検証済みExperience-Cloud-Consultant問題集PDF資料 [2023]
最新のExperience-Cloud-Consultant実際の無料試験問題更新された187問あります
Salesforce Certified Experience Cloud Consultant Examに備えるには、候補者がExperience Cloud Solutionsの構成と管理の経験を持つ必要があります。また、Salesforceプラットフォームの機能と機能を完全に理解する必要があります。候補者は、Trailhead、公式Salesforce Learning Platform、Salesforce Certified Experience Cloud Consultant Study GuideなどのSalesforceのトレーニングリソースを活用することもできます。
質問 # 109
Which step denotes the completion of an Experience Cloud site setup?
- A. Assigning roes to users
- B. Assigning profiles to users
- C. Activating the site
- D. Setting up SSO
正解：C
解説：
The step that denotes the completion of an Experience Cloud site setup is activating the site. Activating the site is the final step that makes your Experience Cloud site live and accessible to your users and visitors. Before activating the site, you need to complete other steps such as creating pages, adding components, configuring settings, assigning permissions, and testing functionality. After activating the site, you can still make changes and updates as needed.
質問 # 110
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
- A. Insurance agent permission set license
- B. Financial Services Lightning template
- C. Insurance Agent Portal Lightning template
- D. Financial Services Community permission set license
正解：C、D
質問 # 111
What is required when creating portal users through Just-Time (JIT) provisioning?
- A. Organization_id
- B. User.Role
- C. FederationIdentifier
- D. FirstName
正解：C
解説：
The requirement when creating portal users through Just-In-Time (JIT) provisioning is A. JIT provisioning is a feature that allows you to create portal users on demand when they log in using an external identity provider, such as Facebook or Google. To use JIT provisioning, you need to have a FederationIdentifier field on the user object, which is a unique identifier that links the portal user with the external identity provider. The FederationIdentifier field must match the value of the NameID element in the SAML assertion sent by the identity provider.
質問 # 112
A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type.
What limitations should the consultant consider related to sharing and visibility for this license type?
- A. Any site users that require access to specific records have the proper Sharing Rule.
- B. All site users that require access to all records across all objects have the proper Sharing Set.
- C. All site users have the appropriate role assigned.
- D. All site users that require access to certain records for certain objects have the proper Sharing set.
正解：B
質問 # 113
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers
- A. Case deflection
- B. Average Handle Time compared to Bot Session Time
- C. Number of lead records created
- D. Case Type by Issue
- E. CSAT (Customer Satisfaction score)
正解：A、B、E
解説：
Three KPIs that could be used to measure the chatbot's impact on customer service are B, C, and D. CSAT is a metric that measures how satisfied customers are with their chatbot experience on a scale of 1 to 5 stars. Case deflection is a metric that measures how many cases are avoided or resolved by the chatbot without escalating to an agent. Average Handle Time is a metric that measures how long it takes an agent to handle a case from start to finish. Bot Session Time is a metric that measures how long it takes a chatbot to handle a conversation from start to finish. By comparing these metrics, you can evaluate the chatbot's performance and efficiency in providing customer service.
質問 # 114
Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer users. However, none of the users received their login credentials in an email.
What caused this issue?
- A. The sender's email address was changed and not verified.
- B. The roles were not enabled for the users.
- C. The welcome emails were not enabled for the site.
- D. The sender's email address was changed while it was pending verification.
正解：A
解説：
One possible cause of this issue is that the sender's email address was changed and not verified. The sender's email address is the email address that appears as the sender of the welcome emails to the customer users. If the sender's email address is changed, it needs to be verified by clicking on a link in a verification email. If the verification is not completed, the welcome emails will not be sent.
質問 # 115
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
- A. The Community manager for Europe does not have System Administrator privileges.
- B. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
- C. The preconfigured Insights reports need to be modified to meet GDPR requirements.
- D. The Experience Cloud site for Europe has more than a million users.
正解：A、C
質問 # 116
Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience.
How should an administrator accomplish this?
- A. Use a Flexible page layout.
- B. Use an HTML component
- C. Create CMS items.
- D. Build a custom Lightning component.
正解：A
質問 # 117
Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.
Which feature should UMS use to accomplish this?
- A. Rich Content Editor
- B. Developer Console
- C. CMS Connect
- D. Compact Header Properties
正解：A
質問 # 118
Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.
Which feature should UMS use to accomplish this?
- A. Developer Console
- B. Rich Content Editor
- C. CMS Connect
- D. Compact Header Properties
正解：C
質問 # 119
Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only returning Knowledge articles.
How should UMS configure its search results to yield the desired results?
- A. In Salesforce Setup, under the Experience Site users' profile, adjust the system permissions to allow for multiple objects in search results.
- B. On the Search page, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
- C. On the Search page, select the appropriate objects in the property editor for the Search Results component.
- D. On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action" instead of "Search".
正解：D
質問 # 120
Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues.
When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?
- A. Visible to Public Knowledge Base
- B. Visible to Anyone
- C. Visible to Partner
- D. Visible to Customer
正解：D
質問 # 121
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
- A. Email the Contact a link to the Self-Registration page for the site.
- B. Enable the Contact in Salesforce as a Customer user.
- C. Enable the Account as a Customer Account so all Contacts in that Account become Customer users.
- D. Use Data Loader to add the Contact in Salesforce as a Customer user.
正解：B
質問 # 122
Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to create their own leads in the portal UMS has decided to use Partner Central template.
Which three should UMS take at a minimum In order to meet the requirement?
- A. Enable Allow External Creation'' in Digital Experience settings
- B. Configure Lead creation Leadon low Distribution inside PRM Workspace.
- C. Create a Lead Process for Lead Distribution
- D. Create a Lead Queue for Lead Distribution.
正解：B、C、D
解説：
To meet the requirement of distributing leads to partners, UMS needs to take at least three steps:
Create a Lead Process for Lead Distribution. A lead process is a set of stages that a lead goes through from creation to conversion. UMS can create a lead process that defines how leads are distributed to partners based on criteria such as region, industry, or product.
Create a Lead Queue for Lead Distribution. A lead queue is a list of leads that are assigned to a group of users who share the workload. UMS can create a lead queue for its partners and assign leads to the queue based on the lead process.
Configure Lead creation Leadon low Distribution inside PRM Workspace. PRM Workspace is a feature that allows UMS to manage its partner relationships, such as recruiting, onboarding, training, and co-selling. UMS can configure lead creation and distribution settings inside PRM Workspace, such as enabling partners to create their own leads, setting up lead assignment rules, and defining lead notification preferences.
質問 # 123
A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in an experience?
- A. Ensure the standard profile have Allow using standard external profiles for self-registration, user creation, and login' set to True.
- B. Create a permission set with '' Allow standard external profiles' check assign to all external users.
- C. Customer Community Plus Login Experience license need to be used.
- D. Allow using standard external profiles for self-registration, user creation, and logging'' must be enabled.
正解：D
解説：
To use standard profiles in an experience, the step that is required is to enable the "Allow using standard external profiles for self-registration, user creation, and login" option in Setup. A profile is a collection of settings and permissions that determine what users can see and do in Experience Cloud. Standard profiles are predefined profiles that come with Salesforce and cannot be edited or deleted. To use standard profiles for external users in an experience, you need to enable the "Allow using standard external profiles for self-registration, user creation, and login" option in Setup, which gives you access to use standard profiles such as Customer Community User or Partner Community User.
質問 # 124
DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?
Choose 2 answers
- A. Create Page Layouts for Lead Distribution.
- B. Configure Lead Creation and Lead Distribution inside PRM Workspace.
- C. Create Assignment Rules for Lead Distribution.
- D. Enable "Allow External Lead Sharing" in Digital Experience settings.
正解：A、C
質問 # 125
Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers
- A. Lightning Bolts can be distributed and reused.
- B. Lightning Bolts can help organize, manage, and reuse digital content.
- C. Lightning Bolts can help reduce implementation time.
- D. Lightning Bolts can help minimize licensing and provisioning cost.
正解：A、C
解説：
Two ways that Lightning Bolt can help DF accomplish this are A and B. Lightning Bolt is a framework that allows you to create and distribute industry-specific solutions that include prebuilt themes, templates, pages, components, and business logic. By using Lightning Bolt, DF can create a solution for its flower business that includes all the features and functionality they need for their communities. They can then distribute and reuse this solution for their subsidiaries or other customers who want to set up similar communities. This can help reduce implementation time and ensure consistency and quality across different communities.
質問 # 126
DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share.
Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?
- A. Account Hierarchy
- B. Sharing Rule
- C. Sharing Set
- D. Apex sharing
正解：B
質問 # 127
The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They have created the partner as an Account, added the required Contacts, and ensured that the Welcome Email selection is checked. However, upon review, the site administrator has found that none of the partner users were able to register.
What should the site administrator do to ensure they are able to set up partner users correctly?
- A. Ensure that the Account has been enabled as a partner Account.
- B. Double-check that the partner profile has been added to the CK site.
- C. Ensure that the Contacts under the Account are enabled as partner users.
- D. Double-check that the provided email addresses are correct.
正解：C
質問 # 128
A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.
What could be the possible issue here?
- A. The manager has been given the Manage Customer Users permission.
- B. The manager has been given the Manage Profiles and Permission Sets permission.
- C. The manager has been given the Manage User permission.
- D. The manager has been given the Manage External Users permission.
正解：C
解説：
This permission allows the manager to create, edit, and delete all users in the org, including internal users. This permission overrides the sharing settings and role hierarchy that normally restrict access to user records. To limit the manager's access to only community users, the manager should be given the Manage External Users permission instead2
質問 # 129
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