合格させるCIS-Hardware Asset Management CIS-HAMテスト問題集で[2024年07月02日] 更新された185問あります [Q83-Q102]

合格させるCIS-Hardware Asset Management CIS-HAMテスト問題集で[2024年07月02日] 更新された185問あります

ServiceNow CIS-HAM実際の問題と100%カバー率でリアル試験問題

ServiceNow CIS-HAM認定試験は、ServiceNowプラットフォームを使用してハードウェアアセットの管理に関する知識とスキルを実証したいITプロフェッショナルにとって不可欠な資格です。この試験は、ServiceNow IT Asset Managementアプリケーション、ハードウェア資産管理のベストプラクティス、およびServiceNowプラットフォームを構成およびカスタマイズする機能を包括的に理解しています。試験に合格した候補者は、専門知識を認識し、IT業界でのキャリアの見通しを強化します。

CIS-HAM試験は、ServiceNow HAMにおけるキャリアを向上させたいITプロフェッショナルにとって貴重な認定資格です。この認定は、IT資産管理の重要なコンポーネントであるHAMモジュールの実装に対する候補者の熟練度を示しています。HAMにおける認定実装スペシャリストは、ITオペレーション管理にServiceNowを使用する組織にとって高く求められています。この認定は、求人市場で競争優位性を提供し、キャリアの成長と発展の機会を広げることができます。

 

質問 # 83
Which tab on the Hardware Asset Dashboard enables tracking asset models with missing purchase details?

• A. Procurement
• B. Inventory
• C. Model Management
• D. Asset Heath Most Voted
• E. End of Lite

正解：C

解説：
The Hardware Asset Dashboard is a collection of data visualizations that show key metrics on your hardware and consumable models and assets for the entire asset life cycle1.
The Model Management tab on the Hardware Asset Dashboard enables tracking asset models with missing purchase details, such as cost, quantity, or vendor2. This helps you to identify and update the incomplete information on your asset models and improve your asset management accuracy and efficiency.
The other tabs on the Hardware Asset Dashboard, such as Asset Health, Procurement, Inventory, and End of Life, do not provide the functionality of tracking asset models with missing purchase details. They are used for different purposes, such as monitoring asset health scores, managing stock and transfer orders, auditing inventory, and planning for asset disposal or refresh1. References: 1: Hardware Asset dashboard - Product Documentation: San Diego - ServiceNow 2: Hardware Asset Management overview - ServiceNow - Now Support

質問 # 84
When should you retire an IT asset?

• A. At any point it is recommended by the HAM-defined asset disposal procedure
• B. At any point that it is recommended by your company-defined policies and procedures
• C. At any point it is recommended by the HAM-defined asset policy
• D. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life
• E. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service

正解：B

解説：
The retirement of an IT asset is the final stage of the hardware asset lifecycle, where the asset is removed from service and disposed of in a secure and compliant manner1.
The retirement of an IT asset should be done according to the company-defined policies and procedures, which may vary depending on the type, condition, and value of the asset, as well as the business needs and regulatory requirements1.
The company-defined policies and procedures should specify the criteria, process, and documentation for retiring an IT asset, such as the following1:
The trigger events or conditions that indicate the need for retirement, such as end-of-life, end-of-service, end-of-warranty, obsolescence, damage, theft, or loss The approval workflow and roles involved in the retirement decision, such as the asset manager, the asset owner, the finance department, and the security department The disposal methods and vendors available for the retirement, such as recycling, reselling, donating, or destroying The certificate of destruction or disposal that verifies the secure and compliant disposal of the asset by the vendor The update of the asset record and the configuration management database (CMDB) to reflect the retirement status and date of the asset Therefore, the answer that reflects the company-defined policies and procedures is B. At any point that it is recommended by your company-defined policies and procedures.
The other options are not the correct answer because they are either too vague or too specific:
A) At any point it is recommended by the HAM-defined asset policy: This is too vague, as the HAM-defined asset policy may not cover all the aspects and scenarios of the retirement process. The HAM-defined asset policy is a general guideline that defines the objectives, scope, roles, and responsibilities of hardware asset management2. It does not necessarily provide the detailed criteria, process, and documentation for retiring an IT asset.
C) At any point it is recommended by the HAM-defined asset disposal procedure: This is too specific, as the HAM-defined asset disposal procedure is only one part of the retirement process. The HAM-defined asset disposal procedure is a step-by-step instruction that describes how to dispose of an IT asset through a vendor3. It does not necessarily cover the trigger events, approval workflow, and record update for retiring an IT asset.
D) When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service: This is too specific, as the Hardware Content Service Lifecycle data is only one possible source of information for the retirement decision. The Hardware Content Service Lifecycle data is a subscription-based service that provides the end-of-life, end-of-service, and end-of-support dates for hardware models4. It does not necessarily reflect the actual condition, value, and usage of the individual IT asset.
E) When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life: This is also too specific, for the same reasons as option D. Reference:
1: Hardware Asset Retirement
2: Hardware Asset Policy
3: Hardware Asset Disposal
4: Hardware Content Service Lifecycle

質問 # 85
What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)

• A. Consumable models up for End of Life
• B. Hardware asset disposal status
• C. New hardware assets found by audits
• D. Hardware assets disposed (YTD)

正解：B、D

解説：
* The End of Life tab of the Hardware Asset dashboard shows key metrics on the hardware assets that have reached or are nearing the end of their life cycle12.
* The tab includes the following reports1:
* Hardware asset disposal status: This report shows the number of hardware assets that are in different stages of disposal, such as pending, in progress, or completed1.
* Hardware assets disposed (YTD): This report shows the number of hardware assets that have been disposed in the current year, grouped by month1.
* Hardware assets up for end of life: This report shows the number of hardware assets that are due for end of life in the next 12 months, grouped by month1.
* Hardware assets up for end of support: This report shows the number of hardware assets that are due for end of support in the next 12 months, grouped by month1.
* Therefore, the correct answer is A. Hardware asset disposal status and C. Hardware assets disposed (YTD), as these are the only two reports that are shown on the End of Life tab of the Hardware Asset dashboard.
References: 1: Use a hardware asset request flow - ServiceNow 2: Hardware Asset Inventory Management - ServiceNow

質問 # 86
For advanced risk assessment, risk response can be handled in the following ways:
(Choose two.)

• A. Create multiple risk response tasks Most Voted
• B. Must create a mitigation response task
• C. Skipped entirely based on attributes defined in the RAM
• D. Must create at least one risk response task

正解：A、D

解説：
According to the ServiceNow Hardware Asset Management documentation, advanced risk assessment is a process of identifying, analyzing, and evaluating the risks associated with hardware assets and configuration items (CIs) in the configuration management database (CMDB)1. Advanced risk assessment uses the Advanced Risk Assessment engine, which is built to address risk through an integrated risk framework2. The advanced risk assessment process consists of the following steps1:
Create a risk assessment scope: This step defines the scope and criteria of the data to be assessed, such as the asset class, category, or attribute. The risk assessment scope also specifies the frequency and duration of the assessment.
Create a risk assessment schedule: This step determines when and how often the assessment runs, based on the risk assessment scope. The risk assessment schedule also defines the assessment owner, who is responsible for overseeing the assessment process and approving the results.
Assign the assessment tasks: This step assigns the assessment tasks to the appropriate assessors, who are the users or groups who have the knowledge and authority to evaluate and update the data. The assessment tasks can be assigned manually or automatically, based on predefined rules or workflows.
Run the assessment: This step executes the assessment process, which involves sending notifications and reminders to the assessors, displaying the data to be assessed in a user-friendly interface, allowing the assessors to review and modify the data, and tracking the progress and status of the assessment tasks.
Review the assessment results: This step allows the assessment owner to verify and approve the results of the assessment, before applying the changes to the CMDB. The assessment owner can also view the risk scores, risk indicators, and risk heat maps of the assessed data.
Handle the risk response: This step involves creating and managing risk response tasks to address the identified risks. Risk response tasks are records that track the actions taken to mitigate, transfer, avoid, or accept the risks. Risk response tasks can be created manually by the assessment owner or automatically by the system based on predefined rules or workflows.
For advanced risk assessment, risk response can be handled in the following ways:
Create multiple risk response tasks: This option allows the assessment owner to create more than one risk response task for each assessed data, depending on the complexity and severity of the risk. For example, the assessment owner can create a mitigation task to reduce the impact or likelihood of the risk, and a transfer task to shift the responsibility or ownership of the risk to another party3.
Create at least one risk response task: This option requires the assessment owner to create at least one risk response task for each assessed data, regardless of the complexity and severity of the risk. This ensures that every risk is addressed and documented in the system3.
The other options are not correct because:
Skipped entirely based on attributes defined in the RAM: This option is not a valid way to handle risk response for advanced risk assessment. The RAM (Risk Assessment Matrix) is a tool that helps to calculate the risk score and risk indicator of the assessed data, based on the impact and likelihood attributes defined in the risk assessment scope1. The RAM does not determine whether to skip the risk response or not.
Must create a mitigation response task: This option is not a mandatory way to handle risk response for advanced risk assessment. A mitigation response task is one of the possible types of risk response tasks, but not the only one. Depending on the risk appetite and strategy of the organization, the assessment owner can choose other types of risk response tasks, such as transfer, avoid, or accept3.
Reference:
ServiceNow Hardware Asset Management: Advanced Risk Assessment
ServiceNow Hardware Asset Management: Risk response tasks
ServiceNow Hardware Asset Management: ServiceNow Risk Management

質問 # 87
When transferring non-consumable assets between stockrooms, how must they be transferred?

• A. As a single entity with a quantity of one
• B. No more than 10% of the source stockroom's inventory
• C. In groups of ten items
• D. In sets of two items

正解：A

解説：
* According to the Hardware Asset Management documentation, non-consumable assets are assets that are not depleted or used up when they are applied or consumed, such as laptops, monitors, or routers.
* Non-consumable assets are tracked individually in the ServiceNow platform, and each asset has a unique asset tag and serial number.
* When transferring non-consumable assets between stockrooms, they must be transferred as a single entity with a quantity of one, as stated in the Hardware Asset Management documentation:
"Non-consumable assets are transferred as a single entity with a quantity of one. For example, a laptop is transferred as a single entity with a quantity of one."
* Therefore, the correct answer is option C, as a single entity with a quantity of one. References:
* Hardware Asset Management documentation
* What is Hardware Asset Management?

質問 # 88
What original costs are involved in purchasing an asset and putting it into use? (Choose three.)

• A. Spare parts
• B. Lease
• C. Delivery
• D. Storage
• E. Maintenance

正解：A、B、C

解説：
Explanation
According to the ServiceNow Hardware Asset Management overview document1, the total cost of ownership (TCO) of an asset is the sum of all direct and indirect costs incurred throughout its lifecycle, from acquisition to disposal1.
The original costs are the costs involved in purchasing an asset and putting it into use, such as lease, delivery, and spare parts12.
Lease is the cost of renting or leasing an asset from a vendor or a third party for a fixed period of time12. Lease costs can vary depending on the terms and conditions of the contract, such as duration, frequency, and interest rate2.
Delivery is the cost of transporting or shipping an asset from the vendor or the warehouse to the end user or the location where it will be used12. Delivery costs can include fees, taxes, customs, and insurance2.
Spare parts are the cost of purchasing or stocking additional or replacement parts for an asset in case of failure, damage, or wear and tear12. Spare parts costs can depend on the availability, quality, and compatibility of the parts2.
The other options are not original costs, but rather ongoing or disposal costs. Maintenance is the cost of repairing, servicing, or upgrading an asset to keep it in good working condition12. Storage is the cost of storing an asset that is not in use or waiting for disposal12.
References:
1: Hardware Asset Management overview - ServiceNow - Now Support
2: Asset Management - ServiceNow - Now Support

質問 # 89
What plugin offers consistent, good, clean data for the company names of vendors or manufactures?

• A. Outbound Tracking (com.glide.outbound_tracking)
• B. Hardware Model Normalization (com.sn_hwnorm)
• C. Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)
• D. Normalization Data Services Client (com.glide.data_services_canonicalization.client)

正解：D

解説：
* The Normalization Data Services Client plugin enables you to use the Normalization Data Services (NDS) to provide consistent, good, clean data for the company names of vendors or manufacturers12.
* The NDS is a cloud-based service that provides a comprehensive and up-to-date list of canonical company names for vendors and manufacturers, as well as other data such as product categories, models, and versions12.
* The NDS helps you to avoid data duplication, inconsistency, and inaccuracy in your CMDB and asset management processes12.
* The NDS integrates with the Hardware Model Normalization plugin, which standardizes the details of your hardware models by comparing them with the data from the Hardware Model Normalization Content Service13.
* Therefore, the correct answer is D. Normalization Data Services Client (com.glide.data_services_canonicalization.client), as this is the plugin that offers consistent, good, clean data for the company names of vendors or manufacturers.
References: 1: Normalization Data Services Client - Product Documentation: Tokyo - ServiceNow 2:
Normalization Data Services - ServiceNow 3: Hardware Model Normalization - Product Documentation:
Tokyo - ServiceNow

質問 # 90
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?

• A. Mapping assist
• B. Transform normalization
• C. Transform mappings
• D. Normalization mappings
• E. Normalization transformation

正解：D

解説：
Normalization mappings are a feature of the Hardware Asset Management (HAM) application that allow you to standardize the manufacturer name, model name, and model number of hardware assets in the Configuration Management Database (CMDB)1.
Normalization mappings are created by matching the values from the discovery source to the values in the Product Catalog2.
Normalization mappings help you to fully normalize hardware models by ensuring that the asset data is consistent, accurate, and complete3. Reference:
Hardware Normalization
Create normalization mappings
What is Hardware Asset Management?

質問 # 91
Which view displays metrics to the user to indicate when they are due for a refresh based on the scheduled retirement of their assets?

• A. My Assets
• B. Home
• C. Overview
• D. Homepage

正解：C

解説：
The Overview view is a dashboard that displays metrics and charts related to the hardware assets in your organization.
The Overview view shows the following information:
The total number of hardware assets, their status, and their lifecycle stage.
The number of assets that are due for refresh, retired, or disposed in the current year, quarter, or month.
The refresh rate and the refresh cost of the hardware assets.
The asset age distribution and the asset model distribution.
The asset compliance status and the asset certification status.
To access the Overview view, you need to have the sn_ham.user role or the sn_ham.admin role.
To access the Overview view, navigate to Hardware Asset Management > Overview. References:
Overview
Hardware Asset Management roles

質問 # 92
What is tracked throughout the life of an asset? (Choose three.)

• A. Lifecycle data
• B. Financial data
• C. Contractual data
• D. Configuration data
• E. Hardware data

正解：A、B、C

解説：
Explanation
According to the ServiceNow Hardware Asset Management documentation, an asset is defined as "any tangible, physical company technology asset, including those currently in use, those in storage, and support equipment"1. Throughout the life of an asset, the following data are tracked2:
Financial data: This includes the cost, depreciation, and value of the asset, as well as the budget and expenses related to the asset. Financial data helps to optimize the return on investment (ROI) and total cost of ownership (TCO) of the asset.
Contractual data: This includes the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the asset. Contractual data helps to manage the vendor relationships and compliance obligations of the asset.
Lifecycle data: This includes the status, location, ownership, and history of the asset, as well as the events and actions that occur during the asset lifecycle. Lifecycle data helps to monitor the performance and utilization of the asset and plan for its retirement or replacement.
The other options, configuration data and hardware data, are not tracked throughout the life of an asset, but rather at specific stages or levels. Configuration data is the information about the technical attributes and relationships of the asset, which is stored in the configuration management database (CMDB) and managed by the configuration management process3. Hardware data is the information about the physical characteristics and specifications of the asset, such as manufacturer, model, serial number, and barcode4. References:
ServiceNow Hardware Asset Management: Hardware Asset Management overview ServiceNow Hardware Asset Management: What is the IT Asset Lifecycle?
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Hardware Normalization

質問 # 93
Which is NOT a component of a hardware asset's lifecycle?

• A. Consume
• B. Receive
• C. Request
• D. Dispose
• E. Procure

正解：A

解説：
Explanation
According to the ServiceNow Hardware Asset Management documents, a hardware asset's lifecycle consists of the following stages: Procure, Receive, Deploy, Maintain, and Dispose1. These stages correspond to the options A, D, and E in the question. The option B, Request, is also a valid stage in the hardware asset management process, as it involves identifying the hardware needs and initiating the procurement process2.
However, the option C, Consume, is not a component of a hardware asset's lifecycle, as it is not mentioned in the ServiceNow documents. Consume is more relevant to software assets, which are used or consumed by end-users or applications3. Therefore, the correct answer is C. Consume. References:
ServiceNow Hardware Asset Management landing page
ServiceNow Hardware Asset Management overview
ServiceNow Software Asset Management overview

質問 # 94
What is the difference between ITAM personas and ITAM Roles? (Choose four.)

• A. Personas control access to features in the product
• B. A user may have multiple roles and personas
• C. Roles represent types of users of the product
• D. Roles control access to features in the product
• E. Personas represent types of users of the product
• F. A user may have multiple roles, but a single persona

正解：B、D、E、F

解説：
According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:
ITAM personas are user profiles that represent the typical users of the ITAM product and their business needs. They are not tied to any specific role or permission, but rather describe the goals, challenges, and expectations of the users. For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager1.
ITAM roles are access controls that determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on their responsibilities and tasks. They can also be combined to grant multiple levels of access to a user. For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement2.
Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product , and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles. Reference:
1: ITAM personas 2: ITAM roles

質問 # 95
What is an attribute that will remain unchanged throughout the life of the asset?

• A. CPU type
• B. Memory
• C. Operating system
• D. Serial number

正解：B

質問 # 96
What is the default state of a newly created asset?

• A. On order
• B. In stock
• C. In use
• D. Consumed

正解：D

質問 # 97
What is the difference between ITAM personas and ITAM Roles? (Choose four.)

• A. Personas control access to features in the product
• B. A user may have multiple roles and personas
• C. Roles represent types of users of the product
• D. Roles control access to features in the product
• E. Personas represent types of users of the product
• F. A user may have multiple roles, but a single persona

正解：B、D、E、F

解説：
Explanation
According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:
ITAM personas are user profiles that represent the typical users of the ITAM product and their business needs. They are not tied to any specific role or permission, but rather describe the goals, challenges, and expectations of the users. For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager1.
ITAM roles are access controls that determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on their responsibilities and tasks. They can also be combined to grant multiple levels of access to a user. For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement2.
Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product , and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles. References:
1: ITAM personas 2: ITAM roles

質問 # 98
A user's broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record?
(Choose three.)

• A. Maintenance contracts
• B. Software allocations
• C. Depreciation values
• D. Disposal information
• E. Related CI record

正解：B、D、E

解説：
Explanation
According to the ServiceNow Hardware Asset Management documentation, a swap/replace asset task is a type of asset task that is used to replace a faulty or damaged asset with a new or refurbished one1. When an incident is resolved by swapping or replacing an asset, the Incident Management application triggers a swap/replace asset task and assigns it to the asset manager2. When the asset manager completes the task, the following fields are automatically updated in the associated asset record3:
Software allocations: The software allocations of the old asset are transferred to the new asset, and the old asset is marked as unallocated.
Related CI record: The related configuration item (CI) record of the old asset is updated with the new asset information, and the old asset is marked as retired.
Disposal information: The disposal information of the old asset is updated with the reason, date, and method of disposal.
The other options, maintenance contracts and depreciation values, are not automatically updated in the associated asset record when a swap/replace asset task is triggered. Maintenance contracts are not affected by the swap/replace operation, as they are linked to the asset model, not the individual asset4. Depreciation values are not updated automatically, as they are calculated based on the asset cost, depreciation method, and depreciation schedule5. References:
ServiceNow Hardware Asset Management: Asset tasks
ServiceNow Hardware Asset Management: Swap/replace asset task
ServiceNow Hardware Asset Management: Swap/replace asset task workflow
ServiceNow Hardware Asset Management: Contract and renewal management
ServiceNow Hardware Asset Management: Depreciation

質問 # 99
Which features are part of the ServiceNow Mobile App? (Choose two.)

• A. Provides users visibility to their disposed consumables
• B. Enables end users to log incidents for their assigned assets
• C. Enables reclamation of mobile devices
• D. Provides end users visibility to their assigned hardware

正解：B、D

解説：
The ServiceNow Mobile App is a native app that enables users to access various ServiceNow features and functions from their mobile devices12.
One of the features of the ServiceNow Mobile App is to provide end users visibility to their assigned hardware. This means that end users can view and report issues around their assets, such as laptops, tablets, or phones, from the app34.
Another feature of the ServiceNow Mobile App is to enable end users to log incidents for their assigned assets. This means that end users can create and update incidents related to their assets, such as hardware failures, software errors, or network problems, from the app34.
The other options are not features of the ServiceNow Mobile App. The app does not enable reclamation of mobile devices, which is a process of recovering and reusing devices that are no longer needed or used. The app also does not provide users visibility to their disposed consumables, which are items that are used up or depleted over time, such as toner cartridges, batteries, or paper.
Reference:
1: ServiceNow Product Documentation: ServiceNow Mobile Apps
2: ServiceNow Product Page: Now Mobile - Now Platform
3: ServiceNow Product Documentation: Now Mobile App
4: ServiceNow Product Documentation: Mobile Agent App
[5]: ServiceNow Product Documentation: Reclamation
[6]: ServiceNow Product Documentation: Consumables

質問 # 100
What are the four tiers of Capability Blueprint?

• A. Trustworthy Data, Lifecycle Management, Operational integration, Business Alignment
• B. Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance
• C. Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance
• D. Trustworthy Data, Practical Management, Process Integration, Business Alignment

正解：A

解説：
Explanation
The Capability Blueprint is a framework that helps organizations assess their current and desired state of hardware asset management maturity. It consists of four tiers that represent the key capabilities and outcomes of effective hardware asset management:
Trustworthy Data: This is the foundation of hardware asset management, which ensures that the data about the assets is accurate, complete, consistent, and normalized. It involves discovering, importing, reconciling, and validating the asset data from multiple sources, and maintaining a clean and central system of record in the CMDB.
Lifecycle Management: This is the core of hardware asset management, which covers the end-to-end processes and tasks for managing the assets throughout their lifecycle stages, from request to retire. It involves automating the workflows for asset fulfillment, deployment, monitoring, maintenance, and disposal, and optimizing the asset utilization and performance.
Operational Integration: This is the extension of hardware asset management, which connects the asset data and processes with other IT and business functions, such as service management, financial management, security management, and vendor management. It involves aligning the asset management objectives and policies with the organizational goals and standards, and enhancing the service delivery and customer satisfaction.
Business Alignment: This is the elevation of hardware asset management, which leverages the asset data and processes to support strategic decision making and business outcomes, such as cost reduction, risk mitigation, compliance improvement, and value creation. It involves analyzing the asset data and trends, reporting the asset performance and value, and planning the asset refresh and innovation.
References:
Hardware Asset Management - Customer Success - ServiceNow, which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework.
Hardware Asset Management - ServiceNow, which gives an overview of the benefits and features of the Hardware Asset Management solution, such as reducing costs, improving compliance, optimizing asset utilization, and enhancing service delivery.
Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application, including the Capability Blueprint framework.

質問 # 101
What is the process of restructuring data to maintain consistency?

• A. Normalization
• B. Integration
• C. Service Mapping
• D. Discovery

正解：A

解説：
Explanation
Normalization is the process of restructuring data to maintain consistency, accuracy, and completeness across different sources and systems. Normalization helps to eliminate data duplication, conflicts, and errors, and to ensure that the data conforms to predefined standards and rules. Normalization is especially important for hardware asset management, as it enables users to have a clear and unified view of their hardware models, manufacturers, product names, device types, and other attributes. ServiceNow Hardware Asset Management provides a feature called Hardware Model Normalization, which allows users to normalize the details of their hardware and consumable models using predefined or custom rules, data sources, and schedules. Hardware Model Normalization can be accessed from the Hardware Asset Management application menu in the ServiceNow platform1. References: Hardware Asset Management - ServiceNow, Hardware Asset Management - Product Documentation: Tokyo -ServiceNow, Hardware Asset Management Implement - Customer Success - ServiceNow, Work with hardware normalization - ServiceNow - Now Support, Getting Started with ServiceNow Hardware Asset Management

質問 # 102
......

CIS-HAM認定を取得することで、ServiceNowプラットフォームでハードウェア資産を効果的に管理するために必要な知識とスキルを持っていることを雇用主や同僚に示すことができます。これにより、新しい仕事の機会やキャリアアップ、IT業界でのより大きな認知と信頼性を得ることができます。

 

ServiceNow CIS-HAMリアル2024年最新のブレーン問題集で模擬試験問題集：https://jp.fast2test.com/CIS-HAM-premium-file.html

CIS-HAM無料試験問題と解答PDF更新されたのは2024年07月：https://drive.google.com/open?id=1aEg7BHrrY48PpuRt2XIRp84bhBPWokDv