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質問 # 38
Which Machine Learning insight shows sentiment detection of surveys and emails?
- A. Profanity Check
- B. Machine Translation
- C. NLP Classification
- D. Business Text Intelligence
正解：C
解説：
NLP Classification is a machine learning scenario that can identify the language, sentiment, and other entities of tickets created from surveys and emails. It can also automatically populate the relevant fields in the ticket based on the extracted information. NLP Classification is part of the Machine Learning in SAP Cloud for Customer feature, which requires an SAP Service Cloud enterprise license or an Agent Console Add-On license. References = Machine Learning in SAP Cloud for Customer - SAP Online Help, Ticket NLP Classification section; How to set up Machine Learning Scenarios - SAP Service Cloud Version 2 - openSAP Microlearning, video transcript.
質問 # 39
Best Run Bikes want to tag Leads using a dedicated filterable and searchable field called "Early Adopters", and automatically notify the Sales Manager about it.As an Administrator, what features can you use for addressing this requirement? Note: There are 3correctanswers to this question.
- A. Determination Rule
- B. Field Attributes
- C. Extension Field
- D. Auto flow Rule
- E. Validation Rule
正解：B、C、D
解説：
To tag Leads using a dedicated filterable and searchable field called "Early Adopters", and automatically notify the Sales Manager about it, you need to use the following features:
* Extension Field: You can create a custom field called "Early Adopters" in the Lead object and set its data type as Boolean. This will allow you to mark the Leads that belong to this category and filter or search them easily.
* Auto flow Rule: You can create a rule that triggers when a Lead is created or updated, and checks the value of the "Early Adopters" field. If the value is true, you can use an action to send an email notification to the Sales Manager with the Lead details.
* Field Attributes: You can configure the visibility and editability of the "Early Adopters" field for different user roles. For example, you can make it visible and editable only for the Lead Owner and the Sales Manager, and hide it from other users.
References = You can find more information about these features in the following resources:
* Solution Guide for SAP Service Cloud Version 2, pages 19-20, 28-29, 34-35
* SAP Service Cloud Version 2 - openSAP Microlearning, videos "Creating Extension Fields" and
"Creating Auto flow Rules"
質問 # 40
What are considerations used for lead scoring? Note: There are 3 correctanswers to this question.
- A. Lead source
- B. Lead owner
- C. Lead status
- D. Lead priority
- E. Lead type
正解：A、C、D
解説：
Lead scoring is a feature of SAP Service Cloud Version 2 that uses machine learning to predict the probability of a deal based on past sales data. Lead scoring prioritizes leads based on the propensity to win. According to the SAP Service Cloud Version 2 documentation, the considerations used for lead scoring are:
* Lead source: The origin of the lead, such as a campaign, a referral, or a website. Different lead sources may have different conversion rates and influence the lead score.
* Lead status: The current stage of the lead in the sales pipeline, such as new, qualified, or closed. The lead status reflects the progress and readiness of the lead and affects the lead score.
* Lead priority: The level of urgency or importance assigned to the lead by the sales representative, such as low, medium, or high. The lead priority indicates the potential value and attractiveness of the lead and impacts the lead score.
References = View Lead Scoring Predictions
質問 # 41
Which of the following options can be considered a Side-by-Side extension of SAP Sales Cloud Version 2?
- A. Extending standard delivered applications
- B. Enhancing the code baseline without modifying the standard
- C. Embedding custom modules created in SAP Build App
- D. Adding custom fields on existing entities
正解：C
解説：
* Embedding custom modules created in SAP Build App is a correct answer because SAP Build App (formerly known as SAP AppGyver) is a no-code development environment that allows users to build business applications without the need for pro-code development knowledge1. SAP Build App is part of the SAP Extension Suite, which enables side-by-side extensibility for SAP Sales Cloud Version 22.
* Extending standard delivered applications, Adding custom fields on existing entities, and Enhancing the code baseline without modifying the standard are not correct answers because they are examples of in-app extensibility, not side-by-side extensibility. In-app extensibility allows users to customize and adapt the standard functionality of SAP Sales Cloud Version 2 within the same system, using tools such as fields, layouts, mash-ups, and key user tools3.
References = 1: Design and Develop Extensions on SAP Service and Sales Cloud Version 2 Using SAP AppGyver 2: Getting Familiar with SAP Sales Cloud Version 2 - SAP Learning 3: SAP Help Portal - SAP Online Help
質問 # 42
What is a benefit of assigning Playbooks to Leads based on an existing list of Account IDs?
- A. Any newly created Accounts will automatically have Leads created based on the Playbook.
- B. Any newly created Lead associated with the listed Account will automatically be converted into Opportunities.
- C. Any newly created Lead associated with the listed Account will automatically receive suggestions from the Playbook.
- D. Any newly created Lead associated with the listed Account will automatically be created with the same Source as the last Lead created.
正解：C
解説：
Playbooks are a set of tasks and activities that guide sales representatives through the sales process. You can assign Playbooks to Leads based on an existing list of Account IDs, which means that any newly created Lead that belongs to one of those Accounts will automatically inherit the Playbook assigned to that Account. This way, you can ensure that your Leads follow the best practices and receive consistent suggestions from the Playbook. References = Solution Guide for SAP Service Cloud Version 2, page 40-41; SAP Service Cloud Version 2 - openSAP Microlearning, video "Playbooks".
質問 # 43
As an administrator, you are asked to change user interface texts for some standard applications. Which tool would you use to configure the texts?
- A. SAP Build App
- B. Language Adaptation
- C. Branding
- D. UI Adaptation
正解：B
解説：
* B: The language adaptation tool is the correct option to change user interface texts for some standard applications in SAP Service Cloud Version 2. As an administrator, you can use this tool to translate or adjust texts for most areas such as application work centers, Feed, Live Activity, Enterprise Search categories, and most texts created in the SAP CloudApplications Studio1. You can also export and import text pools for different languages and scenarios1.
References = 1: Translate and Adapt User Interface Texts | SAP Help Portal
質問 # 44
As an Administrator, you need to create a new server connection in order to configure and use Relationship Intelligence with Office 365 mail server. What parameters must be registered in the Microsoft Azure Portal?
Note: There are 3correctanswers to this question.
- A. Server Communication Arrangement
- B. Server Tenant ID
- C. Certificate Key
- D. Certificate File
- E. Certificate Token
正解：B、C、D
解説：
To configure and use Relationship Intelligence with Office 365 mail server, you need to create a new server connection in the Microsoft Azure Portal. The parameters that must be registered in the Microsoft Azure Portal are:
* Server Tenant ID: This is the unique identifier of your Microsoft 365 tenant. You can find it in the Azure Active Directory admin center under Properties.
* Certificate File: This is the public key certificate that you generate and upload to the Azure Active Directory admin center to authenticate your Dynamics 365 Sales app with Microsoft 365.
* Certificate Key: This is the private key that corresponds to the certificate file. You need to enter it in the Sales Insights settings under Relationship insights > Analytics and Health.
These parameters are required to enable the exchange integration for relationship analytics, which allows Dynamics 365 Sales to collect and analyze email and meeting data from Microsoft
365. References = Configure relationship analytics and health, Overview of Relationship intelligence, Dynamics 365 Sales - Relationship intelligence
質問 # 45
When browsing configuration settings, where would an Administrator enable Revenue Splitting?
- A. Forecast Tracker
- B. Opportunities
- C. Pipeline Management and Forecasting
- D. Sales Quotes
正解：C
解説：
In SAP Sales Cloud Version 2, an Administrator would enable Revenue Splitting under the Pipeline Management and Forecasting settings. This feature allows the revenue from a sale to be divided among multiple entities, such as sales team members or departments, based on predefined rules. This can be particularly useful in complex sales scenarios where multiple parties contribute to a sale and need to be credited accordingly
質問 # 46
Which of the following are the standard out-of-the-box forecast Categories for Opportunities in SAP Sales Cloud Version 2? Note: There are 3 correctanswers to this question.
- A. Expected
- B. Committed
- C. Forecasted
- D. Best Case
- E. Pipeline
正解：A、B、E
解説：
The standard out-of-the-box forecast categories for Opportunities in SAP Sales Cloud Version 2 include Expected, Pipeline, and Committed. These categories are used to classify the opportunities based on their likelihood of closing, which helps in sales forecasting
https://help.sap.com/docs/SAP_CLOUD_FOR_CUSTOMER/24765b551a014b779b95c7b07d8e9079/98d8f276b
質問 # 47
Which of the following options represent a valid Master Data entity for a B2B scenario in SAP Sales Cloud Version 2? Note: There are 2 correctanswers to this question.
- A. Contact
- B. Account
- C. Individual Customer
- D. Group
正解：B、C
解説：
The valid Master Data entities for a B2B scenario in SAP Sales Cloud Version 2 are Account and Individual Customer. An Account represents a company or organization that your company has a business relationship with. An Individual Customer represents a single person who is a customer of your company. These entities are crucial for managing customer relationships and sales processes in a B2B scenario.
質問 # 48
You need to create a new Survey Category for the Sales Team to use in a new Call List.What are the default Survey Categories that are pre-delivered with the SAP Sales Cloud Version 2 tenant?
- A. Checklist
- B. Sentiment Score
- C. Promotion
- D. Call Script
正解：A、D
解説：
According to the SAP Sales Cloud Version 2 Solution Guide1, surveys are used to collect feedback from customers or prospects on various topics, such as product satisfaction, service quality, or marketing campaigns. Surveys can be created and assigned to different categories, which help to organize and filter them. The default survey categories that are pre-delivered with the SAP Sales Cloud Version 2 tenant are Checklist and Call Script1. These categories are suitable for the sales team to use in a new call list, as they allow them to follow a predefined set of questions or actions during a phone call with a customer or prospect. Checklist surveys can be used to verify certain information or requirements, while call script surveys can be used to guide the conversation and capture the responses2. Promotion and Sentiment Score are not default survey categories, but they can be created as custom categories if needed1. References = 1 Solution Guide for SAP Sales Cloud | SAP Help Portal 2 Creating Surveys - SAP Sales Cloud Version 2 - openSAP Microlearning Learn more
質問 # 49
You have to pitch the major differentiators of SAP Sales Cloud Version 2 compared to the previous version.
Which of the following would you describe as top advantages? Note: There are 3correctanswers to this question.
- A. Direct access to the back end for faster issue resolution
- B. Modern platform that delivers higher speeds, higher availability, and higher agility
- C. Free access to SAP expert guidance
- D. Monthly releases that will help fill gaps faster
- E. Fresh new User Experience with dynamic layouts and faster screen loading
正解：B、D、E
解説：
SAP Sales Cloud Version 2 is a cloud native sales solution that offers several advantages over the previous version, such as:
* Monthly releases that will help fill gaps faster: SAP Sales Cloud Version 2 follows a monthly release cycle that allows for faster delivery of new features, enhancements, and bug fixes. This helps customers to keep up with the changing market demands and customer expectations1.
* Fresh new User Experience with dynamic layouts and faster screen loading: SAP Sales Cloud Version 2 provides a more intuitive and responsive user interface that adapts to different devices and screen sizes. The user interface also leverages the latest web technologies to improve the performance and loading time of the screens2.
* Modern platform that delivers higher speeds, higher availability, and higher agility: SAP Sales Cloud Version 2 is built on a modern cloud platform that leverages microservices, containers, and Kubernetes to provide higher scalability, reliability, and flexibility. The platform also enables faster innovation and integration with other SAP and non-SAP solutions3. References = Introducing SAP Sales Cloud Version
2, What's New in SAP Sales Cloud Version 2, Solution Guide for SAP Sales Cloud Version 2, SAP Sales Cloud Version 2 - openSAP Microlearning
質問 # 50
As an Administrator, which of the following can be configured for displaying the Guided Selling Score? Note:
There are 2 correctanswers to this question.
- A. Opportunity Score
- B. Probability
- C. Sales Phases
- D. Lead Score
正解：A、C
解説：
The Guided Selling Score is a feature of SAP Sales Cloud Version 2 that helps sales representatives to prioritize and manage their opportunities. The score is calculated based on various factors, such as sales phase, opportunity score, lead score, and probability. Administrators can configure which of these factors are displayed in the Guided Selling Score by using the fine-tuning activity Configure Score Type for Opportunities. In this activity, administrators can select one of the following options for the score type:
* Sales Phase: The score is based on the sales phase of the opportunity. The higher the sales phase, the higher the score. For example, an opportunity in the Decision phase has a higher score than an opportunity in the Discovery phase.
* Opportunity Score: The score is based on the opportunity score of the opportunity. The opportunity score is a custom score that can be defined by administrators using the fine-tuning activity Configure Opportunity Scoring. The opportunity score can be calculated based on various attributes, such as products, contacts, activities, notes, and so on.The higher the opportunity score, the higher the score.
* Lead Score: The score is based on the lead score of the opportunity. The lead score is a score that is assigned to the account or contact associated with the opportunity. The lead score can be defined by administrators using the fine-tuning activity Configure Lead Scoring. The lead score can be calculated
* based on various attributes, such as industry, revenue, number of employees, and so on.The higher the lead score, the higher the score.
* Probability: The score is based on the probability of the opportunity. The probability is a percentage that indicates the likelihood of winning the opportunity. The probability can be manually entered by sales representatives or automatically calculated by the system based on the sales phase.The higher the probability, the higher the score.
By default, the score type is set to Sales Phase. However, administrators can change it to any of the other options, or select a combination of two options. For example, administrators can choose to display both the Sales Phase and the Opportunity Score in the Guided Selling Score. In this case, the score is calculated as the average of the two scores. For example, if an opportunity has a sales phase score of 80 and an opportunity score of 60, the Guided Selling Score is 70.
References = Scope and Configure Guided Selling, How to use Guided Selling - SAP Sales Cloud
質問 # 51
As a Sales Manager, you want to create a Playbook for Leads and Opportunities.How can the activities and actions for Playbooks be grouped? Note: There are 2correctanswers to this question.
- A. Status for Opportunities
- B. Sales Phases for Leads
- C. Sales Phases for Opportunities
- D. Status for Leads
正解：C、D
解説：
Playbooks are a set of activities and actions that guide sales representatives through the sales process.
Playbooks can be created for Leads and Opportunities, and they can be grouped by Sales Phases or Status.
Sales Phases are the stages of the sales cycle, such as Qualification, Proposal, or Negotiation. Status is the current state of the Lead or Opportunity, such as Open, In Progress, or Won. Playbooks can be grouped by Sales Phases for Opportunities, as each phase may require different actions and tasks. Playbooks can also be grouped by Status for Leads, as each status may indicate the level of interest and readiness of the Lead.
Playbooks cannot be grouped by Status for Opportunities or by Sales Phases for Leads, as these are not relevant or meaningful criteria for grouping. References = Introducing SAP Sales Cloud Version 2, 2:00-2:40.
Playbooks in SAP Sales Cloud Version 2, 0:20-1:10. Set Up Guide for SAP Service Cloud Version 2, page
28-29.
質問 # 52
What is the difference between Pre Hook and Post Hook rules?
- A. Pre Hook prevents users from making changes to the default value; Post Hook does not prevent it.
- B. Pre Hook allows users to make changes to the default value; Post Hook does not allow it.
- C. Post Hook determines read and write access; Pre Hook determines read access only.
- D. Pre Hook is valid only with Determination Rules; Post Hook is valid only with Validation Rules.
正解：A
解説：
Pre Hook and Post Hook are two events that can be used to implement custom logic using Determination Rules in SAP Service Cloud Version 2. Determination Rules allow users to update the fields of an object based on certain conditions. Pre Hook is used to default or suggest standard and custom field values. The user can change the field values after the Pre Hook is executed. Post Hook is used to mandate custom field values. The user cannot overwrite the field values after the Post Hook is executed. For example, if a Pre Hook rule sets the subject of a case based on the service categories, the user can still modify the subject manually. But if a Post Hook rule sets the priority of a case based on the service category, the user cannot change the priority manually. References = Determination and Validation in SAP Sales / Service Cloud version 2 - Part 1, SAP Service Cloud Version 2 | SAP Help Portal
質問 # 53
Which of the following are valid Functions that can be assigned to Organizational Units? Note: There are
3correctanswers to this question.
- A. Division
- B. Sales Organization
- C. Distribution Channel
- D. Company
- E. Sales Office
正解：A、C、E
解説：
Functions are attributes that describe the role of an organizational unit in the organizational structure. They can be used to determine the responsible organizational unit for a business transaction or activity. Functions can also be used to filter and group organizational units in reports and queries. Some of the predefined functions in SAP Service Cloud Version 2 are:
* Distribution Channel: This function represents the path through which goods and services reach the customer. It can be structured regionally or according to products. A distribution channel can be assigned to one or more sales organizations.
* Sales Office: This function represents a local sales unit within a sales organization. It can be used to differentiate between different sales regions or areas. A sales office can be assigned to one or more sales groups.
* Division: This function represents a grouping of the products or services to be sold. It can be used to segment the market according to product lines or customer groups. A division can be assigned to one or more sales organizations.
These functions can be assigned to organizational units in SAP Service Cloud Version 2 by using the Organizational Management work center. There, you can create or edit an organizational unit and select the functions from the drop-down list in the General tab. You can also assign more than one function to an organizational unit, for example, a sales office and a sales group.
References = Organizational Unit, Describing and Displaying the Organizational Structure, Explain the Organizational Structures
質問 # 54
As a Sales Manager for Best Run Bikes, you now require all of the Sales Representatives to schedule a meeting with the customer while qualifying an Opportunity when the deal size is more than 50,000 USD.
How will you achieve this using Playbook? Note: There are 2correctanswers to this question.
- A. Configure an Activity of type Appoint me
- B. Configure a rule for Expected Value
- C. Configure a mandatory Activity of type
- D. Configure a rule for Negotiated Value
正解：A、B
解説：
Playbook is a feature that helps you guide your sales team through the sales process by providing them with best practices, tips, and tasks for each sales stage. You can create and assign Playbooks to Opportunities based on certain rules and conditions. To achieve your requirement, you need to do the following steps:
* Configure a rule for Expected Value that checks if the deal size is more than 50,000 USD. This will trigger the Playbook assignment when the condition is met.
* Configure an Activity of type Appoint me that instructs the Sales Representative to schedule a meeting with the customer. This will be one of the tasks in the Playbook that the Sales Representative needs to complete.
* Optionally, you can also configure the Activity of type Appoint me as mandatory, which means that the Sales Representative cannot move to the next sales stage until the task is done. References = Playbook, Creating Playbooks, Assigning Playbooks to Opportunities
質問 # 55
When maintaining Accounts for Best Run Bikes, which of the following administrative actions can you perform? Note: There are 3 correctanswers to this question.
- A. Configure Customer Insights
- B. Merge similar Accounts
- C. Upload Accounts using the Data Import Tool
- D. Download Accounts using the Data Export Tool
- E. Maintain Individual Customers
正解：B、C、E
解説：
* Upload Accounts using the Data Import Tool: You can use the Data Import Tool to import data from external sources into SAP Service Cloud Version 2. You can upload Accounts as well as other business objects such as Contacts, Cases, Products, etc1
* Maintain Individual Customers: You can create and manage individual customers as Accounts in SAP Service Cloud Version 2. You can also link individual customers to corporate Accounts as contacts2
* Merge similar Accounts: You can merge two or more Accounts that have similar or duplicate information. You can choose which Account to keep as the master record and which fields to retain from the source records. The related business objects of the source records are also transferred to the master record3 You cannot perform the following administrative actions when maintaining Accounts for Best Run Bikes:
* Configure Customer Insights: Customer Insights is a feature that provides you with a comprehensive view of your customers' behavior, preferences, and needs. You can configure Customer Insights in the Administration work center, not in the Accounts work center4
* Download Accounts using the Data Export Tool: There is no Data Export Tool in SAP Service Cloud Version 2. You can export data from SAP Service Cloud Version 2 using reports or OData services5 References = 1: Data Import Tool 2: Maintaining Individual Customers 3: Merging Accounts 4: Configuring Customer Insights 5: Exporting Data from SAP Service Cloud Version 2
質問 # 56
As an Administrator, you have configured mashups for your end users to leverage on the mobile application.
What mashup settings can be toggled on by the end user in order to use them on their mobile device? Note:
There are 2correctanswers to this question.
- A. Guided Selling mashup
- B. Activity mashup
- C. Lead mashup
- D. Quote mashup
正解：B、D
解説：
According to the SAP Cloud for Customer Extension Guide1, mashups are used to integrate data from SAP's cloud solution with data provided by an online Web service or application. Users can access the content provided by these Web services and applications, and use it in their daily work. Mashups can include Web searches, company or industry business information, or online map searches. There are different types of mashups, such as URL mashups, HTML mashups, and data mashups. However, not all mashups are supported on the mobile application. According to the SAP Cloud for Customer Transition Guide2, data mashups in SAP Cloud for Customer are not supported in both SAP Service Cloud V2 and SAP Sales Cloud V2. It is recommended to use side-by-side extensibility to create richer applications that can work together. HTML Code Mashup is available in SAP Cloud for Customer, but in SAP Service Cloud V2 and SAP Sales Cloud V2, it is recommended to use SAP Build Apps to create mashups and to optimize the implementation. In Version 2, only HTML mashup of type URL, which is rendered in iframe is supported. Therefore, the mashup settings that can be toggled on by the end user in order to use them on their mobile device are the ones that use HTML mashup of type URL. Based on the preconfigured mashups provided in SAP Cloud for Customer1, the ones that use HTML mashup of type URL are Activity mashup and Quote mashup. These mashups allow the user to view and edit activities and quotes from external applications within the SAP cloud solution. Guided Selling mashup and Lead mashup are not supported on the mobile application, as they use data mashups and HTML code mashups respectively. References = 1 Mashups | SAP Help Portal 2 Mashups | SAP Help Portal
質問 # 57
What are the key use cases for MS Teams integration in SAP Sales Cloud Version 2? Note: There are 3 correctanswers to this question.
- A. Create Tasks with MS Teams collaboration
- B. Share Workspaces and Deal Rooms
- C. Make outbound calls
- D. Share Library
- E. Create Appointments with MS Teams collaboration
正解：B、C、E
解説：
MS Teams integration in SAP Sales Cloud Version 2 enables the following use cases:
* Share Workspaces and Deal Rooms: You can create and share Teams and Channels to collaborate with your colleagues and customers on sales opportunities and deals. You can also access the SAP Sales Cloud context information from the Teams app.
* Create Appointments with MS Teams collaboration: You can create SAP Sales Cloud appointments and visits with MS Teams as a collaboration channel. You can also access the SAP Sales Cloud application and reference objects from the side panel during the Teams meeting.
* Make outbound calls: You can set MS Teams as the default channel for outbound calls from SAP Sales Cloud. You can also see the call details and outcomes in the SAP Sales Cloud activity timeline. References = Microsoft Teams Integration in SAP Cloud for Customer, Scope and Configure section; SAP Sales and Service Cloud V2 - Integration with Microsoft Teams, Integration Features section; Improve SAP seller productivity with Microsoft Teams and Power Platform, Enable Teams for SAP Sales Cloud section.
質問 # 58
You want to assign Leads that originate from source 'External Partner' to a sales employee. Which setting do you use to achieve this?
- A. Lead Routing to Employee
- B. Status
- C. Qualifications
- D. Party Schema
正解：A
解説：
Lead Routing to Employee is the setting that allows you to assign Leads to a specific sales employee based on certain attributes, such as the source of the Lead. This feature is part of the Digital Sales Engagement for Business Users capability in SAP Service Cloud Version 21. You can configure Lead Routing to Employee rules in the following path: Settings Leads Lead Routing to Employee2. The other options are not related to this setting. Qualifications are the criteria that determine the quality of a Lead3. Status is the current stage of a Lead in the sales process. Party Schema is the structure that defines theparties involved in a Lead, such as the account, contact, or partner. References = 1: SAP Service Cloud Version 2 Features | SAP Help Portal 2: Configuring Lead Routing Rules - SAP Learning 3: Solution Guide for SAP Service Cloud - SAP Online Help : [Lead Status - SAP Online Help] : [Party Schema - SAP Online Help]
質問 # 59
What feature of SAP Sales Cloud V2 provides Sales Representative with predictive insights?
- A. Machine Learning
- B. Workspace
- C. Guided Selling
- D. Dynamic Playbook
正解：A
解説：
The feature of SAP Sales Cloud V2 that provides sales representatives with predictive insights is Machine Learning. Machine learning is a subset of artificial intelligence that enables systems to learn from data and improve their performance without explicit programming. SAP Sales Cloud V2 leverages machine learning to provide intelligent sales predictions, such as propensity to close, lead scoring, sentiment analysis, and next best actions. These predictions help sales representatives to prioritize their activities, focus on the most promising opportunities, and engage with customers more effectively. References = SAP Sales Cloud | Sales Automation and Customer Experience Software, Introducing SAP Sales Cloud Version 2 - openSAP Microlearning
質問 # 60
How can you prevent security risks while monitoring inactive users in SAP Sales Cloud Version 2? Note:
There are 2correctanswers to this question.
- A. By using the auto sign out, users are automatically logged off
- B. By assigning security policies to end users
- C. By scheduling the dedicated auto sign out background job
- D. By setting up the auto log off time
正解：A、C
解説：
Inactive users are users who have not logged in to the system for a long time or have never logged in. They pose a security risk as they may have outdated or unauthorized access to the system. To prevent security risks while monitoring inactive users in SAP Sales Cloud Version 2, you can use the following methods:
* By using the auto sign out, users are automatically logged off after a specified period of inactivity. This prevents unauthorized access to the system by someone who may use the user's device or session. You can configure the auto sign out time in the Security Policy settings.
* By scheduling the dedicated auto sign out background job, you can automatically deactivate the user accounts that have not logged in for a certain number of days. This reduces the number of inactive users in the system and frees up the licenses for other users. You can schedule the auto sign out background job in the Administrator work center. References = Security Guide for SAP Sales Cloud Version 2, page
15-16. User Management in SAP Sales Cloud Version 2, 1:40-2:00. Inactive User Accounts - Risks and Best Practices.
質問 # 61
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