[Q11-Q36] ベスト良質なSalesforce Health-Cloud-Accredited-Professional試験問題Fast2testリアル練習試験 [2026]

ベスト良質なSalesforce Health-Cloud-Accredited-Professional試験問題Fast2testリアル練習試験 [2026]

重要な試験問題でSalesforce Health Cloud Accredited Professional一発合格

Salesforce Health Cloud Accredited Professional 認定は、ヘルスケア業界でキャリアを進めたい個人にとって有益です。認定プロフェッショナルがHealth Cloudを効果的に使用して患者ケアを管理するために必要なスキルと知識を持っていることを雇用主やクライアントに証明することができます。この認定は、ヘルスケア業界での新しい求人機会を探している個人にとって競争力のあるアドバンテージを提供します。

質問 # 11
Bloomington Caregivers needs to easily view all of the complex associations between patients, personal relationships, healthcare practitioners, other people, and organizations in healthcare.
Which Health Cloud feature should a consultant leverage to meet this requirement7

A. Actionable Relationship Center
B. Enhanced Timeline
C. Patient Card
D. Care Team

正解：A

解説：
Actionable Relationship Center can help Bloomington Caregivers to easily view all of the complex associations between patients, personal relationships, healthcare practitioners, other people, and organizations in healthcare. Actionable Relationship Center displays a graphical representation of the relationships between the record and other records in Health Cloud, such as Account, Contact, Care Team Member, Referral, and Care Plan. Users can also perform actions on the related records, such as creating tasks, sending messages, or updating fields.

質問 # 12
Bloomington Caregivers is implementing Health Cloud to streamline the process to register patients to care programs while capturing their consent. The company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?

A. Enrollment Consent OmniScript
B. program Enrollment Flow
C. Care Plan Enrollment Flow
D. Program Eligibility OmniScript

正解：B

解説：
The Program Enrollment Flow is an out-of-the-box feature in Salesforce Health Cloud that streamlines patient registration for care programs while capturing their consent. This flow ensures an efficient and compliant process for onboarding patients into care programs.
Key Features of Program Enrollment Flow:
Consent Capture: Collects and records patient consent as part of the enrollment process.
Eligibility Verification: Integrates eligibility checks to ensure patients meet program requirements.
Streamlined Enrollment: Guides care coordinators through the steps to enroll patients into programs, ensuring consistency.
Why Other Options Are Incorrect:
B . Program Eligibility OmniScript: Focuses on determining program eligibility, not full enrollment with consent capture.
C . Care Plan Enrollment Flow: This flow relates to care plan assignments, not program registration.
D . Enrollment Consent OmniScript: This is not a standard Health Cloud feature; consent capture is integrated into the Program Enrollment Flow.
Reference:
Program Enrollment in Health Cloud

質問 # 13
A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received frompatients and manage the end-to-end approval process.
Which two Health Cloud capabilities should a consultant recommend as a way to build this process?
Choose 2 answers

A. Care Authorizations
B. Integrated Care Management
C. Utilization Management
D. Intelligent Document Automation

正解：C、D

解説：
Step-by-Step Explanation:
* Intelligent Document Automation:
* Exact Extract:
"Intelligent Document Automation in Health Cloud automatically extracts data from incoming documents, including faxes, and creates structured data for downstream workflows." Reference:Administer Health Cloud - Intelligent Document Automation Utilization Management:
Exact Extract:
"Utilization Management provides workflows and automation to support end-to-end approval processes, including clinical review and authorizations." Reference:Administer Health Cloud - Utilization Management Why Not Other Options?
Integrated Care Management:Focuses on care plans and assessments, not document automation or clinical approval processes.
Care Authorizations:Part of Utilization Management but not the capability for document ingestion and process automation.

質問 # 14
Which underlying object helps with sales compliance with sales agreements?

A. Contacts
B. Forecasts
C. Opportunities
D. Orders

正解：D

解説：
Reference and details below.

質問 # 15
In which two ways can an administrator support the Health department so that the team can efficiently assess the individual, enroll them in a program, and monitor them during emergency? (Choose two)

A. Create a healthcare provider enrollment flow
B. Install emergency Response Management unmanaged package
C. Create Patient Enrollment Console
D. Leverage pre-configured flows provided with Health Cloud

正解：B、D

解説：
Reference and details below.

According to the Salesforce documentation3, there are two ways to support the health department so that the team can efficiently assess the individual, enroll them in a program, and monitor them during emergency:
Install Emergency Response Management unmanaged package, which provides prebuilt objects, fields, apps, tabs, reports, dashboards, and more to help health organizations manage emergency response3.
Leverage pre-configured flows provided with Health Cloud, such as Assess Individual Risk Level flow and Enroll in Program flow, which help health workers quickly assess and enroll individuals in emergency programs3. Therefore, options B and C are correct. Option A is incorrect, because there is no such thing as a healthcare provider enrollment flow in Health Cloud. Option D is incorrect, because there is no such thing as a patient enrollment console in Health Cloud.

質問 # 16
While setting up Advanced Therapy Management, a consultant wants to have d to Care Programs during enrollment. They need to customize the Health Cloud enrollment process to match their customer's process.
What should the clone to customize for the customer, while leveraging out-of-the-box Health Cloud functionality?

A. Flow
B. Flexcard
C. Omniscript
D. Apex Class

正解：A

解説：
To customize the Health Cloud enrollment process for Advanced Therapy Management, Flows are the recommended tool as they are declarative and leverage out-of-the-box functionality. Flows allow customization of the enrollment process without requiring custom code.
Key Features of Flows:
* Declarative Customization: Enables the configuration of the enrollment process to match specific business workflows.
* Integration with Care Programs: Automates enrollment steps, such as eligibility checks, consent capture, and assigning care programs.
* Reusability: Configured flows can be reused or modified for other processes within the Health Cloud ecosystem.
Why Other Options Are Incorrect:
* A. Apex Class: While possible, customization through code is less efficient and harder to maintain compared to Flows.
* C. OmniScript: Ideal for dynamic user interactions but not required for standard enrollment customization.
* D. FlexCard: Used for displaying information, not for managing enrollment processes.
References:
Health Cloud Flows for Enrollment

質問 # 17
Which two actions should be completed by health cloud admin in order to leverage the health cloud utilization management capabilities?

A. Assign the health cloud social determinants permission set
B. Install the health cloud managed package
C. Assign the health cloud foundation permission set
D. Install the health cloud care request extensions managed package.
E. Install the heath cloud unmanaged package extension

正解：B、D

解説：
According to the Salesforce documentation3, to leverage the health cloud utilization management capabilities, you need to install the health cloud managed package and the health cloud care request extensions managed package. The health cloud managed package contains the core objects, fields, tabs, apps, components, and more that are required for health cloud functionality. The health cloud care request extensions managed package contains additional objects, fields, tabs, apps, components, and more that are specific to utilization management3.
Reference and details below.

質問 # 18
An administrator is configuring security for a patient list.
Which three considerations should the administrator take into account to ensure proper access to the list?

A. Administrators can create restriction rules to offset a private organization-wide default setting
B. Administrators can restrict access to patient or member lists using standard Salesforce sharing settings on the list.
C. When a user's field-level security restricts access to a field used as a display column, the column does not appear in the list
D. Administrators can restrict access using HCPatientLisrSecurity custom setting
E. Users with profile or permission sets that restrict access to an object cannot create a list using that object.

正解：B、C、E

解説：
A is correct because administrators can restrict access to patient or member lists using standard Salesforce sharing settings on the list. The Patient List object has an organization-wide default sharing setting that determines the baseline access level for all users in the org. Administrators can also use sharing rules, manual sharing, or Apex managed sharing to grant additional access to specific users or groups.
B is correct because users with profile or permission sets that restrict access to an object cannot create a list using that object. Users need to have at least read access to the objects and fields that they want to use as filters or display columns in their lists. Administrators can check and modify the user's object and field permissions from their profile or permission set.
C is incorrect because administrators cannot restrict access using HCPatientListSecurity custom setting. This custom setting is used to control the visibility of patient or member lists in the Patient List tab, not the access to the lists. Administrators can use this custom setting to specify which lists are visible to which profiles or permission sets, or hide all lists from a profile or permission set.
D is correct because when a user's field-level security restricts access to a field used as a display column, the column does not appear in the list. This is because the field-level security settings override the list settings and prevent the user from viewing the field value. Administrators can check and modify the user's field-level security settings from their profile or permission set.

質問 # 19
A MedTech customer is looking to track surgical case visits for reps to sell their products, leveraging Intelligent Sales.
Which object should a consultant configure to track this visit type?

A. Visit
B. Work Type
C. Location
D. Action Plan

正解：A

解説：
In Salesforce Health Cloud's Intelligent Sales module, the Visit object is specifically designed to track field representatives' interactions, such as surgical case visits, with healthcare providers. Configuring this object enables MedTech companies to monitor and manage their sales activities effectively.
Understanding the Visit Object:
* Purpose: The Visit object captures essential information about a sales representative's engagement at a healthcare facility, including details like the associated account, visit timings, status, and outcomes.
* Key Fields:
* AccountId: References the healthcare facility associated with the visit.
* PlannedVisitStartTime / PlannedVisitEndTime: Denote the scheduled start and end times of the visit.
* ActualVisitStartTime / ActualVisitEndTime: Record the actual start and end times when the visit occurs.
* Status: Indicates the current state of the visit, such as Planned, InProgress, Completed, or Abandoned.
* VisitorId: Identifies the sales representative conducting the visit.
Implementation Steps:
* Configure the Visit Object:
* Ensure that the Visit object is enabled and accessible within your Salesforce Health Cloud instance.
* Customize the object as needed to align with your organization's specific tracking requirements.
* Set Up Related Records:
* Accounts: Create records for healthcare facilities where visits will occur.
* Contacts: Add contacts for individuals at these facilities involved in the visits.
* Schedule and Manage Visits:
* Utilize the Visit object to plan and record details of surgical case visits.
* Monitor visit statuses and outcomes to assess sales activities and effectiveness.
References:
Visit Object Details: For comprehensive information on the Visit object and its fields, refer to the Salesforce Health Cloud Developer Guide: Visit | Salesforce Health Cloud Developer Guide Intelligent Sales Overview: To understand how the Visit object integrates within the Intelligent Sales framework, consult the Salesforce Help documentation: Use Intelligent Sales Conclusion:
By configuring the Visit object, MedTech companies can effectively track and manage surgical case visits, providing valuable insights into sales activities and facilitating better coordination between sales representatives and healthcare providers.

質問 # 20
While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.
What should be the first step in troubleshooting this issue?

A. Check the Enhanced Patient permission set assignment
B. Check the Health Cloud Data permission set assignment
C. Ensure the user has the right object permissions.
D. Ensure the component has been activated

正解：C

解説：
A is correct because ensuring the user has the right object permissions is the first step in troubleshooting this issue. The Enhanced Timeline for Contact Center displays records from various objects, such as Case, Engagement Interaction, Engagement Topic, and Task. The user needs to have at least read access to these objects and their fields to view them on the timeline. The administrator can check and modify the user's object permissions from their profile or permission set.

質問 # 21
A client wants to store data for patient's smartwatch to display within the Remote Monitoring charts. What object would you store this information in?

A. DiagnosticSummary
B. Identifiers
C. Care Observations
D. Clinical Encounters

正解：C

解説：
According to the Salesforce documentation2, Care Observations is an object in Health Cloud that is used to store the data for patient's smartwatch to display within the Remote Monitoring charts. Care Observations include information such as the observation type, value, unit, date, and time. Care Observations can be created from various sources, such as connected devices, manual entry, or external systems2.

質問 # 22
A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for thisstandardized survey.
Which solution should a consultant recommend?

A. Salesforce Surveys
B. Salesforce Feedback Management
C. Health Cloud Forms
D. Discovery Framework

正解：D

解説：
Step-by-Step Explanation:
* Discovery Framework for PROMs Surveys:The Discovery Framework in Health Cloud supports question banks, standardized survey templates, and version control.
* Exact Extract:
"Use the Discovery Framework to create assessments with question banks, reusable questions, and versioning to manage standardized surveys such as PROMs." Reference:Administer Health Cloud - Discovery Framework Why Not Other Options?
Salesforce Surveys/Salesforce Feedback Management:Support surveys, but do not natively support question banks or version control for standardized, healthcare-specific forms.
Health Cloud Forms:Used for simple data capture, not for full-featured assessments with question banks and versioning.
Conclusion:TheDiscovery Frameworkis the recommended solution for managing PROMs with question banks and version control.

質問 # 23
Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13.
Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)?
Choose 3 answers

A. Disclosing the organization's privacy policy to parents and obtaining their consent
B. Implementing appropriate security measures to safeguard children's personal information
C. Ensuring information collected about children is protected with at rest and in-transit encryption
D. Obtaining verified parental consent before collecting and storing any personal information of children
E. Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase

正解：B、C、D

解説：
To comply with the Children's Online Privacy Protection Act (COPPA) while implementing Salesforce Health Cloud for managing the data of children under 13, Bloomington Caregivers must consider the following:
1. Implementing Appropriate Security Measures (Option A):
Requirement:
COPPA mandates that companies take reasonable measures to secure children's personal information against unauthorized access or disclosure.
Implementation in Health Cloud:
Use Salesforce's robust security features, such as Shield Platform Encryption, two-factor authentication, and role-based access controls, to safeguard sensitive data.
2. Ensuring Encryption of Data (Option B):
Requirement:
Personal data of children must be encrypted during storage (at rest) and transmission (in transit) to prevent unauthorized access.
Implementation in Health Cloud:
Use Salesforce Shield for platform encryption, ensuring compliance with data protection standards.
Enable HTTPS for secure communication channels and encrypt sensitive fields like names, addresses, and medical records.
3. Obtaining Verified Parental Consent (Option C):
Requirement:
Organizations must obtain verifiable consent from parents or guardians before collecting or storing any personal information about children under 13.
Implementation in Health Cloud:
Implement custom workflows or forms to capture and log parental consent.
Use audit tracking to document consent for regulatory compliance.
Other Options:
Partner Compliance (Option D):
While ensuring partners adhere to COPPA is important, it is not explicitly required by the healthcare organization itself under COPPA.
Disclosing Privacy Policies (Option E):
Disclosing policies is essential, but it is part of obtaining parental consent (Option C).
Reference:
Salesforce Shield Platform Encryption
COPPA Compliance Guidelines

質問 # 24
Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its Health Cloud implementation. Users require the ability to leverage advanced sharing and customizable dashboards. Which license should a consultant recommend for the external patient users?

A. Experience Cloud for Health Cloud
B. Customer Community Plus for Health Cloud
C. Customer Community for Health Cloud
D. External Apps for Health Cloud

正解：B

解説：
To launch a patient portal with contact tracing functionality as part of its Health Cloud implementation, a consultant should recommend Experience Cloud for Health Cloud license for the external patient users. This license allows patients to access an Experience Cloud site that is integrated with Health Cloud and provides features such as self-service appointment scheduling, provider search, contact tracing surveys, chat support, and more7. Experience Cloud for Health Cloud license also supports advanced sharing and customizable dashboards for patient users8. External Apps for Health Cloud, Customer Community for Health Cloud, or Customer Community Plus for Health Cloud are not licenses that can fulfill this requirement.

質問 # 25
Makana Pharmaceutical is planning to run a Patient support program on Health Cloud. ASystem Administrator has been tasked to ensure the platform encryption has been configured. The patient's name is stored on firstname and lastname fields on the person account record. Firstname and Lastname field have been identified as holding PHI(Personal Health Information) data. They are also important search criteria commonly used by Users to find a patient record. The Compliance team has indicated that all PHI Data must be encrypted at rest.
What is the best practice for platform encryption configuration for this solution?

A. Encrypt all data
B. Use Class Encryption to encrypt field identified as PHI
C. Use a Probabilistic Encryption Policy on Account FirstName & LastName fields.
D. Use a Deterministic Encryption Policy on Account FirstName & LastName fields.
E. Encrypt all PHI/PII data

正解：D

質問 # 26
A health plan provider would like to manage prior authorizations with predefined approval criteria.
Which three features in Health Cloud should a consultant recommend in this case?
Choose 3 answers

A. claims data model
B. Out-of-the-box Process libraries
C. Intelligent Appointment Management
D. Business Rules Engine
E. Utilization Management data model

正解：B、D、E

解説：
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with References
* Business Rules Engine (BRE):
* Enables you to define, automate, and manage approval criteria for prior authorizations.
* Extract:
"Use Business Rules Engine to automate decisions and apply approval criteria for utilization management and prior authorizations."
-OmniStudio: Business Rules Engine
* Utilization Management Data Model:
* Provides standard Health Cloud objects to manage prior authorizations, including requests, approvals, and denials.
* Extract:
"Health Cloud Utilization Management provides a complete data model for tracking prior authorization requests and decisions."
-Health Cloud: Utilization Management Data Model
* Out-of-the-box Process Libraries:
* Prebuilt processes for common healthcare workflows, including prior authorizations.
* Extract:
"Out-of-the-box process libraries provide reusable flows for utilization management, including authorizations, appeals, and notifications."
-Administer Health Cloud: Process Libraries
* Incorrect Options:
* A. Claims data model:Related to claims, not prior authorizations.
* B. Intelligent Appointment Management:Focused on scheduling, not utilization management or prior authorization.
References:
OmniStudio: Business Rules Engine
Health Cloud: Utilization Management Data Model
Administer Health Cloud: Process Libraries

質問 # 27
Which Intelligent AppointmentManagement, What products or feature can be leveraged to supplement?
(Choose two)

A. Salesforce Field Service
B. External Scheduling Systems
C. Tableau CRM
D. Salesforce Scheduler

正解：B、D

質問 # 28
Administrators at Bloomington Caregivers track patients' doctor visits in Health Cloud. The administrators need to send all of their patients' visit information to their Enterprise Resource Planning (ERP) system for a weekly billing cycle.
Which integration pattern should a consultant recommend for this?

A. ERP system to call the FHIR Billing API in Health Cloud
B. Fire and Forget with an Enterprise Service Bus (ESB) tool
C. Request and Reply with an Enterprise Service Bus (ESB) tool
D. Nightly batch extract using an Extract, Transform, and Load (ETL) tool

正解：D

解説：
The scenario is about sending patients' visit information from Health Cloud to an ERP system on a weekly billing cycle.
This is a scheduled, bulk-data transfer requirement (not real-time, not request/response).
The correct integration pattern here is a batch extract using an ETL tool.
ETL tools (like Informatica, Mulesoft, Talend) are best for handling scheduled bulk data movement between Salesforce and external systems, especially for billing cycles.
The process can be scheduled nightly/weekly to pull visit data and send it to the ERP system.
Why not the others?
A . Fire and Forget with ESB - Used for real-time event-driven messaging (e.g., when an event happens, send a message immediately). Not needed here since the requirement is weekly batch.
C . ERP system to call the FHIR Billing API in Health Cloud - This would make sense if the ERP were pulling billing records via FHIR APIs, but here the need is sending visit data from Salesforce → ERP in bulk.
D . Request and Reply with ESB - Used when an external system calls Salesforce and expects an immediate response. Not applicable for scheduled, large-scale billing exports.
Salesforce Health Cloud Reference:
* Salesforce Health Cloud Integration Guide:
"For billing, claims, or other periodic back-office processes, use a batch integration pattern with an ETL tool to extract large volumes of patient and encounter data from Salesforce on a scheduled basis." Salesforce Integration Patterns and Practices Salesforce Health Cloud Data Exchange

質問 # 29
How does an administrator display device information on a patient card?

A. Create a custom field on the FilterCondition_c with a formula that returns the information to display on patient card
B. Create a custom field on the EHR_Patient object with a formula that returns the information to display on patient card
C. Create a custom field on the EHR_DeviceRequest with a formula that returns the information to display on patient card
D. Create an Asset record and create a Care Registered Device record that looks up to the Asset record and then looks up to the Account record for the Patient
E. Create a custom field on the EHR_MedicalDevices with a formula that returns the nf ormauon to display on patient card

正解：D

解説：
To display device information on a patient card, an administrator can create an Asset record and create a Care Registered Device record that looks up to the Asset record and then looks up to the Account record for the Patient. Asset records represent devices that are owned by patients or members. Care Registered Device records link assets to patients or members and store information such as device type, status, serial number, and manufacturer5. Creating custom fields on other objects such as EHR_Patient, EHR_DeviceRequest, FilterCondition_c, or EHR_MedicalDevices will not display device information on a patient card.

質問 # 30
Within Health Cloud Console, there are two apps available for use depending on work preferences, which console is available within Lightning Experience?

A. Health Cloud - Console
B. Health Cloud - Individual
C. Health Cloud - Worklist
D. Health Cloud - Personal

正解：A、C

質問 # 31
Bloomington Caregivers has reviewed the functionality of Integrated Care Management and decided to upgrade from the legacy Care Plans.
Which two statements are true with respect to Integrated Care Management?
Choose 2 answers

A. Existing Care Plan Template records built in the legacy process can be used in the Integrated Care Management process; no data migration is required.
B. Integrated Care Management uses a standard object CarePlan; the Case object is no longer used.
C. IntegratedCare Management leverages OmniStudio and the Discovery Framework to provide recommendations for what to add to a care plan based on the assessment.
D. Integrated Care Management is only made available by enabling the Enhanced Care Management setting in Salesforce Setup.

正解：C、D

質問 # 32
A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient's profile.
Which Health Cloud capability should a consultant implement?

A. Enhanced Timeline
B. Advanced Patient Card
C. Enhanced Highlights Panel
D. Patient Path

正解：B

解説：
The Advanced Patient Card in Salesforce Health Cloud provides an organized and navigable view of critical patient information, such as insurance, clinical data, and details of the primary care physician. This feature allows healthcare providers to access key data quickly within a patient's profile.
Key Features of Advanced Patient Card:
* Data Aggregation: Consolidates insurance, clinical, and provider information in a single, easy-to- navigate view.
* Customizable Fields: Allows organizations to configure the card to display the most relevant information.
* Improved User Experience: Designed to streamline the workflow of care providers by providing quick access to key data.
Why Other Options Are Incorrect:
* Patient Path: Focuses on tracking patient milestones rather than critical information at a glance.
* Enhanced Timeline: Provides a chronological view of patient interactions, not immediate profile data.
* Enhanced Highlights Panel: Displays high-level patient data but lacks the depth and configurability of the Advanced Patient Card.
References:
Advanced Patient Card Overview

質問 # 33
While not every component or attribute within Hearth Cloud is customizable, which three of the following components are customizable within Health Cloud? (Choose three.)

A. Patient Card
B. HER data
C. Life Events
D. Custom label
E. Timeline

正解：A、D、E

解説：
Custom label (A), Patient Card , and Timeline (D) are components that are customizable within Health Cloud. EHR data (B) is not a component, but a type of data that can be integrated with Health Cloud. Life Events (E) is not a customizable component, but a standard object in Health Cloud.

質問 # 34
Which of the following capabilities of provide search would a customer service agent use to help prospective and returning patients for the right provider? (Choose threE.

A. Use provider search in an authenticated community page
B. Use custom fields defined in health care provider and health care practitioner facility entities as part of search experience.
C. Use provider search in an unauthenticated community page.
D. Connect the list of fields displayed in the search panel and search results.
E. Use custom fields defined in any entity within the provider data model in health cloud as part of search experience.

正解：A、B、D

解説：
According to the Salesforce documentation, the following capabilities of provider search would a customer service agent use to help prospective and returning patients find the right provider:
Use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of search experience. The provider search allows customer service agents to use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of the search criteria or filters. This helps them narrow down their search results based on specific attributes or preferences.
Use provider search in an authenticated community page. The provider search allows customer service agents to use provider search in an authenticated community page where they can log in with their credentials and access more features and information than an unauthenticated community page.
Control the list of fields displayed in the search panel and search results. The provider search allows customer service agents to customize which fields are displayed in the search panel and search results for different types of providers or facilities. This helps them find the most relevant information quickly and easily.

質問 # 35
Service cloud organization is migrating to health cloud, and only certain teams of users have health cloud use cases .Which Users with health cloud use cases or users who need access to health cloud objects require health cloud permission set licences.
What three types of ancillary information can be included in a single care request.