SAPは2022年最新のC-C4H510-04サンプル問題は信頼され続けるC-C4H510-04テストエンジン
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質問 47
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.
- A. Data can be loaded only once.
- B. There is a template available for each object that allows tool-supported migration.
- C. Field definitions are not relevant.
- D. The template structure is predefined and cannot be changed.
正解: B
質問 48
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider delay
- B. Consider contract status
- C. Consider ticket resolved on date
- D. Consider maintenance plan condition
正解: C
質問 49
Which feature is used to limit values in a drop-down list?
- A. Personalization
- B. Code list restriction
- C. Adaptation
- D. Extension fields
正解: B
質問 50
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. One time, time and counter based
- B. One time, fixed
- C. One time. no condition, time and counter based
- D. Absolute, counter based
正解: C
質問 51
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
- A. Service contract
- B. Service warranty
- C. Installed base
- D. Registered product
正解: D
質問 52
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Define Specific Restriction
- B. Full Access
- C. Unrestricted
- D. Restricted
- E. No Access
正解: C,D,E
質問 53
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Usage of restriction rules
- B. Personalization
- C. Code list restriction
正解: C
質問 54
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.
- A. Maintain Installed Base
- B. Maintain Number Ranges for Customers
- C. Purchase a license for the Registered Product
- D. Scope Registered Products
正解: A,B
質問 55
Which key user tool allows you to change field properties on the SAP Service Cloud Ul?
- A. Mashup
- B. Adaptation
- C. Workflow rules
- D. Code list restriction
正解: B
質問 56
For which element do you maintain attributes such as password and security policy?
- A. Service agent
- B. Employee
- C. Business role
- D. Business user
正解: D
質問 57
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Workflow rules
- B. Routing rules
- C. Knowledge base
- D. Templates
正解: D
質問 58
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.
- A. Service contracts
- B. Registered products
- C. Contacts
- D. Installed bases
正解: B,C
質問 59
Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.
- A. URL mashups
- B. HTML mashups
- C. Internal mashups
- D. ASAP mashups
正解: B,D
質問 60
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Ticket routing rules
- B. Activity planner
- C. Maintenance plan
- D. Realignment runs
正解: C
質問 61
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.
- A. Service contracts
- B. Contacts
- C. Installed bases
- D. Registered products
正解: A,B
質問 62
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Maintain the fine-tuning activity for contracts.
- B. Create a workflow rule.
- C. Select the relevant scoping question.
- D. Maintain the fine-tuning activity for date profiles.
正解: B
質問 63
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.
- A. Service agents
- B. Incidents
- C. Territories
- D. Employees
正解: C,D
質問 64
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