[2023年12月01日] 最速準備で試験合格！500-443問題の事前予備
500-443のPDF問題集リアル2023最近更新された問題
質問 # 32
Which of the following tools can be used to troubleshoot common UCCE issues related to call recording?
(Select all that apply)
- A. Cisco Unified Contact Center Enterprise Administration (CUCEA)
- B. Cisco Unified Intelligence Center (CUIC)
- C. Cisco MediaSense
- D. Cisco RTMT (Real-Time Monitoring Tool)
正解：C
解説：
Cisco MediaSense. Cisco MediaSense is a call recording solution that can be used to troubleshoot issues related to call recording in UCCE. It provides tools for monitoring and managing call recording operations, as well as analyzing recorded calls.
質問 # 33
What is the role of CVP in UCCE/PCCE?
- A. call routing brain of PCCE/UCCE
- B. interface between CUBE and UCCE/PCCE
- C. queuing and self-service IVR
- D. plays IVR Prompts to Callers
正解：C
解説：
The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 9
質問 # 34
What is the purpose of the Cisco Unified Contact Center Enterprise Administration (CUCEA) tool?
- A. To provide real-time statistics on call center performance.
- B. To manage and configure UCCE system settings and parameters.
- C. To troubleshoot issues related to call routing and media routing.
- D. To manage and configure agent and skill group settings.
正解：B
解説：
To manage and configure UCCE system settings and parameters. The Cisco Unified Contact Center Enterprise Administration (CUCEA. tool is used to manage and configure UCCE system settings and parameters. It provides tools for configuring system components and services, as well as troubleshooting issues related to system configuration.
質問 # 35
Which of the following are benefits of using Cisco Packaged Contact Center Enterprise (PCCE)? (Select all that apply)
- A. Ability to deploy on-premises or in the cloud
- B. Scalability
- C. Enhanced reporting capabilities
- D. Reduced costs
正解：A、B
質問 # 36
Refer to the exhibit.
While a Whisper Announcement call is being troubleshooted, the Cisco Unified Contact Center Enterprise Peripheral Gateway PIM log is captured. Which option describes what the log file indicates?
- A. The MR PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.
- B. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
- C. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
- D. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to OPC.
- E. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the caller.
正解：C
質問 # 37
Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)
- A. real-time data reporting
- B. web-based reporting platform
- C. completes configuration changes on PCCE
- D. SSH Server for SFTP
- E. log collection tool for PCCE
正解：A、B
解説：
A One of the roles that CUIC plays in UCCE/PCCE is a web-based reporting platform, as it provides a browser-based interface for creating, viewing, and managing reports and dashboards. B Another role that CUIC plays in UCCE/PCCE is real-time data reporting, as it provides live data streaming from various data sources for monitoring and analysis. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8
質問 # 38
Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?
- A. 100 sign-out reason codes and 100 not ready reason codes for a total of 200.
- B. 50 sign-out reason codes and 50 not ready reason codes for a total of 100.
- C. There is no limit. You can assign as many team-based reason codes as you like.
- D. A total of 100 sign-out reason codes and not ready reason codes.
正解：A
質問 # 39
Which of the following tools can be used to troubleshoot database connectivity issues in UCCE?
- A. Cisco Unified Intelligence Center (CUIC)
- B. Cisco Unified Contact Center Enterprise Administration (CUCEA)
- C. Cisco Unified Contact Center Enterprise Serviceability (CUCEs)
- D. Cisco Finesse desktop
正解：B
質問 # 40
What is the purpose of the Cisco Unified Contact Center Enterprise (UCCE. Service Control Center in UCCE?
- A. To handle incoming customer interactions
- B. To provide real-time statistics on call center performance
- C. To monitor and manage UCCE system services and application instances
- D. To manage and control the UCCE system components
正解：C
質問 # 41
Which protocol is used by CVP to communicate to VRU PG?
- A. GED-155
- B. GED-12.5
- C. GED-256
- D. GED-125
正解：A
解説：
The protocol used by CVP to communicate to VRU PG is GED-155, which stands for Generic External Device Protocol version 155. GED-155 allows CVP to send and receive messages from VRU PG for call control and data exchange. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11
質問 # 42
In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?
- A. The private network data is rerouted automatically over the visible network.
- B. The system continues to operate but with only one call router in simplex mode.
- C. Both call routers go active and attempt to split the system until the private network is restored.
- D. The system stops routing calls because it cannot function without a private network.
正解：B
質問 # 43
Which tool can be used to monitor Cisco Unified Communications Manager statistics?
- A. Real-Time Monitoring Tool
- B. Performance Monitor
- C. Cisco Unified Contact Center Domain Manager
- D. Operations Console
正解：A
質問 # 44
Which of the following are common UCCE issues related to database connectivity? (Select all that apply)
- A. Call routing failures
- B. Agent configuration issues
- C. Database connectivity issues
- D. Poor voice quality
正解：C
質問 # 45
What is the primary function of Cisco Hosted Collaboration Solution for Contact Center (HCS-CC)?
- A. To deploy a UCCE system for small and medium-sized businesses
- B. To deploy a UCCE system in the cloud
- C. To provide a hosted contact center solution for service providers
- D. To deploy a UCCE system on-premises
正解：C
質問 # 46
What are the functions of the Cisco Finesse desktop in UCCE? (Select all that apply)
- A. Monitor real-time statistics
- B. Manage agents and skill groups
- C. Handle incoming customer interactions
- D. Create and customize reports
正解：A、C
質問 # 47
What are two ways to access UCCE/PCCE Servers? (Choose two.)
- A. ICA
- B. RAW
- C. Web browser to access Web Administration tool
- D. Microsoft RDP
- E. Secure Shell (SSHW1
正解：C、E
解説：
A web browser can be used to access the Web Administration tool, which provides a graphical user interface for configuring and managing various aspects of the UCCE/PCCE system. D Secure Shell (SSH) can be used to access the UCCE/PCCE servers for command-line administration and troubleshooting. Reference = Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 2; [Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1)], page 11
質問 # 48
What is the purpose of a contact center enterprise system?
- A. To provide a platform for employees to communicate with each other
- B. To manage the financial aspects of a business
- C. To automate customer interactions without human involvement
- D. To manage customer interactions through various communication channels
正解：D
解説：
Explanation: A contact center enterprise system is designed to manage customer interactions through various communication channels such as phone, email, chat, and social media.
質問 # 49
What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Outbound Option in UCCE?
- A. To manage outbound campaigns and dialer operations
- B. To handle incoming customer interactions
- C. To provide real-time statistics on call center performance
- D. To manage and control the UCCE system components
正解：A
解説：
To manage outbound campaigns and dialer operations. The Cisco Unified Contact Center Enterprise (UCCE. Outbound Option is a component of the UCCE system that allows call center administrators to manage outbound campaigns and dialer operations. It provides tools for managing calling lists, creating and scheduling campaigns, and monitoring campaign performance.
質問 # 50
What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Route Processor in UCCE?
- A. To route incoming calls to the appropriate destination based on customer data and agent availability
- B. To handle incoming customer interactions
- C. To provide real-time statistics on call center performance
- D. To manage and control the UCCE system components
正解：A
解説：
To route incoming calls to the appropriate destination based on customer data and agent availability.
The Cisco Unified Contact Center Enterprise (UCCE. Route Processor is a component of the UCCE system that routes incoming calls to the appropriate destination based on customer data and agent availability.
It provides tools for managing and controlling call routing activity, as well as analyzing call center performance.
質問 # 51
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リリースCisco 500-443更新された問題PDF：https://drive.google.com/open?id=1fOjBfnyVgPaCuHAhXbmgZqJHvo5Pmmr0