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SAP C_C4H47I_34 認定試験の出題範囲：
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質問 # 36
Every time the expected revenue is greater than 500,000 US dollars, you want the system to display a warning that an approval process must be applied for that opportunity. How would you address this requirement? Note:
There are 2 correctanswers to this question.
- A. Create a determination rule
- B. Create a validation rule
- C. Create a condition to show a warning message based on a certain action
- D. Create an action to show a warning message based on a certain condition
正解：B、D
解説：
To display a warning message based on a certain condition, you need to create an action and a validation rule in SAP Sales Cloud Version 2. An action is a user-defined function that can be triggered by a button, a workflow, or a script. A validation rule is a custom logic that can check the data entered by the user and display an error or a warning message if the data does not meet the specified criteria. For example, you can create an action called "Check Revenue" that calls a validation rule to check if the expected revenue of an opportunity is greater than 500,000 US dollars. If the condition is true, the validation rule can display a warning message that an approval process must be applied for that opportunity. You can also configure the action to be executed automatically when the opportunity is saved or submitted. References = Create Actions, Create Validation Rules
質問 # 37
What information is displayed under the Insight section of Lead Overview? Note: There are 3 correctanswers to this question.
- A. Lead Conversion Trend
- B. Score Trend
- C. Static Key Factors
- D. Calculated Key Factors
- E. Dynamic Key Factors
正解：A、B、D
解説：
The Insight section of Lead Overview provides you with valuable information about the Lead, such as:
* Calculated Key Factors: These are the factors that influence the Lead score, such as Lead Source,
* Industry, Revenue, etc. You can configure these factors in the Customer Insights settings1.
* Lead Conversion Trend: This shows you the historical trend of the Lead conversion rate, based on the number of Leads that were converted to Opportunities over time. You can use this to compare the performance of different Leads and identify the best practices for conversion2.
* Score Trend: This shows you the historical trend of the Lead score, based on the calculated key factors and the dynamic key factors. You can use this to monitor the progress and potential of the Lead over time2.
* Dynamic Key Factors: These are the factors that are updated automatically based on the interactions with the Lead, such as Email Opens, Clicks, Website Visits, etc. You can view these factors in the Engagement section of Lead Overview, not in the Insight section2.
* Static Key Factors: These are the factors that are fixed and do not change over time, such as Lead ID, Name, Status, etc. You can view these factors in the Details section of Lead Overview, not in the Insight section2. References = 1: In Version 2, Configure Customer Insights by defining personalized Key Metrics, section "Create a New Key Metric"2: Introducing SAP Sales Cloud Version 2, section "Lead engagement and insights".
質問 # 38
Which component does the system use as a search strategy to find valid condition records during pricing?
- A. Condition Type
- B. Condition Technique
- C. Access Sequence
- D. Pricing Procedure
正解：C
解説：
The system uses the access sequence as a search strategy to find valid condition records during pricing. The access sequence defines the order and criteria of the condition tables that the system accesses to look for condition records. The access sequence is assigned to a condition type, which represents a pricing element such as a price, a discount, or a surcharge. The condition technique is the infrastructure that helps to define and determine the condition records, which are the master data for pricing. The pricing procedure defines the calculation sequence and the subtotals for the net value in a business document. References = Condition Technique and Pricing, Condition Technique, Setting up Pricing
質問 # 39
When configuring Appointments, which categories are provided as system defaults and cannot be deleted?
Note: There are 2 correctanswers to this question.
- A. Meeting
- B. Outbound Phone Call
- C. Inbound Phone Call
- D. Task
正解：A、D
解説：
According to the SAP Service Cloud Version 2 Feature Scope Description1, Appointments are used to schedule and track activities related to service requests, such as meetings, tasks, phone calls, and visits. The system provides four default categories for Appointments: Meeting, Task, Outbound Phone Call, and Inbound Phone Call. However, only Meeting and Task categories are mandatory and cannot be deleted. The other two categories can be deactivated or deleted by the administrator if they are not needed. Therefore, the correct answers are A and C. References = SAP Service Cloud Version 2 Feature Scope Description, page 28.
質問 # 40
Best Run Bikes want to tag Leads using a dedicated filterable and searchable field called "Early Adopters", and automatically notify the Sales Manager about it.As an Administrator, what features can you use for addressing this requirement? Note: There are 3correctanswers to this question.
- A. Determination Rule
- B. Field Attributes
- C. Extension Field
- D. Validation Rule
- E. Auto flow Rule
正解：B、C、E
解説：
To tag Leads using a dedicated filterable and searchable field called "Early Adopters", and automatically notify the Sales Manager about it, you need to use the following features:
* Extension Field: You can create a custom field called "Early Adopters" in the Lead object and set its data type as Boolean. This will allow you to mark the Leads that belong to this category and filter or search them easily.
* Auto flow Rule: You can create a rule that triggers when a Lead is created or updated, and checks the value of the "Early Adopters" field. If the value is true, you can use an action to send an email notification to the Sales Manager with the Lead details.
* Field Attributes: You can configure the visibility and editability of the "Early Adopters" field for different user roles. For example, you can make it visible and editable only for the Lead Owner and the Sales Manager, and hide it from other users.
References = You can find more information about these features in the following resources:
* Solution Guide for SAP Service Cloud Version 2, pages 19-20, 28-29, 34-35
* SAP Service Cloud Version 2 - openSAP Microlearning, videos "Creating Extension Fields" and
"Creating Auto flow Rules"
質問 # 41
As a Sales Manager, you want to create a Call List for your sales team. Which of the following entities can you add as participant? Note: There are 3correctanswers to this question.
- A. Leads
- B. Opportunities
- C. Target Groups
- D. Contacts
- E. Accounts
正解：A、C、D
解説：
A Call List is a list of entities that you want to contact for a specific purpose, such as a marketing campaign or a follow-up call. You can create a Call List from the Home Page or the Agent Desktop. You can add the following entities as participants to a Call List:
* Leads: These are potential customers who have shown interest in your products or services, but have not yet been qualified or converted to an opportunity. You can add leads to a Call List to nurture them and move them along the sales funnel.
* Contacts: These are individuals who are associated with an account or an individual customer. You can add contacts to a Call List to maintain relationships, provide service, or cross-sell or upsell products or services.
* Target Groups: These are groups of leads, contacts, or accounts that share certain characteristics, such as industry, location, or buying behavior. You can add target groups to a Call List to segment your audience and tailor your communication accordingly.
You cannot add the following entities as participants to a Call List:
* Opportunities: These are sales deals that have been qualified and have a high probability of closing. You cannot add opportunities to a Call List because they are already in the pipeline and require a different approach than cold calling or prospecting.
* Accounts: These are organizations or individuals that have a business relationship with your company.
* You cannot add accounts to a Call List because they are already customers and require a different level of service and engagement than leads or contacts. References = Solution Guide for SAP Service Cloud Version 2, Creating a Call List, Adding Participants to a Call List
質問 # 42
Which of the following steps are part of call list configuration? Note: There are 3correctanswers to this question.
- A. The sales manager creates copies of call lists.
- B. The administrator creates call lists.
- C. The sales manager creates call lists.
- D. The sales manager creates call list categories.
- E. The administrator creates call list categories.
正解：C、D、E
解説：
Call list configuration is a process that enables sales representatives to manage outbound calls to customers or prospects using SAP Service Cloud Version 2. Call list configuration involves the following steps:
* The administrator creates call list categories: Call list categories are used to group call lists based on different criteria, such as product, industry, or region. The administrator can create call list categories using the fine-tuning activity Configure Call List Categories. In this activity, the administrator can define the name, description, and color of each call list category, and assign them to business roles or organizational units.
* The sales manager creates call lists: Call lists are used to store the details of the customers or prospects that need to be contacted by sales representatives. The sales manager can create call lists using the app Call Lists. In this app, the sales manager can enter the name, description, and category of the call list, and add accounts or contacts to the call list. The sales manager can also assign the call list to a sales representative or a team, and set the start and end dates for the call list.
* The sales manager creates call list categories: Call list categories are also used to filter the accounts or contacts that can be added to a call list. The sales manager can create call list categories using the app Call List Categories. In this app, the sales manager can define the name, description, and color of each call list category, and specify the conditions that the accounts or contacts must meet to be included in the call list category. For example, the sales manager can create a call list category for customers who have purchased a certain product in the last six months.
* The administrator creates call lists: This step is not part of call list configuration. The administrator does not create call lists, but only configures the call list categories and the integration with SAP Contact Center or third-party telephony systems.
* The sales manager creates copies of call lists: This step is not part of call list configuration. The sales manager does not create copies of call lists, but only creates new call lists or edits existing call lists.
References = Configure Call Lists, Configure Call List Categories, Call Lists, Call List Categories
質問 # 43
When maintaining Accounts for Best Run Bikes, which of the following administrative actions can you perform? Note: There are 3 correctanswers to this question.
- A. Download Accounts using the Data Export Tool
- B. Configure Customer Insights
- C. Upload Accounts using the Data Import Tool
- D. Merge similar Accounts
- E. Maintain Individual Customers
正解：C、D、E
解説：
* Upload Accounts using the Data Import Tool: You can use the Data Import Tool to import data from external sources into SAP Service Cloud Version 2. You can upload Accounts as well as other business objects such as Contacts, Cases, Products, etc1
* Maintain Individual Customers: You can create and manage individual customers as Accounts in SAP Service Cloud Version 2. You can also link individual customers to corporate Accounts as contacts2
* Merge similar Accounts: You can merge two or more Accounts that have similar or duplicate information. You can choose which Account to keep as the master record and which fields to retain from the source records. The related business objects of the source records are also transferred to the master record3 You cannot perform the following administrative actions when maintaining Accounts for Best Run Bikes:
* Configure Customer Insights: Customer Insights is a feature that provides you with a comprehensive view of your customers' behavior, preferences, and needs. You can configure Customer Insights in the Administration work center, not in the Accounts work center4
* Download Accounts using the Data Export Tool: There is no Data Export Tool in SAP Service Cloud Version 2. You can export data from SAP Service Cloud Version 2 using reports or OData services5 References = 1: Data Import Tool 2: Maintaining Individual Customers 3: Merging Accounts 4: Configuring Customer Insights 5: Exporting Data from SAP Service Cloud Version 2
質問 # 44
The customer you are currently supporting has recently bought the license for SAP Sales Cloud Version
2.How can you help them start the procedure for the system provisioning?
- A. By raising a Support Ticket
- B. By requesting admin access to their tenant
- C. By following the Onboarding Guide on the SAP Help Portal
- D. By asking for support from product development
正解：C
解説：
You can help the customer start the procedure for the system provisioning by following the Onboarding Guide on the SAP Help Portal. The Onboarding Guide provides a step-by-step checklist for activating the tenant, configuring the settings, and accessing the solution. The guide also explains how to use the Data Import Tool, the SAP for Me portal, and the SAP Support Launchpad1 You cannot help the customer start the procedure for the system provisioning by raising a Support Ticket, asking for support from product development, or requesting admin access to their tenant. These options are not relevant or necessary for the system provisioning process23 References = 1: SAP Service Cloud Version 2 Onboarding Guide 2: SAP Sales Cloud and SAP Service Cloud v2 Onboarding Resource Center 3: Identifying Provisioning Services Operations : SAP Service Cloud Version
2 Set Up Guide
質問 # 45
As a Sales Manager for Best Run Bikes, you now require all of the Sales Representatives to schedule a meeting with the customer while qualifying an Opportunity when the deal size is more than 50,000 USD.
How will you achieve this using Playbook? Note: There are 2correctanswers to this question.
- A. Configure a rule for Negotiated Value
- B. Configure a rule for Expected Value
- C. Configure an Activity of type Appoint me
- D. Configure a mandatory Activity of type
正解：B、C
解説：
Playbook is a feature that helps you guide your sales team through the sales process by providing them with best practices, tips, and tasks for each sales stage. You can create and assign Playbooks to Opportunities based on certain rules and conditions. To achieve your requirement, you need to do the following steps:
* Configure a rule for Expected Value that checks if the deal size is more than 50,000 USD. This will trigger the Playbook assignment when the condition is met.
* Configure an Activity of type Appoint me that instructs the Sales Representative to schedule a meeting with the customer. This will be one of the tasks in the Playbook that the Sales Representative needs to complete.
* Optionally, you can also configure the Activity of type Appoint me as mandatory, which means that the Sales Representative cannot move to the next sales stage until the task is done. References = Playbook, Creating Playbooks, Assigning Playbooks to Opportunities
質問 # 46
Which options are provided for grouping your aggregated totals when configuring KPI Definitions in SAP Sales Cloud Version 2? Note: There are 2correctanswers to this question.
- A. Sum by Expected Value
- B. Cumulative Sum by Expected Value
- C. Sum by Forecast Category
- D. Cumulative Sum Across Forecast Categories
正解：C、D
解説：
When configuring KPI Definitions in SAP Sales Cloud Version 2, you can group your aggregated totals by different dimensions, such as forecast category, expected value, sales unit, sales employee, etc. You can also choose to display the cumulative sum across forecast categories, which shows the total amount of all forecast categories up to the selected one. For example, if you select the forecast category "Commit", the cumulative sum will include the amounts from "Closed Won", "Best Case", and "Commit". Alternatively, you can choose to display the sum by forecast category, which shows the amount of each forecast category separately. For example, if you select the forecast category "Commit", the sum will only include the amount from
"Commit". References = SAP Sales Cloud Version 2 Solution Guide, page 72-73; Sales Cloud KPIs - Visits Conversion Rate to Opportunities
質問 # 47
Which of the following parameters are required when configuring a new Mashup? Note: There are
3correctanswers to this question.
- A. URL
- B. Secret Key
- C. Name
- D. User ID
- E. Description
正解：A、C、E
解説：
A mashup is a web page that integrates data from the SAP Sales and Service Cloud solution with data provided by an online web service or application. To configure a new mashup, you need to specify the following parameters:
* URL: The web address of the online web service or application that provides the data to be integrated.
You can also use placeholders to dynamically pass values from the SAP Sales and Service Cloud solution to the URL.
* Name: A unique and descriptive name for the mashup. This name is used to identify the mashup in the system and to assign it to a business object or a work center view.
* Description: A brief explanation of the purpose and functionality of the mashup. This description is displayed in the mashup list and helps users to understand what the mashup does. References = Mashups
| SAP Help Portal, Discovering mashups - SAP Learning
質問 # 48
Which component does the system use as a search strategy to find valid condition records during pricing?
- A. Condition Type
- B. Condition Technique
- C. Access Sequence
- D. Pricing Procedure
正解：C
解説：
The system uses the access sequence as a search strategy to find valid condition records during pricing. The access sequence defines the order and criteria of the condition tables that the system accesses to look for condition records. The access sequence is assigned to a condition type, which represents a pricing element such as a price, a discount, or a surcharge. The condition technique is the infrastructure that helps to define and determine the condition records, which are the master data for pricing. The pricing procedure defines the calculation sequence and the subtotals for the net value in a business document. References = Condition Technique and Pricing, Condition Technique, Setting up Pricing
質問 # 49
A User is no longer able to access SAP Sales Cloud Version 2 due to too many failed log-in attempts. As an Administrator, how can you fix the issue?
- A. Reset the password for the affected User
- B. Assign a new security policy and unlock the User
- C. Unlock the employee and the respective password
- D. Unlock the respective User and reset the password
正解：D
解説：
As an Administrator, you can unlock the respective User and reset the password by following these steps:
* Go to the Administrator work center and select the Users view.
* Search for the locked User and select the Edit button.
* In the General tab, uncheck the Locked checkbox and enter a new password in the Password and Confirm Password fields.
* Save the changes and inform the User about the new password. References = Security Guide for SAP Sales Cloud Version 2, page 24. SAP Sales Cloud Version 2 | SAP Help Portal, section Users.
質問 # 50
As a Sales Representative, you want to access all your to-do items such as Tasks, Leads, Opportunities and Call Lists in a single place. What capability in SAP Sales Cloud Version 2 enables this?
- A. Digital Selling Workspace
- B. Guided Selling Workspace
- C. Activity Manager
- D. Task Manager
正解：A
解説：
The Digital Selling Workspace is a new capability in SAP Sales Cloud Version 2 that provides a unified view of all the to-do items for a sales representative. It allows the sales representative to easily access and manage their Tasks, Leads, Opportunities and Call Lists from one place. It also provides insights and recommendations based on artificial intelligence and machine learning to help the sales representative prioritize and execute their activities effectively. The Digital Selling Workspace is designed to improve the productivity and efficiency of the sales representative and help them close deals faster. References = SAP Sales Cloud Version 2 - Deep Dive Part 2, Solution Guide for SAP Sales Cloud Version 2 (Section: Digital Selling Workspace)
質問 # 51
Which of the following features can be used to create scripts for Call Lists?
- A. Playbook
- B. Phone Call
- C. Task
- D. Survey
正解：D
解説：
Surveys are the feature that can be used to create scripts for Call Lists in SAP Sales Cloud Version 2. Surveys are predefined questions that can be associated with a Call List to capture required data when conversing with participants. Surveys can be created and managed in the Surveys work center, and then added to a Call List by the sales manager. Sales reps can access the surveys in the Live Activity Center during phone calls and submit the results. The results can be viewed in the participant's timeline view. References = Use Call Scripts in Call Lists - SAP Online Help, Solution Guide for SAP Sales Cloud Version 2 | SAP Help Portal
質問 # 52
As a Sales Manager, you have created multiple Playbooks for Opportunities based on existing Account IDs and Expected Revenue. Where would you find the Playbooks applied for the newly created Opportunity?
- A. Timeline
- B. Progress bar
- C. Overview
- D. Planned Activities
正解：C
解説：
As a Sales Manager, when you create multiple Playbooks for Opportunities based on existing Account IDs and Expected Revenue, you would find the Playbooks applied for the newly created Opportunity in the Overview section. The opportunities in this Playbook are assigned based on the expected revenue being greater than
100.000 USD. As a result, any newly created Opportunity associated with an expected revenue greater than
100.000 USD will automatically receive suggestions from the Playbook
質問 # 53
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