ITIL ITIL-4-Foundationテストエンジン問題集トレーニングには505問あります [Q133-Q154]

ITIL ITIL-4-Foundationテストエンジン問題集トレーニングには505問あります

ITIL-4-Foundation問題一発合格させる問題集はITIL 4認定

ITIL 4 Foundation Exam は、ITIL 4 フレームワークに関連する広範なトピックをカバーしています。サービス管理の 4 つの次元、サービス価値システム、サービス価値チェーンの活動、ITIL 4 の指導原則などが含まれます。この試験は、ITIL 4 の主要な概念と原則の理解と、実世界のシナリオでそれらを適用する能力を試験するように設計されています。

質問 # 133
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

A. Change control
B. Monitoring and event management
C. Incident management
D. Information security management

正解：D

質問 # 134
What is the purpose of service level management?

A. To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.
B. To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.
C. To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).
D. To ensure that all current and planned IT services are delivered to agreed achievable targets.

正解：D

質問 # 135
Which is included in the purpose of the 'deliver and support' value chain activity?

A. Understanding the organization's service vision
B. Understanding stakeholder needs
C. Meeting stakeholder expectations for time to market
D. Providing services to agreed specifications

正解：C

質問 # 136
Which function is responsible for the management of a data centre?

A. Service desk
B. Application management
C. Facilities management
D. Technical management

正解：C

質問 # 137
What is used to link activities within the service value chain?

A. Inputs, outputs and triggers
B. Service desk
C. Opportunity, demand and value
D. Service level agreements

正解：C

質問 # 138
Which should be handled by 'service request management'?

A. A request to provide a laptop
B. A request to resolve an error in a service
C. A request to change a target in a service level agreement
D. A request to implement a security patch

正解：A

質問 # 139
What can be described as an operating model for the creating and management of products and services?

A. Practices
B. Service value chain
C. Governance
D. Guiding principles

正解：B

質問 # 140
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

A. Continual service improvement
B. Service operation
C. Service strategy
D. Service transition

正解：A

質問 # 141
Which practice has a purpose that includes restoring normal service operation as quickly as possible?

A. Deployment management
B. Problem management
C. Supplier management
D. Incident management

正解：D

質問 # 142
What are the ITIL guiding principles used for?

A. To help an organization make good decisions
B. To identify activities that an organization must perform in order to deliver a valuable service
C. To direct and control an organization
D. To ensure that an organization's performance continually meets stakeholders' expectations

正解：A

質問 # 143
What is the MAIN benefit of 'problem management'?

A. Maximizing the number of successful changes
B. Reducing the number and impact of incidents
C. Managing workarounds and known errors
D. Restoring normal service as quickly as possible

正解：C

質問 # 144
What is a recommendation of the 'focus on value' guiding principle?

A. Make 'focus on value' a responsibility of the management
B. Focus on value at every step of the improvement
C. Focus on value for the service provider first
D. Focus on the value of new and significant projects first

正解：B

質問 # 145
Which dimension includes a workflow management system?

A. Value streams and processes
B. Information and technology
C. Organizations and people
D. Partners and suppliers

正解：A

質問 # 146
Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)

A. management
B. value
C. provision
D. consumption

正解：D

解説：
Sponsor: A person who authorizes budget for service consumption; e.g., the Finance Manager
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Sponsor%3A%20A%20person%20who%20authorizes,%3B%20e.g.%2C%20the%20Finance%20Manager.

質問 # 147
Which service value chain activity deals with the purchase of new products?

A. Improve
B. Plan
C. Engage
D. Obtain/build

正解：D

解説：
In ITIL, there are six activities in the service value chain which represent the steps an organization takes in the creation of value:
Plan
Engage
Design and Transition
Obtain/Build
Deliver and Support
Improve
https://www.bmc.com/blogs/itil-service-value-chain/

質問 # 148
What is the customer of a service responsible for?

A. Provisioning the service
B. Using the service
C. Authorizing the budget for the service
D. Defining the requirements for the service

正解：D

解説：
Explanation
Customer: A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption;
https://www.bmc.com/blogs/itil-key-concepts-service-management/

質問 # 149
Which helps to manage an incident when it is unclear which support team should be working on the incident?

A. Target resolution times
B. Self-help
C. Disaster recovery plans
D. Swarming

正解：D

質問 # 150
Which term is used to describe removing something that could have an effect on a service?

A. An IT asset
B. A problem
C. An incident
D. A change

正解：D

解説：
Explanation
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on services
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=A%20change%20is%20defined%20as,or%20indire

質問 # 151
What should be done first when applying the 'focus on value' guiding principle?

A. Determine the cost of providing the service
B. Identify the outcomes that the service facilitates
C. Identify all suppliers and partners involved in the service
D. Determine who the service consumer is in each situation

正解：D

質問 # 152
Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

A. Continual improvement
B. Change enablement
C. Service desk
D. Service level management

正解：D

解説：
Explanation
The service level management practice defines, documents and manages the service levels of all the services and products. Service level management should provide the end to end visibility of all the organizational services. Service level management has to establish and provide the service views with service level target ensure meeting defined service levels by collecting, analyzing, storing and reporting all the defined target metrics of the services regularly (periodically) perform the service reviews and ensure the services meet the organization's needs continuously identify, capture, review & report the issues related to services, its performance against the defined service targets.
Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-management-practices-processes

質問 # 153
Which are the elements of process control?