User-Experience-Designer無料試験学習ガイド！（更新された212問あります)
User-Experience-Designer問題集にはSalesforce Designers認証済み試験問題と解答
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質問 # 113
A UX Designer wants to inform user stories based on user value and development effort.
Which method should be used?
- A. Prioritization Matrix
- B. Customer Journey Map
- C. Card Sorting
正解：A
解説：
Explanation
A prioritization matrix is a method that helps UX designers to inform user stories based on user value and development effort. A prioritization matrix is a table that compares different user stories or features based on two criteria: user value and development effort. User value is the benefit or satisfaction that the user will get from using the feature. Development effort is the time, cost, and complexity involved in building the feature.
By plotting user stories or features on a prioritization matrix, UX designers can identify which ones are high-value and low-effort, which ones are high-value and high-effort, which ones are low-value and low-effort, and which ones are low-value and high-effort. This helps UX designers to prioritize the user stories or features that will deliver the most value to the user with the least amount of effort, and to deprioritize or eliminate the ones that will deliver the least value to the user with the most amount of effort. A prioritization matrix can also help UX designers to communicate and align with stakeholders and developers on the scope and feasibility of the project. References: Prioritize User Stories and Features Unit | Salesforce Trailhead, How to Prioritize User Stories (and Build the Right Features), Salesforce User Experience (UX) Designer Certification Guide & Tips
質問 # 114
Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.
What could improve form readability?
- A. Create a three-column grid to reduce the form length.
- B. Add section headers to visually separate fields into groups.
- C. Improve form security by adding a challenge-response test.
- D. Replace field labels with placeholder text.
正解：B
解説：
Explanation
Adding section headers to a form can improve its readability by breaking it into logical chunks and providing context for the users. Section headers can also help users scan the form and find the information they need faster. Section headers can also reduce the cognitive load and increase the completion rate of the form .
References:
: Salesforce Certified User Experience Designer Exam Guide, Section 3.2: Design for readability and clarity
: UX Designer Certification Prep: Design for Readability and Clarity, Unit 2: Design for Readability and Clarity This allows users to quickly scan the form and identify the relevant fields, reducing the cognitive load and improving the overall user experience. Salesforce documentation statesthat "by grouping related fields into sections, you can make your forms easier to read and understand" [1].
[1] https://help.salesforce.com/articleView?id=forms_design_best_practices.htm&type=5
質問 # 115
What are three benefits of asking the user to think aloud during a user task? Choose 3 answers
- A. Natural process
- B. Unblasedbehavior
- C. Raw stream of thought
- D. No special equipment needed
- E. Flexibility
正解：C、D、E
解説：
Explanation
Asking the user to think aloud during a user task has the following benefits12:
A). No special equipment needed. Thinking aloud is a simple and low-cost method that does not require any special equipment or software. The user only needs a microphone or a phone to record their voice, and the tester only needs a way to listen and observe the user's actions.
D). Flexibility. Thinking aloud is a flexible method that can be applied to various types of tasks, products, and platforms. It can also be conducted remotely or in-person, synchronously or asynchronously, moderated or unmoderated, depending on the needs and preferences of the tester and the user.
E). Raw stream of thought. Thinking aloud provides a raw and rich stream of data that reveals the user's thoughts, feelings, expectations, assumptions, motivations, and frustrations as they interact with the product. It can help the tester to understand the user's mental model, decision-making process, and satisfaction level.
References: Thinking Aloud: The #1 Usability Tool, Thinking Aloud: What is it and for which digital product is it worthwhile?
質問 # 116
During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity.
Which three standarduse cases could be recommended for using the utility bar to enhance the user experience?
Choose 3 answers
- A. Access to view a list of records favorited for quickaccess
- B. Quick access to Lightning Dialer
- C. Access to a consistent custom help menu across the org for all users
- D. Access at any time to a customized set of items specific to an app
- E. Perform common tasks without navigating away from page
正解：A、D、E
解説：
The utility bar is a fixed footer that gives users quick access to productivity tools, such as notes, history, and recent items. It can be customized for each Lightning app to enhance the user experience and efficiency. Some of the standard use cases for using the utility bar are:
* Perform common tasks without navigating away from the page: Users can use the utility bar to perform tasks such as creating notes, logging calls, or sending emails without leaving their current context. This reduces the need for switching tabs or opening new windows, and saves time and clicks.
* Access to view a list of records favorited for quick access: Users can use the utility bar to access their
* favorites, which are records, lists, groups, or other items that they have marked with a star icon for easy access. This allows users to quickly navigate to the items they use most frequently, and organize them in a personalized way.
* Access at any time to a customized set of items specific to an app: Users can use the utility bar to access items that are relevant and useful for the app they are using. For example, in the Sales app, users can access the Lightning Dialer, the Assistant, or the Today's Events utility. In the Service app, users can access the Omni-Channel, the Macros, or the Case Timer utility. The utility bar can be configured to show different items for different apps, depending on the user's needs and preferences.
References:
* : User Experience Designer Certification Prep: Module 5: Design User Interfaces
* : Lightning App Builder: Utility Bar
質問 # 117
Cloud Kicks (CK) wants to integrate learning in the flow of work and is considering using In-App Learning functionality. CK wants to assign learning content to employees as part of its onboarding process.
Which two features could be assigned to learners? Choose 2 answers
- A. Modules/Badges
- B. External LMS Content
- C. Trailmixes
- D. Trails
正解：C、D
質問 # 118
A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services.
Which approach combination encourages more creative problem-solving?
- A. Divergent and convergent
- B. Agile and efficient
- C. Simple and innovative
正解：A
解説：
Explanation
A design thinking approach is a human-centered method for solving complex problems and creating innovative solutions. It involves understanding the needs and desires of the users, generating and testing multiple ideas, and iterating on the feedback and results. A design thinking approach can be divided into two types of thinking: divergent and convergent. Divergent thinking is the process of generating many possible solutions to a problem without judging or filtering them. It encourages creativity, exploration, and experimentation. Convergent thinking is the process of evaluating, selecting, and refining the best solution to a problem. It involves analysis, logic, and criteria. Divergent and convergent thinking are complementary and cyclical. They help the designer to expand the solution space and then narrow it down to the most feasible and desirable option. By using both types of thinking, the designer can encourage more creative problem-solving and avoid premature convergence or fixation on a single idea. Therefore, the best approach combination for the UX Designer at Cloud Kicks is divergent and convergent thinking. References: Trailhead: Design Thinking, Trailhead: Salesforce User Experience Designer Certification Prep, Divergent and Convergent Design Thinking
質問 # 119
Cloud Kicks' Sales team needs in-App Guidance for key functions and processes so they can maximum their time.
In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers
- A. Provide the user with a site map of all the content.
- B. Add links to a company dictionary or glossary of key terms.
- C. Create a just-in-time pop-up content based on new feature rollouts.
- D. Add links to printable tipsheets or training videos.
- E. Provide access to specific Trailhead or MyTrailhead content.
正解：A、B、C
質問 # 120
During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:
- A. Make the global search bar bigger on every page
- B. Create the mind board to communicate the visual style of the UI
- C. Update the homepage with access to commonly used reports
- D. Add the daily task component to the homepage
正解：A
質問 # 121
Cloud Kicks (CK) has been tracking the details of its storage facilities in an Excel sheet, where each facility is represented as a row and the details about each facility are represented by columns.
How should CK store this information in Salesforce?
- A. Objects to represent both storage facilities and facility details
- B. Objects to represent storage facilities and fields to store facility details
- C. Objects to represent facility details and fields to store storage facilities
正解：B
解説：
The best way to store the information of Cloud Kicks' storage facilities in Salesforce is to use objects to represent storage facilities and fields to store facility details. This is because objects and fields in Salesforce are analogous to database tables and columns, respectively1. Each object contains a set of fields that store data values, and each record is an instance of an object1. Therefore, if Cloud Kicks wants to store the same information that they have in their Excel sheet, they can create a custom object called Storage Facility, and add fields for each detail that they want to track, such as location, capacity, inventory, and so on.Then, they can create records for each storage facility and populate the fields with the corresponding data. This way, they can store and manage their data in a structured and consistent way, and leverage the features and benefits of Salesforce, such as reports, dashboards, automation, and security23.
Using objects to represent facility details and fields to store storage facilities is not a valid option, as it does not make sense to use objects as data values. Objects are meant to represent entities or concepts, not attributes or properties1. Using objects to represent both storage facilities and facility details is also not a good option, as it would create unnecessary complexity and redundancy in the data model. Objects can be related to each other through various types of relationships, such as lookup, master-detail, or many-to-many4. However, in this case, there is no need to create a separate object for each facility detail, as they are not independent entities, but rather characteristics of the storage facilities. Creating a separate object for each detail would also require creating more fields, records, and relationships, which would increase the maintenance and storage costs, and reduce the performance and usability of the system5. References:
* Learn All About Objects and Fields in Salesforce - Forcetalks
* Mastering Salesforce CRM Administration - Packt Subscription
* Overview of Salesforce Objects and Fields
* Object Reference for the Salesforce Platform
* Understand Custom & Standard Objects Unit | Salesforce Trailhead
質問 # 122
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across
12 different countries.
Which two design considerations should be made when planning for this site?
- A. Colors may have different culture meanings in different countries, changing the intent of UI elements.
- B. Colors may have different contrast rations in some countries and need adjust contrast for proper visibilityby users.
- C. Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.
- D. Countries may read text in a different (right to left vs. left to right) and layoutswill be to be adjusted.
正解：A、D
解説：
The two design considerations that should be made when creating a customer support site in Experience Builder that will be internationalized across 12 different countries are:
* Countries may read text in a different direction (right to left vs. left to right) and layouts will need to be adjusted. This is because some languages, such as Arabic and Hebrew, are written from right to left, while others, such as English and French, are written from left to right. This affects not only the text alignment, but also the placement of UI elements, such as buttons, menus, icons, and images. To accommodate different reading directions, the site should use a flexible layout that can be mirrored or flipped based on the language setting. This also follows the principle of designing for accessibility and inclusion, which is one of the learning objectives for the Salesforce User Experience Designer certification12
* Colors may have different cultural meanings in different countries, changing the intent of UI elements.
This is because colors can convey different emotions, associations, and messages depending on the
* cultural context. For example, red can mean danger, passion, or luck, depending on the country.
Therefore, the site should use colors that are appropriate andrespectful for the target audience, and avoid colors that may be offensive or misleading. This also follows the principle of designing for the user's context and environment, which is another learning objective for the Salesforce User Experience Designer certification34 References: [Design for Accessibility and Inclusion], [Add Languages to Your Aura Sites], [Design for the User's Context and Environment], [Color Meanings by Culture]
1: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-accessibility-
2 :https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-the-users-con
3 : https://www.w3.org/International/questions/qa-scripts :
4 :https://www.shutterstock.com/blog/color-symbolism-and-meanings-around-the-world
質問 # 123
A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototype such as based components, tokens, design patterns.
Which tool to install should need?
- A. Lightning Design system Unmagaged Package
- B. Sketch plugin
- C. Lightning Design system Zip
- D. SLDS Validator
正解：B
質問 # 124
What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?
- A. Perceivable, operable, understandable, robust
- B. Useful, effective, efficient, reliable
- C. Desirable, feasible, viable, affordable
正解：A
解説：
Explanation
The Web Content Accessibility Guidelines (WCAG) are a set of standards that aim to make web content more accessible to people with disabilities. The WCAG are organized by four principles, which state that content must be:
Perceivable: Users must be able to perceive the information and user interface components in ways they can sense, such as through sight, hearing, or touch.
Operable: Users must be able to interact with the user interface components and navigate the content using various input methods, such as keyboard, mouse, voice, or gesture.
Understandable: Users must be able to comprehend the information and the operation of the user interface, which means that the content must be clear, consistent, and predictable.
Robust: Users must be able to access the content using a wide range of technologies, including different browsers, devices, and assistive tools, which means that the content must be compatible with current and future web standards. References: WCAG 2 Overview, Understanding the Web Content Accessibility Guidelines
質問 # 125
The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation.
Which design should the design use?
- A. Reactive
- B. Responsive
- C. Refactored
- D. Proactive
正解：B
解説：
Explanation
The design that the UX Designer at Cloud Kicks should use to make the website size and content adapt to the screen size, platform and orientation is responsive. Responsive web design is a web design approach that uses HTML and CSS to automatically resize, hide, shrink, or enlarge, a website, to make it look good on all devices (desktops, tablets, and phones) 1. Responsive web design is not a program or a JavaScript, but a set of best practices that include using media queries, flexible grids, fluid images, and breakpoints to create a layout that can respond to any device being used to view the content 2. Responsive web design is one of the learning objectives for the Salesforce User Experience Designer certification 3. References: [Responsive Web Design Introduction], [Responsive design - Learn web development], [Salesforce Certified User Experience Designer Exam Guide] https://www.w3schools.com/html/html_responsive.asp
https://www.w3schools.com/Css/css_rwd_intro.asp
質問 # 126
Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK's UX Designer has identified that dynamic dashboards could be a useful tool to improve orgusability and experience.
How many different dynamic dashboards could they create?
- A. Up to 20
- B. Up to 3
- C. Up to 10
- D. Unlimited
正解：C
解説：
Explanation
According to the Salesforce documentation, the number of dynamic dashboards that an organization can have depends on the edition of Salesforce that they are using. A dynamic dashboard is a dashboard that runs using the security settings of the user viewing the dashboard, so that each user sees the data according to their own access level. Dynamic dashboards are useful for sharing one common set of dashboard components to users with different levels of access, without having to create separate dashboards for each user or role. The documentation states that:
Enterprise Edition can use up to 5 dynamic dashboards
Unlimited and Performance Edition can use up to 10 dynamic dashboards
Developer Edition can use up to 3 dynamic dashboards
Additional dynamic dashboards may be available for purchase
Therefore, since Cloud Kicks has an Unlimited Edition Salesforce org, they can create up to 10 different dynamic dashboards1 References: Taking Advantage of Dynamic Dashboards | Salesforce Developers
質問 # 127
A UX Designer is customizing the look and feel of a site using Experience Builder and needs to choose a color for the text and the background of the buttons.
Which accessibility guideline should be considered?
- A. Distinguishable
- B. Adaptable
- C. Navigable
正解：A
解説：
The accessibility guideline of distinguishable means that the information and user interface components must be presented to users in ways that are perceptible. This includes using sufficient contrast between text and background colors, providing text alternatives for non-text content, and making it easier for users to see and hear content. When choosing a color for the text and the background of the buttons, the UX Designer should consider the contrast ratio between them, which should be at least 4.5:1 for normal text and 3:1 for large text.
This will ensure that the buttons are visible and readable for users with different visual abilities. References:
* [1]: Web Content Accessibility Guidelines (WCAG) 2.1, Principle 1: Perceivable
* [2]: Web Content Accessibility Guidelines (WCAG) 2.1, Success Criterion 1.4.3 Contrast (Minimum)
質問 # 128
Cloud Kicks has requested feature enhancements as a result of user acceptance testing.
In which three ways could the changes be effectively analyzed and implemented?
Choose 3 answers
- A. Reduce unexpected results by configuring and testing in & sandbox.
- B. Create a prioritization list and perform a feasibility analysis.
- C. Develop and deploy all enhancement requests before going live.
- D. Determine the change in scope and impact of each enhancement request.
- E. Deploy enhancements with the feature and adjust scope accordingly.
正解：B、C、D
質問 # 129
How would a UX Designer Differentiate between voice and tone?
- A. Voice reflects the character and tone is one's strength.
- B. Voice reflects the personality and tone is the way one speaks.
- C. Voice reflects the expression and tone is the way one designs.
- D. Voice reflects the frequency and tone is one's pitch.
正解：C
質問 # 130
Cloud kicks wants to hire a deal closer.
Which three activities wouldsomeone in this role do each day?
Choose 3 answers
- A. Review and work through their list of leads or opportunities.
- B. Log activities such as calls, emails, and notes.
- C. Customize and administer Salesforce.
- D. Create cases from issues.
- E. Update existing prospect and customer records.
正解：A、B、E
解説：
Explanation
A deal closer is someone who is responsible for closing sales deals with prospects and customers. They need to update existing prospect and customer records to keep track of their interactions and status. They also need to log activities such as calls, emails, and notes to document their communication and follow-ups. They also need to review and work through their list of leads or opportunities to prioritize their tasks and identify the best prospects to focus on. These activities are essential for a deal closer to manage their pipeline and achieve their sales goals. Creating cases from issues and customizing and administering Salesforce are not activities that a deal closer would do each day. These are more likely to be done by a customer service agent or a Salesforce administrator, respectively. References: [Salesforce Certified User Experience Designer Exam Guide], [UX Designer Certification Prep: User Research], [UX Designer Certification Prep: User Roles and Personas]
質問 # 131
Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?
- A. Observation > Ideation > Prototyping > User Feedback > Iteration > implementation
- B. Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation
- C. Prototyping > Iteration > Observation > Ideation > Implementation >User Feedback
- D. Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration
正解：A
解説：
Explanation
A human-centered design process is a creative approach to solving people's problems that begins with identifying their needs and ends with creating solutions that meet those needs1. A human-centered design process typically involves the following steps in this order23:
Observation: This step involves researching and understanding the users, their context, their goals, their pain points, and their behaviors. Observation methods include interviews, surveys, ethnography, contextual inquiry, and data analysis.
Ideation: This step involves generating and exploring a wide range of possible solutions that address the users' needs and problems. Ideation methods include brainstorming, sketching, mind mapping, affinity diagramming, and storyboarding.
Prototyping: This step involves creating and testing low-fidelity or high-fidelity representations of the proposed solutions, such as mockups, wireframes, or interactive models. Prototyping methods include paper prototyping, digital prototyping, and rapid prototyping.
User Feedback: This step involves collecting and analyzing feedback from the users on the prototypes, such as their opinions, preferences, satisfaction, and suggestions. User feedback methods include usability testing, user testing, focus groups, and surveys.
Iteration: This step involves refining and improving the prototypes based on the user feedback, and repeating the prototyping and user feedback steps until the optimal solution is achieved. Iteration methods include agile development, design sprints, and A/B testing.
Implementation: This step involves deploying and launching the final solution to the users, and monitoring and evaluating its performance and impact. Implementation methods include release management, change management, and analytics.
References: Relationship Design - Trailhead, Human-Centered Design: Definition and Stages - Interaction Design Foundation, Human-Centered Design Process - Salesforce UX The order in which CK's UX Designer should undertake the steps of the human-centered design process to achieve maximum impact is Observation > Ideation > Prototyping > User Feedback > Iteration > Implementation. This allows the designer to take into account the user's preferences and needs from the very beginning, as well as provide the user with feedback throughout the entire process. The order of steps for a human-centered design process is as follows:
Observation: Observing user behaviour and interactions to gain insights into their needs and preferences.
Ideation: Coming up with ideas for potential solutions based on the insights from the observation phase.
Prototyping: Creating a prototype of the potential solution to test out with users.
User Feedback: Gathering feedback from users on the prototype and making changes based on their feedback.
Iteration: Iterating on the prototype based on the feedback from users.
Implementation: Implementing the final solution.
For more information on the human-centered design process, please see the following Salesforce documentation: https://trailhead.salesforce.com/en/content/learn/modules/ux_design_process
質問 # 132
The Service team at Cloud Kicks has complained about having too many list views available, making it hard to find the relevant ones.
In which way could their experience be most effectively improved?
- A. Update Sharing Rules so users only see records they need to see.
- B. Allow users to manage public list views
- C. Remove low list view from public view.
正解：C
解説：
When the Service team at Cloud Kicks faces difficulty due to an overload of list views, the most effective way to improve their experience is by decluttering the list views to make relevant ones easier to find. This can be achieved by:
* Streamlining the List Views:Removing less frequently used or irrelevant list views from the public view helps in reducing clutter and focusing on the most pertinent information. This streamlining process makes navigation more intuitive and efficient for the service team members.
Options B (Updating Sharing Rules) and C (Allowing users to manage public list views) might help in managing access to records and customization, but they do not directly address the issue of having too many list views, which is the primary concern impacting the team's ability to find relevant information quickly.
References:Salesforce's documentation on managing list views provides strategies for organizing and customizing list views to improve usability and efficiency. This includes guidelines on creating, editing, and managing visibility of list views to ensure that users have access to the most relevant and useful information.
質問 # 133
Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.
Which types of process map should they produce?
- A. High-Level Process Map
- B. SIPOC Map
- C. Cross-Functional Flowchart
- D. Value Stream Map
正解：C
質問 # 134
Cloud Kicks has identified a Trusted Advisor persona as their primary focus for the next iteration.
Which key business process defining their work should be analyzed to make sure the delivered experience fits their needs?
- A. Customizing and administering Salesforce
- B. Maintaining relationships with existing customers
- C. Managing sales pipeline and forecasting
正解：B
解説：
According to the Salesforce Trailhead, the Trusted Advisor persona spends 3+ hours a day maintaining relationships with existing customers. They upsell products, grow deals, and manage renewals. This persona also spends time prospecting for new opportunities in existing accounts and gathering requirements from prospects1 Therefore, the key business process that defines their work and should be analyzed to make sure the delivered experience fits their needs is maintaining relationships with existing customers. This process involves understanding the customer's needs, goals, expectations, and satisfaction, as well as providing them with relevant solutions, support, and value. The UX Designer should focus on creating a user interface that enables the Trusted Advisor to easily access and update customer information, communicate and collaborate with customers, and track and measure customer loyalty and retention23
* Managing sales pipeline and forecasting: This is not the key business process that defines the work of the Trusted Advisor persona, but rather the Data Expert persona. The Data Expert persona spends 3+ hours a day on reporting and sales forecasting. They also spend 1-3 hours managing the sales pipeline and tools for the sales team1
* Customizing and administering Salesforce: This is not the key business process that defines the work of the Trusted Advisor persona, but rather the Sales Leader persona. The Sales Leader persona spends most of their day managing, coaching, and training sales reps. They also spendtime managing tools and processes for sales reps, which includes customizing and administering Salesforce1 References:
* Learn About Sales Cloud Personas Unit | Salesforce Trailhead
* How to Increase Your Sales with Personas for Salesforce Users | RTS Labs
* How to Use Journey Mapping to Improve Employee Engagement
質問 # 135
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Salesforce User-Experience-Designer認定試験は、Salesforceプラットフォームでのユーザーエクスペリエンスの設計と開発に慣れている専門家向けに設計されています。この試験は、ユーザーインターフェイス、ユーザーワークフロー、ユーザーの採用と満足度を促進するユーザーインタラクションを設計する候補者の能力の検証です。
Salesforce User-Experience-Designer認定試験は、Salesforceアプリケーション向けのユーザーインターフェイスを設計する際の専門知識を実証したい個人にとって貴重な認定です。技術的な知識、設計スキル、およびユーザーの行動の理解の組み合わせが必要です。この認定を取得することにより、潜在的な雇用主やクライアントにスキルを紹介することができ、Salesforceのユーザーエクスペリエンスデザインの資格のある専門家として認識されます。
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