[2022年01月14日] 更新されたC-C4H510-04試験PDF問題集にはFast2test合格保証付き
あなたを合格させるSAP試験にはC-C4H510-04試験問題集
SAP C-C4H510-04 認定試験の出題範囲：
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質問 40
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.
- A. Service agents
- B. Territories
- C. Employees
- D. Incidents
正解: B,D
質問 41
How can you restrict access to Product View?
- A. Service Unit of Employee
- B. Employee
- C. Sales Data of Employee
- D. Territories
正解: C
質問 42
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. Absolute, counter-based
- B. One time, fixed
- C. One time, time and counter-based
- D. One time - no condition, time and counter-based
正解: C
質問 43
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.
- A. Controlling responsibility
- B. Reporting
- C. Determining fine-tuning settings
- D. Determining service level assignments
- E. Controlling validity of the service catalog
正解: A,B,D
質問 44
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Interactive dashboards
- B. Standard reports
- C. Web service message monitoring
- D. Custom reports
- E. Inner join data sources
正解: A,B,D
質問 45
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
Note: There are 3 correct answers to this question.
- A. Create an e-mail template for responses.
- B. Set scoping questions and outgoing e-mail details in fine-tuning.
- C. Set up service categories and service catalogs.
- D. Configure the e-mail address in the communication channel.
- E. Create an account with the e-mail address of the customer.
正解: B,D,E
質問 46
Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.
- A. Live Activity pane
- B. CTI Desktop pane
- C. CTI Client pane
- D. CTI Client Adapter
正解: A,D
質問 47
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.
- A. Data can be loaded only once.
- B. There is a template available for each object that allows tool-supported migration.
- C. Field definitions are not relevant.
- D. The template structure is predefined and cannot be changed.
正解: B
質問 48
Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
- A. Set the write access to restricted.
- B. Set the access rights to edit.
- C. Set the access rights to display.
- D. Set the read access to restricted.
- E. Set the read and write access to restricted.
正解: A,D,E
質問 49
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Web service message monitoring
- B. Standard reports
- C. Interactive dashboards
- D. Custom reports
- E. Inner join data sources
正解: A,B,D
質問 50
Which feature is used to limit values in a drop-down list?
- A. Personalization
- B. Code list restriction
- C. Adaptation
- D. Extension fields
正解: B
質問 51
Which of the following applies to time recording? Note: There are 3 correct Answers to this question.
- A. Time sheets can be submitted for approval.
- B. You can activate Microsoft Outlook integration for time recording.
- C. Code list restrictions are not possible for the Time Type field.
- D. Time recording can be done online or in offline mode.
- E. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
正解: A,D,E
質問 52
When should you use the templates provided in the Data Workbench?
- A. When there is unstructured legacy data
- B. When customer data needs to be loaded quickly
- C. When the Mass Change Account Data tool is used
- D. When data volume is low
正解: D
質問 53
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. One time, time and counter based
- B. One time, fixed
- C. One time. no condition, time and counter based
- D. Absolute, counter based
正解: C
質問 54
Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.
- A. Mashup service
- B. Notification type
- C. Channel direction
- D. Channel type
- E. Ticket type
正解: C,D,E
質問 55
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Installation Point
- B. Installed Base
- C. Product
- D. Warranty
正解: A
質問 56
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.
- A. Configure the relevant question in scoping.
- B. Integrate with MindTouch.
- C. Choose the correct SAP Jam group in the knowledge base configuration settings.
- D. Create knowledge base articles in SAP Service Cloud.
正解: A,C
質問 57
Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.
- A. Contracts
- B. Customer
- C. Service request
- D. Maintenance plan
正解: A,B
質問 58
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Product
- B. Installed Base
- C. Installation Point
- D. Warranty
正解: A
質問 59
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Delivery block
- B. Credit limit check
- C. Sales support block
- D. Prospect
正解: A
質問 60
Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Opening the main ticket allows you to see all of the connected sub-tickets.
- B. You can change the status of multiple sub-tickets from the main ticket.
- C. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
- D. Changing the customer in the main ticket updates the customers in the related sub-tickets.
正解: A,B
質問 61
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are
3 correct answers to this question.
- A. Interactive dashboards
- B. Standard reports
- C. Web service message monitoring
- D. Custom reports
- E. Inner join data sources
正解: A,B,D
質問 62
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.
- A. Offline access is available
- B. No security issues with mashup outside of corporate network
- C. No additional authorization concept is required
- D. Real-time data access
- E. Existing reports can be reused
正解: C,D,E
質問 63
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