[2025年04月28日] 無料ダウンロードSalesforce Health-Cloud-Accredited-Professionalリアル試験問題
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この試験では、患者のデータ管理、ケア計画の作成と管理、ヘルスケアコラボレーション、分析とレポートなど、幅広いトピックをカバーしています。これは、Salesforceプラットフォームとの協力の経験があり、医療活動と規制を確実に理解している個人を対象としています。 Salesforce Health Cloud認定の専門家になるには、候補者はこれらのトピックに関する知識をテストする挑戦的な試験に合格する必要があります。
質問 # 46
Which Permission Set Licenses are required to utilize and access Health Cloud feature and functionalities?
(Choose two)
- A. Health Cloud Standard
- B. Health Cloud for Community
- C. Health Cloud
- D. Health Cloud Platform
- E. Health Cloud Permission Set License
正解：C、D
質問 # 47
Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards. Which Health Cloud unmanaged package should a consultant recommend to deliver a prebuilt dashboard and reports?
- A. Health Cloud Member Referral Management Reports
- B. Health Cloud Referral Management Reports
- C. Health Cloud Network Management Reports
- D. Health Cloud Reports for Patient Referral Management ...
正解：D
解説：
B is correct because Health Cloud Reports for Patient Referral Management is an unmanaged package that delivers a prebuilt dashboard and reports for analyzing patient referrals. The dashboard shows metrics such as referral volume, referral status, referral source, and referral outcome. The reports provide more details on each metric and allow users to filter by various criteria.
質問 # 48
A pharma company wants the ability to:
* Upload a patient's insurance card, including automatic Member Plan record creation
* Run a benefits verification check
* Schedule on behalf of the patient with a provider
Which set of Health Cloud capabilities should enable the company to build this business process?
- A. Intelligent Appointment Management, Benefits Verification, Intelligent Document Automation, eFax Integration
- B. Virtual Care, Intelligent Appointment Management, Intelligent Document Automation, Intelligent Document Reader
- C. Intelligent Document Automation, Intelligent Appointment Management, Intelligent Document Reader, Benefits Verification
- D. Utilization Management, Care Management, Intelligent Document Automation, Intelligent Appointment Management
正解：C
解説：
The set of Health Cloud capabilities that should enable the company to build this business process are Intelligent Document Automation, Intelligent Appointment Management, Intelligent Document Reader, and Benefits Verification. Intelligent Document Automation allows the company to upload a patient's insurance card and automatically create a Member Plan record. Intelligent Appointment Management allows the company to schedule on behalf of the patient with a provider. Intelligent Document Reader allows the company to extract data from the insurance card and populate the Member Plan fields. Benefits Verification allows the company to run a benefits verification check using a third-party service.
質問 # 49
Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13.
Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)?
Choose 3 answers
- A. Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase
- B. Implementing appropriate security measures to safeguard children's personal information
- C. Ensuring information collected about children is protected with at rest and in-transit encryption
- D. Disclosing the organization's privacy policy to parents and obtaining their consent
- E. Obtaining verified parental consent before collecting and storing any personal information of children
正解：B、C、E
解説：
To comply with the Children's Online Privacy Protection Act (COPPA) while implementing Salesforce Health Cloud for managing the data of children under 13, Bloomington Caregivers must consider the following:
1. Implementing Appropriate Security Measures (Option A):
Requirement:
COPPA mandates that companies take reasonable measures to secure children's personal information against unauthorized access or disclosure.
Implementation in Health Cloud:
Use Salesforce's robust security features, such as Shield Platform Encryption, two-factor authentication, and role-based access controls, to safeguard sensitive data.
2. Ensuring Encryption of Data (Option B):
Requirement:
Personal data of children must be encrypted during storage (at rest) and transmission (in transit) to prevent unauthorized access.
Implementation in Health Cloud:
Use Salesforce Shield for platform encryption, ensuring compliance with data protection standards.
Enable HTTPS for secure communication channels and encrypt sensitive fields like names, addresses, and medical records.
3. Obtaining Verified Parental Consent (Option C):
Requirement:
Organizations must obtain verifiable consent from parents or guardians before collecting or storing any personal information about children under 13.
Implementation in Health Cloud:
Implement custom workflows or forms to capture and log parental consent.
Use audit tracking to document consent for regulatory compliance.
Other Options:
Partner Compliance (Option D):
While ensuring partners adhere to COPPA is important, it is not explicitly required by the healthcare organization itself under COPPA.
Disclosing Privacy Policies (Option E):
Disclosing policies is essential, but it is part of obtaining parental consent (Option C).
Reference:
Salesforce Shield Platform Encryption
COPPA Compliance Guidelines
質問 # 50
A pharma company is implementing Health Cloud and trying to track insurance details related to its patients. The company wants to track:
* A list of all payer organizations
* The plans offered by a given payer
* The standard benefits available under a plan
* Which plan a given patient is enrolled in and their specific insurance details Which set of objects should a consultant implement to meet these requirements?
- A. Account, Purchaser Plan, Member Benefit, Insurance Plan
- B. Account, Purchaser Plan, Plan Benefit, Member Plan
- C. Purchaser, Insurance Plan, Insurance Benefit, Plan Detail
- D. Payer, Plan Offering, Coverage Benefit, Member Plan
正解：D
解説：
Salesforce Health Cloud provides a robust data model for tracking insurance details and plans, aligning with healthcare industry standards. The specified objects-Payer, Plan Offering, Coverage Benefit, and Member Plan-allow the company to model insurance-related data effectively.
Key Objects:
Payer: Represents the payer organizations (insurance providers) offering health plans.
Plan Offering: Defines the various insurance plans offered by a payer organization.
Coverage Benefit: Details the benefits available under a specific plan, such as covered services and limitations.
Member Plan: Tracks individual patient enrollment details in a specific insurance plan, including policy numbers, start/end dates, and other specific data.
This combination of objects ensures all requirements are met:
Tracking payer organizations via the Payer object.
Managing plans offered by each payer through Plan Offering.
Defining standard benefits under a plan via Coverage Benefit.
Linking a patient to their specific plan and details through Member Plan.
Why Other Options Are Incorrect:
Option A, B, D: These combinations include objects like Purchaser or Plan Benefit, which are not standard objects for insurance tracking in Health Cloud. The provided data model specifically supports the objects in Option C.
Reference:
Health Cloud Insurance Data Model
Health Cloud Documentation
質問 # 51
Which underlying object helps with sales compliance with sales agreements?
- A. Forecasts
- B. Contacts
- C. Opportunities
- D. Orders
正解：D
解説：
Reference and details below.
質問 # 52
Bloomington Caregivers has reviewed the functionality of Integrated Care Management and decided to upgrade from the legacy Care Plans.
Which two statements are true with respect to Integrated Care Management?
Choose 2 answers
- A. Integrated Care Management uses a standard object CarePlan; the Case object Is no longer used.
- B. Integrated Care Management leverages OmniStudio and the Discovery Framework to provide recommendations for what to add to a care plan based on the assessment.
- C. Integrated Care Management is only made available by enabling the Enhanced Care Management setting in Salesforce Setup.
- D. Existing Care Plan Template records built In the legacy process can be used in the Integrated Care Management process; no data migration is required.
正解：B、C
解説：
Bloomington Caregivers is transitioning from legacy Care Plans to Integrated Care Management (ICM) in Salesforce Health Cloud to enhance care coordination and patient outcomes. Understanding the features and setup of ICM is crucial for a successful transition.
Enabling Integrated Care Management (Answer C):
Enhanced Care Management Setting:
Purpose: Activating the Enhanced Care Management setting in Salesforce Setup enables Integrated Care Management features within Health Cloud.
Implementation Steps:
Navigate to Setup: In Salesforce, go to Setup.
Search for Health Cloud Settings: Enter "Health Cloud" in the Quick Find box and select Health Cloud Settings.
Enable Enhanced Care Management: Locate the Enhanced Care Management option and toggle it to enable.
Reference:
Leveraging OmniStudio and Discovery Framework (Answer D):
OmniStudio Integration:
Purpose: ICM utilizes OmniStudio, a suite of declarative tools, to create guided workflows and automate complex business processes, enhancing the efficiency of care plan management.
Features:
OmniScripts: Guide users through complex processes with interactive scripts.
DataRaptors: Extract, transform, and load data to and from Salesforce objects seamlessly.
Discovery Framework Integration:
Purpose: The Discovery Framework facilitates the creation of assessments that gather patient information, which can be mapped to care plan recommendations, ensuring personalized and effective care strategies.
Implementation Steps:
Create Assessments: Develop assessments to collect relevant patient data.
Map Responses to Recommendations: Link assessment responses to specific care plan recommendations.
Set Up Decision Tables: Configure decision tables to process assessments and generate tailored care plans.
Additional Considerations:
Data Model Alignment:
ICM aligns with FHIR R4 and USCDI standards, enhancing interoperability with external healthcare systems.
Care Plan Elements:
ICM introduces enhanced care plan elements, including problems, goals, and interventions, structured to meet industry standards.
Conclusion:
By enabling the Enhanced Care Management setting and leveraging OmniStudio alongside the Discovery Framework, Bloomington Caregivers can transition to Integrated Care Management. This upgrade offers advanced tools for creating personalized, assessment-driven care plans, thereby improving patient care coordination and outcomes.
質問 # 53
A MedTech customer is looking to track surgical case visits for reps to sell their products, leveraging Intelligent Sales.
Which object should a consultant configure to track this visit type?
- A. Action Plan
- B. Visit
- C. Work Type
- D. Location
正解：B
解説：
In Salesforce Health Cloud's Intelligent Sales module, the Visit object is specifically designed to track field representatives' interactions, such as surgical case visits, with healthcare providers. Configuring this object enables MedTech companies to monitor and manage their sales activities effectively.
Understanding the Visit Object:
Purpose: The Visit object captures essential information about a sales representative's engagement at a healthcare facility, including details like the associated account, visit timings, status, and outcomes.
Key Fields:
AccountId: Reference the healthcare facility associated with the visit.
PlannedVisitStartTime / PlannedVisitEndTime: Denote the scheduled start and end times of the visit.
ActualVisitStartTime / ActualVisitEndTime: Record the actual start and end times when the visit occurs.
Status: Indicates the current state of the visit, such as Planned, InProgress, Completed, or Abandoned.
VisitorId: Identifies the sales representative conducting the visit.
Implementation Steps:
Configure the Visit Object:
Ensure that the Visit object is enabled and accessible within your Salesforce Health Cloud instance.
Customize the object as needed to align with your organization's specific tracking requirements.
Set Up Related Records:
Accounts: Create records for healthcare facilities where visits will occur.
Contacts: Add contacts for individuals at these facilities involved in the visits.
Schedule and Manage Visits:
Utilize the Visit object to plan and record details of surgical case visits.
Monitor visit statuses and outcomes to assess sales activities and effectiveness.
Reference:
Visit Object Details: For comprehensive information on the Visit object and its fields, refer to the Salesforce Health Cloud Developer Guide: Visit | Salesforce Health Cloud Developer Guide Intelligent Sales Overview: To understand how the Visit object integrates within the Intelligent Sales framework, consult the Salesforce Help documentation: Use Intelligent Sales Conclusion:
By configuring the Visit object, MedTech companies can effectively track and manage surgical case visits, providing valuable insights into sales activities and facilitating better coordination between sales representatives and healthcare providers.
質問 # 54
Bloomington Caregivers has decided to expand its Health Cloud implementation to include a Crisis Support Center. Which two steps should an administrator take as part of the implementation?
- A. Assign users the Health Cloud Crisis Support Center Management permission set license.
- B. Enable Crisis Support Center Management App in Setup.
- C. Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.
- D. Install the Crisis Support Center unmanaged package.
正解：C、D
解説：
The two steps that an administrator should take as part of the implementation of a Crisis Support Center are installing the Crisis Support Center unmanaged package and reviewing and modifying the Crisis Center Intake flow in Flow Builder to meet requirements. The Crisis Support Center unmanaged package provides out-of-the-box features for managing crisis situations, such as a custom object, a Lightning component, a Lightning app, and a Flow template. The Crisis Center Intake flow is a prebuilt flow that guides users through collecting information from callers and creating records in Health Cloud.
質問 # 55
Which objects are leveraged to track patient referrals?
- A. Lead
- B. Care Program Enrollee
- C. Cases
- D. Care Request
正解：A
質問 # 56
Which industry data standard should a consultant consider when designing interoperability with electronic health record (EHR) sources with Health Cloud?
- A. FHIR R4
- B. Clinical Data Acquisition
- C. Personal Health Record (PHR)
- D. HL7 v1 Messaging
正解：A
解説：
The FHIR R4 (Fast Healthcare Interoperability Resources) standard is the most suitable industry data standard for designing interoperability with Electronic Health Record (EHR) systems in Salesforce Health Cloud.
Why FHIR R4?
Widespread Adoption:
FHIR R4 is the industry standard for modern EHR systems, supported by regulatory bodies like the ONC (Office of the National Coordinator for Health IT).
Compatibility:
Salesforce Health Cloud's Clinical Data Model and FHIR-compliant APIs are built to align with FHIR R4 standards.
Data Interoperability:
Facilitates seamless exchange of clinical data (e.g., medications, conditions, and encounters) between Health Cloud and EHR systems.
Why Other Options Are Less Relevant:
A . Clinical Data Acquisition: A generic concept rather than a specific standard.
B . Personal Health Record (PHR): Focuses on patient-controlled data, not interoperability.
C . HL7 v1 Messaging: An outdated standard superseded by FHIR for modern systems.
Reference:
Salesforce FHIR Integration Guide
質問 # 57
A customer is implementing Intelligent Appointment Management in Health Cloud to eliminate swivel chair to other scheduling systems. Which two connectivity options should a consultant leverage as the scheduling engine?
- A. Electronic Health Record (EHR) System
- B. Business Rules Engine
- C. Scheduler for Industries
- D. Salesforce Scheduler
正解：A、D
解説：
The two connectivity options that a consultant should leverage as the scheduling engine for Intelligent Appointment Management in Health Cloud are Electronic Health Record (EHR) System and Salesforce Scheduler. An EHR System is an external system that stores and manages clinical data and appointments for patients or members. Salesforce Scheduler is a native Salesforce feature that allows users to schedule appointments with customers or prospects.
質問 # 58
A sales Representative wants to request a Rep-to-Rep Transfer. What two paths are available to request the transfer? (Choose two)
- A. The transfer can be requested while creating an Order Authorization for a Visit.
- B. During Visit creation you can request the transfer while selecting products required for a visit.
- C. Under visit, choose to navigate to visit Products.
- D. To Request the transfer, navigate to product, then choose the specific inventory location against which to request the transfer.
正解：A、D
解説：
According to the Salesforce documentation1, there are two ways to request a rep-to-rep transfer in Health Cloud:
When creating an order authorization for a visit, you can request a transfer from another rep's inventory location by selecting the Transfer option in the Product Selection screen1.
To request a transfer from a specific inventory location, you can navigate to Products, select the product you want to transfer, and then click Request Transfer in the Related list1.
質問 # 59
Which is true about choosing a care request type when setting up a new care request record?
- A. Multiple care request types can be chosen for a single care request.
- B. A care request type cannot be chosen when creating a new care request.
- C. Any case record type can be chosen when creating care request.
- D. A case record type can be chosen to identify a single care request type for each care request.
正解：D
解説：
According to the Salesforce documentation3, when setting up a new care request record, you need to choose a case record type to identify the care request type. The care request type determines what fields and values are available on the care request record. There are four predefined care request types in Health Cloud: Physician Request, Drug Request, Admission Request, and Appeal Request. You can also create custom care request types to suit your business needs3.
質問 # 60
An Health Cloud administrator has setup risk recalculation by setting the recalculate flag to true, but is not seeing the recalculation score for the patient. Which of the following is mostly likely the reason why the recalculation score for the patient is not displaying?
- A. Risk scores are recalculated only for patients that are affiliated with a Care Program.
- B. Risk scores can only be calculated using the CMS recalculation API.
- C. CMS risk scores should be recalculated using only third party APIs.
- D. CMS risk scores cannot be recalculated in Health Cloud.
正解：A
解説：
Risk scores are recalculated only for patients that are affiliated with a Care Program is the most likely reason why the recalculation score for the patient is not displaying. CMS risk scores can be recalculated in Health Cloud (A), so this is not a reason for the score not displaying. CMS risk scores can be recalculated using both third party APIs and Salesforce APIs (B), so this is not a reason for the score not displaying. Risk scores can be calculated using both the CMS recalculation API and other methods (D), so this is not a reason for the score not displaying.
質問 # 61
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