Field-Service-Consultant問題集PDFで100%合格保証付き
Field-Service-Consultantブレーン問題集でリアル試験最新問題2023年07月11日には141問題
Salesforce Field-Service-Consultant 認定試験に備えるには、Salesforce のテクノロジー、Sales Cloud、Service Cloud、Lightning Platform を含めた強い理解が必要です。また、自分の組織でフィールドサービスソリューションを実装および管理した経験が必要です。候補者は、Salesforce Trailhead プラットフォームを利用することもできます。このプラットフォームには、試験に備えるためのトレーニングモジュールやリソースが用意されています。
Salesforce Field-Service-Consultant認定試験は、フィールドサービス業界における知識や専門知識を証明したいプロフェッショナルを対象としています。この認定は、Salesforceのテクノロジーを使用したフィールドサービスソリューションの実装や管理におけるスキルを証明したい個人に最適です。
Salesforce Field-Service-Consultant認定試験は、フィールドサービス自動化、労働力管理、サービス契約、および顧客コミュニケーションを含む幅広いトピックをカバーしています。試験はまた、候補者が自己組織化されたフィールドサービスソリューションを設計および実装し、自己組織のユニークなニーズに対応する能力をテストします。認定試験は60の多肢選択問題で構成され、105分で完了するように設計されています。
質問 # 13
Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?
- A. Use the standard Service Report
- B. Create a Process Builder to generate a report.
- C. Create a custom report.
- D. Use the standard Work Order email template.
正解：A
質問 # 14
universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?
- A. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit
- B. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit
- C. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit
- D. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
正解：D
質問 # 15
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?
- A. Contracts and Assets
- B. Contacts and Service Contracts
- C. Accounts and Assets
- D. Accounts and Service Contracts
正解：D
質問 # 16
Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?
- A. Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician
- B. Create permission sets and assign the field service lightning admin permission set to service resources.
- C. Create permission sets and assign the field service lightning mobile permission set to service resources.
- D. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.
正解：A
質問 # 17
Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working
100 hours per week. How should this be configured in the system?
- A. Create 100 Service Appointments with Contractors as Required Resources.
- B. Create a Capacity-based Resource with 100 hours capacity a week.
- C. Create a Resource with 20 hours available a day.
- D. Create 5 Resources with 20 hours available a week.
正解：B
質問 # 18
Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?
- A. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.
- B. Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.
- C. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.
- D. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.
正解：D
質問 # 19
Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?
- A. Set the Geolocation Update Frequency field to zero for contractors.
- B. A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.
- C. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.
- D. Uncheck the Geocoding field on the Contractor's profile.
正解：B
解説：
The Exclude Technician from Geolocation Tracking permission allows a user to exclude technicians from geolocation tracking. Setting the Geolocation Update Frequency field to zero for contractors, unchecking the Geocoding field on the Contractor's profile, or unchecking the Collect Service Resource Geolocation History field in Field Service Mobile Settings will not help with this requirement as they are not designed to exclude technicians from geolocation tracking.
質問 # 20
Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers
- A. The Preventative Maintenance Gantt and filter the list to show only desired work orders
- B. The Dispatcher Console Map and filter the list to show only desired service appointments
- C. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
- D. The Dispatcher Console Appointment list and filter the list to show only desired service appointments
正解：B、D
質問 # 21
Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.
- A. Technician hours at client location.
- B. Technician work orders completed
- C. Technician hours traveling
- D. Technician hours per day.
正解：A、D
質問 # 22
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers
- A. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- B. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources.
Add the skill to Work Types and Work Orders. - C. Create the work skills using Setup. Manually assign the skills to Service Resources.
- D. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
正解：C、D
質問 # 23
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers
- A. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.
- B. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.
- C. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.
- D. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.
正解：B、C
質問 # 24
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers
- A. Select multiple Service Appointments from the list and bulk schedule them.
- B. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
- C. Select a Service Appointment from the list and press the "Schedule" action.
- D. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."
- E. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
正解：A、C、D
質問 # 25
At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?
- A. Agent
- B. Dispatcher
- C. Mobile, Agent, and Resource
- D. Agent and Resource
正解：C
質問 # 26
Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers
- A. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "Scheduled."
- B. Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
- C. Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services
- D. Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
正解：C、D
質問 # 27
northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.
When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?
Choose 2 answers
- A. arrival window end
- B. arrival window starts
- C. scheduled end
- D. scheduled start
正解：B、D
質問 # 28
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?
- A. Work Types with Service Level Agreement.
- B. Work Types with an Estimated Duration.
- C. Work Orders with Operating Hours.
- D. Operating Hours for Customer Accounts.
正解：B
質問 # 29
A marketer wants to personalize an email with real-time weather information from the Sunny Sky API.
What tool should be used to parse and display the response within the email?
- A. GTL
- B. NodeJS
- C. SSJS
- D. Apex
正解：B
質問 # 30
Northern Trail Outfitters wants to create a query to populate a data extension with email subscribers who belong to a specific publication list.
Which Data View could they use to achieve this7
- A. _EnterpriseAttribute
- B. _PublicationSubscriber
- C. Subscribers
- D. _ListSubscribers
正解：D
質問 # 31
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