更新された2024年04月合格させるCIS-HAM試験リアル練習テスト問題
無料ダウンロードServiceNow CIS-HAMリアル試験問題
CIS-HAM試験は、アセット発見、アセットインベントリ、アセットライフサイクル管理、ソフトウェアアセット管理、およびレポートに関連する様々なトピックをカバーしています。試験は60問の多肢選択問題から構成され、90分の時間制限があります。試験の合格スコアは70％です。
質問 # 50
What do certification filters define?
- A. The assets to be certified
- B. The percentage of tasks required for the certification to be considered complete
- C. What fields are displayed for certification
- D. When the certification is performed
正解：A
解説：
Explanation
Certification is a process of verifying the accuracy and completeness of asset data in the ServiceNow system1 Certification filters define the criteria for selecting the assets that need to be certified, such as asset class, model, location, department, etc.2 Certification filters are used to create certification tasks, which are assigned to certifiers who are responsible for reviewing and updating the asset data3 Certification filters can be created and managed from the Certification Filters module under Hardware Asset Management application4 References: 1: Certification Overview - ServiceNow 2: Create a certification filter - ServiceNow 3: Certify assets - ServiceNow 4: Certification Filters module - ServiceNow
質問 # 51
With regard to Contract Management notifications, what is the most important contract dale to be aware of?
- A. Extend date
- B. Expire date
- C. Start date
- D. Renew date
正解：C
質問 # 52
Which is NOT a component of a hardware asset's lifecycle?
- A. Procure
- B. Receive
- C. Consume
- D. Request
- E. Dispose
正解：C
解説：
According to the ServiceNow Hardware Asset Management documents, a hardware asset's lifecycle consists of the following stages: Procure, Receive, Deploy, Maintain, and Dispose1. These stages correspond to the options A, D, and E in the question. The option B, Request, is also a valid stage in the hardware asset management process, as it involves identifying the hardware needs and initiating the procurement process2. However, the option C, Consume, is not a component of a hardware asset's lifecycle, as it is not mentioned in the ServiceNow documents. Consume is more relevant to software assets, which are used or consumed by end-users or applications3. Therefore, the correct answer is C. Consume. Reference:
ServiceNow Hardware Asset Management landing page
ServiceNow Hardware Asset Management overview
ServiceNow Software Asset Management overview
質問 # 53
How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?
- A. Select Opt-out from content service on the Normalization tab of the hardware model record
- B. Click the Opt-out button on the hardware model record
- C. Select Exclude from content service on the Normalization tab of the hardware model record
- D. Click the Exclude button on the hardware model record
正解：C
解説：
To prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service, you need to select the Exclude from content service check box on the Normalization tab of the hardware model record1.
The ServiceNow Content Service is a cloud-based service that provides normalized data for hardware and consumable models. It helps you to keep your model data consistent and up to date2.
The other options are not valid ways to exclude a hardware model from the content service. There is no Exclude or Opt-out button on the hardware model record. There is also no Opt-out from content service check box on the Normalization tab of the hardware model record. References: 1: Work with hardware normalization 2: ServiceNow Content Service
質問 # 54
What hardware asset attribute should you track that is NOT part of a configuration item (CI)?
- A. Memory
- B. IP address
- C. Operating system
- D. CPU
- E. Cost
正解：E
解説：
A configuration item (CI) is a record that represents an IT asset or service in the Configuration Management Database (CMDB)1.
A CI tracks the operational and relationship information of the asset or service, such as its current status, location, owner, and dependencies1.
A hardware asset is a physical component of an IT system, such as a laptop, server, or router2.
A hardware asset attribute is a property or characteristic of the hardware asset, such as its model, serial number, or warranty2.
Some hardware asset attributes are also part of the CI, such as IP address, CPU, operating system, and memory1. These attributes reflect the operational state of the hardware asset and are relevant for configuration management purposes1.
However, some hardware asset attributes are not part of the CI, such as cost2. Cost is a financial information of the hardware asset that is tracked by the Asset Management application2. Cost is not relevant for configuration management purposes and is not stored in the CMDB2.
Therefore, the hardware asset attribute that should be tracked that is not part of the CI is C.
Cost. References:
1: Configuration Item
2: Hardware Asset Management
質問 # 55
Which of the following are considered original costs as opposed to operational expenses? (Choose three.)
- A. Warranty costs
- B. Resource costs for support
- C. Maintenance agreements
- D. Purchase price or lease cost
- E. Replacement parts
- F. Delivery costs
正解：D、E、F
解説：
Explanation
Original costs are the costs that are incurred when acquiring a hardware asset, such as purchase price or lease cost, delivery costs, and replacement parts1 Operational expenses are the costs that are incurred when maintaining and using a hardware asset, such as resource costs for support, warranty costs, and maintenance agreements1 Original costs and operational expenses are used to calculate the total cost of ownership (TCO) of a hardware asset, which is the sum of all costs associated with an asset throughout its lifecycle1 TCO helps to measure the value and performance of a hardware asset and optimize the asset management strategy1 References: 1: Total cost of ownership - ServiceNow
質問 # 56
Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?
- A. Identified assets
- B. Expected assets
- C. Inventoried assets
- D. Labelled assets
- E. Scanned assets
正解：B
質問 # 57
What is the name of the scheduled job that generates expense lines based on rate cards?
- A. Process Daily Costs
- B. Process Expense Allocations
- C. Process FM Costs
- D. Process Daily Allocations
正解：D
質問 # 58
A given collection of methodologies, assets, and templates within Now Create is referred to as what?
- A. Now Create pack
- B. Success pack
- C. Asset pack
- D. Methodology pack
- E. Project pack
正解：D
質問 # 59
What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?
- A. Show the value from bulk purchasing
- B. Show the value from maintaining inventory
- C. Help the stock manager process transfer orders
- D. Help the asset manager generate reports
- E. Help the asset manager process purchase orders
正解：D
質問 # 60
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
- A. Roles control access to features in the product
- B. Personas represent types of users of the product
- C. Personas control access to features in the product
- D. Roles represent types of users of the product
- E. A user may have multiple roles, but a single persona
- F. A user may have multiple roles and personas
正解：A、B、E、F
解説：
According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:
ITAM personas are user profiles that represent the typical users of the ITAM product and their business needs. They are not tied to any specific role or permission, but rather describe the goals, challenges, and expectations of the users. For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager1.
ITAM roles are access controls that determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on their responsibilities and tasks. They can also be combined to grant multiple levels of access to a user. For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement2.
Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product , and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles. Reference:
1: ITAM personas 2: ITAM roles
質問 # 61
What is included in the total cost of ownership? (Choose two.)
- A. Original cost
- B. Delivery cost
- C. Operational expense
- D. Depreciation expense
正解：A、C
解説：
Explanation
The total cost of ownership (TCO) is a financial estimate that measures the direct and indirect costs of owning and operating an asset over its entire lifecycle. The TCO includes the following components:
Original cost: This is the initial purchase price of the asset, which may include taxes, fees, shipping, and installation costs. The original cost is also known as the acquisition cost or the capital expense.
Operational expense: This is the ongoing cost of maintaining and using the asset throughout its lifecycle, which may include repair, upgrade, maintenance, support, energy, consumables, and disposal costs. The operational expense is also known as the operating expense or the opex.
Depreciation expense: This is the reduction in the value of the asset over time due to wear and tear, obsolescence, or market changes. The depreciation expense is also known as the depreciation cost or the depreciation charge.
Delivery cost: This is the cost of transporting the asset from the supplier to the buyer, which may include freight, insurance, customs, and handling fees. The delivery cost is also known as the shipping cost or the transportation cost.
The TCO can be calculated by adding the original cost, the operational expense, and the depreciation expense, and subtracting the delivery cost. Alternatively, the TCO can be calculated by multiplying the annual cost of ownership by the expected lifespan of the asset.
References:
Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application, including the ability to track the total cost of ownership of assets.
Hardware Asset Management - Customer Success - ServiceNow, which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework.
[Total Cost of Ownership (TCO) - Investopedia], which explains the concept and calculation of the total cost of ownership, and why it is important for business decision making.
質問 # 62
A component is considered a configuration item (CI) as opposed to an IT asset when you want to:
- A. Know who is using it
- B. Track its incurred costs
- C. Manage its retirement
- D. Track its relationship information
- E. Manage its license contracts
正解：D
解説：
According to the ServiceNow Hardware Asset Management documentation, a configuration item (CI) is an entity or thing that you wish to track that is required for the delivery of a service. A CI can be a hardware asset, a software asset, a service, a document, or any other component that is part of the IT infrastructure1. A CI is different from an IT asset in that a CI focuses on the technical attributes and relationships of the component, while an IT asset focuses on the financial and contractual aspects of the component2. Therefore, a component is considered a CI as opposed to an IT asset when you want to track its relationship information, such as its dependencies, impacts, and interactions with other CIs. Relationship information helps to manage the configuration and performance of the IT services and to identify and resolve incidents and problems3.
The other options are not correct because:
Track its incurred costs: This is a function of an IT asset, not a CI. An IT asset tracks the cost, depreciation, and value of the component, as well as the budget and expenses related to the component2.
Manage its retirement: This is also a function of an IT asset, not a CI. An IT asset tracks the status, location, ownership, and history of the component, as well as the events and actions that occur during the asset lifecycle, including its retirement or replacement2.
Manage its license contracts: This is another function of an IT asset, not a CI. An IT asset tracks the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the component. Contract management helps to manage the vendor relationships and compliance obligations of the component2.
Know who is using it: This is not a specific function of either an IT asset or a CI, but rather a common attribute that can be shared by both. Both an IT asset and a CI can have a user or owner field that indicates who is using or responsible for the component4.
Reference:
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Configuration Management
ServiceNow Hardware Asset Management: Configuration item (CI)
ServiceNow Hardware Asset Management: Asset and CI fields
質問 # 63
What are model records?
- A. Models directly associate configuration item (CI) classes with asset classes
- B. Models are anything capable of being owned or controlled to produce economic value
- C. Models are specific versions or various configurations of an asset
- D. Models are any computer, device, software or service in the CMDB
正解：C
質問 # 64
What must exist before a consumable can be consumed? (Choose three.)
- A. A model record
- B. A consumable record
- C. A transfer order record
- D. A stock order record
- E. A model category record
正解：A、B、E
解説：
A consumable is a type of asset that is used up or depleted over time, such as printer cartridges, paper, or batteries1.
Before a consumable can be consumed, it must have a model record, a model category record, and a consumable record in ServiceNow12.
A model record defines the attributes of a consumable, such as its name, manufacturer, cost, and quantity12.
A model category record specifies the type of consumable, such as office supplies, hardware, or software12.
A consumable record tracks the current stock level, location, and status of a consumable12.
A stock order record is used to request new consumables from a vendor or supplier, but it is not required before a consumable can be consumed13.
A transfer order record is used to move consumables from one location to another, but it is not required before a consumable can be consumed14. Reference: 1: Consumables - Product Documentation: Vancouver - ServiceNow 2: Create a consumable model - Product Documentation: Vancouver - ServiceNow 3: Create a stock order - Product Documentation: Vancouver - ServiceNow 4: Create a transfer order - Product Documentation: Vancouver - ServiceNow
質問 # 65
Which of an organization's assets are managed using stockrooms?
- A. All available stock, consumable or not
- B. Just consumable assets
- C. All disposable assets
- D. All hardware and software assets
正解：A
解説：
Explanation
According to the ServiceNow Hardware Asset Management documentation, stockrooms are places to which assets are assigned. Stockrooms can contain any type of asset, whether it is consumable or not, as long as it is available for use or deployment. Stockrooms are separate, standalone entities in the Asset Management application that help manage assets across locations and monitor stock levels1. Stockrooms are not limited to hardware or software assets, nor are they only for disposable assets. References:
ServiceNow Hardware Asset Management: Stockrooms
質問 # 66
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