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質問 # 41
Your customer is interested in embedding canvas apps to leverage the flexibility of canvas apps in model-driven forms.
You need to explain the benefits achieved by embedding a canvas app in a model-driven form.
What are three benefits? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. It provides an iFrame for a Microsoft Power BI report.
- B. It provides the ability to use and update data from other data sources.
- C. It triggers Microsoft Power Automate flows from buttons in the embedded canvas app.
- D. It eliminates the requirement for a full user license.
- E. It performs complex logic in model-driven app forms that is otherwise only possible with coding.
- F. It converts JavaScript to low-code or no-code logic.
正解：B、C、E
質問 # 42
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box BookingStatuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
正解：
解説：
1 - Scheduled - A work order has been assigned to a resource.
2 - Travelling - The resource is travelling to the service location.
3 - In Progress - The work order is in progress.
4 - On Break - The resource is on a break.
5 - Complete - The work order is complete.
質問 # 43
Your customer wants to give its clients the ability to book appointments and track their technicians. They will do so using Customer Experience homepages.
You need to set this up for your customer.
Which two actions do you need to perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Create a Field Service portal.
- B. Ensure the resource's image has been uploaded.
- C. Create the Customer Experience homepages in the Administrative settings.
- D. Set Track My Technician and self-scheduling options to Yes in the customer portal settings.
正解：A、D
質問 # 44
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
1 - Set Optimize Schedule field to Yes for all...
2 - Update From Data and To Date...
3 - Configure Scheduling Method for booking statuses.
質問 # 45
Your customer asks you to create a dashboard.
The application must meet the following requirements:
* Capture work orders, asset information, and customer information.
* Allow actions to be taken directly from the dashboard.
* Allow data filtration.
You need to determine the type of dashboard you should create in the app designer. Which type of dashboard should you create?
- A. Single-stream interactive
- B. Power Bl
- C. Multi-stream interactive
- D. Classic
正解：C
質問 # 46
You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client is overwhelmed with all the options available in the site map.
The client wants one group called "My Work" with work orders, schedule board, accounts, contacts, and assets included.
What should you do before saving and publishing the model-driven app?
- A. 1. Navigate to the app designer.
2. Select Use existing solution to create the app.
3. Remove all groups and areas other than "My Work." - B. 1. Create a new model-driven app.
2. Select the site map designer.
3. Add sub-area work orders, schedule board, accounts, contacts, and assets to "My Work."
4. Remove all other groups and areas. - C. 1. Navigate to the app designer.
2. Select the site map designer.
3. Remove all areas other than "My Work."
4. Add work orders, schedule board, accounts, contacts, and assets. - D. 1. Create a new model-driven app.
2. Select Use existing solution to create the app.
3. Select the Field Service site map.
正解：B
質問 # 47
Drag and Drop Question
Your company is preparing to deploy the Dynamics Field Service with Mobile Application. Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of- the-box Booking Statuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
正解：
解説：
質問 # 48
You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures.
You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly by the territory where the client is located.
As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer.
What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.
- A. Add a regional price list to the agreement that includes the price for products and services used.
- B. Add a regional price list to the work order type that includes the price for products and services used.
- C. Add a territory relationship to the work order that includes the price for products and services used.
- D. Add a territory relationship to the agreement that includes the price for products and services used.
- E. Add a regional price list to the work order product that includes the price for products and services used.
正解：A、C、E
解説：
Section: Manage work orders
質問 # 49
You are a dispatcher for Dynamics 365 Field Service. You schedule a resource to a work order using the schedule board.
The resource appears available, but informs you they put in a Time Off Request for that period.
Which two options are potential reasons why the resource appears available, but informs you they are not available? Each answer represents a complete solution.
- A. Time off request has not been approved
- B. The schedule board is not syncing with the resource's schedule
- C. The time zone for the resource is set incorrectly
- D. Time off request is Inactive
正解：A、C
質問 # 50
You are a Dynamics 365 for Field Service scheduling coordinator.When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA's availability.
What should you do?
- A. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.
- B. Set Real Time Mode to Yes on the Schedule Assistant view.
- C. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.
- D. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.
正解：A
質問 # 51
You are implementing Microsoft Dynamics 365 Field Service.
Your organization is using the Dynamics 365 Field Service mobile app as a standalone application. There are no integrations planned for the first year. You realize all the products in the Main Warehouse have product inventory records, however, the quantity On Hand for all are set to
0.
You need to update the quantity on hand of all the products within the Main Warehouse?
What should you do?
- A. Create an inventory adjustment and inventory adjustment product record for each product that requires an update within the Main Warehouse.
- B. Import an updated product inventory file with the updated quantity On Hand value for the products associated with the Main Warehouse.
- C. Navigate to the Product Inventory sub-area. Go to Product Inventory View and manually update the Quantity On Hand value for the products associated with the Main Warehouse.
- D. Create an Inventory Transfer from an Adjustment Warehouse for the proper quantity On Hand value.
正解：A
質問 # 52
You need to create a purchase order for a thermal overload cooling fan for a refrigeration unit on the shop floor.
After creating a purchase order, what are the five steps, in sequence, for completing the order and receivingthe products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
Explanation
質問 # 53
Your customer asks you to create a dashboard.
The application must meet the following requirements:
- Capture work orders, asset information, and customer information.
- Allow actions to be taken directly from the dashboard.
- Allow data filtration.
You need to determine the type of dashboard you should create in the app designer.
Which type of dashboard should you create?
- A. Power BI
- B. Single-stream interactive
- C. Multi-stream interactive
- D. Classic
正解：C
質問 # 54
You are implementing Microsoft Dynamics 365 Field Service.
The customer wants to use the system to capture changes in various system readings when a technician is onsite servicing an asset.
What should you recommend?
- A. Use the Asset Category Log history to track the changes.
- B. Train the field technicians to take detailed notes on the asset on the work order.
- C. Use the Asset Property Log history to track the changes.
- D. Create asset categories and track the changes from each work order.
正解：D
質問 # 55
Your customer wants to set up a minimum charge of $100 for the first 45 minutes of being onsite for a work order.
You need to set up this requirement in Microsoft Dynamics 365 Field Service.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Create a new product with Field Service Product Type = Inventory
- B. Create a new product with Field Service Product Type = Service
- C. Create a price list where the Flat Fee is set to No
- D. Create a Field Service price list item where the Flat Fee is set to No, the Minimum Charge Duration is 45 minutes, and the Minimum Charge Amount is $100
- E. Create a Field Service price list item where the Flat Fee is set to Yes, the Minimum Charge Duration is 45 minutes, and the Minimum Charge Amount is $100
正解：B、C
質問 # 56
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create the Holiday Schedule.
Does this meet the goal?
- A. No
- B. Yes
正解：A
解説：
Section: Configure field service applications
質問 # 57
Drag and Drop Question
Contoso, Ltd. wants to understand how the out-of-the-box statuses for work orders coordinate with the automated processes included with Dynamics 365 Field Service.
Which actions below are associated with which processes? To answer, drag the action statement to the appropriate automated process. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
正解：
解説：
質問 # 58
Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites.
The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:
In Training, rating 1 Familiar, rating 3 Proficient, rating 5 Expert, rating 7 You need to evaluate this proficient model.
Which three statements apply to this proficiency model? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. There are multiple proficiency models available "out of the box" and you must choose one of them.
- B. This information above is all that is needed to create a proficiency model.
- C. This proficiency model can be created even though the ratings numbers have gaps.
- D. This proficiency model would need to be created.
- E. This proficiency model cannot be created because the ratings numbers have gaps.
正解：B、C、D
質問 # 59
You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport.
These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.
You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.
- A. Configure the customer asset records hierarchically, and maintain service history at the service account level.
- B. Configure the customer inventory records in a hierarchy, and maintain service history at the sub- component level.
- C. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.
- D. Configure the customer asset records hierarchically, and maintain service history at the sub- component level.
正解：D
解説：
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set- up-customer-assets
質問 # 60
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
質問 # 61
A functional consultant needs to enable Internet of Things (IoT) access.
Which two actions need to be taken? Each answer presents a complete solution.
- A. Assign access to IoT entities in the Field Service - Dispatcher role.
- B. Add technicians to the Connected Field Service - Technician role.
- C. Add dispatchers to the Connected Field Service - Technician role.
- D. Assign access to IoT entities in the Field Service - Administrator role.
- E. Assign access to IoT entities in the Field Service - Technician role.
正解：C、D
質問 # 62
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create each serialized component as a sub-asset to its parent asset.
Does this meet the goal?
- A. Yes
- B. No
正解：A
質問 # 63
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates and Work Hours.
Does this meet the goal?
- A. Yes
- B. No
正解：A
質問 # 64
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