[2024年06月14日] 500-444 PDF問題とテストエンジンには58問があります
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質問 # 21
What defines the DialPlan on a Cisco Voice Gateway/CUBE?
- A. Dial-Peers
- B. voice-class
- C. ATR
- D. Voip voice
正解：A
質問 # 22
What are two ways to deploy security certificates in CCE? (Choose two.)
- A. Self-signed
- B. Digitally signed
- C. Certificate Authority (CA)
- D. 3rd party signed
- E. Security Authority (SA)
正解：B、C
解説：
Two ways to deploy security certificates in CCE are Certificate Authority (CA) and Digitally Signed. A Certificate Authority (CA) is an organization that issues digital certificates to authenticate the identity of a user or service. A digitally signed certificate is one that is digitally signed by the entity that is issuing it, such as the Certificate Authority. This ensures that the certificate is not tampered with or altered in any way.
References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0501.html [2] https://tools.ietf.org/html/rfc4158
質問 # 23
Which three tools are used to download logs for CCE troubleshooting? (Choose three.)
- A. Unified System CLI
- B. RTTEST
- C. Diagnostic framework portico
- D. DUMPLOG
- E. PROCMON
- F. OPCTEST
正解：A、D、E
解説：
PROCMON, DUMPLOG, and Unified System CLI are three tools that can be used to download logs for CCE troubleshooting. PROCMON is a Windows-based tool that allows administrators to capture log files and view them in real time. DUMPLOG is a command-line tool that can be used to download log files from CCE nodes. Finally, Unified System CLI is a web-based tool that can be used to access the CCE system and download log files. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/troubleshooting
質問 # 24
What are two considerations for Active Directory (AD)? (Choose two.)
- A. Read-Only Domain Controllers (RODC) are supported
- B. global catalogs are required at each AD site
- C. Remote Access Control is available for software
- D. user interface available
- E. supports multi-domain, single AD Forest topology
正解：A、E
解説：
Two considerations for Active Directory (AD) are that Read-Only Domain Controllers (RODC) are supported and that it supports multi-domain, single AD Forest topology. RODC are used to provide secure access to AD data in remote locations, and the multi-domain, single AD Forest topology allows multiple domains to be managed from a single AD forest. Additionally, global catalogs are required at each AD site to enable efficient searches across the entire AD forest. AD does not provide a user interface, but Remote Access Control is available for software that is used to manage and administer the AD environment.
質問 # 25
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)
- A. VMware vSphere is required
- B. VMware vSphere is optional
- C. defined as Configuration Based
- D. defined as Rule Based
- E. VMware vCenter is required
正解：C、D
解説：
The UCS Tested Reference Configuration (TRC) is a validated server configuration for running Unified Computing System (UCS) in a data center environment. It is defined as either Configuration Based or Rule Based, depending on the specific use case. Configuration Based defines the server configuration based on specific performance characteristics, while Rule Based defines the server configuration based on specific usage. VMware vCenter is required for either Configuration Based or Rule Based, while VMware vSphere is optional.
質問 # 26
Which service is used to provide authorization between the Identity Provider (IdP) and application?
- A. Active Directory Federation Services (ADFS)
- B. Identity Service (IdS)
- C. SAML
- D. OAuthv2
正解：D
解説：
The service used to provide authorization between the Identity Provider (IdP) and application is OAuthv2. OAuthv2 is an open standard for authorization that enables applications to securely access resources from an IdP without having to manage the user credentials. OAuthv2 provides the IdP with the ability to grant limited access to its resources without having to share the user's credentials. Active Directory Federation Services (ADFS) and SAML are also commonly used for authorization, but OAuthv2 is the most widely used protocol for providing authorization between an IdP and an application.
質問 # 27
Which two certificates need to be uploaded to VOS servers for CA Signed certificate management? (Choose two.)
- A. CA Signed Certificate from CSR Request:tomcat
- B. CA Certificate:tomcat-trust
- C. CA Certificate:tomcat
- D. 3rd party signed Certificate
- E. CA Signed Certificate from CSR Request:tomcat-trust
正解：A、E
解説：
Explanation
To upload CA signed certificates to VOS servers, you need to upload two types of certificates: the CA certificate and the CA signed certificate from CSR request. The CA certificate is the root or intermediate certificate that validates the identity of the CA that issued the signed certificate. The CA signed certificate from CSR request is the certificate that contains the public key and the identity information of the server. You need to upload both types of certificates for each application that requires a certificate, such as tomcat, tomcat-trust, callmanager, etc. Therefore, the correct answer is B and E.
References:
Troubleshooting Cisco Contact Center Enterprise (CCET), page 3-2
Implementing Cisco Contact Center Enterprise (CCEI), page 3-5
Cisco Unified Communications Operating System Administration Guide, page 6-1
質問 # 28
What defines the DialPlan on a Cisco Voice Gateway/CUBE?
- A. Dial-Peers
- B. voice-class
- C. ATR
- D. Voip voice
正解：A
解説：
On a Cisco Voice Gateway or Cisco Unified Border Element (CUBE), the DialPlan is defined by the Dial-Peers. Dial-Peers are used to define the call routing and media flow. They are used to define the route patterns, call forwarding, call routing, call redirection, and Quality of Service (QoS).
質問 # 29
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
- A. Translation pattern
- B. Agent IP phone
- C. CTI route point
- D. Route pattern
正解：C
解説：
A CTI route point is a configuration object in Cisco Unified Communications Manager (CUCM) that enables end-to-end reporting and tracking of call transfers. When an agent transfers a call to another ICM Skill Group, it should be transferred to a CTI route point in order to maintain the end-to-end reporting context. Route patterns and translation patterns are used to route calls in CUCM, while an agent IP phone is the physical device used by an agent to access the ICM Skill Group.
質問 # 30
What are two considerations for PCCE 2K installation? (Choose two.)
- A. run Domain Manager tool, add root, facility, and instance
- B. add Router Logger after installing software
- C. add PGs via PG setup after installing the software
- D. needs ICM/CCE software installed on all ICM/CCE servers
- E. run Websetup after installing the software
正解：C、E
解説：
Explanation
According to the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0 (1), there are two considerations for PCCE 2K installation:
You need to add PGs via PG setup after installing the software. This is because the PG setup tool allows you to configure the PGs for different types of peripherals, such as CUCM, CVP, and Finesse. You can also configure the network interface cards, the PG redundancy, and the PG security settings using the PG setup tool1.
You need to run Websetup after installing the software. This is because the Websetup tool allows you to configure the PCCE components, such as the Router, Logger, AW-HDS-DDS, and CVP. You can also configure the call routing scripts, the dialed number plan, the agent teams, and the skill groups using the Websetup tool2.
You do not need to add Router Logger after installing the software, because the Router Logger is automatically installed and configured during the PCCE installation process3. You do not need to run Domain Manager tool, add root, facility, and instance, because the Domain Manager tool is only used for UCCE installations, not PCCE installations4. You do not need to install ICM/CCE software on all ICM/CCE servers, because the PCCE installation process automatically installs the ICM/CCE software on the required servers3.
References :=
Some possible references are:
1: Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0 (1), Chapter:
Create Virtual Machines for Components, Section: Create VM for Unified CCE PG, 4 2: Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0 (1), Chapter: Configure PCCE Components, Section: Run Websetup, 1 3: Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0 (1), Chapter: Install PCCE Software, Section: Install PCCE Software on Unified CCE Rogger, 3 4: Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0 (1), Chapter: Install Unified CCE Software, Section: Run Domain Manager, 5
5:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterpri
質問 # 31
Where can the SAML Certificate Expiry details be checked in PCCE Web Administration Manager (S.RO.G)?
- A. Infrastructure Settings -> Device Configurations -> Identity Services
- B. Infrastructure Settings -> License Management
- C. Features -> Single Sign-On
- D. Features -> Context Service
正解：C
解説：
Explanation
The SAML Certificate Expiry details can be checked in the PCCE Web Administration Manager (S.RO.G) under the Features -> Single Sign-On menu. This menu can be used to view the certificate details, such as the issuer, validity period, and expiry date1.
SAML (Security Assertion Markup Language) is a standard protocol for exchanging authentication and authorization information between an identity provider (IdP) and a service provider (SP). SAML uses XML-based assertions that contain information about the user's identity, attributes, and privileges. SAML certificates are used to sign and encrypt the assertions, and to verify the trust relationship between the IdP and the SP2.
PCCE (Packaged Contact Center Enterprise) is a solution that integrates multiple Cisco Unified Communications applications, such as CCE (Contact Center Enterprise), CVP (Customer Voice Portal), Finesse, CUIC (Unified Intelligence Center), and ECE (Enterprise Chat and Email). PCCE uses SAML to enable single sign-on (SSO) for users to access various PCCE applications with one username and password. PCCE uses Cisco Identity Service (IdS) as the SP and supports various IdPs, such as Active Directory Federation Services (AD FS), PingFederate, or Okta1.
The PCCE Web Administration Manager (S.RO.G) is a web-based interface that allows administrators to configure and manage various PCCE features and settings, such as SSO, Context Service, License Management, Device Configurations, etc. The S.RO.G stands for Single Pane of Glass, which means that the PCCE Web Administration Manager provides a unified and simplified view of the PCCE system1.
The other options are incorrect because:
A: Features -> Context Service is a menu that allows administrators to configure and manage the Context Service feature, which is a cloud-based service that stores and retrieves customer data across different channels and applications. It has nothing to do with the SAML Certificate Expiry details1.
B: Infrastructure Settings -> License Management is a menu that allows administrators to configure and manage the license settings for the PCCE system, such as the license type, the license server, the license usage, etc. It has nothing to do with the SAML Certificate Expiry details1.
D: Infrastructure Settings -> Device Configurations -> Identity Services is a menu that allows administrators to configure and manage the Cisco Identity Service settings, such as the IdP URL, the IdS URL, the IdS certificate, etc. It does not show the SAML Certificate Expiry details, but rather the IdS Certificate Expiry details, which are different1.
References:
3: Discuss Cisco 500-444 Exam Topic 4 Question 10 | Pass4Success 1: Cisco Unified Contact Center Enterprise Features Guide, Release 12.0 - Single Sign-On 4: Free Cisco 500-444 CCEIT Questions - Pass Cisco 500-444 - Pass4Success 2: Application Management certificates frequently asked questions
質問 # 32
What are two ways to deploy security certificates in CCE? (Choose two.)
- A. Certificate Authority (CA)
- B. Self-signed
- C. 3rd party signed
- D. Digitally signed
- E. Security Authority (SA)
正解：A、B
解説：
Explanation
Security certificates are used to ensure that browser communication is secure by authenticating clients and servers on the web. There are two ways to deploy security certificates in CCE: Certificate Authority (CA) signed certificates and self-signed certificates1.
CA signed certificates are certificates that are issued by a trusted third-party entity, such as VeriSign or Thawte, that validates the identity of the certificate owner. CA signed certificates are more secure and reliable than self-signed certificates, but they also require more time and money to obtain and maintain2.
Self-signed certificates are certificates that are generated and signed by the certificate owner, without involving any third-party entity. Self-signed certificates are easier and cheaper to create and deploy, but they are less secure and trustworthy than CA signed certificates, as they can be easily forged or tampered with2.
CCE supports both CA signed certificates and self-signed certificates for securing the communication between different components, such as AW, CVP, Finesse, ECE, etc. However, some components may require additional steps or configurations to use CA signed certificates, such as importing the CA certificate into the AW machines, changing the Java truststore password, or binding the CA signed certificate in the Diagnostic Portico123.
The other options are not valid ways to deploy security certificates in CCE:
Security Authority (SA) is not a term related to security certificates, but rather a role that is assigned to a user or a group in CCE to grant them access to certain security features, such as encryption, auditing, or IPsec1.
3rd party signed certificates are not a distinct category of security certificates, but rather a synonym for CA signed certificates, as they both involve a third-party entity that signs the certificates2.
Digitally signed certificates are not a specific type of security certificates, but rather a general characteristic of all security certificates, as they all use digital signatures to verify the authenticity and integrity of the certificate data2.
References:
1: Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) - Certificate Management for Secured Connections 2: Packaged CCE Migration Guide, Release 12.0 - Manage Security Certificates 4:
Computer forensics certifications - Infosec Resources 3: Implement CA Signed Certificates in a CCE Solution
- Cisco
質問 # 33
What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)
- A. creates a log file pertaining to the operations that it performs for troubleshooting
- B. validates any certificate
- C. generates self-signed certificates in the PEM format, which is an X509 extension
- D. is supported on servers running Linux Server
- E. generates certificate signing requests (CSR)
正解：A、E
解説：
The Cisco CiscoCertUtil tool is a command-line utility that can be used to generate Certificate Signing Requests (CSRs), generate self-signed certificates in the PEM format (which is an X509 extension), validate any certificate, and create a log file pertaining to the operations that it performs for troubleshooting. This can be useful for troubleshooting any issues that may arise when generating or validating certificates. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr21/cme_cr21_3_2_3.html
質問 # 34
Which two descriptions apply to UC on UCS Spec Based? (Choose two.)
- A. may be available as a packaged offer such as the Cisco Business Edition 7000 Platform
- B. VMware vSphere is optional
- C. defined as Configuration Based
- D. defined as Rule Based
- E. VMware vCenter is required
正解：A、C
解説：
UC on UCS Spec Based is a simplified way of deploying a Unified Communications (UC) solution using the Cisco Business Edition 7000 (BE7000) platform. It is defined as Configuration Based, meaning that the configuration is predefined and the customer is not required to manually configure the system. Additionally, it may be available as a packaged offer, as is the case with the BE7000 platform. Reference: https://www.cisco.com/c/en/us/products/unified-communications/uc-on-ucs-spec-based/index.html
質問 # 35
Which team is responsible for ensuring that servers designated for use by CCE VMs meet these requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements?
- A. Support Team
- B. Deployment team
- C. Sales team
- D. Design team
正解：A
質問 # 36
What is used to build VXML applications?
- A. Configuration Manager
- B. PCCE Web Administration Manager (S.P.O.G)
- C. Call Studio development platform
- D. Script Editor tool
正解：C
解説：
Call Studio is the development platform used to build VXML applications. It is a graphical development environment that allows developers to quickly build and deploy voice applications using drag-and-drop components. Call Studio comes with a suite of tools and components that allow developers to create interactive voice applications that can respond to user input and make decisions based on the input. Reference: https://www.cisco.com/c/en/us/products/unified-communications/call-studio/index.html
質問 # 37
What is the URL for the VOS O/S admin page?
- A. https://<FODN>:80/cmplatform
- B. https://<FQDN>:8443/cmplatform
- C. https://<FQDN>:8443/osadmin
- D. https://<FQDN>:8443/vosplatform
正解：C
解説：
Explanation
The URL for the VOS O/S admin page is https://<FQDN>:8443/osadmin. VOS O/S admin is a web-based tool that allows you to perform various administrative tasks on the Unified CCE servers, such as managing users, certificates, services, network settings, backups, and upgrades. VOS O/S admin requires the fully qualified domain name (FQDN) of the server and the port number 8443 to access the login page. The other options are not valid URLs for the VOS O/S admin page12. References: Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1)1, Cisco Unified Contact Center Enterprise Administration Guide, Release 12.5(1)2.
質問 # 38
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
- A. Translation pattern
- B. Agent IP phone
- C. CTI route point
- D. Route pattern
正解：C
解説：
Explanation
When an agent transfers a call to another ICM Skill Group, the call should be transferred to a CTI route point that is associated with a routing client and a dialed number in the ICM configuration. This way, the ICM can route the call to the appropriate agent based on the skill group and the call context. The ICM can also maintain the end-to-end reporting context for the call, such as the original call type, the transfer reason, the transfer time, and the transfer destination. If the call is transferred to an agent IP phone, a route pattern, or a translation pattern, the ICM will lose the visibility and control of the call, and the reporting context will be broken.
References: Troubleshooting Cisco Contact Center Enterprise (CCET) course, Module 3: Troubleshooting Call Flows, Lesson 3: Troubleshooting Transfers12
質問 # 39
What are the Active and Configured CUIC Users for the 2K deployment model?
- A. 100/600
- B. 200/800
- C. 200/400
- D. 200/1200
正解：D
質問 # 40
Which type of machine will run an automated deferred sync job?
- A. AW/HDS machine
- B. AW client machine
- C. Secondary AW machine
- D. Principal AW machine
正解：A
解説：
An AW/HDS machine is a hybrid of an AW client machine and a Secondary AW machine, and it is used to run automated deferred sync jobs. These jobs are typically used to transfer data between two or more AW machines, and the AW/HDS machine acts as the intermediary, making sure that all of the data is kept up-to-date and in sync.
References: [1] https://www.oracle.com/webfolder/technetwork/tutorials/obe/fmw/oim/11gR2-PS3/OIM_11gR2_PS3_Installation/OIM_11gR2_PS3_Installation_Step2.html [2] https://docs.oracle.com/cd/E24628_01/doc.121/e28814/config_hds_aw.htm [3] https://docs.oracle.com/en/middleware/lifecycle/12.2.1.4/core/one-time-processes-deferred-synchronization-jobs.html
質問 # 41
How are remote sites added?
- A. PG Setup
- B. Initialization Wizard
- C. SPOG interface
- D. Websetup
正解：D
解説：
Explanation
Remote sites are added using the Websetup tool, which is a web-based interface that allows administrators to configure and manage the Packaged Contact Center Enterprise (PCCE) deployment12. Websetup provides a wizard-like process that guides the user through the steps of adding a remote site, such as entering the site name, the PG hostnames or IP addresses, the PG client types, the Unified CM publisher and subscribers, the Finesse server, and the CVP servers1. Websetup also performs automated configuration tasks for the Unified CCE PG, the Unified CCE Rogger, and the CVP Reporting Server1.
Option A is incorrect because PG Setup is a tool that is used to configure the peripheral gateways (PGs) in the main site, not the remote sites3. Option B is incorrect because Initialization Wizard is a tool that is used to initialize the PCCE deployment, not to add remote sites4. Option C is incorrect because SPOG interface is a term that refers to the Single Pane of Glass interface, which is a web-based interface that provides a unified view of the PCCE system status, not a tool to add remote sites5.
References:
1: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6 (1) - Manage Remote Sites [Cisco Packaged Contact Center Enterprise] - Cisco
2: Troubleshooting Cisco Contact Center Enterprise (CCET) course, Module 1: PCCE Overview
3: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6 (1) - Configure Peripheral Gateways [Cisco Packaged Contact Center Enterprise] - Cisco
4: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6 (1) - Initialize the Deployment [Cisco Packaged Contact Center Enterprise] - Cisco
質問 # 42
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