[2024年05月04日] 365日更新、有効な500-443知能問題集
ベスト品質の500-443試験問題集でCiscoテスト高得点を目指そう
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質問 # 17
Which
option is needed to configure "user.microapp.media_server="http://mediaserver" value on Cisco Unified Contact Center Enterprise scripts?
- A. mapping an IP address to hostname on VXML gateway
- B. no default "mediaserver" in Cisco Unified CVP configuration
- C. mapping an IP address to hostname on Cisco Unified Contact Center Enterprise
- D. Cisco Unified Customer Voice Portal to route calls to "mediaserver"
正解：A
質問 # 18
Which of the following are common UCCE issues related to agent performance? (Select all that apply)
- A. Call routing failures
- B. Agent configuration issues
- C. Poor agent productivity
- D. Database connectivity issues
正解：C
質問 # 19
Which of the following tools can be used to troubleshoot common UCCE issues related to call recording?
(Select all that apply)
- A. Cisco Unified Contact Center Enterprise Administration (CUCEA)
- B. Cisco MediaSense
- C. Cisco Unified Intelligence Center (CUIC)
- D. Cisco RTMT (Real-Time Monitoring Tool)
正解：B
解説：
Cisco MediaSense. Cisco MediaSense is a call recording solution that can be used to troubleshoot issues related to call recording in UCCE. It provides tools for monitoring and managing call recording operations, as well as analyzing recorded calls.
質問 # 20
Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?
- A. user.ToExtVXML, user. app_media_lib, user.input_type
- B. user.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type
- C. user.microapp.FromExtVXML, user.microapp.app_media_lib, user.microapp.input_type
- D. user.microapp.ToExtVXML, user.microapp.app.media_Server, user.microapp.locale
- E. user.microapp.FromExtVXML, user.microapp.app.media_Server, user.microapp.input_type
正解：B
質問 # 21
When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)
- A. The WB will check if a media server is set up or not.
- B. It invokes a comprehensive application in the Virtual Voice Browser.
- C. The WB will ask the ICM script for instruction.
- D. The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB
- E. The WB will drop the call.
正解：C、D
解説：
When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVP. This Label, along with a unique correlation ID, is delivered to CVP. The CVP delivers this string via SIP invite to the Virtual Voice Browser (VVB). At this point, the VVB will ask the ICM script for instruction, such as which VXML application to execute. D When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVP. This Label, along with a unique correlation ID, is delivered to CVP. The CVP delivers this string via SIP invite to the Virtual Voice Browser (VVB). At this point, the comprehensive VVB script will initiate an RTP session between the Ingress Gateway and an allocated VVB, which will play prompts and collect digits from the caller. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11; [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 16
質問 # 22
What is the purpose of Cisco Packaged Contact Center Enterprise (PCCE. in contact center deployment?
- A. To allow contact centers to integrate UCCE with other business applications
- B. To provide a cloud-based solution for contact center deployment
- C. To enable contact centers to deploy UCCE in a virtualized environment
- D. To provide a pre-packaged, all-in-one solution for contact center deployment
正解：D
解説：
Explanation: Cisco Packaged Contact Center Enterprise (PCCE. is a pre-packaged, all-in-one solution for contact center deployment, providing a faster, simpler, and more cost-effective way for contact centers to deploy UCCE.
質問 # 23
You are about to performa Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?
- A. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
- B. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
- C. Each side synchronized its data from the logger using SQL replication.
- D. The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.
正解：D
質問 # 24
What are two core components of PCCE? (Choose two.)
- A. Cisco ECE Web server
- B. CVP Call/VXML Server
- C. CVP Reporting Server
- D. Cisco ECE Services Server
- E. Agent PG A and B side
正解：B、E
解説：
CVP Call/VXML Server is one of the core components of PCCE, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations. B Agent PG A and B side are another core components of PCCE, as they provide communication between CUCM and UCCE/PCCE components, such as Router, Logger, and CVP. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 9; Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 3
質問 # 25
What is the role of the Cisco Unified Contact Center Enterprise (UCCE. HDS in UCCE?
- A. To manage and control the UCCE system components
- B. To handle incoming customer interactions
- C. To provide real-time statistics on call center performance
- D. To store and manage call detail records and other call center data
正解：D
解説：
To store and manage call detail records and other call center data. The Cisco Unified Contact Center Enterprise (UCCE. HDS (Historical Data Server) is a component of the UCCE system that stores and manages call detail records and other call center data. It provides tools for analyzing call center performance over time, as well as troubleshooting issues related to call center data and reporting.
質問 # 26
On a VXML gateway with Cisco Unified Customer Voice Portal, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?
- A. bootstrap.tcl
- B. bootstrap.vmxl
- C. handoff.tcl
- D. ringtone.tcl
正解：A
質問 # 27
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?
- A. Cisco Unified ICM call router and administrative workstation
- B. administrative workstation and HDS-DDS
- C. Cisco Unified ICM call router and logger
- D. Cisco Unified ICM call router and peripheral gateway
正解：D
質問 # 28
Which of the following are benefits of using Cisco Hosted Collaboration Solution for Contact Center (HCS-CC)? (Select all that apply)
- A. Reduced costs
- B. Scalability
- C. Increased security
- D. Enhanced reporting capabilities
- E. Improved customer experience
正解：A、B、E
質問 # 29
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)
- A. IP address was changed.
- B. Primary NTP server was changed.
- C. Secondary DNS was changed.
- D. Number of concurrent real-time reports exceeded the system limits.
- E. Time zone was changed.
- F. Hostname was changed.
- G. Number of historical reports exceeded the system limits.
- H. Cisco Unified Intelligence Center Publisher is not in service.
正解：A、B、E、F
質問 # 30
Which of the following is an advanced UCCE feature that allows customers to receive a callback when an agent becomes available?
- A. Precision Routing
- B. Courtesy Callback
- C. Mobile Agents
- D. Voice Portal Self-Service
正解：B
質問 # 31
What is the first step for CCE to dynamically allocate a label?
- A. The Dialer should be configured.
- B. The WB ermine service should be in Service.
- C. An agent needs to log in.
- D. CVP Call service needs to be restarted.
正解：C
解説：
The first step for CCE to dynamically allocate a label is an agent needs to log in, as this triggers the Agent PG to send a label request message to the Router. The Router then assigns a label from the available pool and sends it back to the Agent PG. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 13 According to the Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2), dynamic labels are expressions that the CallRouter processes in real time, converting an expression into a character string that is then returned to the routing client as a label1. Dynamic labels are useful for routing calls to agents based on their current location, availability, or skill level. For CCE to dynamically allocate a label, an agent needs to log in and register with the system, so that the CallRouter can access the agent's information and use it in the dynamic label expression1. The other options are not correct, because they are not related to dynamic label allocation. The WB ermine service is a web service that provides access to the configuration data of the system2. The Dialer is a component that enables outbound dialing campaigns3. The CVP Call service is a service that handles call control and voice processing for calls that use Unified CVP3.
Reference:
1: Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0 (1)
2: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1)
3: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2) - Dynamic Labels
質問 # 32
In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues. What might cause this problem?
- A. The system has too few DSP transcoding resources to support all the calls across the WAN.
- B. Cisco Unified Communications Manager has too few conference bridge resources.
- C. The Cisco Finesse is locking up because of a virus.
- D. The Cisco voice gateways have too few trunks to accept the inbound calls.
- E. A different voice codec is used by the caller and the agent.
正解：A
質問 # 33
You have deployed a VXML application named MyVXMLApp. Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?
- A. application=MyVXMLApp
- B. vxmlapp=MyVXMLApp
- C. app=MyVXMLapp
- D. appname=MyVXMLApp
正解：A
質問 # 34
While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.)
- A. Set FetchAudioMinimum timeout.
- B. Set mediafetchDelay.
- C. Set FetchAudioDelay timeout.
- D. Set mediafetchDelay timeout.
正解：A、C
質問 # 35
In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits?
- A. external phone number CallerID
- B. determines how many digits of the dialed number are significant
- C. which VXML gateway the call is placed in
- D. agent ACD extension length
正解：C
質問 # 36
Which of the following are common UCCE issues related to call routing? (Select all that apply)
- A. Call routing failures
- B. Agent configuration issues
- C. Poor voice quality
- D. Database connectivity issues
正解：A
解説：
Call routing failures. Common UCCE issues related to call routing include incorrect routing configurations, incorrect routing scripts, and incorrect routing attributes. These issues can result in calls being routed to the wrong agent or resource, resulting in poor customer experiences and decreased call center efficiency.
質問 # 37
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?
- A. Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.
- B. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
- C. Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
- D. Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
正解：B
質問 # 38
Which command is used to examine detailed events processed by the call router with Cisco Unified Contact Center Enterprise?
- A. showlogs rtr <options..>
- B. viewlogs rtr <options..>
- C. dumplog rtr <options..>
- D. dumplog router <options..>
正解：C
質問 # 39
What are the two destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow? (Choose two.)
- A. point to PG ip address
- B. point to IOS q/ws loopback address
- C. point to AW/HDS/DDS ip address
- D. point to CVP ip address
- E. point to CUSP ig address
正解：B、D
解説：
B One of the destination patterns in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow is pointing to CVP IP address, as this allows CVP to receive and process incoming calls from the ingress gateway. C Another destination pattern in the ingress gateway pointing to the number a customer dials considering the SIP comprehensive call flow is pointing to IOS q/ws loopback address, as this allows CVP to send calls back to the ingress gateway for queuing and self-service. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11
質問 # 40
What are two elements in the Call Studio application to collect Caller Response? (Choose two.)
- A. Menu Elements capture a single digit.
- B. Digits elements capture a string of numerical digits.
- C. Menu Elements capture a string of numerical digits.
- D. Digits elements capture a single digit.
- E. Digital tone elements capture a single digit.
正解：A、B
解説：
According to the Cisco Unified Call Studio User Guide, Release 12.5 (1) and 12.5 (2), there are two types of elements in the Call Studio application that can collect caller response: Menu Element and Digits Element1. The Menu Element captures a single digit from the caller and maps it to a menu option2. The Digits Element captures a string of numerical digits from the caller and stores it in an element data variable3. The other options are not correct, because they are either not elements in the Call Studio application or do not collect caller response as described. There is no Digital tone element or Digits element that captures a single digit in the Call Studio application.
Reference:
1: Cisco Unified Call Studio User Guide, Release 12.5 (1) and 12.5 (2) - Elements
2: Cisco Unified Call Studio User Guide, Release 12.5 (1) and 12.5 (2) - Menu Element
3: Cisco Unified Call Studio User Guide, Release 12.5 (1) and 12.5 (2) - Digits Element
質問 # 41
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