2024年最新の実際に出ると確認された 無料Salesforce User-Experience-Designer試験問題
User-Experience-Designerリアル試験問題解答は無料
Salesforce User-Experience-Designer認定試験は、設計コミュニティで非常に尊敬されている認定です。それは世界的に認識されており、Salesforceプラットフォームでユーザーエクスペリエンスを設計する際の候補者の専門知識と経験の証です。この認定は、デザイナーが自分のスキルを紹介し、雇用市場で自分自身を区別する絶好の機会です。
Salesforce User-Experience-Designer認定試験は、ユーザーインターフェースとエクスペリエンスの設計にキャリアを積みたい専門家に最適な選択肢です。この試験は、候補者のユーザーインターフェースとエクスペリエンスの設計に関する知識とスキル、およびSalesforceプラットフォームを顧客のニーズに合わせて実装およびカスタマイズする能力をテストするよう設計されています。この試験は、ユーザーリサーチ、デザイン原則、ユーザーテスト、アクセシビリティなど、幅広いトピックをカバーしています。
Salesforce Certified User Experience Designerになるためには、Salesforce User-Experience-Designer認定試験に合格する必要があります。試験は60問からなる多肢選択問題で、候補者は2時間以内に完了する必要があります。試験は、候補者のSalesforceの知識と効果的なユーザーエクスペリエンスを設計する能力をテストすることを意図しています。テストはSalesforceによって実施され、オンラインまたはテストセンターで受験することができます。
質問 # 30
Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using.
Which best practice should be used to provide this experience?
- A. Launch two different interfaces from the same page.
- B. Create a responsive user interface.
- C. Develop a separate native mobile app for Android and iOS.
正解：B
解説：
Explanation
A responsive user interface is a type of user interface that adapts to different screen sizes, resolutions, orientations, and devices, such as desktops, laptops, tablets, and smartphones. It uses flexible layouts, grids, images, and media queries to optimize the user experience and ensure usability, accessibility, and performance across different devices. A responsive user interface can help Cloud Kicks create a site for its customers to manage events regardless of the device they are using, as it can provide a consistent and seamless experience that meets the user needs and expectations. A responsive user interface can also reduce the development and maintenance costs and efforts, as it can use the same code base and content for different devices, rather than creating separate versions for each device. References:
: User Experience Designer Certification Prep: Module 5: Design User Interfaces
: User Experience Designer Certification Prep: Module 7: Implement User Interfaces
: What is Responsive Web Design?
To create a site for its customers to manage events regardless of the device they are using, Cloud Kicks should use the best practice of creating a responsive user interface. A responsive user interface is one that adapts to the screen size and orientation of the device, providing an optimal viewing and interaction experience for the user. A responsive user interface can use the same code base and content for different devices, reducing the development and maintenance costs and ensuring consistency and accessibility. A responsive user interface can also leverage the features and capabilities of the device, such as touch, gestures, camera, etc., to enhance the user experience.
References:
Responsive User Interface
質問 # 31
Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level.
Which platform tools should be used to achieve this requirement?
- A. Lightning Components, SLDS Icons, and Compact Layouts
- B. A Formula Field, Static Resource, and Object Page Layout
- C. Image Field, Dynamic Form, and Lightning Record Page
正解：B
解説：
Explanation
A formula field is a custom field that calculates a value based on a formula expression. A formula field can display text, numbers, dates, or images. A formula field can use the IMAGE function to display an image from a URL. A formula field can be added to an object page layout to show the image on the record detail page1.
A static resource is a file or a collection of files that can be uploaded to Salesforce and referenced in a formula field, a Visualforce page, a Lightning component, or a web tab. A static resource can store images, style sheets, JavaScript, or other files. A static resource can be used to store the custom image that Cloud Kicks wants to display on the record detail page2.
An object page layout is a configuration of fields, buttons, related lists, and other components on a record detail page. An object page layout can be customized to show different information for different users, based on their profiles or record types. An object page layout can be used to add the formula field that displays the custom image to the record detail page3.
These platform tools can be used to achieve the requirement of adding a custom image to a record detail page, making it easier for Cloud Kicks to visually identify its current membership level. For example, the formula field can use the IMAGE function to display the custom image from the static resource, based on the value of another field that indicates the membership level. The object page layout can then include the formula field on the record detail page for the relevant users.
Image field is a custom field that allows users to upload and display images on a record. Image field can be used to show images on a record detail page, but it is not suitable for Cloud Kicks' requirement, because it does not allow the image to be determined by a formula expression. Image field requires the user to manually upload the image for each record, which is not efficient or consistent4.
Dynamic form is a feature that allows admins to add, group, and reorder fields and sections on a Lightning record page using the Lightning App Builder. Dynamic form can be used to create flexible and dynamic page layouts that can adapt to different contexts and scenarios. Dynamic form also supports visibility rules, which can be used to show or hide fields or sections based on filters or conditions. However, dynamic form is not a platform tool that can be used to display a custom image on a record detail page, as it does not affect the content or functionality of the fields. Dynamic form can only be used to configure the layout of the fields, not the values or images of the fields5.
Lightning components are reusable units of user interface that can be used to build Lightning pages and applications. Lightning components can be built using HTML, CSS, JavaScript, and Apex. Lightning components can display data, images, icons, charts, buttons, or other elements on a Lightning page. SLDS icons are icons from the Salesforce Lightning Design System that can be used in Lightning components to represent actions, objects, or concepts. Compact layouts are page layouts that show a record's key fields at a glance in the highlights panel, the list view, the Related tab, and other places. Compact layouts can be used to customize which fields are displayed in these places6.
Lightning components, SLDS icons, and compact layouts are platform tools that can be used to display images on a Lightning page, but they are not the best option for Cloud Kicks' requirement, because they are more complex and require more development skills than a formula field, a static resource, and an object page layout.
Lightning components also require more maintenance and testing than formula fields. SLDS icons are predefined icons that may not match the custom image that Cloud Kicks wants to display. Compact layouts are not relevant for displaying images on a record detail page, as they only affect the highlights panel and other places6.
References: 1: Use Images in 'Formula' Fields - Salesforce 2: Static Resources | Salesforce Developer Guide 3: Page Layouts | Salesforce Help 4: Image Field | Salesforce Platform - YouTube 5: Dynamic Forms Tips and Considerations - Salesforce 6: Lightning Components Basics Unit | Salesforce Trailhead
質問 # 32
A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance.
Which activities should be considered while designing the Case Solver experience?
- A. Viewing the status of cases and analyzing campaign metrics
- B. training other agents and editing knowledge articles
- C. troubleshooting customer issues and logging activities
正解：C
解説：
When designing the experience for a 'Case Solver' user persona, especially in the context of Cloud Kicks' Service Cloud instance, the activities to consider should revolve around the primary responsibilities and tasks of this role. For a Case Solver, these would include:
* Troubleshooting customer issues:This involves identifying, analyzing, and solving problems reported by customers. The design should facilitate easy access to relevant information, tools for effective problem-solving, and a seamless workflow for diagnosing issues.
* Logging activities:Keeping a detailed record of interactions, solutions provided, and any follow-up actions is crucial. The user interface should support efficient logging and tracking of activities to ensure accountability and facilitate continuous improvement in customer service.
While training other agents and editing knowledge articles (option B) and viewing the status of cases and analyzing campaign metrics (option C) are important in certain contexts, they do not directly align with the core activities of a Case Solver persona focused on direct customer support and problem resolution.
References:Salesforce's own documentation, such as the Salesforce Service Cloud User Guide, provides insights into designing user experiences for specific roles within the platform. It offers best practices and recommendations for optimizing the interface and workflows for various user personas, including those involved in case management and customer support.
質問 # 33
Cloud kicks wants to hire a deal closer.
Which three activities would someone in this role do each day?
Choose 3 answers
- A. Update existing prospect and customer records.
- B. Customize and administer Salesforce.
- C. Review and work through their list of leads or opportunities.
- D. Create cases from issues.
- E. Log activities such as calls, emails, and notes.
正解：A、B、D
質問 # 34
A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements.
What should be the minimum touch screen target size for interactive elements on mobile devices?
- A. 24 pixels wide x 24 pixels tall
- B. 44 pixels wide x 44 pixels tall
- C. 64 pixels wide x 64 pixels tall
正解：B
解説：
Explanation
According to the Salesforce Lightning Design System, the minimum touch screen target size for interactive elements on mobile devices is 44 pixels wide x 44 pixels tall. This size ensures that users can easily tap the elements without accidentally hitting the wrong ones or missing them entirely. The touch target size also takes into account the average finger size and the device resolution. Smaller touch targets may cause frustration and errors for users, especially those with low vision, motor impairments, or large fingers. References: : Salesforce Lightning Design System - Sizing : Salesforce Lightning Design System - Accessibility
質問 # 35
A UX Designer wants to conduct customer interviews as part of discovery research.
Which best practice should be followed while conducting these interviews?
- A. Analyze findings in the moment.
- B. Ignore vague or general answers.
- C. Engage in a friendly and informal way.
正解：C
解説：
Customer interviews are a qualitative research method that allows the UX Designer to understand the needs, goals, pain points, and behaviors of the target users. To conduct effective customer interviews, the UX Designer should follow some best practices, such as:
* Engage in a friendly and informal way: The UX Designer should try to establish rapport and trust with the interviewee, and make them feel comfortable and relaxed. This can help elicit honest and candid responses, and encourage the interviewee to share more details and stories. The UX Designer should use a conversational tone, smile, and show interest and empathy12
* Ask open-ended questions: The UX Designer should avoid asking yes/no questions, or questions that lead or suggest a specific answer. Instead, the UX Designer should ask open-ended questions that allow the interviewee to express their thoughts and feelings in their own words. The UX Designer should also
* probe deeper by asking follow-up questions, such as "why?", "how?", or "can you tell me more about that?" 12
* Listen actively and attentively: The UX Designer should focus on listening to the interviewee, and avoid interrupting, judging, or correcting them. The UX Designer should also use verbal and non-verbal cues, such as nodding, eye contact, and paraphrasing, to show that they are paying attention and understanding the interviewee. The UX Designer should also take notes or record the interview, with the interviewee's permission, for later analysis12
* Ignore vague or general answers: This is not a best practice, because vague or general answers can indicate that the interviewee is not comfortable, engaged, or clear about the question. The UX Designer should try to clarify the question, or ask more specific or concrete questions, to elicit more meaningful and relevant responses12
* Analyze findings in the moment: This is not a best practice, because analyzing findings in the moment can distract the UX Designer from listening to the interviewee, and bias their interpretation of the data. The UX Designer should wait until the interview is over, and review thenotes or recordings, before analyzing the findings and identifying patterns, insights, and opportunities12 References:
* Customer Interviews: The Ultimate Guide - User Interviews
* How to Conduct User Interviews - Interaction Design Foundation
質問 # 36
Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?
- A. AppExchange Apps
- B. Process Builder
- C. Dynamic Forms
- D. In-App Prompts
正解：C
解説：
Dynamic Forms is a feature that allows users to customize the layout of a record detail page by placing fields and sections anywhere on the page, and applying visibility rules to show or hide them based on certain criteria.
Dynamic Forms can help service agents to create user-centric, intuitive, and dynamic layouts that display only the relevant fields and sections for the reservation process. Dynamic Forms can also improve page load times and reduce the need for multiple page layouts and record types. Dynamic Forms is currently available for custom objects and some standard objects in Lightning Experience12. References:
* Dynamic Forms
* Get Started with Dynamic Forms
質問 # 37
A UX Designer has created two different user interface designs for a new marketing landing expected to haveseveral visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.
Which testing method should be used?
- A. Diary Studies
- B. User Acceptance testing
- C. A/B testing
- D. Card Sorting
正解：C
解説：
A/B testing is a testing method that compares two versions of a user interface design to measure which one performs better in terms of a specific goal, such as form completions. A/B testing can help the UX Designer to evaluate the effectiveness of different design elements, such as layout, color, typography, copy, etc. A/B testing can also help the UX Designer to optimize the conversion rate of the landing page and increase the number of leads generated. References: [A/B Testing], [Optimize Your Landing Pages with A/B Testing]
質問 # 38
Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management.
Which Salesforce solution should be used?
- A. Experience Cloud
- B. Commerce Cloud
- C. Sales Cloud
正解：A
解説：
Explanation
Experience Cloud is the Salesforce solution that enables businesses to create engaging and personalized digital experiences for their customers, partners, and employees. Experience Cloud can easily integrate customer relationship management (CRM) data from Sales Cloud, Service Cloud, and other Salesforce products to provide a seamless and consistent experience across different touchpoints. Experience Cloud can also leverage the power of Commerce Cloud to create B2B sales portals that allow buyers to browse, order, and pay for products online. Experience Cloud offers various templates, components, and tools to design and build customized and branded B2B sales portals that meet the needs and expectations of the target audience. References: Experience Cloud Overview, Learn About B2B Commerce, Salesforce B2B Commerce Basics
質問 # 39
A UX Designer needs to restyle a <lightning-modal /> Lightning Web Component (LWC) to meet brand guidelines.
Which key consideration about that LWC should the UX designer be aware of?
- A. Only the body, footer, and header helper components can be styled using styling hooks.
- B. The model cannot be styled using styling hooks
- C. Only the main Lightning Modal component can be styled using styling hooks.
正解：C
解説：
When restyling a<lightning-modal />Lightning Web Component (LWC) to meet brand guidelines, it's important to know that styling customization options may be limited. Specifically, only the main Lightning Modal component can be styled using styling hooks. This limitation means that while you can apply brand-specific styles to the overall modal component using styling hooks, the finer control over the modal's internal sections (like the body, footer, and header) might not be directly accessible through these hooks. This constraint necessitates a strategic approach to styling, focusing on the aspects of the modal that can be customized to align with brand guidelines while understanding the inherent limitations.
References:For more information on styling Lightning Web Components and the use of styling hooks, the Salesforce Developer Documentation on Lightning Web Components and the Salesforce Lightning Design System (SLDS) offers detailed guidance and best practices.
質問 # 40
During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:
- A. Update the homepage with access to commonly used reports
- B. Add the daily task component to the homepage
- C. Create the mind board to communicate the visual style of the UI
- D. Make the global search bar bigger on every page
正解：A
解説：
Explanation
Updating the homepage with access to commonly used reports is the best way to make sure the user can quickly access the reports they need. This could include making the global search bar bigger on every page, adding the daily task component to the homepage, or creating a mind board to communicate the visual style of the UI. Additionally, Salesforce has some great resources on designing for search, such as their Search Design Guide [1] and their Search Best Practices [2].
[1] https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce-search-design-guide.pdf [2]
質問 # 41
A UX Designer has been asked to improve Salesforce adoption among salesrepresentatives at Cloud Kicks.
After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?
- A. Tell the customer they need to improve operations before any work can be done.
- B. Log the findings and move forward with presenting possible solutions.
- C. Recommend Field Level Validation to ensure users are entering the correct data.
- D. Conduct a workshop with stakeholders to align on the current state and build consensus.
正解：D
解説：
A UX designer's role is not only to design solutions, but also to facilitate collaboration and communication among stakeholders and users. A clear, consistent sales process is essential for Salesforce adoption, as it defines the steps and actions that sales representatives need to take to close deals. Without a common understanding of the sales process, the UX designer cannot design a Salesforce solution that meets the needs and expectations of the users and the business. Therefore, the designer should conduct a workshop with stakeholders to align on the current state and build consensus on the desired future state. A workshop is an interactive session where the designer can use various techniques, such as journey mapping, persona creation, user stories, and prioritization, to elicit the pain points, goals, and requirements of the stakeholders and users. A workshop can also help the designer to establish trust and rapport with the participants, and to gain their buy-in andfeedback for the proposed solution12. References: Salesforce Adoption Strategies | Salesforce Trailhead, 6 Guiding Principles to Maximize Your Salesforce Adoption | Salesforce Admins
質問 # 42
A UX Designer is in the process of designing a new page layout for a custom object in Salesforce.
How should the designer ensure thebest end-user experience?
- A. Make field labels and API names identical.
- B. Mark all fields as required.
- C. Group similar fields using sections.
- D. Include all potentially useful fields.
正解：C
解説：
The best way to ensure the end-user experience when designing a new page layout for a custom object in Salesforce is to group similar fields using sections. Sections are UI components that allow you to organize fields into logical groups and provide headings and descriptions for each group. Sections help to improve the readability, scannability, and usability of the page layout by reducing the visual clutter and providing a clear structure and hierarchy for the information. Sections also help to align the page layout with the user's mental model and expectations, as well as the business processes and workflows. [UX Designer Certification Prep:
User Interface Design Principles], [UX Designer Certification Prep: Salesforce Design System] Including all potentially useful fields is not a good way to ensure the end-user experience when designing a new page layout for a custom object in Salesforce, because it can create a crowded and overwhelming interface that is hard to navigate and understand. It can also increase the cognitive load and the scrolling effort for the user, as well as the maintenance cost for the designer. It is better to include only the essential and relevant fields that the user needs to perform their tasks and goals, and use other methods such as related lists, tabs, or modals to display additional information. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Salesforce Design System] Making field labels and API names identical is not a good way to ensure the end-user experience when designing a new page layout for a custom object in Salesforce, because it can create confusion and inconsistency for the user and the developer. Field labels are the text thatappear on the user interface to identify the fields, while API names are the unique identifiers that are used by the system and the code to reference the fields. Field labels and API names should be different, because they have different purposes and audiences. Field labels should be clear, concise, and descriptive, using natural language and proper capitalization, punctuation, and spacing. API names should be concise, unique, and consistent, using underscores and camel case to separate words. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Salesforce Design System] Marking all fields as required is not a good way to ensure the end-user experience when designing a new page layout for a custom object in Salesforce, because it can create frustration and annoyance for the user, as well as increase the error rate and the abandonment rate. Required fields are fields that the user must fill in before they can save or submit the record. Required fields should be used sparingly and only for the fields that are absolutely necessary for the system or the business logic. Marking all fields as required can make the user feel pressured and constrained, and force them to enter irrelevant or inaccurate data. It can also make the user miss the truly important fields, or give up on completing the record altogether. [UX Designer Certification Prep:
User Interface Design Principles], [UX Designer Certification Prep: Salesforce Design System] References:
[UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep:
Salesforce Design System]
質問 # 43
A UX Designer is creating an experience to help organize content into collapsible sections.
Which Lightning component should be used?
- A. Lightning Toggle
- B. Accordion
- C. Einstein Next Best Action
- D. Highlights Panel
正解：B
解説：
The Lightning component that should be used to organize content into collapsible sections is the Accordion component. The Accordion component displays vertically stacked sections of content that can be expanded and collapsed by clicking on the section headers. Users can control how much content is visible at once, and don't need to scroll as much to see the content of a page. The Accordion component can also be configured to allow multiple sections tobe open at the same time. The Accordion component implements the accordion blueprint in the Salesforce Lightning Design System (SLDS). References:
* : lightning-accordion - documentation - Salesforce Lightning Component Library
* : Collapsible Related List in Lightning Experience
* : How To Create Expand/Collapse Sections In SFDC Lightning Component
The Lightning Accordion component isdesigned to help create an organized, collapsible display of content. It is composed of a header and a body, which can be used to display different sections of content in an organized way. The body of the Accordion is hidden until the header is clicked, allowing the user to quickly and easily access the content they need. Salesforce provides a detailed guide to using the Accordion component, including examples and code snippets, which can be found here: https://developer.salesforce.com/docs/component-library/documentation/lwc/lwc.use_accordion.
質問 # 44
Cloud Kicks wants to implement its company colors in all UIcomponents, like buttons and icons, using a custom themes.
How does the Salesforce Lightning Design System (SLDS) ensure the UI components align with the theme?
- A. Design tokens prefixed with "brand"
- B. JS libraries loaded from a static resource
- C. Builder panels
- D. CSS Hexcolors
正解：A
解説：
The Salesforce Lightning Design System (SLDS) is a set of design guidelines and resources for creating consistent and beautiful user experiences on the Salesforce platform. It provides UI components, icons, fonts, colors, and more that follow the best practices and accessibility standards of Salesforce. One of the features of SLDS is the ability to create custom themes that reflect the brand identity and personality of a company or an app. Custom themes can be implemented using design tokens, which are variables that store the values of the UI elements, such as colors, sizes, spacing, fonts, etc. Design tokens can be overridden or customized to change the appearance of the UI components without modifying the CSS or HTML code. To implement the company colors in all UI components, such as buttons and icons, using a custom theme, the UX designer should use the design tokens prefixed with "brand", such as $brand-primary, $brand-secondary, $brand-accessible, etc. These design tokens control the color scheme of the UI components and can be assigned the values of the company colors. For example, to change the color of the primary button to the company's blue color, the UX designer can use the following design token:
$brand-primary: #0070d2;
References:
* : User Experience Designer Certification Prep: Module 7: Implement User Interfaces
* : Salesforce Lightning Design System: Customization
* : Salesforce Lightning Design System: Design Tokens
質問 # 45
Which document should be the source of truth for consistency when implementing a company's brand on Salesforce?
- A. Design Principles
- B. Style Guide
- C. Pattern Library
- D. Salesforce Lightning Design System
正解：D
解説：
Explanation
The Salesforce Lightning Design System (SLDS) is a comprehensive library of design patterns, components, and guidelines that enable developers and designers to create consistent user interfaces on the Salesforce platform. It includes a comprehensive library of user interface components, guidelines for design consistency and accessibility, and detailed usage instructions. Using the Salesforce Lightning Design System ensures that all design elements and interactions on Salesforce use the same set of standards and patterns, resulting in a consistent and unified user experience. For more information, see the Salesforce Lightning Design System page (https://www.lightningdesignsystem.com/).
質問 # 46
A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies.
Which methodology could the designer be asked to use to roughly estimate the work required for each item?
- A. Prioritization Matrix
- B. Sprint Backlogging
- C. T-shirt Sizing
正解：C
解説：
The conceptual approach of desirable, feasible, and viable describes how to evaluate design solutions based on three criteria:
* Desirable: The solution meets the needs and wants of the users and stakeholders.
* Feasible: The solution can be implemented with the available resources and technology.
* Viable: The solution can generate value and sustain itself in the market and environment. By incorporating human-centered design, CK is aiming to create design solutions that are desirable for its Sales team and customers, feasible with the Salesforce platform and tools, and viable for its business goals and strategy. References:
* [1]: UX Designer Certification Prep: Design Thinking, Unit 3: Ideate
* [2]: UX Designer Certification Prep: Design Thinking, Unit 4: Prototype and Test T-shirt sizing is a methodology that can be used to roughly estimate the work required for each item in a sprint backlog. It involves assigning a size category (such as XS, S, M, L, XL) to each item based on its complexity, effort, and uncertainty. T-shirt sizing is a relative estimation technique that allows the team to compare items and prioritize them accordingly. It is also a quick and easy way to get a high-level overview of the scope of work without getting into too much detail. References:
* [UX Designer Certification Prep: Agile UX]
* [Agile Estimation Techniques: A True Estimation in an Agile Project]
質問 # 47
The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation.
Which design should the design use?
- A. Refactored
- B. Responsive
- C. Reactive
- D. Proactive
正解：B
解説：
Explanation
The design that the UX Designer at Cloud Kicks should use to make the website size and content adapt to the screen size, platform and orientation is responsive. Responsive web design is a web design approach that uses HTML and CSS to automatically resize, hide, shrink, or enlarge, a website, to make it look good on all devices (desktops, tablets, and phones) 1. Responsive web design is not a program or a JavaScript, but a set of best practices that include using media queries, flexible grids, fluid images, and breakpoints to create a layout that can respond to any device being used to view the content 2. Responsive web design is one of the learning objectives for the Salesforce User Experience Designer certification 3. References: [Responsive Web Design Introduction], [Responsive design - Learn web development], [Salesforce Certified User Experience Designer Exam Guide] https://www.w3schools.com/html/html_responsive.asp
https://www.w3schools.com/Css/css_rwd_intro.asp
質問 # 48
What are Salesforce core design principles when making design decisions?
- A. Clarity, Efficiency, Consistency, Beauty
- B. Clarity, Efficiency, Balance, Proportion
- C. Emphasis, Efficiency, Repetition, Proportion
- D. Emphasis, Alignment. Consistency, Beauty
正解：A
解説：
The Salesforce Lightning Design System (SLDS) reflects the patterns and components that underpin the Salesforce product. These patterns and components provide a unified language and consistent look and feel when designing apps and products within the Salesforce ecosystem. The Lightning Experience UI, which SLDS represents, was crafted using four core design principles. We encourage you to keep them in mind as you develop your applications. They are1:
* Clarity - Eliminate ambiguity. Enable people to see, understand, and act with confidence.
* Efficiency - Streamline and optimize workflows. Intelligently anticipate needs to help people work better, smarter, and faster.
* Consistency - Create familiarity and strengthen intuition by applying the same solution to the same problem.
* Beauty - Demonstrate respect for people's time and attention through thoughtful and elegant craftsmanship. References: Introduction to the Salesforce Lightning Design System
質問 # 49
Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team.
What is one requirement that could lead to recommending the Console?
- A. Work that is mostly in the field
- B. Need for viewing multiple list views at the same time
- C. Ability to toggle between multiple records
正解：C
解説：
The Console is a tab-based workspace that allows users to access multiple records and related information on a single screen. This can help users who need to switch between different records quickly and easily, without losing context or wasting time. For example, a salesperson who needs to compare different opportunities, check account details, or update contact information can benefit from using the Console. The Standard Salesforce Navigation, on the other hand, only allows users to open one record at a time, which can be limiting for some use cases. References: : Salesforce Console : Explore the Service Console
質問 # 50
A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interface across Cloud Kicks' various platforms.
On which three platforms could the designer use SLDS resources?
Choose 3 answers
- A. Heroku
- B. Visualforce
- C. Android
- D. Azure
- E. MuleSoft
正解：A、B、D
解説：
Explanation
The Salesforce Lightning Design System (SLDS) is a collection of design resources that help create consistent and beautiful user interfaces across various platforms. The SLDS includes base components, tokens, design patterns, icons, fonts, and more, that follow the design principles and best practices of Lightning Experience.
The SLDS can be used on the following three platforms:
Visualforce: Visualforce is a framework that allows developers to create custom user interfaces for web and mobile applications on the Salesforce platform. Visualforce pages can leverage the SLDS styles to match the look and feel of Lightning Experience, without writing any CSS code. By adding the attribute lightningStylesheets="true" to the <apex:page> tag, Visualforce pages can automatically transform the standard Visualforce components into their SLDS equivalents12.
Heroku: Heroku is a cloud platform that supports various languages and frameworks, such as Node.js, Java, or PHP. Heroku applications can leverage the SLDS resources, such as the base components, the tokens, and the design patterns, to create web applications that have a consistent Lightning Experience look and feel. Heroku applications can also use the Lightning Out feature to embed Lightning components into their pages, and use the Lightning Web Components framework to create reusable UI elements34.
Azure: Azure is a cloud platform that offers various services and tools for building, deploying, and managing applications. Azure applications can leverage the SLDS resources, such as the base components, the tokens, and the design patterns, to create web applications that have a consistent Lightning Experience look and feel. Azure applications can also use the Lightning Out feature to embed Lightning components into their pages, and use the Lightning Web Components framework to create reusable UI elements56.
References:
[Lightning Stylesheets for Visualforce | Salesforce Trailhead]1
[Lightning Stylesheets for Visualforce | Salesforce Developers]2
[Build Apps with Lightning Design System | Salesforce Trailhead]3
[Lightning Web Components | Salesforce Developers]4
[Salesforce Lightning Design System for Azure Web Apps | Microsoft Azure]5
[Lightning Web Components and Azure | Salesforce Developers]6
質問 # 51
Cloud Kicks (CK) wants to display contact information, including avatar, name, and title, for people who are related to a customer on a Record page. However, title space is available.
Which standard component's design should be used given CK's constraints?
- A. Interactive Cards
- B. Tiles
- C. Tree Grid
- D. Table
正解：B
解説：
Tiles are standard components that display records or objects as a collection of boxes that contain a photo and additional information1. Tiles are suitable for Cloud Kicks (CK) to display contact information, including avatar, name, and title, for people who are related to a customer on a Record page, as they provide a compact and visual way to show the relevant data. Tiles also allow users to interact with the records by clicking or tapping on them1. Tiles can be customized to fit the availablespace and layout of the Record page2. References: Components - Salesforce Lightning Component Library, Tiles - Lightning Design System Interactive cards are compact components that can displayinformation such as avatars, names, and titles in an organized way. Additionally, Interactive Cards are designed to be responsive and can be used to display information on smaller screens, such as mobile devices, without taking up too much space. This makes them ideal for CK's use case, as they can display all of the required information within the limited title space. For more information, see the Salesforce Lightning Design System documentation (https://lightningdesignsystem.com/components/cards/#interactive-cards).
質問 # 52
Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible.
Which principle would represent their company strategy?
- A. Reframing products in terms of outputs over outcomes
- B. Prioritizing engagement over number of impressions
- C. Highlighting product benefits over uncovering customer needs
正解：B
解説：
The principle that would represent Cloud Kicks' company strategy is prioritizing engagement over number of impressions. This principle is based on the intention mindset of Relationship Design, which means engaging with clear purpose and focusing on the quality of interactions rather than the quantity1. Reframing products in terms of outputs over outcomes (A) is not a Relationship Design principle, as it does not consider the value or impact of the products for the customers. Highlighting product benefits over uncovering customer needs is also not aRelationship Design principle, as it does not show empathy or understanding of the customers' problems or goals. References:
* Embrace the Relationship Design Mindsets Unit | Salesforce Trailhead
質問 # 53
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