[2024年05月24日]Cisco 500-443リアル試験問題と解答を無料で提供いたします
合格できるCisco 500-443試験情報と無料練習テスト問題
Cisco 500-443試験は、コンタクトセンターの管理とレポートに関連する広範なトピックをカバーしています。UCCE中央コントローラ、Cisco Unified Intelligence Center（CUIC）、およびCisco FinesseエージェントデスクなどのUCCEコンポーネントの構成と管理、コールルーティング、スクリプティング、レポート作成、トラブルシューティングなども扱っています。
質問 # 35
Which of the following tools can be used to troubleshoot common UCCE issues related to agent desktop functionality? (Select all that apply)
- A. Cisco Unified Intelligence Center (CUIC)
- B. Cisco RTMT (Real-Time Monitoring Tool)
- C. Cisco Unified Contact Center Enterprise Administration (CUCEA)
- D. Cisco Finesse Desktop
正解：D
解説：
Cisco Finesse Desktop. The Cisco Finesse Desktop is a tool used by UCCE agents to handle incoming customer interactions. It provides tools for managing and controlling call center activity, as well as analyzing call center performance. Issues related to agent desktop functionality can be troubleshooted by analyzing agent activity in the Cisco Finesse Desktop.
質問 # 36
What are two requirements for MTP configuration in Mobile Agent? (Choose two.)
- A. MTP resource is required to convert mobile agent out of band and CVP in-band signaling.
- B. CTI ports use out of band DTMF, and SIP trunks use RFC2833 in-band DTMF.
- C. Synchronization between servers and clients is needed.
- D. Software-based MTPs using the Cisco IP Voice Media Streaming Application is supported.
- E. Hardware-based MTPs in Cisco IOS gateway is cost-efficient than software-based MTPS in Cisco IOS gateway
正解：A、B
解説：
C One of the requirements for MTP configuration in Mobile Agent is that CTI ports use out of band DTMF, and SIP trunks use RFC2833 in-band DTMF, as this allows CVP to receive and process DTMF signals from different sources. D Another requirement for MTP configuration in Mobile Agent is that MTP resource is required to convert mobile agent out of band and CVP in-band signaling, as this enables CVP to communicate with mobile agent phones using different protocols. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 95; [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 28
質問 # 37
What is referred to as a switch leg on CVP?
- A. Ringtone call from CVP to WB
- B. Agent call initiated by CVP
- C. Ingress SIP call leg from Ingress gateway to CVP
- D. Script request from CVP to UCCE/PCCE
正解：C
解説：
A switch leg on CVP refers to an ingress SIP call leg from Ingress gateway to CVP, as this is where CVP receives and controls incoming calls from PSTN or other networks. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11
質問 # 38
What is the purpose of the UCCE Peripheral Gateway (PG) in UCCE?
- A. To manage and control the UCCE system components
- B. To handle incoming customer interactions
- C. To provide real-time statistics on call center performance
- D. To interface with external devices such as ACDs and IVRs
正解：D
質問 # 39
Which two options affect the Ring No Answer behavior of the agent with the Cisco Unified Contact Center Enterprise Solution and Cisco Unified Customer Voice Portal? (Choose two.)
- A. Agent Desktop Ring No Answer time setting
- B. Cisco Unified Communications Manager unattended port setting
- C. Target Requery in an ICM script queue step
- D. CVP transfer timeout timer setting
正解：A、C
質問 # 40
Which two ways are Finesse gadgets deployed? (Choose two.)
- A. The file permissions only need to set for Read for Public Permissions.
- B. Finesse Gadgets must be uploaded only to the the hostrimary Finesse Server.
- C. supporting gadgets must be accessible by both the Agent PC and the Finesse Server.
- D. Finesse Administration changes require a new login or Reset Layout in order to access changes.
- E. The 3rdpartyqadqet password and the file upload must be hosted on a separate server.
正解：C、D
解説：
A One of the ways Finesse gadgets are deployed is that supporting gadgets must be accessible by both the Agent PC and the Finesse Server, as this ensures that the gadget can be loaded and rendered properly on both sides. D Another way Finesse gadgets are deployed is that Finesse Administration changes require a new login or Reset Layout in order to access changes, as this refreshes the Finesse desktop and applies the new gadget configuration. Reference = [Cisco Finesse Developer Guide Release 12.5(1)], page 10; [Cisco Finesse Administration Guide Release 12.5(1)], page 13
質問 # 41
What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Configuration Manager in UCCE?
- A. To manage and control the UCCE system components
- B. To handle incoming customer interactions
- C. To provide real-time statistics on call center performance
- D. To manage and configure UCCE system settings and parameters
正解：D
解説：
To manage and configure UCCE system settings and parameters. The Cisco Unified Contact Center Enterprise (UCCE. Configuration Manager is a tool used by UCCE administrators to manage and configure UCCE system settings and parameters. It provides tools for configuring system components and services, as well as troubleshooting issues related to system configuration.
質問 # 42
What is the role of the Automatic Call Distributor (ACD. in a contact center enterprise system?
- A. To route incoming calls to the appropriate agent
- B. To record customer interactions
- C. To generate reports on call center metrics
- D. To monitor agent performance
正解：A
解説：
Explanation: The ACD component of a contact center enterprise system is responsible for routing incoming calls to the appropriate agent based on predetermined criteria, such as skills-based routing or first-in-first-out (FIFO) routing.
質問 # 43
What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Logger in UCCE?
- A. To log call center events and system activity
- B. To manage and control the UCCE system components
- C. To handle incoming customer interactions
- D. To provide real-time statistics on call center performance
正解：A
解説：
To log call center events and system activity. The Cisco Unified Contact Center Enterprise (UCCE. Logger is a component of the UCCE system that logs call center events and system activity. It provides tools for analyzing call center activity and performance, as well as troubleshooting issues related to system components and services.
質問 # 44
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
- A. 100 ms, 3 heartbeats
- B. 100 ms, 5 heartbeats
- C. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator
- D. 400 ms, 5 heartbeats
- E. 400 ms, 3 heartbeats
正解：B
質問 # 45
Which of the following is a reporting tool available in the Cisco Finesse Desktop?
- A. Cisco RTMT (Real-Time Monitoring Tool)
- B. Cisco Unified Contact Center Enterprise Administration (CUCEA)
- C. Cisco Unified Intelligence Center (CUIC)
- D. Cisco Unified Communications Manager (CUCM)
正解：C
解説：
Cisco Unified Intelligence Center (CUIC). Cisco Unified Intelligence Center (CUIC. is a reporting tool available in the Cisco Finesse Desktop. It allows agents to monitor their own performance and identify areas for improvement.
質問 # 46
Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?
- A. The call type is not mapped to the Cisco Unified ICM script.
- B. The Cisco Unified CVP server is running on temporary licenses.
- C. The VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.
- D. The VXML application is not deployed to the CVP servers.
正解：C
質問 # 47
What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Unified CCE Call Server in UCCE?
- A. To manage and control the UCCE system components
- B. To handle incoming customer interactions
- C. To provide real-time statistics on call center performance
- D. To control call routing and provide CTI data to agents
正解：D
解説：
To control call routing and provide CTI data to agents. The Cisco Unified Contact Center Enterprise (UCCE. Unified CCE Call Server is a component of the UCCE system that controls call routing and provides Computer Telephony Integration (CTI) data to agents. It interfaces with the Cisco Unified Communications Manager (CUCM) to control call routing and provides real-time information to agents about the caller, including caller ID and previous interactions.
質問 # 48
What should a Call Type be mapped to for successful call routing?
- A. Default Label
- B. Dialed numbed
- C. Routing Client
- D. Scheduled Script
正解：C
解説：
A Call Type is mapped to a Routing Client, which is a logical representation of a device that can receive and process routing requests from the CCE system. Reference = Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 2
質問 # 49
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?
- A. Phone Join Across Lines feature is enabled.
- B. Phone IPv6 feature is enabled.
- C. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
- D. MAC address of the phone not associated with PG user.
- E. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
正解：A
質問 # 50
What are two descriptions for the CUIC database? (Choose two.)
- A. Database purge schedule can be controlled or changed through the command-line interface.
- B. A Voice Operating System (VOS) installs a MvSQL database as part of the base platform installation.
- C. Data in the CUIC database is replicated every 10 seconds to sync up all participating nodes' changes.
- D. The CUIC runs its own MvSQL database storing users, roles, permissions, and report templates.
- E. The CUIC database sets up the enterprise replication among all participating nodes.
正解：A、D
解説：
B One of the descriptions for the CUIC database is that the CUIC runs its own MySQL database storing users, roles, permissions, and report templates, as it provides a repository for CUIC configuration and customization data. C Another description for the CUIC database is that database purge schedule can be controlled or changed through the command-line interface, as it allows the administrator to set the frequency and duration of data purging for historical and real-time tables. Reference = [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11; [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 10
質問 # 51
Which of the following are common UCCE issues related to call quality? (Select all that apply)
- A. Poor voice quality
- B. Database connectivity issues
- C. Agent configuration issues
- D. Call routing failures
正解：A
質問 # 52
Which of the following are key components of the UCCE Media Routing Domain? (Select all that apply)
- A. Cisco Unified Intelligence Center (CUIC)
- B. Cisco Unified Contact Center Enterprise (UCCE)
- C. Cisco Unified Communications Manager (CUCM)
- D. Cisco Unified Customer Voice Portal (CVP)
正解：B、C、D
質問 # 53
On which server is the Bulk Import Tool run?
- A. Primary Administration
- B. Administrator Client
- C. Primary Administration and Data Server
- D. HDS-DDS
正解：A
解説：
A The server on which the Bulk Import Tool is run is Primary Administration, as it hosts the web service that provides access to the tool. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109
質問 # 54
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Cisco 500-443試験は、コンタクトセンターエンタープライズの管理と報告に焦点を当てた高度なレベル認証試験です。この認定は、コンタクトセンター環境で働いており、Cisco CCEソリューションの展開、維持、トラブルシューティングの経験があるIT専門家に最適です。認定により、ITの専門家はコンタクトセンターエンタープライズソリューションの管理に関する専門知識を実証し、この分野でのキャリアを進めることができます。
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