必ず合格できるServiceNow CIS-HAM試験の正確な198問題と解答あります [Q22-Q47]

必ず合格できるServiceNow CIS-HAM試験の正確な198問題と解答あります

最新 [2025年12月06日]2025年最新の実際にある検証済みのCIS-HAM問題集

CIS-HAM試験は、ハードウェア資産管理のさまざまな側面をカバーする包括的な試験です。 ServiceNowプラットフォームに関する候補者の知識と、ハードウェア資産管理に関連する機能を評価します。この試験では、ServiceNowを使用してハードウェアアセット管理ソリューションを設計、構成、および実装する候補者の能力もテストします。この認定は、ITアセットマネージャー、ITサービスマネージャー、ハードウェアアセットマネージャー、調達マネージャー、契約マネージャーなど、ハードウェア資産管理ソリューションの実装に関与している専門家に適しています。また、IT業界でのキャリアの見通しを強化しようとしている人にも役立ちます。

 

質問 # 22
During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?

• A. Missing transform map
• B. Missing data
• C. Invalid transform map
• D. Plugin issues

正解：A

質問 # 23
How often are the tabs in the Hardware Asset dashboard updated?

• A. Daily based on scheduled job
• B. Hourly
• C. In real time
• D. Every 15 minutes

正解：A

質問 # 24
What are the Normalization statuses? (Choose six.)

• A. Found
• B. Partially Normalized
• C. Version Normalized
• D. Manually Normalized
• E. New
• F. Normalized
• G. Manufacturer Normalized
• H. Match Not Found

正解：B、D、E、F、G、H

解説：
The Normalization statuses are the indicators of how well the hardware and consumable models are standardized and normalized in the model catalog and the CMDB. The Normalization statuses are:
* Manufacturer Normalized: The model has been normalized with the manufacturer name and the product name, but not the model number or the device type. For example, Dell Latitude.
* Match Not Found: The model has not been normalized because no matching model was found in the Hardware Asset Management Content Service. For example, ABC XYZ.
* Partially Normalized: The model has been normalized with the manufacturer name, the product name, and the model number, but not the device type. For example, Dell Latitude E7450.
* Normalized: The model has been fully normalized with the manufacturer name, the product name, the model number, and the device type. For example, Dell Latitude E7450 (Laptop).
* Manually Normalized: The model has been manually updated by the user with the normalization content, such as the manufacturer name, the product name, the model number, and the device type. For example, HP Pavilion 15 (Laptop).
* New: The model has been created and has not yet run through the normalization process. For example, Lenovo ThinkPad T490.
References:
* Normalization status for enterprise models, which describes the normalization statuses for enterprise models and how they are used to track the normalization progress and results.
* Hardware Model Normalization, which explains how to normalize the details of the hardware and consumable models using the Hardware Model Normalization Content Service.

質問 # 25
A component is considered a configuration item (CI) as opposed to an IT asset when you want to:

• A. Track its incurred costs
• B. Know who is using it
• C. Manage its license contracts
• D. Manage its retirement
• E. Track its relationship information

正解：E

解説：
According to the ServiceNow Hardware Asset Management documentation, a configuration item (CI) is an entity or thing that you wish to track that is required for the delivery of a service. A CI can be a hardware asset, a software asset, a service, a document, or any other component that is part of the IT infrastructure1. A CI is different from an IT asset in that a CI focuses on the technical attributes and relationships of the component, while an IT asset focuses on the financial and contractual aspects of the component2. Therefore, a component is considered a CI as opposed to an IT asset when you want to track its relationship information, such as its dependencies, impacts, and interactions with other CIs. Relationship information helps to manage the configuration and performance of the IT services and to identify and resolve incidents and problems3.
The other options are not correct because:
* Track its incurred costs: This is a function of an IT asset, not a CI. An IT asset tracks the cost, depreciation, and value of the component, as well as the budget and expenses related to the component2.
* Manage its retirement: This is also a function of an IT asset, not a CI. An IT asset tracks the status, location, ownership, and history of the component, as well as the events and actions that occur during the asset lifecycle, including its retirement or replacement2.
* Manage its license contracts: This is another function of an IT asset, not a CI. An IT asset tracks the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the component. Contract management helps to manage the vendor relationships and compliance obligations of the component2.
* Know who is using it: This is not a specific function of either an IT asset or a CI, but rather a common attribute that can be shared by both. Both an IT asset and a CI can have a user or owner field that indicates who is using or responsible for the component4.
References:
* ServiceNow Hardware Asset Management: Asset and CI management
* ServiceNow Hardware Asset Management: Configuration Management
* ServiceNow Hardware Asset Management: Configuration item (CI)
* ServiceNow Hardware Asset Management: Asset and CI fields

質問 # 26
What are the main purposes of transfer order line tasks? (Choose two.)

• A. To automate reordering of consumables as they are consumed by users
• B. To help track the total number of assets moved from one stockroom to another
• C. To move transfer orders from one stage to another
• D. To move transfer order lines from one stage to another
• E. To help track service levels and the time frame needed to complete a transfer order

正解：D、E

解説：
Explanation
According to the ServiceNow Product Documentation on Transfer Orders1, transfer orders are records that define the movement of assets from one stockroom to another1. They can be used to replenish the stock of assets, fulfill asset requests, or relocate assets1.
According to the ServiceNow Product Documentation on Transfer Order Line Tasks2, transfer order line tasks are records that define the actions that need to be performed for each transfer order line2. A transfer order line is a record that defines the quantity and model of the assets that are being transferred1.
The main purposes of transfer order line tasks are2:
To help track service levels and the time frame needed to complete a transfer order: Transfer order line tasks have a due date and a state that indicate the progress and completion of the transfer order line. They also have a priority and an assignment group that determine the urgency and the responsibility of the transfer order line. These fields help users to monitor and manage the service levels and the time frame needed to complete a transfer order.
To move transfer order lines from one stage to another: Transfer order line tasks have a type that defines the action that needs to be performed for the transfer order line, such as pick, pack, ship, or receive. As transfer order line tasks are completed, the transfer order line moves from one stage to another, such as requested, in transit, or received. These stages reflect the status and location of the assets that are being transferred.
References:
1: ServiceNow Product Documentation: Transfer Orders
2: ServiceNow Product Documentation: Transfer Order Line Tasks

質問 # 27
For a model to be fully normalized, what must be added to the model record?

• A. Owner
• B. Version
• C. Manufacturer
• D. Model number

正解：D

解説：
Explanation
To fully normalize a model, you need to add the model number to the model record, which is a unique identifier for the model based on the United Nations Standard Product and Services Code (UNSPSC). The model number helps to standardize the display name and remove duplicates in the model catalog and the CMDB. The other fields, such as version, owner, and manufacturer, are optional or can be derived from the model number. References:
Hardware Model Normalization, which explains how to normalize the details of the hardware and consumable models using the Hardware Model Normalization Content Service.
Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the model normalization feature.
[Hardware Asset Management - Customer Success], which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework.

質問 # 28
Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Choose four.)

• A. Scanned and not expected
• B. New
• C. Expected and not found
• D. Scanned and expected
• E. Not found
• F. Scanned

正解：A、B、C、F

解説：
According to the Product Documentation, the audit results show the status of the assets from the audit, which can be one of the following:
Scanned: The asset was scanned and matched to an expected asset.
Not found: The asset was not scanned and not matched to an expected asset.
New: The asset was scanned and not matched to an expected asset, and a new asset record was created for it.
Scanned and not expected: The asset was scanned and matched to an asset that was not expected in the stockroom or location.
Scanned and expected: The asset was scanned and matched to an expected asset, and the asset record was updated with the scanned information.
Expected and not found: The asset was not scanned and matched to an expected asset, and the asset record was marked as missing.
Based on this information, the correct answer is to choose four statuses from A, C, D, and F: References:
1: Hardware Asset Inventory Management - ServiceNow
2: Audit your inventory - Product Documentation: San Diego - ServiceNow
3: Product Documentation | ServiceNow

質問 # 29
What original costs are involved in purchasing an asset and putting it into use? (Choose three.)

• A. Delivery
• B. Lease
• C. Maintenance
• D. Spare parts
• E. Storage

正解：A、B、D

解説：
Explanation
According to the ServiceNow Hardware Asset Management overview document1, the total cost of ownership (TCO) of an asset is the sum of all direct and indirect costs incurred throughout its lifecycle, from acquisition to disposal1.
The original costs are the costs involved in purchasing an asset and putting it into use, such as lease, delivery, and spare parts12.
Lease is the cost of renting or leasing an asset from a vendor or a third party for a fixed period of time12. Lease costs can vary depending on the terms and conditions of the contract, such as duration, frequency, and interest rate2.
Delivery is the cost of transporting or shipping an asset from the vendor or the warehouse to the end user or the location where it will be used12. Delivery costs can include fees, taxes, customs, and insurance2.
Spare parts are the cost of purchasing or stocking additional or replacement parts for an asset in case of failure, damage, or wear and tear12. Spare parts costs can depend on the availability, quality, and compatibility of the parts2.
The other options are not original costs, but rather ongoing or disposal costs. Maintenance is the cost of repairing, servicing, or upgrading an asset to keep it in good working condition12. Storage is the cost of storing an asset that is not in use or waiting for disposal12.
References:
1: Hardware Asset Management overview - ServiceNow - Now Support
2: Asset Management - ServiceNow - Now Support

質問 # 30
When creating a stock rule that replenishes from a vender, what is primary requirement for the warehouse stockroom? (Choose two.)

• A. The stockroom manager must have a valid time zone
• B. The stockroom manager must have a valid mobile phone
• C. The stockroom manager must have a valid email address Most Voted
• D. The stockroom must have an assigned manager Most Voted
• E. The stockroom must have an assignment group

正解：C、D

解説：
Explanation
According to the ServiceNow Product Documentation on Stock Rules1, stock rules are records that define the conditions and actions for replenishing the stock of assets in a stockroom when they drop below a specified threshold1.
According to the ServiceNow GlideFast blog post on Stock Rules in ServiceNow2, when creating a stock rule that replenishes from a vendor, the primary requirement for the warehouse stockroom is that it must have an assigned manager and the manager must have a valid email address2.
The reason for this requirement is that the stock rule will generate a purchase order for the procurement of additional assets from the vendor, and the purchase order will be sent to the stockroom manager's email address for approval2.
The other options are not primary requirements for the warehouse stockroom when creating a stock rule that replenishes from a vendor. The stockroom does not need to have an assignment group, a valid mobile phone, or a valid time zone for the stock rule to work.
References:
1: ServiceNow Product Documentation: Stock Rules
2: Stock Rules in ServiceNow - GlideFast ServiceNow

質問 # 31
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

• A. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
• B. Unrecognized data doesn't get sent to the ServiceNow Content Service
• C. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
• D. Customer doesn't receive Content Library updates

正解：B

解説：
According to the ServiceNow Hardware Asset Management documentation, the ServiceNow Content Service is a cloud-based service that provides content updates for hardware models, such as manufacturer, model category, and lifecycle information. The ServiceNow Content Service also collects unrecognized data from customers, such as new or custom hardware models, to improve the content quality and coverage. Customers can opt out of sending unrecognized data to the ServiceNow Content Service for specific models, but this will also prevent them from receiving content updates for those models.

質問 # 32
Which applications are required to perform a blind audit of your asset inventory?

• A. ITSM Asset Management and ServiceNow My Assets mobile app
• B. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
• C. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
• D. Hardware Asset Management (HAM) and Software Asset Management (SAM)
• E. ITSM Asset Management and ServiceNow Agent mobile app

正解：C

解説：
A blind audit is a type of inventory audit that does not provide any information about the expected assets in a location. The auditor scans all the assets in the location and compares them with the records in ServiceNow1.
To perform a blind audit, you need the Hardware Asset Management (HAM) application, which enables you to manage the lifecycle of your hardware assets, and the ServiceNow Agent mobile app, which allows you to scan asset tags and barcodes using your mobile device12.
The ServiceNow My Assets mobile app is used to view and request assets from the enterprise asset catalog, not to perform audits3.
The Software Asset Management (SAM) application is used to optimize software licenses and compliance, not to perform audits4.
The ITSM Asset Management application is used to track the financial, contractual, and inventory details of hardware and devices, not to perform audits. Reference:
1: Audit your inventory - Product Documentation: San Diego - ServiceNow
2: Enterprise Asset Inventory Management - ServiceNow
3: My Assets mobile app - Product Documentation: San Diego - ServiceNow
4: Software Asset Management - ServiceNow
5: IT Asset Management - ServiceNow

質問 # 33
Which applications are required to perform a blind audit of your asset inventory?

• A. ITSM Asset Management and ServiceNow My Assets mobile app
• B. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
• C. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
• D. Hardware Asset Management (HAM) and Software Asset Management (SAM)
• E. ITSM Asset Management and ServiceNow Agent mobile app

正解：C

解説：
* A blind audit is a type of inventory audit that does not provide any information about the expected assets in a location. The auditor scans all the assets in the location and compares them with the records in ServiceNow1.
* To perform a blind audit, you need the Hardware Asset Management (HAM) application, which enables you to manage the lifecycle of your hardware assets, and the ServiceNow Agent mobile app, which allows you to scan asset tags and barcodes using your mobile device12.
* The ServiceNow My Assets mobile app is used to view and request assets from the enterprise asset catalog, not to perform audits3.
* The Software Asset Management (SAM) application is used to optimize software licenses and compliance, not to perform audits4.
* The ITSM Asset Management application is used to track the financial, contractual, and inventory
* details of hardware and devices, not to perform audits. References:
* 1: Audit your inventory - Product Documentation: San Diego - ServiceNow
* 2: Enterprise Asset Inventory Management - ServiceNow
* 3: My Assets mobile app - Product Documentation: San Diego - ServiceNow
* 4: Software Asset Management - ServiceNow
* : IT Asset Management - ServiceNow

質問 # 34
Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?

• A. Expected assets
• B. Scanned assets
• C. Labelled assets
• D. Identified assets
• E. Inventoried assets

正解：B

解説：
According to the Hardware Asset Management documentation, an asset audit is a process of verifying the physical existence and location of assets in an organization, such as a stockroom or a warehouse.
The asset audit form shows the details of the audit, such as the name, description, status, start date, end date, and location of the audit1.
The asset audit form also shows the audit results, which are the status of each scanned asset, such as "Scanned and expected", "Scanned and not expected", "Expected and not scanned", or "Not expected and not scanned"1.
The scanned assets are the assets that were found at the stockroom or warehouse that is being audited, regardless of whether they were expected or not1.
The scanned assets are displayed in the Scanned Assets related list on the asset audit form1.
Therefore, the correct answer is option B, scanned assets, as they are the list of all assets that were found at the stockroom or warehouse that is being audited. Reference:
Hardware Asset Management documentation
What is Hardware Asset Management?

質問 # 35
Which catalog facilitates the ability to source from existing stock?

• A. Vendor Catalog
• B. Product Catalog
• C. Procurement Catalog
• D. Service Catalog

正解：D

解説：
The Service Catalog provides a user-friendly interface for requesting hardware assets and services from the IT department1 The Service Catalog facilitates the ability to source from existing stock by allowing users to select from a list of available hardware products that are in stock or reserved in a stockroom2 The Service Catalog also enables users to view the status of their requests, track the delivery and return of assets, and report any issues or incidents related to assets1 The Service Catalog is integrated with the Procurement Catalog, which contains the list of hardware products that are currently on order or have been received from vendors3 The Service Catalog is also linked to the Product Catalog, which contains the list of hardware products that are available for purchase from vendors or internal sources4 The Vendor Catalog contains the list of vendors that supply hardware products, but it does not facilitate the ability to source from existing stock

質問 # 36
What are the key steps for importing asset data? (Choose three.)

• A. Update transform map
• B. Merge transform maps
• C. Load data
• D. Create transform map
• E. Run transform map
• F. Consolidate data

正解：C、D、E

解説：
Create transform map: A transform map is a set of field mappings that determine how the source data in the import set table is transformed into the target data in the hardware asset table. You can create a transform map by using the Load Data UI page, or by navigating to System Import Sets > Create Transform Map. You need to specify the source table, the target table, and the field mappings between them. You can also define coalesce fields, which are used to prevent duplicate records from being created or updated. For example, you can use the asset tag or the serial number as a coalesce field.
Load data: To load data into the import set table, you need to select a data source, such as a file, a JDBC data source, or a web service. You can use the Load Data UI page, or navigate to System Import Sets > Load Data.
You need to specify the source type, the file name or the connection URL, the sheet number and the header row (if using a file), and the import set table name. You can also preview the data before loading it into the table.
Run transform map: To run the transform map, you need to navigate to System Import Sets > Transform Maps, and select the transform map that you created. You can then click on the Run Transform button, which will execute the field mappings and transform the data from the import set table to the hardware asset table.
You can also view the transformation history, the transformation statistics, and the transformation log to monitor the progress and the results of the transformation.
References:
Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform map.
Hardware Asset Inventory Management, which explains how to streamline inventory stock orders, empower employees with a robust asset catalog, monitor stock depletions, track shipments, scan assets with a mobile device, and plan asset refresh cycles.
Getting Started with ServiceNow Hardware Asset Management, which provides general procedures and forms for performing asset lifecycle management activities in ServiceNow.

質問 # 37
Which features are part of the ServiceNow Mobile App? (Choose two.)

• A. Provides users visibility to their disposed consumables
• B. Enables end users to log incidents for their assigned assets
• C. Enables reclamation of mobile devices
• D. Provides end users visibility to their assigned hardware

正解：B、D

解説：
Explanation
The ServiceNow Mobile App is a native app that enables users to access various ServiceNow features and functions from their mobile devices12.
One of the features of the ServiceNow Mobile App is to provide end users visibility to their assigned hardware. This means that end users can view and report issues around their assets, such as laptops, tablets, or phones, from the app34.
Another feature of the ServiceNow Mobile App is to enable end users to log incidents for their assigned assets. This means that end users can create and update incidents related to their assets, such as hardware failures, software errors, or network problems, from the app34.
The other options are not features of the ServiceNow Mobile App. The app does not enable reclamation of mobile devices, which is a process of recovering and reusing devices that are no longer needed or used. The app also does not provide users visibility to their disposed consumables, which are items that are used up or depleted over time, such as toner cartridges, batteries, or paper.
References:
1: ServiceNow Product Documentation: ServiceNow Mobile Apps
2: ServiceNow Product Page: Now Mobile - Now Platform
3: ServiceNow Product Documentation: Now Mobile App
4: ServiceNow Product Documentation: Mobile Agent App
[5]: ServiceNow Product Documentation: Reclamation
[6]: ServiceNow Product Documentation: Consumables

質問 # 38
A component is considered an IT asset when you want to: (Choose three.)

• A. Track its incurred costs
• B. Manage its procurement
• C. Track its operational information
• D. Manage its maintenance contracts
• E. Know its relationships to a business service

正解：A、B、D

質問 # 39
Which view within the Hardware Asset Management Workspace enables Asset Managers to work on features such as RMA request lines, asset audits, disposal orders, and stock orders?

• A. Asset operations
• B. Model management
• C. Asset estate
• D. Inventory

正解：A

解説：
The Asset Operations view consolidates tasks such as RMAs, audits, disposals, and stock orders into a single workspace, enabling managers to streamline operations efficiently.
Reference: Hardware Asset Management Workspace Overview (ServiceNow HAM guide).

質問 # 40
When does an asset's lifecycle begin?

• A. When the asset is procured
• B. When an asset request is fulfilled
• C. Upon the asset deployment
• D. Upon the asset's request

正解：D

解説：
According to the ServiceNow Hardware Asset Management documentation, the asset lifecycle defines and describes the series of stages involved in managing an asset throughout its useful life. The first stage of the asset lifecycle is the request stage, where stakeholders get together, discuss their objectives, and determine which assets are needed and why. The culmination of this stage is a formal request for an asset. The asset lifecycle begins when the asset is requested, not when it is procured, deployed, or fulfilled. References:
ServiceNow Hardware Asset Management: Hardware Asset Management overview ServiceNow Hardware Asset Management: What is the IT Asset Lifecycle?

質問 # 41
Which of the following are functions of the model category? (Choose two.)

• A. Model categories determine when to create assets from configuration items (Cls)
• B. Model categories provide the link between procurement management and asset management
• C. Model categories group consumables in the Product Catalog
• D. Model categories provide the link between configuration management and asset management
• E. Model categories group related assets in the Service Catalog

正解：A、D

解説：
Explanation
A model category is a classification of models that defines how they are managed in the system1. It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them1.
Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function. Their primary function is to define the relationship between configuration management and asset management1.
Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships2. Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle3.
Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy1. For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported1. Other model categories, such as Consumable, require manual creation of assets from the product catalog1.
Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls1. This enables better visibility, control, and alignment of IT assets and services1.
References:
1: ServiceNow Product Documentation: Model Category
2: ServiceNow Product Documentation: Configuration Management
3: ServiceNow Product Documentation: Asset Management

質問 # 42
When a hardware asset is retired, what happens to any existing software allocations on that asset?

• A. The software allocations are automatically returned back into inventory.
• B. The software allocations are removed from the asset, but not returned to inventory.
• C. The software allocations are handled based upon the configuration of the system property glide.ham.
  retire_sw().
• D. The software allocations remain with the hardware asset and need to be reclaimed manually.

正解：C

解説：
According to the ServiceNow Hardware Asset Management documentation, the system property glide.ham.
retire_sw() determines the behavior of software allocations when a hardware asset is retired. The possible values are:
*Reclaim: The software allocations are automatically returned to inventory and the software installation records are deleted.
*Retain: The software allocations remain with the hardware asset and need to be reclaimed manually.
*Remove: The software allocations are removed from the asset, but not returned to inventory.

質問 # 43
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

• A. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
• B. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
• C. Customer doesn't receive Content Library updates
• D. Unrecognized data doesn't get sent to the ServiceNow Content Service

正解：B

質問 # 44
When does an asset's lifecycle begin?

• A. When the asset is procured
• B. When an asset request is fulfilled
• C. Upon the asset's request
• D. Upon the asset deployment

正解：A

解説：
According to the ServiceNow Hardware Asset Management documentation, the asset lifecycle defines and describes the series of stages involved in managing an asset throughout its useful life. The first stage of the asset lifecycle is the request stage, where stakeholders get together, discuss their objectives, and determine which assets are needed and why. The culmination of this stage is a formal request for an asset. The asset lifecycle begins when the asset is requested, not when it is procured, deployed, or fulfilled. References:
* ServiceNow Hardware Asset Management: Hardware Asset Management overview
* ServiceNow Hardware Asset Management: What is the IT Asset Lifecycle?

質問 # 45
Which are valid hardware model lifecycle phases?
Choose 3 answers

• A. Pre-release
• B. General Availability
• C. Upgrade
• D. Beta
• E. End of Subscription
• F. End of Life

正解：A、B、F

解説：
According to the ServiceNow Hardware Asset Management documentation, hardware model lifecycle phases are the stages that a hardware model goes through from its introduction to the market to its retirement. The valid hardware model lifecycle phases are:
* Pre-release: The hardware model is not yet available for purchase, but it is planned to be released in the future.
* General Availability: The hardware model is available for purchase and supported by the manufacturer.
* End of Life: The hardware model is no longer available for purchase or supported by the manufacturer.
* Disposal: The hardware model is disposed of or recycled.

質問 # 46
What is the process of restructuring data to maintain consistency?

• A. Discovery
• B. Normalization
• C. Service Mapping
• D. Integration

正解：B

解説：
Normalization is the process of restructuring data to maintain consistency, accuracy, and completeness across different sources and systems. Normalization helps to eliminate data duplication, conflicts, and errors, and to ensure that the data conforms to predefined standards and rules. Normalization is especially important for hardware asset management, as it enables users to have a clear and unified view of their hardware models, manufacturers, product names, device types, and other attributes. ServiceNow Hardware Asset Management provides a feature called Hardware Model Normalization, which allows users to normalize the details of their hardware and consumable models using predefined or custom rules, data sources, and schedules. Hardware Model Normalization can be accessed from the Hardware Asset Management application menu in the ServiceNow platform1. Reference: Hardware Asset Management - ServiceNow, Hardware Asset Management - Product Documentation: Tokyo - ServiceNow, Hardware Asset Management Implement - Customer Success - ServiceNow, Work with hardware normalization - ServiceNow - Now Support, Getting Started with ServiceNow Hardware Asset Management

質問 # 47
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合格させるCIS-HAM試験には更新された198問題あります：https://drive.google.com/open?id=1aEg7BHrrY48PpuRt2XIRp84bhBPWokDv