[2025年11月25日] トップクラスのITIL-4-Foundation練習試験問題
実際問題を使ってITIL-4-Foundation無料問題集サンプル問題と練習テストエンジン
ITIL-4-Foundation（ITIL 4 Foundation）認定試験は、IT業界でキャリアの見通しを向上させたい人にとって貴重な認定試験です。これにより、ITIL 4の主要なコンセプトと要素の基本的な理解が提供され、候補者がこの知識を実践的な設定で適用できることが示されます。この認定を取得することで、ITサービスマネジメント、ITオペレーション、ITガバナンスの仕事の機会が開かれることがあります。
質問 # 91
What is defined as a cause, or potential cause, of one or more incidents?
- A. Event
- B. Problem
- C. Change
- D. Known error
正解：B
質問 # 92
Which is the BEST type of resource for investigating complex incidents?
- A. Detailed work instructions
- B. Self-help systems
- C. Disaster recovery plans
- D. Knowledgeable support staff
正解：D
質問 # 93
Which practice has a purpose that involves creating closer, more collaborative relationships?
- A. Suppler management
- B. Information security management
- C. Release management
- D. Service configuration management
正解：A
解説：
The purpose of the supplier management practice is to ensure that the organization's suppliers and their performances are managed appropriately to support the seamless provision of quality products and services1. This practice involves creating closer, more collaborative relationships with key suppliers to improve efficiency, effectiveness, and innovation2. Reference: ITIL Foundation - ITIL 4 Edition, page 16; ITIL 4 - A Pocket Guide, page 38.
質問 # 94
Which practices are typically involved in the implementation of a problem resolution?
1. Continual improvement
2. Service request management
3. Service level management
4. Change control
- A. 1 and 2
- B. 1 and 4
- C. 3 and 4
- D. 2 and 3
正解：B
質問 # 95
Which of the following is an example of workaround?
- A. Server memory is increased when the server is unresponsive
- B. An email server is restored after an incident is reported
- C. A server is restarted to resolve an incident
- D. A defective network switch is replaced with a new one
正解：C
質問 # 96
Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)
- A. provision
- B. value
- C. consumption
- D. management
正解：C
解説：
Sponsor: A person who authorizes budget for service consumption; e.g., the Finance Manager
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Sponsor%3A%20A%20person%20
質問 # 97
Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?
- A. Incident management
- B. Change enablement
- C. Monitoring and event management
- D. Service request management
正解：C
質問 # 98
Which will NOT be handled as a service request?
- A. The provision of a laptop
- B. The degradation of a service
- C. A complaint about a support team
- D. The replacement of a toner cartridge
正解：B
質問 # 99
For which purpose would the continual improvement practice use a SWOT analysis?
- A. Tracking and managing ideas
- B. Understanding the current state
- C. Ensuring everyone actively participates
- D. Defining the future desired state
正解：B
質問 # 100
Which statement about problems is CORRECT?
- A. Problems are not related to incidents.
- B. Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.
- C. Problem prioritization involves risk assessment.
- D. Problems must be resolved quickly in order to restore normal business activity.
正解：C
質問 # 101
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?
- A. Change enablement
- B. Relationship management
- C. Monitoring and event management
- D. Release management
正解：A
解説：
Explanation/Reference: https://www.symphonysummit.com/products/what-is-it-service-management-itsm/
質問 # 102
What can be described as an operating model for the creation and management of products and services?
- A. Service value chain
- B. Practices
- C. Governance
- D. Guiding principles
正解：A
質問 # 103
Which statement about the 'continual improvement model' is CORRECT?
- A. Organizations should work through the steps of the model in the sequence in which they are presented
- B. The model is applicable to only certain parts of the service value system
- C. Organizations should use an additional model or method to link improvements to customer value
- D. The low of the model helps organizations to link improvements to its goals
正解：A
質問 # 104
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?
- A. Incident management
- B. Monitoring and event management
- C. Service level management
- D. IT asset management
正解：C
解説：
Explanation/Reference: https://advisera.com/20000academy/blog/2019/06/17/sfia-and-itil-a-winning-combination-for-it- businesses/
質問 # 105
Which describes the 'plan' value chain activity?
- A. It ensures that service components are available when and where they are needed, and meet agreed specifications
- B. It ensures a shared understanding of the current status and vision for all products and services across the organization
- C. It ensures that services are delivered and supported according to agreed specifications and stakeholders expectations
- D. It ensures continual improvement of products, services, and practices across all value chain activities
正解：B
質問 # 106
Which describes outcomes?
- A. Results desired by a stakeholder
- B. Tangible or intangible deliverables
- C. Functionality offered by a product or service
- D. Configuration of an organization's resources
正解：A
質問 # 107
Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?
- A. Change enablement
- B. Service configuration management
- C. Deployment management
- D. Service request management
正解：D
質問 # 108
What is the PRIMARY use of a change schedule?
- A. To manage standard changes
- B. To support the 'incident management' practice and improvement planning
- C. To manage emergency changes
- D. To plan changes and help avoid conflicts
正解：D
質問 # 109
Which term relates to service levels aligned with the needs of service consumers?
- A. Service management
- B. Warranty
- C. Cost
- D. Utility
正解：B
質問 # 110
Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?
- A. Keep it simple and practical
- B. Progress iteratively with feedback
- C. Star: where you are
- D. Think and work holistically
正解：A
質問 # 111
Which describes a standard change?
- A. A change that must be implemented as soon as possible
- B. A change that needs to be scheduled, assessed and authorized following a defined process
- C. A high-risk change that needs very thorough assessment
- D. A change that is typically implemented as a service request
正解：D
質問 # 112
Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?
- A. Perform baseline assessments
- B. Execute improvement actions
- C. Evaluate measurements and metrics
- D. Define measurable targets
正解：C
質問 # 113
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2025年最新の実際に出ると確認されたITIL ITIL-4-Foundation無料試験問題：https://drive.google.com/open?id=1RioeD48BMCqRLwNKWsphL0oBpF6tkk-0