合格できるSAP C-C4H510-04のPDF問題集！最近更新された115問あります [Q12-Q28]

合格できるSAP C-C4H510-04のPDF問題集！最近更新された115問あります

更新されたテストエンジンC-C4H510-04練習問題集と練習試験合格させます

質問 12
Which of these objects are NOT associated with SAP Jam groups?

• A. Sales orders
• B. Tickets
• C. Products
• D. Opportunities

正解: A

 

質問 13
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are
3 correct answers to this question.

• A. Interactive dashboards
• B. Standard reports
• C. Web service message monitoring
• D. Custom reports
• E. Inner join data sources

正解: A,B,D

 

質問 14
Which of these template formats is supported by the Data Workbench?

• A. csv
• B. XML
• C. Raw data
• D. HTML

正解: A

 

質問 15
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.

• A. Use e-mail as a response to a ticket.
• B. Add a reference to an account.
• C. Add an account team member.
• D. Add a reference to a service contract.

正解: A,B

 

質問 16
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

• A. Service contract
• B. Service warranty
• C. Installed base
• D. Registered product

正解: D

 

質問 17
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?

• A. Social channel setup
• B. Knowledge base integration
• C. Work distribution
• D. SLA

正解: B

 

質問 18
What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. HTML mashups
• B. Internal mashups
• C. ASAP mashups
• D. URL mashups

正解: A,D

 

質問 19
Which objects are needed to create a registered product? Note: There are 2 correct Answers to this question.

• A. Product
• B. Installed base
• C. Contract
• D. Customer

正解: A,D

 

質問 20
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-Mails)?

• A. Switch from channel direction inbound to outbound.
• B. Switch from channel direction outbound to inbound.
• C. Switch from channel type B2C to B2B.
• D. Switch from channel type B2B to B2C.

正解: B

 

質問 21
Which business function in the account master will block the release of quotes to SAP S/4HANA?

• A. Prospect
• B. Credit limit check
• C. Sales support block
• D. Delivery block

正解: A

 

質問 22
When should you use the templates provided in the Data Workbench?

• A. When there is unstructured legacy data
• B. When customer data needs to be loaded quickly
• C. When the Mass Change Account Data tool is used
• D. When data volume is low

正解: D

 

質問 23
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.

• A. Service agents
• B. Incidents
• C. Territories
• D. Employees

正解: C,D

 

質問 24
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?

• A. Accounts
• B. Products
• C. Employees
• D. Tickets or Service Call

正解: D

 

質問 25
To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.

• A. Territory
• B. Installed base
• C. Maintenance plan
• D. Appointment

正解: B,C

 

質問 26
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders.
Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

• A. Switch from channel direction inbound to outbound.
• B. Switch from channel type B2C to B2B.
• C. Switch from channel direction outbound to inbound.
• D. Switch from channel type B2B to B2C.

正解: D

 

質問 27
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.

• A. Scoping attribute set
• B. Setup deals
• C. Maintenance plan
• D. Maintenance measurement and readings

正解: C,D

 

質問 28
......

SAP C-C4H510-04 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Explain Installed Base & its usage in Service Tickets Identify the different Service Processes and their capabilities
トピック 2	Set up a notification process and configure conditions and actions for workflows Use data migration templates, troubleshoot data migration issues and understand mass data maintenance
トピック 3	Explain Contracts & Case Management in Service Tickets Explain Warranty Management & its usage in Service Tickets
トピック 4	Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration Service Elements and Notificationa
トピック 5	Identify how to use personalization and extensibility, including mashups and custom business objects Explain Maintenance Plan & its usage in Service Tickets
トピック 6	Perform tasks associated with the maintenance of employees Explain Time Recording and Fulfillment in Service Tickets
トピック 7	Setup Service Levels, Categories and define Work Distribution rules for Service Process Knowledge Base in SAP Service Cloud
トピック 8	Communication Channel and Knowledge Base Business roles and users, as well as set up data restrictions

 

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