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質問 # 48
Drag and Drop Question
You have the Universal Resource Scheduling (URS) security role.
Your organization creates a custom entity. The records for the entity need to be scheduled to resources.
You need to enable the new entity to be scheduled. You select the entity that needs to be enabled and need to continue the set up process.
Which four actions should you perform next, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common- scheduler/schedule-anything-with-universal-resource-scheduling
質問 # 49
You are configuring Microsoft Dynamics 365 for a hotel chain.
The hotel managers want to make traveler reservations by first checking for specific date range availability, and then assigning the traveler to a specific room when they arrive. Furthermore, hotel managers want to overbook the hotel to account for expected cancellations.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
1 - Create a bookable resource with type..
2 - Manually add additional capacity.
3 - Create and book the resource requirement..
4 - Reassign reservations to specific rooms..
質問 # 50
A dispatcher in Indianapolis. Indiana receives an emergency service call on July 4 and assigns the booking to a third-party contractor, attaching the emergency SLA. The contractor receives notification of the work order and travels from his home to the job site, arriving 3.5 hours after the work was assigned.
The contractor works for 2 hours, installing 2 new identical chillers, which need to be added to the customer's annual maintenance agreement. The contractor fills in product usage and notes, gets the client's signature, and then changes the booking status to Completed A back office employee needs to look at the work order to ensure accuracy, then change the status to Posted.
When performing a quality check, what will the back office employee expect to see as a result of this service call? To answer, drag the appropriate record type to the correct statement. Each record type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
正解：
解説：
Explanation:
A white paper with black text Description automatically generated
質問 # 51
There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt.
Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation:
質問 # 52
Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.
You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.
- A. Agreements
- B. Purchase Orders
- C. Products
- D. Services
- E. Work Orders
正解：A、C、D
質問 # 53
You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company.
As the field Service Administrator, you need to configure the field service settings for work orders for your environment.
Which three work order settings can be configured by the Field Service Administrator? Each correct answer presents a complete solution.
- A. Default work order completed status
- B. Auto generate work order for agreement booking
- C. Auto generate resource requirement for work order
- D. Work order invoice creation
- E. Default work order type
正解：A、C、E
質問 # 54
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You define the Top-Level Asset with as many parent-child sub-assets as necessary, rolling up for viewing in a hierarchy. Does this meet the goal?
- A. Yes
- B. No
正解：B
質問 # 55
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?
- A. Edit the existing system status field values.
- B. Create the necessary system status values.
- C. Create the necessary sub-status values.
- D. Create the necessary service task values.
正解：C
解説：
Section: Configure field service applications
Explanation
質問 # 56
You are implementing Dynamic? 365 Field Service at a landscape maintenance company.
You need to select the work order statuses in the correct order, from the creation of a work order to the delivered service at the customer location.
Which five statuses should you select in sequence? To answer, move the five statuses from the list of actions to the answer area. Arrange the five statuses in the correct order.
正解：
解説：
Explanation:
質問 # 57
You are implementing the schedule board for a HVAC (heating, ventilation, and air conditioning) company. The company has two dispatchers in their own territories who only schedule resources within their territory.
You need to configure the schedule board so that each dispatcher only sees resources who belong in their territory, as well as work orders to be scheduled in their territory.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
1 - Ensure the time zone is set for each territory.
2 - Ensure each resource has the appropriate...
3 - Create a schedule board tab for each territory.
4 - Add the service territory to each tab and select...
質問 # 58
Note: This question is part of a series of questions that present thesame scenario. Each question inthe series contains a unique solution that might meet stated goals. Some question sets might havemore than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs toautomatically generate work orders based on agreements, and send invoices on a recurring basis bycustomer.
Solution: You implement the following configuration changes.1) Create Agreement
2) Define Agreement Products
3) Set Booking Recurrence
4) Create Invoice Setup
5) Define Invoice Recurrence
Does this meet the goal?
- A. Yes
- B. No
正解：B
質問 # 59
You work for a telecommunication firm.
You must configure and enable Agreements to ensure that work orders are automatically generated for customers who have contracted for that service, and that invoices are being sent at the correct intervals to the customers.
Which functions of the system support the requirement? To answer, move the appropriate function to the appropriate scenario. You may use each function once, more than once, or not at all You may need to move the split bar between panes or scroll to view the content.
NOTE: Each correct match is worth one point.
正解：
解説：
Explanation:
質問 # 60
You need to create a purchase order for a tape dispenser machine.
You have:
1. created a purchase order,
2. added tape dispensers as products, and
3. submitted the purchase order.
You need to complete the order and receive the tape dispenser.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
1 - Purchase Order Approved.
2 - Create Purchase Order Receipt
3 - Add Purchase Order Receipt Products
4 - Create Purchase Order Bill
5 - Add Purchase Order Bill Products.
質問 # 61
Drag and Drop Question
You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
質問 # 62
You need to configure the Microsoft Dynamics 365 Field Service mobile app to provide field technicians with access to custom entities. What should you do?
- A. Create a new role and assign it to the technicians.
- B. Go to the mobile offline profile, and add the entity.
- C. Add the entity to the site map of the Field Service mobile model-driven app.
- D. In the mobile offline profile, add a custom data filter to the entity.
正解：D
質問 # 63
Your customer wants to set up a minimum charge of $100 for the first 45 minutes of being onsite for a work order.
You need to set up this requirement in Microsoft Dynamics 365 Field Service.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Create a Field Service price list item where the Flat Fee is set to No. the Minimum Charge Duration is
45 minutes and the Minimum Charge Amount 15 $100 - B. Created Field Service price list item where the Flat Fee is set to Yes. the Minimum Charge Duration is
45 minutes, and the Minimum Charge Amount is $100 H P. - C. Create a price list where the Flat Fee is set to No
- D. Create a new product with Field Service Product Type - Service.
- E. Create a new product with Field Service Product Type = Inventory
正解：C、D
質問 # 64
You are implementing Dynamics 365 Field Service for Contoso Manufacturing.
You need to set preventive maintenance schedules for multiple sub-components that have a different maintenance routine than the top-level or parent asset. The goal is to increase asset useful life and provide increased customer satisfaction.
What should you do?
- A. Create Asset Properties, and associate the appropriate new Asset Property schedule to each sub-component.
- B. Create an Agreement for each Asset Sub-Component to ensure the proper preventive maintenance schedule is set
- C. Create Asset Categories for each preventive maintenance schedule, and assign to the appropriate sub-component.
- D. Associate an Agreement Booking Incident to the Asset Sub-Component requiring a different preventive maintenance schedule.
正解：D
質問 # 65
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.
- A. Assign the Field Service-Administrator security role to the RSO user.
- B. Set Connect to Maps as Yes.
- C. Add RSO to the profile Field Service-Administrator.
- D. Enable Resource Scheduling Optimization.
- E. Add the RSO dispatcher role to a dispatcher.
正解：B、C、D
解説：
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso- configuration
質問 # 66
You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.
The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.
Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation:
質問 # 67
You are implementing the schedule board for a HVAC (heating, ventilation, and air conditioning) company. The company has two dispatchers in their own territories who only schedule resources within their territory.
You need to configure the schedule board so that each dispatcher only sees resources who belong in their territory, as well as work orders to be scheduled in their territory.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
1 - Ensure the time zone is set for each territory.
2 - Ensure each resource has the appropriate...
3 - Create a schedule board tab for each territory..
4 - Add the service territory to each tab and...
質問 # 68
You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. The resource must be able to be scheduled for other accounts.
How can you achieve this goal?
- A. Create a Requirement Resource Preference record for the resource.
Set the Preference Type to Restricted and Cascade to No. - B. Select Load the Default Filters on the Schedule Board.
- C. Create a Requirement Resource Preference record for the resource.
Set the Preference Type to Restricted and Account to Adventure Works. - D. Create a Requirement Resource Preference record for the resource.
正解：C
解説：
Section: Schedule and dispatch work orders
質問 # 69
You are the lead consultant on a Microsoft Dynamics 365 Field Service implementation.
Your customer is interested in seeing an example of how IoT works with Field Service.
Without an actual device, what is the best tool to use to provide the best experience for your customer?
- A. IoT Hub
- B. Stream analytics
- C. Simulator
- D. Logic Apps
正解：C
質問 # 70
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