検証済みの500-444テスト問題集と解答で正確な58問
Cisco 500-444テストエンジンPDFで全問無料問題集
質問 # 23
Which team is responsible for ensuring that servers designated for use by CCE VMs meet these requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements?
- A. Support Team
- B. Deployment team
- C. Sales team
- D. Design team
正解：B
解説：
Explanation
The deployment team is responsible for ensuring that servers designated for use by CCE VMs meet the requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements. The deployment team is the group of engineers who install, configure, and test the CCE solution at the customer site. They must follow the design specifications and guidelines provided by the design team, and verify that the hardware and software components are compatible and meet the performance and capacity requirements. The deployment team must also ensure that the CCE VMs are deployed on the appropriate servers and have the correct network and storage configurations1. References: Troubleshooting Cisco Contact Center Enterprise (CCET) course outline2, Virtualization for Cisco Packaged CCE Release
11.6(x)1.
質問 # 24
Which signed certificate is less administration in environments with many servers, such as CCE?
- A. Self-signed
- B. Certificate Authority (CA)
- C. Security Authority (SA)
- D. 3rd party signed
正解：B
解説：
Explanation
Certificate Authority (CA) signed certificates are less administration in environments with many servers, such as CCE, because they are issued by a trusted third-party entity that validates the identity of the certificate owner and provides a chain of trust. CA signed certificates are more secure and reliable than self-signed certificates, which are generated by the same entity whose identity they certify and are not verified by anyone else. Self-signed certificates require manual installation and configuration on each server and client that needs to communicate with them, which can be tedious and error-prone. 3rd party signed certificates are similar to CA signed certificates, but they are issued by a commercial entity that may charge a fee for their services. Security Authority (SA) is not a valid term for a certificate issuer. References: 1, 2, 3
質問 # 25
What is important to remember about VMs when deploying Direct Attached Storage (DAS) only systems?
- A. Failure of a physical server brings down only specific VMs allocated to that specific storage and installed on that VMware vSphere Host.
- B. Failure of a VM doesn't bring down all the components that are installed on the VM.
- C. Failure of a VM brings down all the components that are installed on the VM.
- D. Failure of a physical server doesn't bring down all the VMs that are installed on that VMware vSphere Host.
正解：C
解説：
Explanation
When deploying Direct Attached Storage (DAS) only systems, it is important to remember that failure of a VM brings down all the components that are installed on the VM. This is because DAS is a type of storage that is connected directly to the computer accessing it, such as a PC or server, as opposed to storage that is accessed over a network, such as network-attached storage (NAS) or storage area network (SAN). DAS provides fast and low-latency access to the data, but it also limits the scalability and availability of the system.
If a VM fails, the data stored on the DAS attached to that VM becomes inaccessible to other VMs or applications. Therefore, it is essential to have a backup and recovery strategy for the data on the DAS, as well as a high availability design for the VMs123. References: Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.6 (1)1, Direct-Attached Storage (DAS): What is it?4, Share an Azure managed disk across VMs2.
質問 # 26
What is needed to execute a particular script that is configured using script explore for a specific time?
- A. Dialed Number mapped to a CallType
- B. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
- C. Dialed Number with scheduled script
- D. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
正解：B
解説：
Explanation
To execute a particular script that is configured using script explorer for a specific time, you need to have a dialed number mapped to a call type and in turn mapped to a scheduled script. This is because the dialed number identifies the call and associates it with a call type, which determines the routing script to be executed.
The routing script can be scheduled for different versions or times using the script explorer tool. The script explorer allows you to view, modify, and schedule scripts for different call types and dialed numbers12. References: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2)1, Cisco Packaged Contact Center Enterprise Features Guide, Release
12.0 (1)2.
質問 # 27
How is a call assigned to a call type in the PCCE system?
- A. when the call terminates, and data is written to the Cisco TCD table
- B. when the call is first post-routed from Cisco Unified Customer Voice Portal
- C. when a call-routing script hits the first Queue to Skill Group node
- D. when the call is routed to an agent
正解：B
解説：
The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table [1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent [2].
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
1. Solution Design Guide for Cisco Unified Contact Center Enterprise ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
2. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F
質問 # 28
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
- A. Audio
- B. Ringing
- C. an error message
- D. MoH
正解：C
質問 # 29
What is the URL for the VOS O/S admin page?
- A. https://<FQDN>:8443/cmplatform
- B. https://<FODN>:80/cmplatform
- C. https://<FQDN>:8443/vosplatform
- D. https://<FQDN>:8443/osadmin
正解：A
質問 # 30
Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
- A. Secure communication using flow around mode
- B. NAT for address hiding D Demarcation point between networks
- C. Silent Monitor inbound voice calls
- D. Normalize SIP messages using SIP profiles
- E. Record calls by forking the media using build-in-bridge
正解：A、C、D
解説：
Explanation
Cisco Unified Border Element (CUBE) is a session border controller that provides session control, security, interworking, and demarcation for voice and video calls between the enterprise IP network and service provider SIP trunks1. When CUBE is used with CCE and CVP, it provides the following three features:
Silent Monitor inbound voice calls: CUBE supports the silent monitoring feature for inbound voice calls from the PSTN to the CCE agents. This feature allows supervisors to listen to the agent-customer conversations without being noticed by either party. CUBE uses the built-in-bridge (BIB) capability of the agent phone to fork the media stream and send it to the monitoring server2.
Secure communication using flow around mode: CUBE supports secure communication using Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) for SIP signaling and media streams. CUBE can operate in flow around mode, where it terminates the TLS/SRTP sessions from the service provider and the enterprise, but does not perform any media processing or transcoding. This mode reduces the CPU load on CUBE and preserves the end-to-end media encryption3.
Normalize SIP messages using SIP profiles: CUBE supports SIP normalization using SIP profiles, which are collections of parameters that modify the SIP messages that pass through CUBE. SIP profiles can be used to resolve interoperability issues between different SIP implementations, such as service providers, CVP, and CCE. SIP profiles can also be used to enhance the functionality of CUBE, such as adding or removing headers, modifying timers, and enabling features4.
References: Cisco Unified Border Element data sheet1, Cisco Unified Border Element Configuration Guide234.
質問 # 31
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)
- A. VMware vSphere is required
- B. VMware vSphere is optional
- C. defined as Configuration Based
- D. VMware vCenter is required
- E. defined as Rule Based
正解：A、C
解説：
Explanation
= UC on UCS Tested Reference Configuration (TRC) is a type of deployment option for Cisco Unified Communications applications on Cisco Unified Computing System (UCS) servers. TRC is defined as Configuration Based, which means that it specifies the exact hardware configuration, including server model, CPU, memory, disk, RAID settings, BIOS settings, and network adapters. TRC also requires VMware vSphere as the virtualization software, and does not support any other hypervisor. VMware vCenter is not required for TRC, but it is recommended for managing multiple ESXi hosts. TRC is different from Specs-based, which is defined as Rule Based, and allows more flexibility in choosing the hardware components, as long as they meet the minimum requirements and follow the rules defined by Cisco. Specs-based also supports other hypervisors besides VMware vSphere, such as Microsoft Hyper-V and KVM. References := Troubleshoot UC on UCS TRC, UC on UCS Specs-based, and 3rd-party Specs-based Deployments1 Collaboration Virtualization Sizing2 Unified Computing System Hardware3 What to select - Cisco BE6000 or UC-on-UCS45
質問 # 32
Which CLI command manages the Java Keystore Certificate in Windows CCE servers?
- A. OPENSSL
- B. Keytool
- C. PROCMON
- D. System CLI
正解：B
解説：
Keytool is the command-line tool used to manage the Java Keystore Certificate in Windows CCE servers. This tool is used to create, import, and export certificates for use with Java applications. It can also be used to view the certificate request, as well as to modify the certificate's friendly name and store name. This can be useful for managing Java Keystore Certificates on Windows CCE servers. Reference: https://docs.oracle.com/cd/E19509-01/820-3503/gghji/index.html
質問 # 33
Which three statements describe fails in the high availability of Cisco Unified Intelligent Contact Management central controller? (Choose three.)
- A. If the private LAN fails, the Peripheral Gateways are used to help determine the active call router side of the duplex pair.
- B. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.
- C. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.
- D. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
- E. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side A.
- F. There is no impact on call processing during a Cisco Unified ICM Logger failure.
正解：C、D、E
質問 # 34
Which service must be restarted after modifying the Java Keystore on the CVP servers?
- A. Cisco CVP Call server
- B. Cisco CVP WebServicesManager
- C. Client license service
- D. Cisco CVP VXML server
正解：B
解説：
The WebServicesManager is responsible for managing the secure communication between the CVP servers and the clients, and it requires a valid Java Keystore to function properly. Restarting the service after making changes to the Keystore ensures that the changes take effect. The other services listed (Cisco CVP Call server, Cisco CVP VXML server, and Client license service) are not related to the Java Keystore and do not require restarting after making changes to it.
References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0101.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85
質問 # 35
What must be enabled on the CUIC server for CUIC reports to show up in Finesse?
- A. Cross Origin Resource Sharing (CORS)
- B. JSONP
- C. PROXY
- D. Hazelcast
正解：A
解説：
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/release/g
質問 # 36
What is needed to execute a particular script that is configured using script explore for a specific time?
- A. Dialed Number mapped to a CallType
- B. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
- C. Dialed Number with scheduled script
- D. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
正解：B
質問 # 37
What are two components of Cisco VOS? (Choose two.)
- A. ECE
- B. CUIC
- C. Finesse
- D. CCE
- E. CVP
正解：B、C
解説：
Explanation
Cisco VOS is a Linux-based operating system that runs on Cisco Unified Communications servers. It provides a common platform for various Cisco applications, such as Finesse, CUIC, CVP, and ECE. Finesse is a web-based agent and supervisor desktop solution that integrates with Cisco Unified Contact Center Enterprise (CCE) and Customer Voice Portal (CVP). CUIC is a web-based reporting and analytics solution that provides real-time and historical data for Cisco Unified CCE and CVP. CVP is a software-based solution that provides call control, voice self-service, and outbound dialing capabilities. ECE is an email and chat solution that integrates with Cisco Unified CCE and Finesse.
References:
Cisco VOS System Administration - Certificate Management1
Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6 (2) - Prepare Customer Site Servers2 Troubleshooting Cisco Contact Center Enterprise (CCET) Course Outline
質問 # 38
Which tool manages IIS certificates on the CCE servers?
- A. OPENSSL
- B. SSLUtil
- C. Keytool
- D. System CLI
正解：B
解説：
Explanation
SSLUtil is a Cisco-provided utility that helps to configure web servers for use with TLS. It is located in the
<ICMInstallDrive>\icm\bin folder. It can be invoked in standalone mode or automatically as part of setup. It is used to manage IIS certificates on the CCE servers for web applications such as Unified CCE Administration, WebSetup, and ISE. References:
Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) - Certificate Management for Secured Connections Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2) - Certificate Management for Secured Connections
質問 # 39
Which telephony deployment is between a TDM trunk and a VOIP?
- A. CUSP
- B. CUBE
- C. CUCM
- D. Voice gateway (VGW)
正解：D
解説：
The telephony deployment between a TDM trunk and a VOIP is a voice gateway (VGW). A voice gateway is a hardware or software device that acts as a bridge between a TDM trunk and a VOIP network. It allows TDM and VOIP calls to be connected and terminated, and can also provide additional features such as call routing, call forwarding, call waiting, and call recording. CUCM, CUBE, and CUSP are not involved in this type of deployment.
質問 # 40
How are remote sites added?
- A. PG Setup
- B. Initialization Wizard
- C. Websetup
- D. SPOG interface
正解：B
解説：
Remote sites can be added by using the Initialization Wizard. The Initialization Wizard is a utility that is used to configure the Packaged CCE system, including adding remote sites and configuring the call routing scripts [1]. It is launched by running the pg_setup.exe program and then selecting the Add Remote Sites option. This will initiate a setup wizard that will guide you through the process of adding remote sites.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
1. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F
質問 # 41
What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)
- A. to provide validation of certificate requests
- B. to generate a new Certificate Signing Request (CSR)
- C. to issue a CA signed Identity certificates
- D. to provide domain validation certificate
- E. to import the root CA certificate to each component
正解：A、C
解説：
Explanation
A certificate authority (CA) is a trusted entity that issues digital certificates for websites and other entities.
CAs validate a website domain and, depending on the type of certificate, the ownership of the website, and then issue TLS/SSL certificates that are trusted by web browsers like Chrome, Safari and Firefox. Thus, CAs help keep the internet a safer place by verifying websites and other entities to enable more trust in online communications and transactions. Some of the roles of a CA in a trusted third-party CA certificate are:
To provide validation of certificate requests: A CA verifies the identity and authenticity of the certificate requester before issuing a certificate. The CA may use different methods of validation, such as domain validation, organization validation, or extended validation, depending on the type and level of assurance of the certificate. The CA may also check the revocation status of the certificate or the certificate chain to ensure that the certificate is not expired or revoked.
To issue a CA signed Identity certificates: A CA signs the certificate with its own private key, which attests to the validity and integrity of the certificate. The CA also provides the certificate with a serial number, a validity period, and other attributes. The CA signed certificate can be used by the certificate holder to prove its identity and establish secure connections with other parties.
References:
What is a CA? Certificate Authorities Explained
The Role of Certificate Authorities
The 5 most frequently Asked Questions about Certificate Authority (CA)
質問 # 42
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?
- A. Box-to-box Cisco Unified Border Element must be used for redundancy.
- B. Cisco Unified Border Element must be configured as media pass flow-around mode.
- C. Cisco Unified Border Element must be configured as media pass flow-through mode.
- D. voice gateway must be dedicated for VXML browser sessions.
正解：C
解説：
Explanation
n Contact Center Enterprise with Cisco Unified Customer Voice Portal (CVP) and Cisco Unified Border Element (CUBE) deployment, CUBE must be configured as media pass flow-through mode. This means that CUBE will terminate and reoriginate both the signaling and media streams for each call leg. This allows CUBE to perform media manipulation, such as transcoding, transrating, DTMF interworking, and media forking. Media pass flow-through mode is required for CUBE to support advanced features for contact center, such as courtesy call back, contact center survivability, and encrypted (SRTP) trunks. Media pass flow-around mode, where CUBE only terminates and reoriginate the signaling stream and lets the media stream bypass CUBE, is not supported for contact center solutions. A voice gateway must not be dedicated for VXML browser sessions, as CUBE can coexist with VXML gateway on the same platform. Box-to-box CUBE can be used for redundancy, but it is not a mandatory configuration for contact center solutions123. References:
Cisco Unified Border Element Configuration Guide - Cisco IOS XE 17.6 Onwards - Advanced Features for Cisco Contact Center2 Cisco Unified Border Element (Enterprise) Fundamentals and Basic Setup4 Cisco Unified Border Element for Contact Center Solutions5
質問 # 43
What is used to build VXML applications?
- A. Script Editor tool
- B. PCCE Web Administration Manager (S.P.O.G)
- C. Call Studio development platform
- D. Configuration Manager
正解：C
解説：
Explanation
To build VXML applications, you need to use the Call Studio development platform. Call Studio is an Eclipse-based graphical tool that allows you to create, edit, debug, and test voice applications that run on the VXML Server. Call Studio provides a drag-and-drop interface to design the call flow logic, define the prompts and grammars, and configure the application settings. Call Studio also supports custom elements, Java code, and web services integration to extend the functionality of the voice applications12. References: Cisco Unified Customer Voice Portal Getting Started Guide, Release 12.5(1)1, Cisco Unified Customer Voice Portal Developer Guide, Release 12.5(1)2.
質問 # 44
What is used to build VXML applications?
- A. Script Editor tool
- B. PCCE Web Administration Manager (S.P.O.G)
- C. Configuration Manager
- D. Call Studio development platform
正解：A
質問 # 45
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?
- A. Setup login
- B. Local administrator login
- C. Service Account login
- D. Windows login
正解：C
解説：
Explanation
The PCCE wizard uses the Service Account login for logins to access the appropriate server and enable interfaces, databases, and protocols. The Service Account login is an existing Active Directory user in the same domain as the Packaged CCE servers. This account is added to the Service group during the initialization of the Packaged CCE deployment type. The Service Account login has the required permissions to access the SQL Server, the Organizational Units, and the Security Groups for the Packaged CCE components.
References:
Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6 (1) - Initialize the Packaged CCE 2000 Agents Deployment Type1 Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0 (1) - Configure PCCE Local Authorization2
質問 # 46
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