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Salesforce Experience-Cloud-Consultant認定試験は、Salesforce Experience Cloudソリューションの実装と設定に特化した専門家を対象としています。この試験に合格する候補者は、顧客体験を向上させ、ビジネス成長を促進し、顧客の維持を改善する顧客およびパートナー向けソリューションの設計と展開における専門知識を証明します。
Salesforce Certified Experience Cloud Consultant Certificationは、エクスペリエンスクラウドの専門知識を紹介しようとしている専門家にとって貴重な資産です。 Salesforce Experience Cloudを使用して、顧客向けのソリューションを設計、実装、および管理する能力の証です。この試験に合格することにより、専門家はSalesforce Experience Cloud Solutionsの構成と管理に習熟することを実証できます。これにより、企業は顧客のエンゲージメントと満足度を向上させることができます。
質問 # 104
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?
- A. External Apps license does NOT allow self-registration.
- B. External Apps license does NOT allow access to custom objects.
- C. External Apps license does NOT allow access to cases.
- D. External Apps license does NOT download documents out-of-the-box.
正解：B
解説：
This license type allows users to access standard objects, such as accounts, contacts, and cases, in a self-service site. However, it does not allow users to access custom objects, such as purchases. UC would need to use a different license type, such as Customer Community Plus, that supports custom objects.
質問 # 105
Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?
- A. Customer Service
- B. Help Center C
- C. Partner Central
- D. Customer Account Portal
正解：C
質問 # 106
Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access?
Choose 2 answers
- A. Assign Customer Community Plus license to partner users.
- B. Only person accounts can be created as partner users.
- C. Assign Partner Community license to partner users.
- D. Only business accounts can be created as partner users
正解：A、C
解説：
Two considerations for creating partner users and granting access are B and C. Partner users are external users who access your Experience Cloud site through a partner account. A partner account is an account that has the Is Partner checkbox enabled. To create partner users and grant access, you need to assign them a license type and a profile. Two license types that are suitable for partner users are Partner Community and Customer Community Plus. These license types allow partner users to access standard CRM objects, such as accounts, contacts, leads, opportunities, and cases, as well as custom objects and tabs. They also allow partner users to use roles and sharing rules to share records with other users.
質問 # 107
Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.
Which user license should be recommended for CK's employees to access Experience Cloud sites?
- A. Customer Community
- B. Salesforce Authenticated Site
- C. Salesforce Unlimited
- D. Platform Portal
正解：A
質問 # 108
What are two ways a question can be escalated to a case?
Choose 2 answers
- A. Manually by users commenting ''Escalate''
- B. Manually by a moderator selecting ''Escalate to Case'' in the Feed
- C. Automatically via Case Assignment Rules
- D. Automatically via process Builder by meeting specified criteria
正解：B、D
解説：
A question can be escalated to a case in two ways:
Manually by a moderator selecting ''Escalate to Case'' in the Feed. A moderator is a user who has permission to manage content on your site. A moderator can escalate a question to a case by clicking on the ''Escalate to Case'' action in the Feed menu of the question post.
Automatically via process Builder by meeting specified criteria. Process Builder is a tool that allows you to automate business processes based on criteria and actions. You can use Process Builder to create a process that escalates a question to a case when certain criteria are met, such as number of comments, number of likes, or time elapsed.
質問 # 109
Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned audience. The New York City account contain multiple departments; all of which belong to that account. One of the page virtualization of the Home page of CK's Experience Cloud site a assigned to the New York City audience. CK also has a Rich Content Editor component within this Home page that is assigned inly to the Legal Department audience.
Who will be able to see the Rich Content Editor component?
- A. Members that are part of both the New York City audience and the Legal Department audience
- B. New York City audience members with the Legal Department sharing set
- C. All New York City audience members.
- D. All Cloud Kicks Experience Cloud site members
正解：A
質問 # 110
Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place In Partial and Full sandboxes. OC has also set up the Salesforce content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about salesforce CDN?
- A. Salesforce CDN is supported in all sandbox environment
- B. Salesforce CDN is only supported in Full sandbox environments.
- C. Salesforce CDH is only supported in Developer sandbox environments
- D. Salesforce CDN is not supported in sandbox environments.
正解：D
解説：
CK should keep in mind that Salesforce CDN is not supported in sandbox environments. Salesforce CDN is a feature that allows CK to improve the performance of its site by caching static resources on servers that are closer to CK's site visitors. However, this feature is only available in production environments and not in sandbox environments, such as Partial and Full sandboxes. Therefore, CK should not use Salesforce CDN for its UAT process.
質問 # 111
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers
- A. The portal profile record has not been created.
- B. The portal role record has not been created.
- C. Contact records have not been created.
- D. User records are missing. Penal & Pep ore
正解：B、C
解説：
Two reasons for the import failure are A and D. To import Customer Portal users to the Experience Cloud, you need to have a portal role record and a contact record for each user. A portal role record is a record that defines the role of a portal user in the portal hierarchy. A contact record is a record that contains the personal information of a portal user, such as name, email, phone, etc. If these records are missing, the import will fail.
質問 # 112
Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers
- A. Lightning Bolts can help minimize licensing and provisioning cost.
- B. Lightning Bolts can help organize, manage, and reuse digital content.
- C. Lightning Bolts can be distributed and reused.
- D. Lightning Bolts can help reduce implementation time.
正解：C、D
解説：
Two ways that Lightning Bolt can help DF accomplish this are A and B. Lightning Bolt is a framework that allows you to create and distribute industry-specific solutions that include prebuilt themes, templates, pages, components, and business logic. By using Lightning Bolt, DF can create a solution for its flower business that includes all the features and functionality they need for their communities. They can then distribute and reuse this solution for their subsidiaries or other customers who want to set up similar communities. This can help reduce implementation time and ensure consistency and quality across different communities.
質問 # 113
Universal Containers (UC) is implementing a community for its retailers.
How can UC give retail store managers access to the records owned by their peers and subordinates?
- A. Put retail managers in a manager role.
- B. Give retail managers Super User access.
- C. Set OWD to public, and manage access via Apex Sharing.
- D. Email retail managers best practiceson how to manually share data.
正解：B
質問 # 114
DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam.
OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.
OR's Management teamhas decided to remove all the spammers' posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?
- A. Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.
- B. Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.
- C. Enable Experience Cloud Einstein features to remove all the spammers" posts and comments as a background action.
- D. Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.
正解：B
解説：
To remove all the spammers' posts and comments from the Experience Cloud site, DR should utilize the Insights reports by creating and using a custom action to remove them. Insights reports are reports that show the activity and engagement metrics on DR's site, such as page views, likes, comments, flags, and moderation actions. DR can use Insights reports to identify the spammers' posts and comments based on the flagging reasons or other criteria. DR can also create a custom action that allows DR to remove multiple posts or comments at once from the Insights reports.
質問 # 115
Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community.
What are the two key features of experienceBundle?
Choose 2 answers
- A. ExperienceBundle enables Creating experiencing across orgs.
- B. ExperienceBundle provides editable community metadata in a human-readable format.
- C. ExperinceBundle allows us to programmatically edit any community but using Experience Builder.
- D. ExperimentBundle provides editable community metadata in a human-readable format.
正解：C、D
質問 # 116
Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?
- A. Service Your Way
- B. Service Console
- C. Channel Menu
- D. Chat
正解：C
質問 # 117
Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers
- A. External Apps
- B. Customer Community Plus
- C. Channel Account
- D. Commerce Portal
正解：A、B
解説：
Customer Community Plus and External Apps are two license types that have single SKUs that would support the requirement for UC customers. Customer Community Plus licenses allow users to access standard CRM objects, such as cases and accounts, and custom objects. They also support commerce solutions and custom case management. External Apps licenses allow users to access up to 10 custom objects per app and unlimited standard CRM objects. They also support commerce solutions and custom case management.
質問 # 118
The system administrator at Dreamhouse Realty (DR) is giving Experience Builder access to two colleagues who will be responsible for creating and managing new microsites. One contributor needs to create and customize the site, but not publish it. The other colleague is tasked with adding contributors and publishing the final site.
Which Experience Builder roles should the system administrator grant?
- A. Experience Admin and Publisher
- B. Viewer and Publisher
- C. Builder and Experience Admin
- D. Publisher and Builder
正解：C
質問 # 119
Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.
Which user license should be recommended for CK's employees to access Experience Cloud sites?
- A. Salesforce Unlimited
- B. Salesforce Authenticated Site
- C. Platform Portal
- D. Customer Community
正解：A
解説：
To access Experience Cloud sites, CK's employees should use the Salesforce Unlimited user license. This license allows employees to access Salesforce and Experience Cloud sites with the same login and credentials.
It also provides unlimited custom objects, tabs, and apps, as well as enhanced storage and support. The Salesforce Unlimited user license is the most comprehensive and flexible license for Salesforce users.
質問 # 120
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?
- A. Limit the number of questions posted per day.
- B. Tell users to submit a case for unanswered questions.
- C. Enable Escalate to Case.
- D. Create moderators for each topic.
正解：C
質問 # 121
Universal Containers (UC) works with regional partners to sell localized products. UC Is actively accepting new partner applications in certain regions. Partners can only apply using uCs referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public.
What should the Experience Cloud consultant recommend?
- A. Create a public site for prospect partners, show them a nondisclosure agreement, and allow them to fill out on application form on the site.
- B. Create a public site for existing partners and allow them to generate token-based referral links for prospect partners.
- C. Create an authenticated digital experience for partners and allow them to refer other partners in their region.
- D. Create an app for the Internal business development team and allow them to generate token-based referral links for existing partners In their region.
正解：C
質問 # 122
Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers
- A. Custom list views for standard objects are not included as dependencies.
- B. Custom list views for standard objects are included as dependencies.
- C. Custom list views for custom objects are included as dependencies.
- D. Custom list views for custom objects are not included as dependencies.
正解：A、D
解説：
When you package your Experience Cloud site, some components and settings are included as dependencies, while others are not. For example:
Custom list views for custom objects are not included as dependencies. You need to manually add them to your package or recreate them in the target org.
Custom list views for standard objects are not included as dependencies. You need to manually add them to your package or recreate them in the target org.
質問 # 123
The Universal Containers Experience Cloud admin needs to move a site from one production org to another production org that it is not directly connected to.
What is the recommended choice for moving the site from one org to the other?
- A. Publication via Experience Builder
- B. Lightning Bolt Export and Installation
- C. Deployment via Change Set
- D. Deployment via Metadata API
正解：B
解説：
To move a site from one production org to another production org that is not directly connected, UC should use Lightning Bolt Export and Installation. Lightning Bolt is a feature that allows UC to export a site as a package that contains the site template, theme, pages, components, and content. UC can then install the package in another org using the AppExchange or a URL link.
質問 # 124
Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CK's self-service site so they can have a more integrated experience.
What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?
- A. Create custom Apex handlers using login method from site class to sign in users from one community to the other.
- B. Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.
- C. Create separate user account for UC customer in CK's Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.
- D. Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service.
正解：D
質問 # 125
Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guestuser access?
Choose 3 answers
- A. Guest user can't records via manual existing records
- B. Guest user can't access records via manual sharing
- C. Guest user external organization-wide default are always set to Private.
- D. Guest user can't be members of public groups or queues.
- E. Guest user external organization-wide defaults are always set to Public.
正解：B、C、D
解説：
Three things that BC should keep in mind about unauthenticated or guest user access are A, B, and D.
Unauthenticated or guest useraccess is a feature that allows users to access your Experience Cloud site without logging in or registering. Unauthenticated or guest users have limited access and visibility to data in your Salesforce org, and they have some restrictions, such as:
* Guestuser external organization-wide defaults are always set to Private. This means that guest users cannot access any records that are owned by external users (such as Customer Community or Partner Community users) unless they are explicitly shared with them.
* Guest user can't access records via manual sharing. This means that guest users cannot access any records that are shared with them by using the Sharing button on the record detail page.
* Guest user can't be members of public groups or queues. This means that guest users cannot access any records that are shared with them by using public groups or queues as criteria.
質問 # 126
Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteenng events are stored in a custom VolunteeringEvent object.
How can CK give guest users access to a custom object?
- A. Through guest user organization-wide defaults (OWD)
- B. Through guest userSharing Rules
- C. Through guest user roles
- D. Through guest user Sharing Sets
正解：A
解説：
To give guest users access to a custom object, CK can use guest user organization-wide defaults (OWD).
OWD are a feature that allows you to set the default level of access that guest users have to records of a custom object. You can use OWD to grant Read Only or Read/Write access to guest users for a custom object.
For example, CK can use OWD to give guest users Read Only access to the VolunteeringEvent object.
質問 # 127
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