[2024年01月08日] トップクラスの500-444練習試験問題
実際問題を使って500-444無料問題集サンプル問題と練習テストエンジン
Cisco 500-444試験は、Cisco Contact Center Enterprise（CCE）ソリューションの実装とトラブルシューティングに関心のあるIT専門家の認定試験です。この試験は、コンタクトセンターテクノロジーのインストール、構成、トラブルシューティングなど、CCEのさまざまな分野の候補者の知識とスキルを検証するように設計されています。この試験は、Cisco Certified Network Professional（CCNP）Collaboration Certificationの要件であり、それに合格すると、コンタクトセンターソリューションの設計、展開、およびサポートに関する候補者の専門知識が実証されます。
質問 # 34
Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?
- A. Automated differential
- B. OnDemand
- C. Push
- D. Manual differential
正解：A
解説：
The sync job that runs every 10 minutes to bring back the OUTOFSYNC machine to the IN_SYNC state is the Automated Differential sync job. This job compares the configuration files on the primary and secondary servers, copies the changes from the primary to the secondary, and then executes the configuration commands to bring the secondary server into the same state as the primary. The Manual Differential sync job is a similar process, but it requires user intervention to manually select the changes that need to be synchronized from the primary to the secondary server. The OnDemand sync job is a one-way process that pushes the configuration from the primary server to the secondary server, and the Push sync job is a one-way process that pushes the configuration from the secondary server to the primary server.
質問 # 35
How are remote sites added?
- A. Websetup
- B. Initialization Wizard
- C. PG Setup
- D. SPOG interface
正解：C
質問 # 36
What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.)
- A. Downloads JTAPI from the Unified Communications Manager, but manually need to be installed in the Unified CCE PG.
- B. Creates the CUCM Peripheral Gateway (PG) with the CUCM PIM.
- C. Creates the Media Routing PG (MR PG) with three MR PIMs.
- D. Downloads JTAPI from the Unified Communications Manager and installs it on the Unified CCE PG.
- E. Creates just VRU PG; VRU PIMs need to be added manually.
正解：C、E
質問 # 37
Where are external voice DNs sourced from in a CCE Dial Plan?
- A. CUBE
- B. VGW
- C. CUCM
- D. CVP
正解：C
質問 # 38
Which three statements describe fails in the high availability of Cisco Unified Intelligent Contact Management central controller? (Choose three.)
- A. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.
- B. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side A.
- C. There is no impact on call processing during a Cisco Unified ICM Logger failure.
- D. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.
- E. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
- F. If the private LAN fails, the Peripheral Gateways are used to help determine the active call router side of the duplex pair.
正解：A、B、E
質問 # 39
How is a call assigned to a call type in the PCCE system?
- A. when the call is routed to an agent
- B. when the call is first post-routed from Cisco Unified Customer Voice Portal
- C. when a call-routing script hits the first Queue to Skill Group node
- D. when the call terminates, and data is written to the Cisco TCD table
正解：B
解説：
The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table [1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent [2].
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
1. Solution Design Guide for Cisco Unified Contact Center Enterprise ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
2. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F
質問 # 40
What is the URL for the VOS O/S admin page?
- A. https://<FQDN>:8443/osadmin
- B. https://<FODN>:80/cmplatform
- C. https://<FQDN>:8443/cmplatform
- D. https://<FQDN>:8443/vosplatform
正解：A
解説：
The URL for the VOS O/S admin page is https://<FQDN>:8443/osadmin. This page allows administrators to manage the VOS operating system, including viewing logs, managing users and groups, and managing system settings. It is also possible to access the VOS platform administration page from this page, as well as access the VOS REST API. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/vos/admin/admin_reference/vos_admin_reference_chapter_01001.html
質問 # 41
What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)
- A. is supported on servers running Linux Server
- B. generates self-signed certificates in the PEM format, which is an X509 extension
- C. creates a log file pertaining to the operations that it performs for troubleshooting
- D. validates any certificate
- E. generates certificate signing requests (CSR)
正解：C、E
質問 # 42
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
- A. Translation pattern
- B. Agent IP phone
- C. CTI route point
- D. Route pattern
正解：C
質問 # 43
Which protocol is used between ICM Central Controller and IVR/CUCM PG?
- A. OCTI
- B. ccagent
- C. SIP
- D. Device Management Protocol (DMP)
正解：D
解説：
Device Management Protocol (DMP) is a protocol used between ICM Central Controller and IVR/CUCM PGs. It is used to send commands, such as to bring up a voice channel, to the PGs. OCTI, SIP, and ccagent are not protocols used between ICM Central Controller and IVR/CUCM PGs.
質問 # 44
What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)
- A. to issue a CA signed Identity certificates
- B. to provide domain validation certificate
- C. to generate a new Certificate Signing Request (CSR)
- D. to import the root CA certificate to each component
- E. to provide validation of certificate requests
正解：A、E
解説：
1. to provide validation of certificate requests: A CA is responsible for verifying the identity of an entity before issuing a certificate. This includes verifying the entity's identity, such as by checking government-issued identification or business registration documents.
2. to issue a CA-signed Identity certificates: After validating the entity's identity, the CA issues the certificate, which is signed by the CA's private key. This certificate can be used to authenticate the identity of the entity, establish trust and secure communication.
References:
https://tools.ietf.org/html/rfc5280
https://www.globalsign.com/en/ca-services/what-is-a-ca/
質問 # 45
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
- A. Translation pattern
- B. Agent IP phone
- C. CTI route point
- D. Route pattern
正解：C
解説：
A CTI route point is a configuration object in Cisco Unified Communications Manager (CUCM) that enables end-to-end reporting and tracking of call transfers. When an agent transfers a call to another ICM Skill Group, it should be transferred to a CTI route point in order to maintain the end-to-end reporting context. Route patterns and translation patterns are used to route calls in CUCM, while an agent IP phone is the physical device used by an agent to access the ICM Skill Group.
質問 # 46
Which sync is triggered when an administrator performs any create, update, or delete operation on a specific configuration item?
- A. OnDemand
- B. Automated differential
- C. Push
- D. Manual differential
正解：D
質問 # 47
What is used to build VXML applications?
- A. Call Studio development platform
- B. Script Editor tool
- C. Configuration Manager
- D. PCCE Web Administration Manager (S.P.O.G)
正解：B
質問 # 48
Which protocol is used between ICM Central Controller and IVR/CUCM PG?
- A. OCTI
- B. Device Management Protocol (DMP)
- C. ccagent
- D. SIP
正解：D
質問 # 49
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)
- A. Unspecified - For the Incoming name ID format
- B. uid - For Identifying the authenticated user in the claim sent to the applications
- C. user_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.
- D. E-Mail Address - For the Outgoing claim type
- E. sAMAccountName - Logon names maintained for backward compatibility
正解：B、C
質問 # 50
What are two types of upgrades available for CCE? (Choose two.)
- A. Technology Refresh
- B. Deviation
- C. Common Ground
- D. Standard
- E. User Interface
正解：A、D
解説：
Two types of upgrades available for CCE are Technology Refresh and Standard. Technology Refresh upgrades replace outdated hardware and software components with the latest versions, while Standard upgrades include features and bug fixes.
質問 # 51
What are two considerations for PCCE 2K installation? (Choose two.)
- A. needs ICM/CCE software installed on all ICM/CCE servers
- B. add Router Logger after installing software
- C. run Domain Manager tool, add root, facility, and instance
- D. add PGs via PG setup after installing the software
- E. run Websetup after installing the software
正解：A、C
解説：
Two considerations for PCCE 2K installation are to run Domain Manager tool, add root, facility, and instance, and to ensure that ICM/CCE software is installed on all ICM/CCE servers. The Domain Manager tool allows the administrator to define the domain structure for PCCE and add root, facility, and instance objects. Additionally, Websetup should be run after installing the software to configure the ICM/CCE environment. Adding PGs via PG Setup should only be done after installing the software, and it is not necessary to add Router Logger after installation.
質問 # 52
What is important to remember about VMs when deploying Direct Attached Storage (DAS) only systems?
- A. Failure of a physical server brings down only specific VMs allocated to that specific storage and installed on that VMware vSphere Host.
- B. Failure of a physical server doesn't bring down all the VMs that are installed on that VMware vSphere Host.
- C. Failure of a VM doesn't bring down all the components that are installed on the VM.
- D. Failure of a VM brings down all the components that are installed on the VM.
正解：B
解説：
When deploying a Direct Attached Storage (DAS) only system, it is important to remember that failure of a physical server will not bring down all the VMs that are installed on that VMware vSphere Host. Each VM is allocated to a specific storage, so only the VMs that are installed on the failed physical server will be affected. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization_deployment/guide/vdeploy/b_vdeploy_chapter_01001.html
質問 # 53
Which team is responsible for ensuring that servers designated for use by CCE VMs meet these requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements?
- A. Design team
- B. Deployment team
- C. Support Team
- D. Sales team
正解：B
解説：
The Deployment team is responsible for ensuring that servers designated for use by CCE VMs meet the requirements for Storage System Performance and IOPS. This includes verifying that the server hardware meets the specified requirements, such as the number of drives, drive size, and RAID configuration. Additionally, the Deployment team must ensure that the server meets the required IOPS, which is determined by the server type, storage system configuration, and workloads.
質問 # 54
Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)
- A. Root certificate
- B. Self-signed certificate
- C. Certificate authority certificate
- D. Domain validation certificate
- E. Digital certificate
正解：C、E
解説：
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf When the HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse, the primary and secondary servers accept only digital certificates that are issued by a certificate authority (CA).
A digital certificate is an electronic document that uses a digital signature to bind a public key with an identity, such as the name of a person or an organization, and the certificate is issued by a trusted third party, such as a certificate authority (CA). The digital certificate confirms the identity of the server and enables secure communication between the client and the server.
A certificate authority (CA) certificate is a type of digital certificate that is issued by a trusted third party, such as a certificate authority (CA), to verify the identity of an entity and establish trust.
References:
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/finesse/118248-configure-certificates-finesse-00.html
https://www.globalsign.com/en/ssl-information-center/what-is-a-digital-certificate/
質問 # 55
Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
- A. Secure communication using flow around mode
- B. Normalize SIP messages using SIP profiles
- C. Record calls by forking the media using build-in-bridge
- D. NAT for address hiding D Demarcation point between networks
- E. Silent Monitor inbound voice calls
正解：A、B、D
解説：
Cisco Unified Border Element (CUBE) is a network element that provides a number of features for securing and controlling voice, video, and data communications when Cisco Unified Communications Manager (CUCM) and Cisco Unified Customer Voice Portal (CVP) are used.
NAT for address hiding: CUBE provides Network Address Translation (NAT) capabilities that allow you to hide the internal IP addresses of the CVP and CUCM servers from the public Internet. This is useful for security and compliance reasons, as it makes it harder for hackers to identify and attack these servers.
Demarcation point between networks: CUBE acts as a demarcation point between the customer network and the service provider network. This allows for secure and controlled communication between the two networks.
Normalize SIP messages using SIP profiles: CUBE can normalize SIP messages using SIP profiles, which allows it to ensure that incoming SIP messages conform to a specific format and contain the necessary headers and parameters. This can help to improve the reliability and security of SIP-based communications.
Silent Monitor inbound voice calls: CUBE does not provide silent monitor feature, it is a feature of CUCM that allows a supervisor to listen in on an agent's call without the agent or the caller knowing.
Record calls by forking the media using build-in-bridge: CUBE does not provide this feature, it is a feature of CUCM that allows for call recording by forking the media through a built-in bridge.
References:
Cisco Unified Border Element Configuration Guide (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cube/12_5/cube_12_5_configuration_guide/cube_12_5_configuration_guide_chapter_01.html)
質問 # 56
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Cisco 500-444試験では、Cisco Unified Contact Center Enterprise（UCCE）、Cisco Packaged Contact Center Enterprise（PCCE）、Cisco SocialMinerなど、CCEに関連するさまざまなトピックをカバーしています。この試験では、統一されたCCEソリューションコンポーネント、アーキテクチャ、展開モデルに関する候補者の知識、およびトラブルシューティングの方法論とベストプラクティスもテストします。この試験に合格することは、コンタクトセンターテクノロジーでキャリアを進め、Cisco Technologiesを使用して複雑なコンタクトセンターソリューションを設計および実装する能力を実証したいITの専門家にとって不可欠です。
Cisco 500-444認定試験は、Cisco Contact Center Enterprise Solutionsの実装とトラブルシューティングの経験がある専門家を対象としています。この試験の候補者は、Cisco Unified Contact Center Enterprise、Cisco Customer Voice Portal、Cisco Unified Intelligence Centerの展開など、コンタクトセンターインフラストラクチャを深く理解する必要があります。
合格させるCisco 500-444試験問題でテスト復刻エンジンとPDF：https://jp.fast2test.com/500-444-premium-file.html
2024年最新の実際に出ると確認されたCisco 500-444無料試験問題：https://drive.google.com/open?id=1qWZaLG64Ox4Uzf-zCFRFx6T3fLtMxJJ7