[2025年更新]CSA試験問題集でテストエンジン練習テスト問題
合格できるCSA試験[2025年03月28日]最新413問題
質問 # 54
A Role is defined as what?
- A. A collection of permissions
- B. A set of access control rules
- C. A set of user access policies
- D. A Persona in a workflow
正解：A
質問 # 55
A knowledge article must be which of the following states to display to a user?
- A. Published
- B. Reviewed
- C. Drafted
- D. Retired
正解：A
質問 # 56
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
- A. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
- B. The CMDB contains ITIL process data pertaining to configuration items
- C. The CMDB contains data about tangible and intangible business assets
- D. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
正解：C
質問 # 57
IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as
- A. a spoke
- B. an action
- C. a connection
- D. an integration step
正解：A
質問 # 58
When adding a related list to a form, you choose the related list from the list callector, What is an example of a related list you might see on the list collector? Choose 3 answers:
- A. Outage->Task number
- B. Release Phase==Parent
- C. Problem==Parent
- D. Catalog Task->Parent
- E. HR Case-=Parent
正解：A、D、E
質問 # 59
What import utility do you use when the field names on the import set match the name of the fields on the Target table?
- A. Schema Mapping
- B. Mapping Assist
- C. Mapping Dashboard
- D. Automatic Mapping
正解：D
解説：
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/script/server-scripting
/concept/c_MappingOptions.html
質問 # 60
What feature do you use to specify which users are able to access a Service Catalog Item?
- A. Catalog User Role
- B. Can Order Tab
- C. User Criteria
- D. Can Read Role
正解：C
解説：
Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog- management/task/t_AppUserCritItemsCat.html
質問 # 61
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in
common?
- A. They direct the user to a catalog property
- B. They direct the user to a catalog UI policy
- C. They direct the user to a catalog client script
- D. They direct the user to a record producer
正解：D
質問 # 62
Which action enables personalization in a form for the admin role, only?
- A. Navigate to Context Menu > Configure > Table and add the role 'Admin' in the 'Available User' list box.
- B. Navigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true.
- C. Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.
- D. Navigate to Context Menu > Configure > Form Layout and select 'Enable Personalization' and Enter the
'admin' role.
正解：C
解説：
Explanation
This action allows only users with the admin role to personalize forms by using the Personalize Form button1.
The other options are either invalid or do not restrict personalization to the admin role only.
ReferencesPersonalize a formUI settings and personalizationPersonalization
質問 # 63
Which icon would you double click, to expand and collapse the list of all Applications and Modules?
- A. Funnel
- B. Clock
- C. Star
- D. Application
正解：D
解説：
Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and- ui/task/ui16-navigator-tasks.html
質問 # 64
Where would you go in ServiceNow to order services and products offered by various departments?
- A. Self Service
- B. Customer Service
- C. Service Department
- D. Service Catalog
正解：D
質問 # 65
What do you activate when you want to add applications or functionality within your development instance?
- A. Plugin
- B. Updated Pack
- C. Patch
- D. App Updated Set
- E. App Package
正解：A
解説：
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/plugins/concept
/c_ServiceNowPlugins.html
質問 # 66
When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?
- A. Sequence runtime value
- B. Input runtime value
- C. Starting runtime value
- D. Trigger runtime value
- E. Data pill runtime value
正解：E
質問 # 67
Which feature can be used to categorize a set of records from a list and make them visible to other users?
- A. Tags
- B. Favorites
- C. History
- D. Activity Formatter
正解：A
解説：
Tags are labels that you can apply to any task record in ServiceNow. You can use tags to categorize, filter, and search records. You can also share tags with other users to make them visible to others1.
Reference Using tags
質問 # 68
When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?
- A. Flow Editor
- B. Flow Manager
- C. Workflow Designer
- D. Workflow Editor
- E. Flow Designer
正解：A
質問 # 69
A User is stored in which table?
- A. User [ sys_user_group]
- B. User [ syst_user_profile]
- C. User [user_profile]
- D. User [sys_user]
正解：D
質問 # 70
Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?
- A. Knowledge Chat
- B. Chat bot
- C. Virtual Agent
- D. Now Support
- E. Agent Workspace
正解：C
質問 # 71
What is the primary application used to load data into ServiceNow?
- A. System Import Sets
- B. Configuration
- C. System Update Sets
- D. Service Level Management
正解：A
質問 # 72
The ServiceNow platform includes which types of interfaces? (Choose three.)
- A. Field Service Taskboard
- B. Service Portals
- C. Now Platform User Interfaces
- D. Now Mobile Apps
- E. Back Office Dashboard
- F. Agent Control Center
正解：B、C、D
質問 # 73
What is the purpose of a Related List?
- A. To create a one-to-many relationship
- B. To present related records
- C. To present related fields
- D. To dot-walk to a core table
正解：B
質問 # 74
What needs to be specified, when creating a Business Rule? (Choose four.)
- A. Who can run
- B. Table
- C. UI action
- D. Timing
- E. Application scope
- F. Condition to evaluate
- G. Update set
- H. Fields to update
- I. Script to run
正解：B、C、E、I
解説：
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/list-administration/task/t_Edi
質問 # 75
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)
- A. Right click on form header, select Configure > Form Layout
- B. Click on context menu, select Configure > Form Designer
- C. Select Field Class Manager module
- D. Select Fields and Columns module
正解：A、D
質問 # 76
Which one of the following statements describes the purpose of a Service Catalog workflow?
- A. A Service Catalog workflow generates three basic components: item variable types, tasks, and
notifications - B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex
fulfillment processes - C. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals
- D. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to
defined users or groups
正解：D
質問 # 77
What do you call any component that needs to be managed in order to deliver services?
- A. CMDB
- B. CSDM Items
- C. Configuration item
- D. Service Offerings
- E. Asset
正解：C
質問 # 78
Which module would you use to customize your instances banner image, text and colors?
A Homepage Admin > Pages > Branding
- A. System Ul > Ul Pages > Branding
- B. System Properties > Basic Configuration UI16
- C. System Properties > Branding
- D. Service Portal > Portals > Branding
正解：D
質問 # 79
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