更新された2022年03月テストエンジン練習ITIL-4-Foundation問題集と練習試験合格させます
問題集お試しセットITIL-4-Foundationテストエンジンで問題集トレーニングには430問あります
質問 248
Which Guiding principle says that it is not usually necessary to build something new?
- A. Focus on value
- B. Think and work holistically
- C. Progress iteratively with feedback
- D. start where you are
正解: D
質問 249
Which statement about metrics is CORRECT?
- A. Process metrics can be used to measure the utilization of a supplier's network
- B. Technology metrics can be used to determine the overall health of a process
- C. Technology metrics can be used to measure component performance and availability
- D. Process metrics can be used to measure end-to-end service performance
正解: C
質問 250
Which statement about the 'change enablement' practice is CORRECT?
- A. Standard changes are changes that need to be scheduled, assessed and authorized following a standard process
- B. Service requests are usually normal changes that can be implemented quickly without authorization
- C. Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited
- D. Emergency changes are changes that must be fully tested and fully documented prior to implementation
正解: C
質問 251
Which two practices interact the MOST with the service desk practice?
- A. Service request management and deployment management
- B. Incident management and service request management
- C. Deployment management and change enablement
- D. Change enablement and incident management
正解: B
質問 252
When should a change request be submitted to resolve a problem?
- A. As soon as the analysis of cost, risks and benefits justifies the change
- B. As soon as the analysis of the frequency and impact of incidents justifies the change
- C. As soon as a workaround for the problem has been identified
- D. As soon as a solution for the problem has been identified
正解: A
質問 253
Which processes are responsible for the regular review of underpinning contracts?
- A. Supplier management and change management
- B. Supplier management and availability management
- C. Supplier management and service level management
- D. Availability management and service level management
正解: C
質問 254
What is a cause, or potential cause, of one or more incidents?
- A. A configuration item
- B. A workaround
- C. An incident
- D. A problem
正解: D
質問 255
Which statement about change management is CORRECT?
- A. It optimizes overall business risk
- B. It ensures that service requests follow the normal change management process
- C. It ensures that all changes are authorized by the change advisory board (CAB)
- D. It optimizes financial exposure
正解: C
質問 256
Which statement about service relationship management is CORRECT?
- A. It requires the service consumer to create resources for the service provider
- B. It focuses on the service actions performed by users
- C. It focuses on the fulfilment of the agreed service actions
- D. It requires co-operation of both the service provider and service consumer
正解: D
質問 257
What should be done for every problem?
- A. It should be resolved so that it can be closed
- B. It should have a workaround to reduce the impact
- C. It should be prioritized based on its potential impact and probability
- D. It should be diagnosed to identify possible solutions
正解: C
質問 258
Which dimension includes the knowledge needed for the management of services?
- A. Partners and suppliers
- B. Organizations and people
- C. Information and technology
- D. Value streams and processes
正解: B
質問 259
Which practice establishes a channel between the service provider and its users?
- A. Change enablement
- B. Service desk
- C. Relationship management
- D. Supplier management
正解: B
解説:
Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-management-practices-processes
質問 260
Which is described by the 'organizations and people' dimension of service management?
- A. Inputs and outputs
- B. Contracts and agreements
- C. Workflows and controls
- D. Communication and collaboration
正解: D
質問 261
What can be described as an operating model for the creating and management of products and services?
- A. Practices
- B. Service value chain
- C. Governance
- D. Guiding principles
正解: B
解説:
Reference:
https://www.thinkhdi.com/library/supportworld/2019/evolution-itil-new-operating-model-itil-4.aspx
質問 262
What is the purpose of the 'information security management' practice?
- A. To plan and manage the full lifecycle of all IT assets
- B. To protect the information needed by the organization to conduct its business
- C. To observe services and service components
- D. To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
正解: B
質問 263
Which statement about 'continual improvement' is CORRECT?
- A. All improvement ideas should be logged in a single 'continual improvement register'
- B. 'Continual improvement' should have minimal interaction with other practices
- C. Everyone in the organization is responsible for some aspects of 'continual improvement'
- D. A single team should carry out 'continual improvement' across the organization
正解: C
質問 264
What is defined as a change of state that has significate for the management of an IT service?
- A. Problem
- B. Event
- C. Known error
- D. Incident
正解: B
質問 265
Which statement about emergency changes is CORRECT?
- A. The testing of emergency can be eliminated in order to implement the change quickly
- B. The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
- C. Emergency changes must be fully documented before authorization and implementation
- D. Emergency changes should be authorized and implemented as service requests
正解: B
質問 266
Which service level metrics are BEST for measuring user experience?
- A. Operational metrics
- B. Single system-based metrics
- C. Metrics linked to defined outcomes
- D. Metrics for the percentage of uptime of a service
正解: C
質問 267
What is defined as a cause, or potential cause, of one or more incidents?
- A. Change
- B. Problem
- C. Event
- D. Known error
正解: B
質問 268
What is a configuration item?
- A. A problem that has been analyzed but has not been resolved
- B. Any financially valuable component that can contribute to delivery of an IT product or service
- C. Any change of state that has significance for the management of a service
- D. Any component that needs to be managed in order to deliver an IT service
正解: D
解説:
Explanation/Reference: https://www.bmc.com/blogs/itil-key-terms/
質問 269
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