合格させるCertified System Administrator CSAテスト問題集で[2025年09月12日] 更新された502問あります
ServiceNow CSA実際の問題と100%カバー率でリアル試験問題
ServiceNow CSA認定試験は、ServiceNowプラットフォームの管理と構成に関する専門知識を実証したい個人にとって絶好の機会です。この認定は雇用主によって高く評価されており、より良い雇用機会とキャリアの成長につながる可能性があります。
ServiceNow CSA認定は、ServiceNowプラットフォームでの個人のスキルと知識を検証する業界で認識された資格です。それは、ServiceNowと協力し、雇用機会の増加とより高い給与につながる可能性がある専門家にとって貴重な資産です。試験に合格することにより、個人はServiceNowプラットフォームを効果的に構成および管理する能力を実証できますが、雇用主は組織の生産性と効率を向上させる認定従業員を持つことから利益を得ることができます。
質問 # 166
Which testing framework is used to test ServerNew Applications?
- A. Test Driven Framework (TDF)
- B. Selenium
- C. Junit
- D. Automated test Framework (ATF)
正解：D
質問 # 167
What function do you use to add buttons, links, and context menu items on forms and lists?
- A. UI Policies
- B. UI Config
- C. UI Actions
- D. UI Settings
正解：C
解説：
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/list- administration/concept/c_UIActions.html
質問 # 168
Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?
- A. Assignment Rule
- B. Predictive Intelligence
- C. UI policy
- D. User Policy
正解：A
解説：
Assignment Rulesin ServiceNow automaticallyassign tasks(such as incidents, service requests, or change requests) to theappropriate group or individualbased on predefined criteria.
Acritical, high-priority service requestis created.
TheAssignment Rulechecks conditions (e.g., priority, category, requester, etc.).
The systemassignsthe request to the correctassignment group or individual.
How Assignment Rules Work:Example Scenario:
If an incident isPriority 1 (P1)and the category isNetwork, an assignment rule canautomatically route it to the
"Network Support" group.
A: User Policy
No such feature exists in ServiceNow for task assignments.
B: UI Policy
UI Policies controlform behavior (visibility, field conditions, etc.), not assignment logic.
C: Predictive Intelligence
Predictive Intelligence usesmachine learningto suggest assignments, butAssignment Rulesare the primary mechanism for automatic task allocation.
Reference:ServiceNow CSA Documentation - Configuring Assignment Rules
ServiceNow Official Documentation - Automating Task Assignments(https://docs.servicenow.com) Final answer: D. Assignment Rule
質問 # 169
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
- A. The Assignment Group manager field is empty.
- B. The manager is not a member of the Service Desk group.
- C. The manager is not a member of the Network and Hardware groups.
- D. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
- E. The manager does not have the itil role.
正解：E
質問 # 170
Which module is used as the first step for importing data?
- A. Transform Data
- B. Load Data
- C. Import Data
- D. Coalesce Data
正解：B
解説：
Reference: https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/import-sets
/concept/c_ImportDataUsingImportSets.htm
質問 # 171
When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?
- A. ${current.<propertyname>}
- B. ${<property name>.getDisplayValue()}
- C. ${event.<propertyname>)
- D. ${gs.<property name>>
正解：C
質問 # 172
Which statement correctly describes the differences between a Client Script and a Business Rule?
- A. A Client Script executes on the server and a Business Rule executes on the client
- B. A Client Script executes before a record is loaded and a Business Rule executes after a record is updated
- C. A Client Script executes on the client and a Business Rule executes on the server
- D. A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded
正解：C
質問 # 173
Which one statement correctly describes Access Control rule evaluation?
- A. Rules are evaluated from the general to the specific, so a table rule must be active to continue
- B. Rules are evaluated using roles. The role with the most permissions evaluates the rules first
- C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
- D. If more than one rule applies to a row, the older rule is evaluated first
正解：A
質問 # 174
Which action enables a user to view and specify date and time formats in their instance?
- A. Select the User menu > Preferences > Time Settings > Toggle display time zone
- B. Create a UI Script to set the default timezone
- C. Use the system properties to correct the instance's time zone
- D. Select the User menu > Preferences > Language & Region > Set date and time format and time zone
- E. Ask the user to adjust the time zone on their personal computer
正解：D
解説：
Users in ServiceNow can set their personal date and time format via:
# User menu > Preferences > Language & Region > Set date and time format and time zone
* Option A (Create a UI Script) is incorrect because UI Scripts do not modify user preferences.
* Option B (Adjust the time zone on their PC) is incorrect because ServiceNow instances have their own time zone settings.
* Option D (Toggle display time zone) is incorrect because there is no "Time Settings" option under Preferences.
* Option E (System properties to correct time zone) is incorrect because system-wide properties affect all users, but personal settings are changed via Preferences.
# Reference: ServiceNow User Preferences - Date & Time Settings
質問 # 175
Which framework can automatically populate values for the priority and Category field based on the Short description field value?
- A. Action
- B. Assignment Rule
- C. UI Policy
- D. CSDM
- E. Predictive intelligence
正解：B
質問 # 176
What is the result of the order in which access controls are evaluated?
- A. Ensures user has access to the fields in a table, before considering their access to the table
- B. Ensures user has access to a table, before evaluating access to a field in the table
- C. Ensures user has access to the application, before evaluating access to a module within the application
- D. Ensures user can get to work as quickly as possible
正解：B
質問 # 177
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?
- A. personal ize.control
- B. ul_page_admin
- C. ui_action_admin
- D. personal_list
正解：D
解説：
InServiceNow, thepersonal_listrole allows users toadd or remove fields from a list viewwithout requiring full administrator privileges.
Modify List Layout (Columns & Fields)
Users canadd, remove, or rearrange columnsin list views.
Save Personal List Preferences
Customizations applyonly to the user, unless they have additional permissions to modify system-wide settings.
Does NOT Allow System-Wide Changes
Unlike theadminrole,personal_listonly affectspersonal viewsof lists, not global configurations.
A: personalize.control(Incorrect)
No such role exists in ServiceNow.
C: ui_page_admin(Incorrect)
This role allows users tomanage UI Pages, but it does not provide list customization permissions.
D: ui_action_admin(Incorrect)
This role is used tomanage UI Actions(buttons, links, and client-side scripts), not list view configurations.
Key Capabilities of thepersonal_listRole:Why Other Options Are Incorrect?
Role-Based List Customization
ServiceNow List Personalization
User Roles and Permissions
ServiceNow User Roles
References from ServiceNow CSA Documentation:
質問 # 178
Knowledge articles within a knowledge base are grouped by category.
- A. False
- B. True
正解：B
質問 # 179
What access does a user need to be able to import anicies to a knowledge base?
- A. sn_knowledge_import
- B. Can contribute
- C. sn_knowledge_contripute
- D. Can import
正解：B
質問 # 180
While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?
- A. The manager does not have a delegate assigned,
- B. Bob Smith is a VIP.
- C. There is a business rule, excluding Bob.Smith from any approvals.
- D. Bob Smith does not have a delegate set up on his account,
- E. The Bob Smith user account, does not have a manager specified.
正解：E
解説：
InServiceNow Catalog Item Workflows, anapproval processoften includes aManager Approval step, which typically requires the requester'smanager(as defined in thesys_userrecord) to approve the request.
IfBob Smith's user record does not have a manager specified, the systemcannot determine who should approve the request, which may result in the approval step beingskipped.
A: There is a business rule, excluding Bob Smith from any approvals.
While business rules can affect approvals, it isunlikelythat a rule would exist specifically to exclude Bob Smith unless explicitly configured, which is uncommon.
B: Bob Smith does not have a delegate set up on his account.
Delegates areoptionaland only apply when a manager is unavailable. This does not affect whether the approval is skipped.
D: The manager does not have a delegate assigned.
A delegate only comes into play if an approveris out of officeor unavailable. This does not impact whether an approval isskipped entirely.
E: Bob Smith is a VIP.
Being marked as aVIPdoes not automatically bypass approval workflows. Approval processes follow defined rules in workflow configurations.
Reference:ServiceNow CSA Documentation - Approval Workflows & Manager Approvals ServiceNow Official Documentation - sys_user Manager Field & Approval Configuration(https://docs.
servicenow.com)
Final answer: C. The Bob Smith user account does not have a manager specified.
質問 # 181
Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?
- A. Task Flows
- B. Flow Diagrams
- C. Action Sets
- D. Action Sequences
- E. Flows
正解：B
質問 # 182
What is a quick way to create a report from a list view?
- A. Click Funnel, define filter conditions, click Create Report
- B. Click on filter breadcrumb, drag and drop on the Report > Create New module
- C. Apply filter, right click on column header, select Bar Chart
- D. Click Context Menu, select Create Report
- E. Apply filter, right click on column header, select Create Report
正解：A
質問 # 183
Which type of scripts run in the browser?
- A. Policies and Client Scripts
- B. script Include Scripts
- C. Access Contral Scripts
- D. Business Rule Scripts
正解：A
質問 # 184
What is the purpose of a Data Policy?
- A. Data Policies standardize data in Update Sets
- B. Data Policies enforce data consistency
- C. Data Policies apply to lists to standard data
- D. Data Policies enforce security
正解：B
解説：
In ServiceNow,Data Policiesare rules thatenforce data consistencyby ensuring that specific fields meet certain conditionsbefore being saved to the database. They apply toall data operations, including form submissions, web services, and data imports.
Work at the server-side level, ensuring data integrity before it is stored.
Canmake fields mandatoryorread-onlyacross different interfaces (e.g., forms, API calls, imports).
UnlikeUI Policies, which apply only toforms, Data Policies apply to alldata transactions, including integrations and imports.
Help maintaindata quality and consistencyacross the system.
Making a Field Mandatory:
Ensure that the"Short Description"field is always filled before saving anIncident.
Enforcing a Read-Only Field:
Prevent users from modifying the"Created Date"field.
Standardizing Data on Import:
When importing employee data, ensure that the"Department"field is always set and not left blank.
Data Policies ensuredata accuracy and integritybefore it is stored.
They apply toforms, web services, import sets, and background processes.
They help organizationsmaintain standardized and structured data.
A: Data Policies enforce security - Incorrect
Security is enforced usingAccess Control Lists (ACLs), not Data Policies.
B: Data Policies standardize data in Update Sets - Incorrect
Update Sets trackconfiguration changes, not data validation.
D: Data Policies apply to lists to standard data - Incorrect
Data Policies do not specifically target lists; they enforce rules at thedatabase level.
ServiceNow Docs: Data Policies Overview
ServiceNow CSA Study Guide - Data Policies vs. UI Policies
ServiceNow Product Documentation: Enforcing Data Consistency with Data Policies Key Features of Data Policies:Example Use Cases of Data Policies:Why "C. Data Policies enforce data consistency" is the Correct Answer?Explanation of Incorrect Options:References from Certified System Administrator (CSA) Documentation:
質問 # 185
Which tool is used for creating dependencies between configuration items in the CMDB?
- A. CI Relationship Editor
- B. CMDB Builder
- C. CI Service Manager
- D. Cl Class Manager
正解：D
質問 # 186
Which tool should be used to populate commonly used fields in a form?
- A. Template
- B. Reference Qualifier
- C. Assignment Rule
- D. Formatter
正解：A
質問 # 187
What options can you see, when you fight click on a Cl, from the Cl dependency view map?
Choose 3 answers
- A. View Knowledge
- B. View Cases
- C. View Affected Cis
- D. View Recent Outages
- E. View Related Tasks
正解：C、D、E
質問 # 188
On Access Control Definitions, what are ways you can set the permissions on a Table?
Choose 3 answers
- A. Groups
- B. Roles
- C. CRUD
- D. Conditional Expressions
- E. Script that sets the answer variable to true or false
正解：B、D、E
質問 # 189
......
ServiceNow CSAリアル2025年最新のブレーン問題集で模擬試験問題集：https://jp.fast2test.com/CSA-premium-file.html
CSA無料試験問題と解答PDF更新されたのは2025年09月：https://drive.google.com/open?id=1y_M2j8IWMVU0uvhjF94egTYoMJSG32tQ