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質問 # 13
How can you prevent security risks while monitoring inactive users in SAP Sales Cloud Version 2? Note:
There are 2correctanswers to this question.
- A. By scheduling the dedicated auto sign out background job
- B. By setting up the auto log off time
- C. By using the auto sign out, users are automatically logged off
- D. By assigning security policies to end users
正解：A、C
解説：
Inactive users are users who have not logged in to the system for a long time or have never logged in. They pose a security risk as they may have outdated or unauthorized access to the system. To prevent security risks while monitoring inactive users in SAP Sales Cloud Version 2, you can use the following methods:
* By using the auto sign out, users are automatically logged off after a specified period of inactivity. This prevents unauthorized access to the system by someone who may use the user's device or session. You can configure the auto sign out time in the Security Policy settings.
* By scheduling the dedicated auto sign out background job, you can automatically deactivate the user accounts that have not logged in for a certain number of days. This reduces the number of inactive users in the system and frees up the licenses for other users. You can schedule the auto sign out background job in the Administrator work center. References = Security Guide for SAP Sales Cloud Version 2, page
15-16. User Management in SAP Sales Cloud Version 2, 1:40-2:00. Inactive User Accounts - Risks and Best Practices.
質問 # 14
As an Administrator, which of the following Interaction filters can display as part of Customer Insights for Accounts? Note: There are 3correctanswers to this question.
- A. Sales Quotes
- B. Emails
- C. Opportunities
- D. Chats
- E. Phone Calls
正解：B、D、E
解説：
Customer Insights for Accounts is a feature that allows you to view and analyze the interactions and activities of your customers across different channels and systems. As an Administrator, you can configure the interaction filters that display as part of Customer Insights for Accounts. The available interaction filters are:
Chats, Phone Calls, Emails, Surveys, and Tickets. Sales Quotes and Opportunities are not interaction filters, but they are part of the Account Metrics that show the sales performance of your customers. References = SAP Service Cloud Version 2 | SAP Help Portal, In Version 2, Configure Customer Insights by defining personalized key ... - SAP Community
質問 # 15
Which template types are available to use when creating email templates in SAP Sales Cloud Version 2? Note:
There are 3correctanswers to this question.
- A. Campaign
- B. Signature
- C. Response
- D. Complaint
- E. Request
正解：A、B、C
解説：
Email templates are used to send personalized and consistent emails to customers or prospects. SAP Sales Cloud Version 2 supports three types of email templates: Response, Signature, and Campaign. Response templates are used to reply to customer inquiries or requests. Signature templates are used to add a professional signature to the email. Campaign templates are used to create and execute email campaigns for marketing or sales purposes. Complaint and Request are not valid template types in SAP Sales Cloud Version
2. References = Use E-Mail Templates for Sales Campaigns | SAP Help Portal, Solved: S/4 Hana Cloud - APP
- Maintain Email Templates - SAP Community, Configuring Email Templates - SAP Customer Data Cloud
質問 # 16
What feature of SAP Sales Cloud V2 provides Sales Representative with predictive insights?
- A. Workspace
- B. Dynamic Playbook
- C. Guided Selling
- D. Machine Learning
正解：D
解説：
The feature of SAP Sales Cloud V2 that provides sales representatives with predictive insights is Machine Learning. Machine learning is a subset of artificial intelligence that enables systems to learn from data and improve their performance without explicit programming. SAP Sales Cloud V2 leverages machine learning to provide intelligent sales predictions, such as propensity to close, lead scoring, sentiment analysis, and next best actions. These predictions help sales representatives to prioritize their activities, focus on the most promising opportunities, and engage with customers more effectively. References = SAP Sales Cloud | Sales Automation and Customer Experience Software, Introducing SAP Sales Cloud Version 2 - openSAP Microlearning
質問 # 17
What are Playbooks for Leads and Opportunities?
- A. An autoflow tailored to Sales Managers and Sales Representatives
- B. A pre-defined, not customizable, set of actions supporting Sales Representatives
- C. A new Low Code tool available in SAP Sales Cloud Version 2
- D. A customizable set of activity and action proposals tailored to each sales phase in a sales cycle
正解：D
解説：
According to the SAP Service Cloud Version 2 User Guide1, Playbooks for Leads and Opportunities are a customizable set of activity and action proposals tailored to each sales phase in a sales cycle. They help sales representatives to execute their sales tasks efficiently and effectively by providing guidance and best practices.
Playbooks can be configured by sales managers or administrators to suit different sales scenarios and customer segments. Therefore, the correct answer is C. References = SAP Service Cloud Version 2 User Guide, page
66.
質問 # 18
As a Sales Manager, you have created multiple Playbooks for Opportunities based on existing Account IDs and Expected Revenue. Where would you find the Playbooks applied for the newly created Opportunity?
- A. Overview
- B. Progress bar
- C. Timeline
- D. Planned Activities
正解：A
解説：
As a Sales Manager, when you create multiple Playbooks for Opportunities based on existing Account IDs and Expected Revenue, you would find the Playbooks applied for the newly created Opportunity in the Overview section. The opportunities in this Playbook are assigned based on the expected revenue being greater than
100.000 USD. As a result, any newly created Opportunity associated with an expected revenue greater than
100.000 USD will automatically receive suggestions from the Playbook
質問 # 19
As an Administrator, you have configured mashups for your end users to leverage on the mobile application.
What mashup settings can be toggled on by the end user in order to use them on their mobile device? Note:
There are 2correctanswers to this question.
- A. Guided Selling mashup
- B. Quote mashup
- C. Activity mashup
- D. Lead mashup
正解：B、C
解説：
According to the SAP Cloud for Customer Extension Guide1, mashups are used to integrate data from SAP's cloud solution with data provided by an online Web service or application. Users can access the content provided by these Web services and applications, and use it in their daily work. Mashups can include Web searches, company or industry business information, or online map searches. There are different types of mashups, such as URL mashups, HTML mashups, and data mashups. However, not all mashups are supported on the mobile application. According to the SAP Cloud for Customer Transition Guide2, data mashups in SAP Cloud for Customer are not supported in both SAP Service Cloud V2 and SAP Sales Cloud V2. It is recommended to use side-by-side extensibility to create richer applications that can work together. HTML Code Mashup is available in SAP Cloud for Customer, but in SAP Service Cloud V2 and SAP Sales Cloud V2, it is recommended to use SAP Build Apps to create mashups and to optimize the implementation. In Version 2, only HTML mashup of type URL, which is rendered in iframe is supported. Therefore, the mashup settings that can be toggled on by the end user in order to use them on their mobile device are the ones that use HTML mashup of type URL. Based on the preconfigured mashups provided in SAP Cloud for Customer1, the ones that use HTML mashup of type URL are Activity mashup and Quote mashup. These mashups allow the user to view and edit activities and quotes from external applications within the SAP cloud solution. Guided Selling mashup and Lead mashup are not supported on the mobile application, as they use data mashups and HTML code mashups respectively. References = 1 Mashups | SAP Help Portal 2 Mashups | SAP Help Portal
質問 # 20
When using Deal Intelligence, what object is modeled by Machine Learning and used for scoring?
- A. Lead
- B. Business text
- C. Quotation
- D. Opportunity
正解：D
解説：
Deal Intelligence is a feature of SAP Sales Cloud Version 2 that uses machine learning to score opportunities based on various factors, such as deal size, customer engagement, sales stage, and competitor presence. The score indicates the likelihood of winning the opportunity and helps sales reps prioritize their actions and focus on the most promising deals. Deal Intelligence also provides insights and recommendations on how to improve the score and increase the win probability. References = SAP Sales Cloud Version 2 Feature Scope Description, page 28; Business End User SAP Sales Cloud Version 2 - openSAP, video "Deal Intelligence - SAP Sales Cloud"; [ARCHIVED] Relationship Intelligence - SAP Sales Cloud, video "Relationship Intelligence - SAP Sales Cloud".
質問 # 21
As a Sales Manager, you want to create a Call List for your sales team. Which of the following entities can you add as participant? Note: There are 3correctanswers to this question.
- A. Contacts
- B. Accounts
- C. Opportunities
- D. Target Groups
- E. Leads
正解：A、D、E
解説：
A Call List is a list of entities that you want to contact for a specific purpose, such as a marketing campaign or a follow-up call. You can create a Call List from the Home Page or the Agent Desktop. You can add the following entities as participants to a Call List:
* Leads: These are potential customers who have shown interest in your products or services, but have not yet been qualified or converted to an opportunity. You can add leads to a Call List to nurture them and move them along the sales funnel.
* Contacts: These are individuals who are associated with an account or an individual customer. You can add contacts to a Call List to maintain relationships, provide service, or cross-sell or upsell products or services.
* Target Groups: These are groups of leads, contacts, or accounts that share certain characteristics, such as industry, location, or buying behavior. You can add target groups to a Call List to segment your audience and tailor your communication accordingly.
You cannot add the following entities as participants to a Call List:
* Opportunities: These are sales deals that have been qualified and have a high probability of closing. You cannot add opportunities to a Call List because they are already in the pipeline and require a different approach than cold calling or prospecting.
* Accounts: These are organizations or individuals that have a business relationship with your company.
* You cannot add accounts to a Call List because they are already customers and require a different level of service and engagement than leads or contacts. References = Solution Guide for SAP Service Cloud Version 2, Creating a Call List, Adding Participants to a Call List
質問 # 22
What work center must a Sales Representative access to view the data visualizations produced by Relationship Intelligence?
- A. Playbooks
- B. Guided Selling
- C. My Network
- D. Activity Manager
正解：C
解説：
Relationship Intelligence is a feature of SAP Sales Cloud Version 2 that provides insights into the level of engagement with external customers and the strength of relationships within the organization. To access Relationship Intelligence, a Sales Representative must use the My Network work center view, where they can see the relationship summary for all accounts and contacts in a single view, as well as the Hugrank, which indicates the relationship strength based on email and calendar activities. The My Network work center view also allows the Sales Representative to follow relationship recommendations, such as trending and fading accounts, and request warm introductions from colleagues who have stronger relationships with the contacts. References = Setting up Relationship Intelligence, Relationship Intelligence, Relationship Intelligence | SAP Help Portal, Relationship Intelligence - SAP Sales Cloud
質問 # 23
Which steps would you take to create a Call List so it can be executed and monitored via the Digital Selling Workspace?
- A. Define Key Objectives of Call List
*Create Call List
*Add Script to Call List
*Add Resources to Call List
*Monitor Call Campaign Progress - B. Define Key Objectives of Call List
*Create Call List
*Add Resources to Call List
*Add Script to Call List
*Monitor Call Campaign Progress - C. Create Call List
*Assign Resources to Call List
*Add Script to Call List
*Define Key Objectives of Call List
*Monitor Call Campaign Progress - D. Create Call List
*Add Script to Call List
*Assign Resources to Call List
*Monitor Call Campaign Progress
*Define Key Objectives of Call List
正解：A
解説：
To create a Call List so it can be executed and monitored via the Digital Selling Workspace, you need to follow these steps:
* Define Key Objectives of Call List: You need to specify the purpose, target audience, and expected outcome of the Call List. This will help you to measure the effectiveness and ROI of the Call Campaign.
* Create Call List: You need to create a new Call List object and fill in the basic details such as name, description, owner, status, and start and end dates.You can also add custom fields if needed.
* Add Script to Call List: You need to create or select a Script that contains the questions and answers that the agents will use during the calls. You can also define the branching logic and the disposition codes for the Script.
* Add Resources to Call List: You need to add the Leads or Contacts that you want to call as Resources to the Call List. You can also assign them to different agents or teams based on your criteria.
* Monitor Call Campaign Progress: You need to use the Digital Selling Workspace to execute and monitor the Call Campaign. You can see the status, progress, and results of each call, as well as the overall performance and analytics of the Call List.
References = You can find more information about these steps in the following resources:
* Solution Guide for SAP Service Cloud Version 2, pages 40-43
* SAP Service Cloud Version 2 - openSAP Microlearning, videos "Creating Call Lists" and "Using the Digital Selling Workspace"
質問 # 24
As a Sales Representative, you want to access all your to-do items such as Tasks, Leads, Opportunities and Call Lists in a single place. What capability in SAP Sales Cloud Version 2 enables this?
- A. Digital Selling Workspace
- B. Guided Selling Workspace
- C. Task Manager
- D. Activity Manager
正解：A
解説：
The Digital Selling Workspace is a new capability in SAP Sales Cloud Version 2 that provides a unified view of all the to-do items for a sales representative. It allows the sales representative to easily access and manage their Tasks, Leads, Opportunities and Call Lists from one place. It also provides insights and recommendations based on artificial intelligence and machine learning to help the sales representative prioritize and execute their activities effectively. The Digital Selling Workspace is designed to improve the productivity and efficiency of the sales representative and help them close deals faster. References = SAP Sales Cloud Version 2 - Deep Dive Part 2, Solution Guide for SAP Sales Cloud Version 2 (Section: Digital Selling Workspace)
質問 # 25
Best Run Bikes wants to maintain a reason for all the Sales Quotes that are either won or lost.As a Administrator, which configuration can you use to achieve this?
- A. Configure a Reason for Status.
- B. Configure a custom Status for the Opportunity.
- C. Configure a new Sales Cycle.
- D. Configure a Source for the Opportunity.
正解：A
解説：
A reason for status is a configuration that allows administrators to define a list of possible reasons for changing the status of a sales quote. For example, a reason for status could be "Competitor Price", "Customer Budget", or "Delivery Time". By configuring a reason for status, administrators can enable sales representatives to select a reason when they update the status of a sales quote to either won or lost. This way, Best Run Bikes can maintain a reason for all the sales quotes that are either won or lost, and use this information for reporting and analysis purposes. References = SAP Service Cloud Version 2 | SAP Help Portal (page 17), Configuring Sales Quotes - SAP Learning (page 3)
質問 # 26
What are the key features of Guided Selling Worklist? Note: There are 3correctanswers to this question.
- A. Overview
- B. Advanced filter
- C. Timeline
- D. Kanban view
- E. KPI cards
正解：A、B、D
解説：
The Guided Selling Worklist is a feature that helps you manage your opportunities in a more efficient and effective way. It allows you to view and update your opportunities in different views, filter them by various criteria, and access relevant information and actions for each opportunity. The key features of the Guided Selling Worklist are:
* Overview: This is the default view that shows you a summary of your opportunities, such as the number, value, status, and stage of each opportunity. You can also see the key metrics, such as the win rate, conversion rate, and average deal size, for your opportunities. You can use this view to get a quick overview of your pipeline and performance1.
* Kanban view: This is a view that shows you your opportunities in a board-like layout, where each column represents a stage of the sales cycle. You can drag and drop your opportunities from one column to another to update their stage. You can also see the value and count of the opportunities in each column, and the progress bar that indicates the completion percentage of each stage. You can use this view to visualize your sales process and track the progress of your opportunities1.
* Advanced filter: This is a feature that allows you to filter your opportunities by various attributes, such as account, product, territory, owner, priority, etc. You can also create custom filters and save them for future use. You can use this feature to narrow down your opportunities and focus on the ones that matter most1.
* Timeline: This is a view that shows you the history of your interactions with your opportunities, such as calls, emails, meetings, tasks, etc. You can also add new activities and notes to your opportunities from this view. You can use this view to review your past actions and plan your next steps2. This is not a key feature of the Guided Selling Worklist, but a separate feature that you can access from the Opportunity Overview page2.
* KPI cards: These are cards that show you the key performance indicators for your opportunities, such as the expected revenue, weighted revenue, probability, etc. You can also see the trend and forecast of these indicators over time. You can use these cards to monitor and evaluate your opportunities2. These are not a key feature of the Guided Selling Worklist, but a separate feature that you can access from the Opportunity Overview page2.
References = 1: How to use Guided Selling - SAP Sales Cloud, section "Guided Selling Worklist"2: Using Guided Selling to Work with Opportunities, section "Opportunity Overview".
質問 # 27
When maintaining Accounts for Best Run Bikes, which of the following administrative actions can you perform? Note: There are 3 correctanswers to this question.
- A. Download Accounts using the Data Export Tool
- B. Maintain Individual Customers
- C. Upload Accounts using the Data Import Tool
- D. Merge similar Accounts
- E. Configure Customer Insights
正解：B、C、D
解説：
* Upload Accounts using the Data Import Tool: You can use the Data Import Tool to import data from external sources into SAP Service Cloud Version 2. You can upload Accounts as well as other business objects such as Contacts, Cases, Products, etc1
* Maintain Individual Customers: You can create and manage individual customers as Accounts in SAP Service Cloud Version 2. You can also link individual customers to corporate Accounts as contacts2
* Merge similar Accounts: You can merge two or more Accounts that have similar or duplicate information. You can choose which Account to keep as the master record and which fields to retain from the source records. The related business objects of the source records are also transferred to the master record3 You cannot perform the following administrative actions when maintaining Accounts for Best Run Bikes:
* Configure Customer Insights: Customer Insights is a feature that provides you with a comprehensive view of your customers' behavior, preferences, and needs. You can configure Customer Insights in the Administration work center, not in the Accounts work center4
* Download Accounts using the Data Export Tool: There is no Data Export Tool in SAP Service Cloud Version 2. You can export data from SAP Service Cloud Version 2 using reports or OData services5 References = 1: Data Import Tool 2: Maintaining Individual Customers 3: Merging Accounts 4: Configuring Customer Insights 5: Exporting Data from SAP Service Cloud Version 2
質問 # 28
You are an Administrator who needs to create a robust mobile scenario for your business users. What administration tasks are performed during mobile application setup? Note: There are 2 correctanswers to this question.
- A. Widget creation
- B. Home Page layout
- C. Ul screen adaptation
- D. Mobile User creation
正解：C、D
解説：
To create a robust mobile scenario for your business users, you need to perform the following administration tasks during mobile application setup:
* Ul screen adaptation: You can adapt the user interface of the mobile app to suit your business needs and preferences. You can change the layout, visibility, and behavior of fields, sections, and actions on the app screens. You can also create custom fields and logic using the key user tools1.
* Mobile User creation: You need to create and assign mobile users to enable them to access the mobile app. You can create mobile users manually or automatically, and assign them to the relevant business roles and catalogs. You can also manage the mobile user lifecycle, such as activating, deactivating, locking, and unlocking users2.
References =
* 1: Adapt the User Interface of the Mobile App
* 2: Create and Assign Mobile Users
質問 # 29
As a Sales Manager, you want to create a Playbook for Opportunities. Which of the following activity types can you create? Note: There are 3 correctanswers to this question.
- A. Call List
- B. Survey
- C. Update Field
- D. Appointment
- E. Email
正解：C、D、E
解説：
A Playbook for Opportunities is a set of activities that guide sales representatives to progress their opportunities through the sales cycle. A Playbook can be configured by a Sales Manager using the fine-tuning activity Configure Playbooks for Opportunities. In this activity, a Sales Manager can create different Playbooks for different scenarios, such as industry, product, or revenue. Each Playbook can have one or more activity types, which are the tasks that sales representatives need to complete for each opportunity. The activity types that can be created for a Playbook are:
* Appointment: This activity type allows sales representatives to schedule a meeting with the customer, such as a demo, presentation, or negotiation. The appointment can be created in the calendar of the sales representative and the customer, and can be synced with Microsoft Outlook or Google Calendar.
* Email: This activity type allows sales representatives to send an email to the customer, such as a follow-up, proposal, or quotation. The email can be composed using predefined templates or custom text, and can be tracked for open and click rates.
* Update Field: This activity type allows sales representatives to update a field in the opportunity, such as the sales phase, probability, or expected close date. The update field activity can help sales representatives to keep their opportunities up to date and accurate.
* Survey: This activity type is not available for Playbooks for Opportunities. Surveys are used to collect feedback from customers or prospects, and can be created using the fine-tuning activity Configure Surveys. Surveys can be sent to customers or prospects via email, SMS, or web link, and can be analyzed using the Survey Dashboard app.
* Call List: This activity type is not available for Playbooks for Opportunities. Call Lists are used to
* manage outbound calls to customers or prospects, and can be created using the fine-tuning activity Configure Call Lists. Call Lists can help sales representatives to prioritize and track their calls, and can be integrated with SAP Contact Center or third-party telephony systems.
References = Using Guided Selling to Work with Opportunities, Enhance Sales Effectiveness with Guided Selling in SAP Sales Cloud Version 2 - Webcast
質問 # 30
When browsing configuration settings, where would an Administrator enable Revenue Splitting?
- A. Forecast Tracker
- B. Pipeline Management and Forecasting
- C. Sales Quotes
- D. Opportunities
正解：B
解説：
In SAP Sales Cloud Version 2, an Administrator would enable Revenue Splitting under the Pipeline Management and Forecasting settings. This feature allows the revenue from a sale to be divided among multiple entities, such as sales team members or departments, based on predefined rules. This can be particularly useful in complex sales scenarios where multiple parties contribute to a sale and need to be credited accordingly
質問 # 31
A new group of Business Users have to be created and granted read only access to sales entities, such as Leads, Opportunities and Sales Quotes for a specific Sales Area. As an Administrator, which sequence of steps must be performed?
- A. Create the Employees
*Create the Business Users
*Remove the Employees Write Access Rights for that Sales Area - B. Create the Employees
*Create the Business Users
*Assign a Sales Rep Business Role with restricted Read Access for that Sales Area - C. Create the Business Users
*Create the Employees
*Assign a Sales Rep Business Role and remove Write Access for that Sales Area - D. Create the Business Users
*Create the Employees
*Restrict the Employees Access Rights for that Sales Area
正解：D
解説：
To create a new group of Business Users and grant them read only access to sales entities for a specific Sales Area, you need to perform the following steps:
* Create the Business Users: You need to create a Business User for each Employee who needs to access the system. A Business User consists of an Employee ID and a valid email address. You also need to assign a Security Policy to each Business User to ensure the security and integrity of the system1.
* Create the Employees: You need to create an Employee for each person who works for your company.
An Employee is an Employee ID, a name, an address, a communication, a language, a working time, and a department. You also need to assign a Business Role to each Employee to define the tasks and operations that they can perform, the data that they can access, and the level of authorization they have2.
* Restrict the Employees Access Rights for that Sales Area: You need to restrict the Employees Access Rights for the specific Sales Area that you want them to have read only access to. You can do this by using the Access Contexts and Access Restrictions features in the system. Access Contexts are predefined sets of criteria that determine the scope of data access for a Business Role. Access Restrictions are rules that further limit the data access for a Business Role based on certain attributes, such as the Sales Area3.
The other options are not correct because they either do not create the Business Users and Employees correctly, or they do not restrict the Access Rights properly. References = 1: Creating Business Users and Assigning a Business Role | SAP Help Portal 2: Creating Business Roles and Assigning a Business User | SAP Learning 3: [Access Contexts and Access Restrictions | SAP Help Portal]
質問 # 32
You have been asked to enable users working in SAP Sales Cloud Version 2 to access S/4HANA Sales Management. What extension tool would be used to achieve this?
- A. Create a Mashup
- B. Apply a Validation Rule
- C. Apply a Webhook
- D. Create an Extension Field
正解：A
解説：
To enable users working in SAP Sales Cloud Version 2 to access S/4HANA Sales Management, you need to create a mashup. A mashup is a web-based application that combines data or functionality from different sources, such as SAP S/4HANA, into a single user interface. You can use mashups to display information from SAP S/4HANA in SAP Sales Cloud Version 2, or to navigate from SAP Sales Cloud Version 2 to SAP S/4HANA. For example, you can create a mashup that shows the sales order details from SAPS/4HANA in a pop-up window when you click on a sales order number in SAP Sales Cloud Version 2. You can also create a mashup that opens the SAP S/4HANA Sales Management app in a new browser tab when you click on a button in SAP Sales Cloud Version 2. References = Mashups, Create Mashups, SAP Sales Cloud Version 2 Integration Guides for SAP S/4HANA
質問 # 33
As an Administrator, where can you find documentation about available APIs that could be leveraged for integrating SAP Sales Cloud Version 2 with other SAP applications?
- A. SAP Discovery Center
- B. SAP Business Accelerator Hub
- C. SAP Platform Integration
- D. SAP API Business Transformation Hub
正解：B
解説：
The SAP Business Accelerator Hub is a web portal that provides access to REST APIs for SAP Sales Cloud and SAP Service Cloud Version 2. These APIs can be used to integrate SAP Sales Cloud Version 2 with other SAP applications, such as SAP S/4HANA, SAP ERP, SAP CRM, and SAP SuccessFactors. The SAP Business Accelerator Hub also offers documentation, tutorials, and testing tools for the APIs. References = SAP Service Cloud Version 2 | SAP Help Portal, Outlining the Integration of Version 2 into SAP Software and Tech, SAP Business Accelerator Hub
質問 # 34
Which options are provided for grouping your aggregated totals when configuring KPI Definitions in SAP Sales Cloud Version 2? Note: There are 2correctanswers to this question.
- A. Sum by Forecast Category
- B. Cumulative Sum Across Forecast Categories
- C. Cumulative Sum by Expected Value
- D. Sum by Expected Value
正解：A、B
解説：
When configuring KPI Definitions in SAP Sales Cloud Version 2, you can group your aggregated totals by different dimensions, such as forecast category, expected value, sales unit, sales employee, etc. You can also choose to display the cumulative sum across forecast categories, which shows the total amount of all forecast categories up to the selected one. For example, if you select the forecast category "Commit", the cumulative sum will include the amounts from "Closed Won", "Best Case", and "Commit". Alternatively, you can choose to display the sum by forecast category, which shows the amount of each forecast category separately. For example, if you select the forecast category "Commit", the sum will only include the amount from
"Commit". References = SAP Sales Cloud Version 2 Solution Guide, page 72-73; Sales Cloud KPIs - Visits Conversion Rate to Opportunities
質問 # 35
You need to create a new Survey Category for the Sales Team to use in a new Call List.What are the default Survey Categories that are pre-delivered with the SAP Sales Cloud Version 2 tenant?
- A. Call Script
- B. Checklist
- C. Promotion
- D. Sentiment Score
正解：A、B
解説：
According to the SAP Sales Cloud Version 2 Solution Guide1, surveys are used to collect feedback from customers or prospects on various topics, such as product satisfaction, service quality, or marketing campaigns. Surveys can be created and assigned to different categories, which help to organize and filter them. The default survey categories that are pre-delivered with the SAP Sales Cloud Version 2 tenant are Checklist and Call Script1. These categories are suitable for the sales team to use in a new call list, as they allow them to follow a predefined set of questions or actions during a phone call with a customer or prospect. Checklist surveys can be used to verify certain information or requirements, while call script surveys can be used to guide the conversation and capture the responses2. Promotion and Sentiment Score are not default survey categories, but they can be created as custom categories if needed1. References = 1 Solution Guide for SAP Sales Cloud | SAP Help Portal 2 Creating Surveys - SAP Sales Cloud Version 2 - openSAP Microlearning Learn more
質問 # 36
You have been asked to maintain Products in SAP Sales Cloud Version 2. Which of the followingsettings are relevant? Note: There are 3 correctanswers to this question.
- A. Product Classification
- B. Number Range
- C. Units of Measure
- D. Product Type
- E. Product Groups
正解：A、C、D
解説：
Products are the goods or services that your company sells or provides to customers. In SAP Sales Cloud Version 2, you can maintain various settings for products, such as product type, units of measure, and product classification. These settings are relevant for defining the characteristics, pricing, and availability of products.
* Product Type: This setting determines the category of the product, such as material, service, or warranty.
The product type affects the behavior and fields of the product, such as whether it can be ordered, invoiced, or delivered. You can define your own product types and assign them to product categories in the Administrator work center1.
* Units of Measure: This setting specifies the unit in which the product is sold or measured, such as pieces, kilograms, or hours. You can define your own units of measure and assign them to product categories in the Administrator work center1.
* Product Classification: This setting allows you to assign attributes and values to products based on predefined classification systems, such as industry standards or customer-specific criteria. You can use product classification to filter, group, or compare products based on their attributes. You can define your own classification systems and assign them to product categories in the Administrator work center1.
The other two options, number range and product groups, are not relevant settings for maintaining products in SAP Sales Cloud Version 2.
* Number Range: This setting is used to define the range of numbers that can be assigned to business documents, such as sales orders, invoices, or tickets. Number range is not a setting for products, but for business transactions2.
* Product Groups: This setting is used to group products into hierarchical structures based on common characteristics, such as product line, product family, or product model. Product groups are not a setting for products, but for product portfolio management3.
References = Creating and Maintaining Products, Business Configuration Guide for SAP Sales Cloud Version
2, SAP Sales Cloud Version 2 Feature Scope Description, SAP Sales Cloud Version 2 | SAP Help Portal
質問 # 37
You are an administrator of SAP Sales Cloud Version 2.What tool do you use to configure the system within the tenant?
- A. The Administration Console
- B. The Business Configuration
- C. Scoping Elements
- D. The SAP For Me Portal
正解：B
解説：
The Business Configuration is the tool that allows you to adapt the SAP Sales Cloud Version 2 solution to your business needs. It consists of two main working areas: Scoping and Fine Tuning. Scoping is where you activate and deactivate features, and Fine Tuning is where you control how the activated features behave in detail. The Business Configuration is accessed from the Administration Console, which is the central entry point for alladministrative tasks in SAP Sales Cloud Version 2. References = SAP Sales Cloud Version 2 | SAP Help Portal, Set Up Guide for SAP Sales Cloud Version 2 - SAP Online Help, Understanding the Business Configuration Concept - SAP Learning
質問 # 38
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