更新された2024年06月公式問題CRT-211認定にはCRT-211問題集PDF
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質問 # 101
An administrator is given a .csv file of 5,000 leads with External Id and Status fields. They need to match existing and add new records with Data Loader.
What action should be taken to populate the Status field on the records and add new records?
- A. Update
- B. Insert
- C. Upsert
- D. Export
正解：C
解説：
Upsert is an operation that can either update existing records or insert new records based on the External Id field. This way, the administrator can match existing leads and add new ones with Data Loader. References:
https://help.salesforce.com/s/articleView?id=sf.data_loader_upsert.htm&type=5
質問 # 102
Sales reps end partner consultants at Cloud Kicks work on the same kinds of shoe deals. The administrator has been asked to ensure that the Profit new on the Opportunity object is available to sales reps and is hidden from partners using Field Level Security.
Which two features should the administrator use to fulfil this request?
Choose 2 answers
- A. Record Type
- B. Permission Set
- C. Organization-wide Defaults
- D. Profiles
正解：B、D
質問 # 103
What statement is true regarding salesforce communities' members?
Choose 2 answers
- A. Their reputation levels must be the same across all communities of which they are members.
- B. They must belong to a company's internal community to participate in chatter collaboration.
- C. They find crowdsourced answers and knowledge articles in the Q&A tab to resolve a support issue.
- D. They use the standard ideas tab to submit, comment on, and vote for ideas.
正解：C、D
質問 # 104
What are the benefits of territory management? Choose 3 ANSWERS
- A. Support to complex and frequently changing sales organization
- B. Ability to generate account sharing rule based on territory membership
- C. Support for multiple forecast per user based on territory membership
- D. Ability to include opportunity in more than one record.
- E. Ability to expand private sharing model using account criteria
正解：A、C、E
質問 # 105
An administrator has created a flow that sends platform events whenever an opportunity is updated. An Apex developer has been tasked to write code that listens for these events. When reviewing the debug logs for a user, the developer can see that the flow ran, but the debug Information is missing.
What should the administrator recommend to assist with debugging?
- A. Search the AppExchange to And a tool that assists with debugging.
- B. Select the Debug Enabled checkbox on platform events,
- C. Platform events are unavailable for debugging.
- D. Set a debug log on the Automated Process entity.
正解：D
質問 # 106
A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi-factor authentication.
Which two area should the administrator review to understand potential root causes?
Choose 2 answers
- A. Identity Verification History
- B. Login History
- C. Debug Logs
- D. Setup Audit Trail
正解：A、B
解説：
Identity verification history and login history are two areas that the administrator can review to understand potential root causes of multi-factor authentication issues. Identity verification history shows the methods and results of identity verification attempts for a user, such as email verification, SMS verification, or app verification. Login history shows the status, source, and location of login attempts for a user, as well as any login errors or challenges that occurred. These two areas can help the administrator identify if the user entered the correct verification code, if the user's device or app is compatible with multi-factor authentication, or if there are any network or security issues that prevent successful verification. References:
https://help.salesforce.com/s/articleView?id=sf.identity_verification_history.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.monitoring_login_history.htm&type=5
質問 # 107
How can the Social Accounts and Contacts feature be used to enrich Salesforce data?
- A. Users can use their Facebook logins to import education information for all of their Facebook friends.
- B. The administrator can use the company's Facebook login to allow all users to see all public information on contacts.
- C. The administrator can log into LinkedIn to Import publicly displayed education information for contacts.
- D. Users can use their Twitter logins to display a contact's tweets when they are viewing contact records.
正解：C
質問 # 108
A sales user is assigned to a permission set group that gives them Modify All access to Accounts. An administrator assigns the same user to a muting permission set that mutes Deletes access on Account.
What level of access will the sales user have on the Account object?
- A. No Access
- B. Modify All
- C. Read, Create, and Edit
- D. Read-only
正解：B
解説：
Permission set groups are a combination of permission sets that grant users access to various tools and functions. Muting permission sets are used to remove access that is granted by other permission sets in the group. However, muting permission sets cannot remove object-level access that is granted by Modify All or View All permissions. Therefore, if a user is assigned to a permission set group that gives them Modify All access to Accounts, a muting permission set that mutes Delete access on Account will not have any effect. The user will still have Modify All access on the Account object, which includes Delete access. References:
https://help.salesforce.com/s/articleView?id=sf.perm_sets_groups_muting.htm&type=5
質問 # 109
AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but is unable to do so. The administrator has already updated the page layout to no longer require an Account.
What could be the issue?
- A. The Account Contact relationship record needs to be deleted first in order to disassociate the Contact from the Account.
- B. A primary Account relationship is required on a Contact regardless of the page layout settings.
- C. Private Contacts need to be enabled in Setup.
- D. The Contact has indirect relationships to other Accounts.
正解：B
解説：
A primary account relationship is a feature that allows you to link a contact to a single account as its primary account. A primary account relationship is required on a contact regardless of the page layout settings or the contact to multiple accounts feature. This means that you cannot remove the primary account from a contact, but you can change it to another account. You can also add secondary accounts to a contact if you have enabled the contact to multiple accounts feature. References:
https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.contacts_fields.htm&type=5
質問 # 110
Universal containers uses Salesforce to track job positions and applicants. Applicants can apply for multiple positions and positions will have multiple applicants. The company wants to ensure that if an applicant is deleted, all associations between the applicant and the position(s) that he or she has applied for are deleted.
How can this be accomplished?
- A. Create a many -to- many relationships using junction object with both positions and applicants as masters.
- B. Create a master detail relationship between applicants and positions with applicants as the master.
- C. Create a lookup relationship between applicants and positions with applicants as the parent.
- D. Create a custom object between applicants and positions with lookup fields on the junction to both the objects.
正解：B
質問 # 111
Admin wants to make exact copy of production metadata in developer sandbox.
- A. Schedule Sandbox refresh
- B. Create and Deploy changeset
- C. Schedule full weekly backup
- D. Use Developer Console
正解：B
質問 # 112
Which deployment tool can be used to deploy metadata from a developer
edition organization to another organization? choose 2
- A. Change sets
- B. Force.com Migration tool(100%)(salesforce extensions for visual studio code)
- C. Force.com IDE
- D. Data loader.
正解：B、C
質問 # 113
JP Dela Cruz, a user with the" APAC Sales Representative" role, has been assigned the "US Sales Representative Role". Which sharing rules are recalculated?
- A. Ownership based rules will be recalculated
- B. Criteria based sharing rules will be recalculated
- C. Sales Team sharing rules will be recalculated.
- D. No changes will be made
正解：A
質問 # 114
Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could not be submitted. How could the administrator troubleshoot this?
- A. Review the system log to determine the root cause.
- B. Ensure the user record has an assigned active manager.
- C. Use workflow to email the administrator if the process fails.
- D. Ensure the approval step has an associated action
正解：B
質問 # 115
AW Computing organizes Its sales regions as East, Central, and West. Each region has sales reps, a sales director, and sales operations members. The organization-wide default for all objects is set to Private. Members of the operations team for the East region need access to all the accounts and opportunities in the region.
How should the administrator configure this requirement?
- A. Instruct the operations team members to add themselves to the account teams.
- B. Assign to a role in the role hierarchy positioned above the East sales director.
- C. Share an Opportunity sharing the with a public group containing the East operations profile.
- D. Utilize territory management to add the operations team to the East territory.
正解：D
解説：
Territory management is a feature that allows you to grant access to accounts and opportunities based on criteria such as geography, industry, product line, or customer size. A territory is a grouping of accounts and users that represents a market segment or business unit. In this case, the administrator should utilize territory management to add the operations team to the East territory, which contains all the accounts and opportunities in the East region. This way, the operations team members can access all the records in their territory regardless of who owns them or what the organization-wide default is. Reference: https://help.salesforce.com/s/articleView?id=sf.territories_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.territories_define.htm&type=5
質問 # 116
Ursa Major Solar has a junction object that connects Docs with Solar Panels. The administrator needs users to be able to see all the solar panels that a Dot is related to. Users already have access to the Bot and the Junction, but not the Solar Panel object.
What access docs the user need to be able to see the solar panel records?
- A. Create permission Is required on both master records.
- B. Read permission is required on at least are master record.
- C. Access permission Is not required on either master record.
- D. Read permission is required on both master records.
正解：B
解説：
Read permission is required on at least one master record to be able to see the solar panel records. Since Item is a junction object between Doc and Solar Panel, users need to have access to either Doc or Solar Panel to see Item records. If users have access to both Doc and Solar Panel, they can see all Item records related to either object. Reference: https://help.salesforce.com/s/articleView?id=sf.relationships_manytomany.htm&type=5
質問 # 117
A user with Delegated Administration cannot do which of the following for users accounts that she/he has delegated authority for (select all that apply):
Select one or more:
- A. Unlock users.
- B. Assign a profile with the "Modify all Data" permission.
- C. Modify a profile
- D. Reset passwords.
- E. Create default opportunity teams.
- F. Set Quotas.
- G. Change the profile for a user.
正解：B、C
質問 # 118
A user with permissions to create price books wants to quickly create a new product with the same information as the existing product by cloning the product.
What is an important consideration when cloning a product?
- A. Price book entries in price books that the user does NOT have access to will not be created.
- B. Price book entries in price books that the user does NOT have access to will be created.
- C. Price book entries will NOT be created in the standard price book.
- D. Price book entries need to be activated before users can use the new price book.
正解：A
質問 # 119
Recruiters at Universal Containers want to associate a positions with their related job applications using two custom objects - Position and Job Application. A job application must always have a related position. If a position is deleted, the corresponding job applications are deleted. What type of object relationship will meet this requirement ?
- A. Junction
- B. Lookup
- C. Hierarchical
- D. Master-detail
正解：D
質問 # 120
A system administrator needs to merge duplicate accounts with duplicate contacts, how can this can be accomplished?
- A. Merge accounts and select the option to merge duplicate contacts
- B. Merge duplicate accounts and then merge duplicate contacts
- C. Merge duplicate accounts and duplicate contacts will automatically be merged
- D. Merge duplicate contacts and then duplicate accounts.
正解：B
質問 # 121
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