無料提供中のTVB-201試験問題集で（2023年最新のPDF問題集）信頼度の高いテストエンジン
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質問 17
When a cloud kicks Opportunity closes, the company would like to automatically create a renewal opportunity.
Which two automation tools should an administrator use to accomplish this request?
Choose 2 answers
- A. Approval Process
- B. Process Builder
- C. WorkFlow Rule
- D. Flow Builder
正解: D
質問 18
Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.
The VP of Sales requested that this information be accessible on the opportunity and available for
reporting.
Which two options should the administrator configure to meet these requirements?
Choose 2 answers
- A. Customize Opportunity Contact Role.
- B. Add the Campaign Member related list to the Opportunity page layout.
- C. Customize Campaign Role.
- D. Add the Opportunity Contact Role related list to the Opportunity page layout.
- E. Customize Campaign Member Role.
正解: A,D
質問 19
Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are supposed to create a record on a child object of Opportunities called Survey Request.
This action, however, does not always occur. Sales reps do not always populate all fields correctly.
Which two tools should be used to remove permissions from Sales to create these records and automate record creation? Choose 2 answers
- A. Process Builder
- B. Flow
- C. Approvals
- D. Workflow
正解: A,B
質問 20
Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet this requirement?
- A. Enable Creation of Recurring Tasks
- B. Workflow rule to create recurring tasks
- C. Flow to create recurring tasks
- D. Turn on Recurring Activities
正解: A
質問 21
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
- A. Create a custom object to capture popular case resolutions.
- B. Configure Knowledge with articles and data categories.
- C. Use an interview flow to capture Case details.
- D. Direct users to Global Search to look for similar cases.
正解: D
質問 22
When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity.
Which two automation tools should an administrator use to accomplish this request? acne
Choose 2 answers
- A. Process Builder
- B. Workflow Rule
- C. Approval Process
- D. Flow Builder
正解: A,D
質問 23
The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard
that can be drilled down by case origin, status and owner.
What should an Administrator add to the dashboard to fulfil the request?
- A. Bucket column
- B. Dashboard Filter
- C. Combination Chart
- D. Dashboard component
正解: B
質問 24
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
- A. Case escalation rule
- B. Auto-response rule
- C. Einstein Case Routing
- D. Case assignment rule
正解: D
質問 25
Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages.
Which two steps should the administrator configure to meet this requirement?
Choose 2 answers
- A. Use the standard object for designs.
- B. Add a custom master-detail field for shoe designs on the Product object,
- C. Create a custom object for shoe designs.
- D. Configure a custom lookup field for shoe designs on the Product object.
正解: A,C
質問 26
An administrator Creates a custom text area field on the Account object and adds it to the service
team's page layout. The services team manager loves the addition of this field and wants it to appear
in the highlights panel so that the services reps can quickly find it when on the Account Page
How should the administrator accomplish this?
- A. From the page layout editor, drag the field to the highlights panel.
- B. Make the field required and move it to the top of the page.
- C. Create a new page layout and a new section titled highlights panel.
- D. In the Account object manager, create a custom compact layout.
正解: D
質問 27
The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing
simple field updated when a lead is created to improve processing time.
What tool should the administrator use to replace the workflow rules?
- A. Before Save Flow
- B. Screen Flow
- C. Quick Action Flow
- D. Scheduled Flow
正解: A
質問 28
Universal Containers has a marketing, team setup as a public group A sales representative would like to engage the marketing team on one opportunity
What should the sales representative do to ensure the marketing team can access the opportunity?
- A. Add the public group to the opportunity team.
- B. Add the public group to an opportunity queue.
- C. Change the opportunity owner to the public group.
- D. Manually share the record with the public group.
正解: D
質問 29
At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?
- A. Create a custom field on the Opportunity and map the two fields.
- B. Create a workflow to update Opportunity fields based on the lead.
- C. Configure the product categories picklist field on the product.
- D. Map the lead custom field to the product's product category field.
正解: A
質問 30
Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value
of their Opportunities.
What should an administrator suggest to meet this request?
- A. Define a new Stage picklist value.
- B. Configure Forecasting support.
- C. Create a custom field on Opportunity.
- D. Make the field editable on page layouts
正解: D
質問 31
Ursa Major Solar has Its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. "The reps on eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this Issue0
- A. Allow the reps to set business hours manually.
- B. Create one set of business hours per time zone.
- C. Set temporary business hours for each time zone.
- D. Adjust the current business hours to accommodate the Eastern Time Zone.
正解: B
質問 32
Which two actions can be completed with a workflow field update.
Which two actions can UMS complete with this feature?
Choose 2 answers
- A. Update the value of a field on a child object.
- B. Change the record type of a record.
- C. Select a formula field for a field update.
- D. Apply a specific value to a field.
正解: B,D
質問 33
Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a way to is identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
- A. Create a separate Lead Lightning App.
- B. Set up Web-to-Lead form the interns use.
- C. Update the active Leas Assignment Rules.
- D. Define a record type and assign it to the interns.
正解: D
質問 34
At Universal Containers, if an account is consistently late or defaults on payments, users should be prevented from creating new Os)
opportunities for that account. The administrator has created a custom checkbox called Account_Credit_Alert__c on the Account object. ?
What should the administrator do to prevent new Opportunities from being created if the Account_Credit_Alert__c checkbox is checked?
- A. Create a validation rule on Opportunities.
- B. Create a Process Builder and a field update on Opportunities.
- C. Create a criteria-based sharing rule on Accounts.
- D. Create a cross-object formula on Accounts.
正解: A
質問 35
Cloud Kicks has a custom object called Shipments. The Company wants to see all the
shipment items from an Account page. When an Account is deleted, the shipments should remain.
What type of relationship should the administrator make between Shipments and Account?
- A. Accounts should have a lookup to Shipments.
- B. Shipments should have a lookup to Account.
- C. Accounts should have a master-detail to Shipments.
- D. Shipments should have a master-detail to Accounts.
正解: B
質問 36
Cloud Kicks Is working on a better way to track its product shipments utilizing Salesforce.
Which field type should an administrator use to capture coordinates?
- A. Geofence
- B. Custom address
- C. Geolocation
- D. External lookup
正解: C
質問 37
The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day.
How should this be configured?
- A. Escalation Rules
- B. Assignment Rules
- C. Case Queues
- D. Business Hours
正解: B
質問 38
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers
- A. Add Cases to the existing queue as available object.
- B. Use assignment rules to set the queue as the owner of the case.
- C. Configure a flow to assign the cases to the queue.
- D. Create a new queue and add Cases as an available object.
正解: D
質問 39
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