[2025年04月16日] 最新リアルITIL-4-Foundation試験問題集解答
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ITIL 4 Foundation認定試験は世界的に認識されており、雇用主によって高く評価されています。候補者のITILフレームワークに関する知識と理解と、実際のシナリオに適用する能力を示しています。この認定は、IT専門家がキャリアの見通しを改善し、継続的な専門能力開発へのコミットメントを実証する優れた方法です。
ITIL 4 Foundation試験は、ITサービス管理に関する知識を強化しようとしているITプロフェッショナルにとって貴重な認定です。これは、ITサービス管理分野でのさらなるITIL認定とキャリアの進歩のための強固な基盤を提供します。 ITIL認定の専門家に対する需要の増加に伴い、ITIL 4 Foundation認定を取得することで、新しいキャリアの機会を開き、収益の可能性を高めることができます。
質問 # 279
Why should a service level manager carry out regular service reviews?
- A. To collect information about service consumer goals and objectives
- B. To ensure that agreements are written simply and are easy to understand
- C. To capture information about service issues and performance against agreed goals
- D. To ensure continual improvement of services, so that they meet the evolving needs of service consumers
正解：C
質問 # 280
Which is recommended as pan of the 'progress iteratively with feedback' guiding principle?
- A. Organize work into small manageable units
- B. Reduce the number of steps that produce tangible results
- C. Prohibit changes to plans after they have been finalized
- D. Analyse the whole situation in detail before taking any action
正解：A
解説：
The 'progress iteratively with feedback' guiding principle encourages organizations to break down complex initiatives into smaller, simpler, and more manageable units of work1. This principle also recommends seeking and acting on feedback from stakeholders, avoiding big-bang approaches, and adapting plans based on new information2. However, this principle does not advise prohibiting changes to plans, analysing the whole situation in detail, or reducing the number of steps that produce tangible results, as these would be contrary to the iterative and adaptive nature of this principle3. References: ITIL Foundation - ITIL 4 Edition, page 7; ITIL4 - A Pocket Guide, page 27; ITIL4 Practice Guide: Progress Iteratively with Feedback, page 9.
質問 # 281
What is defined as a change of state that has significance for the management of an IT service?
- A. Known error
- B. Problem
- C. Incident
- D. Event
正解：D
質問 # 282
Which dimension considers data security and privacy?
- A. Partners and suppliers
- B. Organizations and people
- C. Information and technology
- D. Value streams and processes
正解：C
質問 # 283
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?
- A. Collaborate and promote visibility
- B. Start where you are
- C. Keep it simple and practical
- D. Focus on value
正解：A
質問 # 284
What can be described as an operating model for the creating and management of products and services?
- A. Service value chain
- B. Guiding principles
- C. Governance
- D. Practices
正解：A
解説：
Reference:
https://www.thinkhdi.com/library/supportworld/2019/evolution-itil-new-operating-model-itil-4.aspx
質問 # 285
What is defined as any component that needs to be managed in order to deliver an IT service?
- A. An incident
- B. An IT asset
- C. A service request
- D. A configuration item (CI)
正解：D
質問 # 286
Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?
- A. Only add controls and metrics when they are needed
- B. Design controls and metrics and add them individually until all are implemented
- C. Only add controls and metrics that are required for compliance
- D. Design controls and metrics first, then remove those not adding value
正解：D
質問 # 287
What is the purpose of the 'relationship management' practice?
- A. To support the agreed quality of a service handling all agreed, userinitiated service requests
- B. To establish and nurture the links between the organization and its stakeholders
- C. To align the organization's practices and services with changing business needs
- D. To set clear business-based targets for service performance
正解：B
質問 # 288
What impact does automation have on a service desk?
- A. Less low level work and a greater ability to focus on user experience
- B. Increased phone contact and a reduced ability to focus on user experience
- C. Ability to work from multiple locations, geographically dispersed
- D. Ability to work from a single centralised location
正解：A
質問 # 289
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are' guiding principle.
- A. plans
- B. process
- C. measurement
- D. tools
正解：C
質問 # 290
When is the earliest that a workaround can be documented in 'problem management'?
- A. After the problem has been resolved
- B. After the problem has been prioritized
- C. After the problem has been analyzed
- D. After the problem has been logged
正解：C
質問 # 291
Which activity is NOT recommended by the start where you are' guiding principle?
- A. Involving people who are not familiar with a service when observing and assessing its activities
- B. Discarding existing processes before assessing their usefulness
- C. Using source data to avoid any unintentional data distortion found in reports
- D. Applying risk management when considering to introduce new processes
正解：B
解説：
Don't start from scratch and build something new without considering what you already have. It's almost always better to improve what you currently have than to throw it all away and start again, although you must also be able to recognise when a complete replacement is, in fact, needed.
Not only is this approach less wasteful than starting from scratch - because it preserves value that you already have - but it also helps you to keep your people on board. They're much more likely to support the changes you need if their previous contributions have been appropriately valued.
Don't rely on metrics and reports to tell you what the current situation is. When you carry out an assessment you should observe what is happening for yourself, and just use the metrics to support your observations.
https://www.sysaid.com/blog/itil/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you-make-decisions
質問 # 292
Why should a service level agreement include bundles of metrics?
- A. To help focus on business outcomes, rather than operational result.
- B. To ensure that the service levels have been agreed with customers
- C. To ensure that all services are included in the service reports
- D. To reduce the number of metrics that need to be measured and reported
正解：A
解説：
Individual metrics without a specified service context are unhelpful. They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.
https://www.bmc.com/blogs/itil-service-level-management/#:~:text=Service%20Level%20Agreements%20(SLAs)&text=Individual%20metrics%20without%20a%20specified,satisfaction%20and%20key%20business%20outcomes.
質問 # 293
What is defined as "any component that needs to be managed in order to deliver an IT service"?
- A. A change
- B. A configuration item
- C. An IT asset
- D. An event
正解：B
解説：
CIs are simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example
https://www.bmc.com/blogs/itil-asset-configuration-management/#:~:text=among%20your%20CIs-,Configuration%20items%20(CIs),considered%20a%20CI%2C%20for%20example.
質問 # 294
Which is the definition of an IT asset?
- A. Any change of state that has significance for the management of a service
- B. Any request from a user that is a normal part of service delivery
- C. Any component that needs to be managed to deliver a service
- D. Any financially valuable component that contributes to a service
正解：D
解説：
IT asset is any financially valuable component that can contribute to the delivery of an IT product or service.
The scope of IT asset management typically includes all software, hardware, networking, cloud services, and client devices
https://wiki.process-symphony.com.au/framework/lifecycle/process/it-asset-management-itil-4/#:~:text=IT%
20asset%20is%20any%20financially,cloud%20services%2C%20and%20client%20devices.
質問 # 295
Which describe a 'change authority'?
- A. A way to manage the people aspects of change
- B. a model used to determine who will assess a change
- C. A person who approves a change
- D. A tool used to help plan changes
正解：D
質問 # 296
What describes the steps needed to create and deliver a specific service to a consumer?
- A. Service level management
- B. Service management
- C. A value stream
- D. Practices
正解：A
質問 # 297
Which practice ensures that a variety of access channels are available for users to report issues?
- A. Service level management
- B. Change enablement
- C. Incident management
- D. Service desk
正解：D
解説：
Explanation
Service desks provide a variety of channels for access including:
Phone calls, which can include specialized technology, such as interactive voice response (IVR), conference calls, voice recognition, and others.
Service portals and mobile applications, supported by service and request catalogues, and knowledge bases.
Chat, through live chat and chatbots.
Email for logging and updating, and for follow-up surveys and confirmations.
Walk-in service desk (which are becoming more prevalent in some sectors, such as higher education, where there are high peaks of activity that demand physical presence)., Text and social media messaging, which are useful for notifications in case of major incidents and for contacting specific stakeholder groups, but can also be used to allow users to request support.
Public and corporate social media and discussion forums for contacting the service provider and for peer-to-peer support.
https://www.bmc.com/blogs/itil-service-desk/
質問 # 298
Which dimension of service management considers the workflows and controls needed to deliver services?
- A. Value streams and processes
- B. Partners and suppliers
- C. Information and technology
- D. Organization and people
正解：A
質問 # 299
Which describes a standard change?
- A. A change that needs to be scheduled, assessed and authorized following a defined process
- B. A high-risk change that needs very thorough assessment
- C. A change that is typically implemented as a service request
- D. A change that must be implemented as soon as possible
正解：C
質問 # 300
Which is included in the purpose of the 'improve' value chain activity?
- A. Ensuring continual engagement and good relationships with all stakeholders
- B. Ensuring the continual improvement of practices across all value chain activities
- C. Ensuring a shared understanding of the improvement direction for services across the organization
- D. Ensuring that services continually meet expectations for quality, costs, and lime to market
正解：B
質問 # 301
Which competencies are required by the 'service level management' practice?
- A. Balanced scorecard reviews and maturity assessment
- B. Problem investigation and resolution
- C. Business analysis and commercial management
- D. Incident analysis and prioritization
正解：C
質問 # 302
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ITIL-4-Foundation（ITIL 4 Foundation）試験は、ITサービスマネジメントに携わるITプロフェッショナルにとって必要不可欠な認定プログラムです。このプログラムは最新のITILフレームワークの包括的な理解を提供し、効果的なITSMに不可欠な主要な概念、原則、および実践をカバーしています。この認定資格は世界的に認められ、AXELOSによって管理されており、世界中の専門家にとって貴重な資格です。
ITIL-4-Foundation認証試験問題集の解答を提供しています：https://drive.google.com/open?id=1UsPKu6MfSaHgsjE0N42rP8tSeoIrgU1V
更新されたITIL-4-Foundation試験練習テスト問題：https://jp.fast2test.com/ITIL-4-Foundation-premium-file.html