are A.
Hardware asset order, E. Hardware deployment, and F. Hardware disposal.
The other options that are not baseline asset lifecycle automation flows provided by the HAM plugin are:
B: Hardware bulk stock order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to create multiple stock order tasks for different hardware models at once3.
C: Hardware swap order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to swap a hardware asset with another hardware asset of the same model4.
D: Hardware retire order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to retire a hardware asset and update its status and substatus. References:
1: Hardware Asset Management
2: Asset Lifecycle Automation Flows
3: Create a Bulk Stock Order
4: Swap a Hardware Asset
5: Retire a Hardware Asset

質問 # 36
When a hardware asset is retired, what happens to any existing software allocations on that asset?

• A. The software allocations are automatically returned back into inventory.
• B. The software allocations are removed from the asset, but not returned to inventory.
• C. The software allocations are handled based upon the configuration of the system property glide.ham.
  retire_sw().
• D. The software allocations remain with the hardware asset and need to be reclaimed manually.

正解：C

解説：
According to the ServiceNow Hardware Asset Management documentation, the system property glide.ham.
retire_sw() determines the behavior of software allocations when a hardware asset is retired. The possible values are:
*Reclaim: The software allocations are automatically returned to inventory and the software installation records are deleted.
*Retain: The software allocations remain with the hardware asset and need to be reclaimed manually.
*Remove: The software allocations are removed from the asset, but not returned to inventory.

質問 # 37
What is included in the total cost of ownership? (Choose two.)

• A. Operational expense
• B. Delivery cost
• C. Original cost
• D. Depreciation expense

正解：A、C

解説：
Explanation
The total cost of ownership (TCO) is a financial estimate that measures the direct and indirect costs of owning and operating an asset over its entire lifecycle. The TCO includes the following components:
Original cost: This is the initial purchase price of the asset, which may include taxes, fees, shipping, and installation costs. The original cost is also known as the acquisition cost or the capital expense.
Operational expense: This is the ongoing cost of maintaining and using the asset throughout its lifecycle, which may include repair, upgrade, maintenance, support, energy, consumables, and disposal costs. The operational expense is also known as the operating expense or the opex.
Depreciation expense: This is the reduction in the value of the asset over time due to wear and tear, obsolescence, or market changes. The depreciation expense is also known as the depreciation cost or the depreciation charge.
Delivery cost: This is the cost of transporting the asset from the supplier to the buyer, which may include freight, insurance, customs, and handling fees. The delivery cost is also known as the shipping cost or the transportation cost.
The TCO can be calculated by adding the original cost, the operational expense, and the depreciation expense, and subtracting the delivery cost. Alternatively, the TCO can be calculated by multiplying the annual cost of ownership by the expected lifespan of the asset.
References:
Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application, including the ability to track the total cost of ownership of assets.
Hardware Asset Management - Customer Success - ServiceNow, which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework.
[Total Cost of Ownership (TCO) - Investopedia], which explains the concept and calculation of the total cost of ownership, and why it is important for business decision making.

質問 # 38
What are the main purposes of transfer order line tasks? (Choose two.)

• A. To help track the total number of assets moved from one stockroom to another
• B. To move transfer order lines from one stage to another
• C. To automate reordering of consumables as they are consumed by users
• D. To move transfer orders from one stage to another
• E. To help track service levels and the time frame needed to complete a transfer order

正解：B、E

解説：
According to the ServiceNow Product Documentation on Transfer Orders1, transfer orders are records that define the movement of assets from one stockroom to another1. They can be used to replenish the stock of assets, fulfill asset requests, or relocate assets1.
According to the ServiceNow Product Documentation on Transfer Order Line Tasks2, transfer order line tasks are records that define the actions that need to be performed for each transfer order line2. A transfer order line is a record that defines the quantity and model of the assets that are being transferred1.
The main purposes of transfer order line tasks are2:
To help track service levels and the time frame needed to complete a transfer order: Transfer order line tasks have a due date and a state that indicate the progress and completion of the transfer order line. They also have a priority and an assignment group that determine the urgency and the responsibility of the transfer order line.
These fields help users to monitor and manage the service levels and the time frame needed to complete a transfer order.
To move transfer order lines from one stage to another: Transfer order line tasks have a type that defines the action that needs to be performed for the transfer order line, such as pick, pack, ship, or receive. As transfer order line tasks are completed, the transfer order line moves from one stage to another, such as requested, in transit, or received. These stages reflect the status and location of the assets that are being transferred.
References:
1: ServiceNow Product Documentation: Transfer Orders
2: ServiceNow Product Documentation: Transfer Order Line Tasks

質問 # 39
What is the global standard for product recognition used during hardware model normalization?

• A. UNSPSC
• B. UPC
• C. ECCMA
• D. IAPSO
• E. NIGP

正解：A

質問 # 40
When transferring non-consumable assets between stockrooms, how must they be transferred?

• A. As a single entity with a quantity of one
• B. In sets of two items
• C. No more than 10% of the source stockroom's inventory
• D. In groups of ten items

正解：A

解説：
According to the Hardware Asset Management documentation, non-consumable assets are assets that are not depleted or used up when they are applied or consumed, such as laptops, monitors, or routers.
Non-consumable assets are tracked individually in the ServiceNow platform, and each asset has a unique asset tag and serial number.
When transferring non-consumable assets between stockrooms, they must be transferred as a single entity with a quantity of one, as stated in the Hardware Asset Management documentation:
"Non-consumable assets are transferred as a single entity with a quantity of one. For example, a laptop is transferred as a single entity with a quantity of one." Therefore, the correct answer is option C, as a single entity with a quantity of one. References:
Hardware Asset Management documentation
What is Hardware Asset Management?

質問 # 41
During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?

• A. Missing data
• B. Missing transform map
• C. Invalid transform map
• D. Plugin issues

正解：A

解説：
Explanation
Normalization is the process of aligning hardware asset data with the ServiceNow Content Library, which provides standardized values for manufacturer, product name, and model number. During normalization, the system compares the hardware model data with the content library and assigns a status to indicate the level of match. The status of Match Not Found means that the system could not find any matching record in the content library for the hardware model. The most common cause for this status is missing data, such as an empty manufacturer field or a generic product name. To resolve this issue, the user can manually edit the hardware model record and provide the missing data, or use the lookup feature to search for a matching record in the content library. Alternatively, the user can create a new content library record for the hardware model and link it to the asset record. References:
Hardware model normalization
Normalize hardware models
Create a content library record

質問 # 42
When does hardware normalization run by default?

• A. Upon saving
• B. Every 12 hours
• C. On a daily basis
• D. On an hourly basis

正解：C

質問 # 43
What are the key steps for importing asset data? (Choose three.)

• A. Merge transform maps
• B. Run transform map
• C. Load data
• D. Create transform map
• E. Consolidate data
• F. Update transform map

正解：B、C、D

解説：
* Create transform map: A transform map is a set of field mappings that determine how the source data in the import set table is transformed into the target data in the hardware asset table. You can create a transform map by using the Load Data UI page, or by navigating to System Import Sets > Create Transform Map. You need to specify the source table, the target table, and the field mappings between them. You can also define coalesce fields, which are used to prevent duplicate records from being created or updated. For example, you can use the asset tag or the serial number as a coalesce field.
* Load data: To load data into the import set table, you need to select a data source, such as a file, a JDBC data source, or a web service. You can use the Load Data UI page, or navigate to System Import Sets > Load Data. You need to specify the source type, the file name or the connection URL, the sheet number and the header row (if using a file), and the import set table name. You can also preview the data before loading it into the table.
* Run transform map: To run the transform map, you need to navigate to System Import Sets > Transform Maps, and select the transform map that you created. You can then click on the Run Transform button, which will execute the field mappings and transform the data from the import set table to the hardware asset table. You can also view the transformation history, the transformation statistics, and the transformation log to monitor the progress and the results of the transformation.
References:
* Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform map.
* Hardware Asset Inventory Management, which explains how to streamline inventory stock orders, empower employees with a robust asset catalog, monitor stock depletions, track shipments, scan assets with a mobile device, and plan asset refresh cycles.
* Getting Started with ServiceNow Hardware Asset Management, which provides general procedures and forms for performing asset lifecycle management activities in ServiceNow.

質問 # 44
When sourcing a requested item from a supplier using the catalog task form to create a purchase order, the catalog item must be available in:

• A. Inventory Catalog
• B. Supplier Catalog
• C. Product Catalog
• D. Vendor Catalog

正解：C

解説：
To source a requested item from a supplier, you need to create a catalog task from the request item form. This task is assigned to the procurement group and contains the details of the requested item, such as quantity, price, and supplier1.
To create a purchase order from the catalog task, you need to select a catalog item that matches the requested item. The catalog item must be available in the product catalog, which is a list of all the products that your organization can purchase from suppliers2.
The product catalog is different from the supplier catalog, which is a list of all the products that a specific supplier offers3. The product catalog is also different from the inventory catalog, which is a list of all the products that your organization has in stock4. The vendor catalog is not a valid term in ServiceNow Hardware Asset Management. References: 1: Create a catalog task 2: Product Catalog 3:
Supplier Catalog 4: Inventory Catalog

質問 # 45
What is the second tier of the capability blueprint?

• A. Operational integration
• B. Trustworthy data
• C. Practical management
• D. Financial management
• E. Strategic conformance

正解：C

解説：
The second tier of the capability blueprint in ServiceNow is Practical Management, focusing on managing operational tasks efficiently while aligning with strategic goals. It bridges the gap between foundational and advanced asset capabilities.
Reference: ITAM Capability Blueprint (ServiceNow ITAM Guide).

質問 # 46
A component is considered an IT asset when you want to: (Choose three.)

• A. Know its relationships to a business service
• B. Track its operational information
• C. Track its incurred costs
• D. Manage its procurement
• E. Manage its maintenance contracts

正解：A、B、E

解説：
* A component is considered an IT asset when you want to perform hardware asset management (HAM) activities on it1.
* HAM is a subset of IT asset management (ITAM) that focuses on the physical components of IT systems2.
* HAM helps you to manage the entire lifecycle of your hardware assets, from planning and acquisition to retirement and disposal1.
* Some of the HAM activities that require a component to be an IT asset are:
* Manage its procurement: This involves creating and fulfilling asset requests, purchase orders, and stock order tasks for the component1.
* Track its incurred costs: This involves tracking the financial information of the component, such as cost, depreciation, budget, and chargeback1.
* Manage its maintenance contracts: This involves managing the vendor, warranty, and contract details of the component, as well as the return merchandise authorization (RMA) processes for products to be returned, replaced, or repaired1.
* Therefore, the options that are also HAM activities are A. Manage its procurement, D. Track its incurred costs, and E. Manage its maintenance contracts.
* The other options that are not HAM activities are:
* Know its relationships to a business service: This involves mapping the component to other components and services in the configuration management database (CMDB)2. This is a configuration management (CM) activity, not a HAM activity.
* Track its operational information: This involves tracking the current status, location, owner, and other attributes of the component that reflect its operational state2. This is also a CM activity, not a HAM activity. References:
* 1: Hardware Asset Management
* 2: What is Hardware Asset Management?

質問 # 47
What are the key steps for importing asset data? (Choose three.)

• A. Merge transform maps
• B. Run transform map
• C. Load data
• D. Create transform map
• E. Consolidate data
• F. Update transform map

正解：B、C、D

解説：
Explanation
Create transform map: A transform map is a set of field mappings that determine how the source data in the import set table is transformed into the target data in the hardware asset table. You can create a transform map by using the Load Data UI page, or by navigating to System Import Sets > Create Transform Map. You need to specify the source table, the target table, and the field mappings between them. You can also define coalesce fields, which are used to prevent duplicate records from being created or updated. For example, you can use the asset tag or the serial number as a coalesce field.
Load data: To load data into the import set table, you need to select a data source, such as a file, a JDBC data source, or a web service. You can use the Load Data UI page, or navigate to System Import Sets > Load Data. You need to specify the source type, the file name or the connection URL, the sheet number and the header row (if using a file), and the import set table name. You can also preview the data before loading it into the table.
Run transform map: To run the transform map, you need to navigate to System Import Sets > Transform Maps, and select the transform map that you created. You can then click on the Run Transform button, which will execute the field mappings and transform the data from the import set table to the hardware asset table. You can also view the transformation history, the transformation statistics, and the transformation log to monitor the progress and the results of the transformation.
References:
Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform map.
Hardware Asset Inventory Management, which explains how to streamline inventory stock orders, empower employees with a robust asset catalog, monitor stock depletions, track shipments, scan assets with a mobile device, and plan asset refresh cycles.
Getting Started with ServiceNow Hardware Asset Management, which provides general procedures and forms for performing asset lifecycle management activities in ServiceNow.

質問 # 48
What plugin offers consistent, good, clean data for the company names of vendors or manufactures?

• A. Hardware Model Normalization (com.sn_hwnorm)
• B. Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)
• C. Outbound Tracking (com.glide.outbound_tracking)
• D. Normalization Data Services Client (com.glide.data_services_canonicalization.client)

正解：D

質問 # 49
When transferring non-consumable assets between stockrooms, how must they be transferred?

• A. As a single entity with a quantity of one
• B. In sets of two items
• C. No more than 10% of the source stockroom's inventory
• D. In groups of ten items

正解：A

解説：
According to the Hardware Asset Management documentation, non-consumable assets are assets that are not depleted or used up when they are applied or consumed, such as laptops, monitors, or routers.
Non-consumable assets are tracked individually in the ServiceNow platform, and each asset has a unique asset tag and serial number.
When transferring non-consumable assets between stockrooms, they must be transferred as a single entity with a quantity of one, as stated in the Hardware Asset Management documentation: "Non-consumable assets are transferred as a single entity with a quantity of one. For example, a laptop is transferred as a single entity with a quantity of one." Therefore, the correct answer is option C, as a single entity with a quantity of one. Reference:
Hardware Asset Management documentation
What is Hardware Asset Management?

質問 # 50
What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)

• A. Correctness
• B. Completeness
• C. Conformity
• D. Conciseness
• E. Configuration
• F. Compliance

正解：A、B、F

解説：
The CMDB Health Dashboard is a tool that monitors and reports the health of the Configuration Management Database (CMDB) data based on four key performance indicators (KPIs): completeness, compliance, correctness, and relationship accuracy12.
Completeness measures the percentage of configuration items (CIs) that have the required and recommended attributes populated12.
Compliance measures the percentage of CIs that adhere to predefined regulatory requirements, internal governance, and certificates12.
Correctness measures the percentage of CIs that pass the predefined data integrity rules, such as identification rules, orphan CI rules, and stale CI rules12.
Relationship accuracy measures the percentage of CIs that have the expected relationships with other CIs12.
The CMDB Health Dashboard focuses on the first three areas of data quality: completeness, compliance, and correctness12. These areas are also reflected in the overall CMDB health score, which is calculated as the weighted average of the three KPIs12.
The other options, configuration, conciseness, and conformity, are not the areas of data quality that the CMDB Health Dashboard focuses on12.
Configuration is the process of defining and managing the characteristics of CIs, such as their attributes, relationships, dependencies, and status3.
Conciseness is the quality of being clear and brief, without unnecessary words or details4.
Conformity is the quality of being consistent with a set of rules, standards, or expectations5.

質問 # 51
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