必ず合格できるSalesforce Field-Service-Consultant試験の正確な141問題と解答あります
最新 [2023年06月01日]2023年最新の実際にある検証済みのField-Service-Consultant問題集
質問 # 18
Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers
- A. FSL Resource Permissions
- B. FSL Agent Permissions
- C. FSL Admin Permissions
- D. FSL Dispatcher Permissions
正解：C、D
質問 # 19
Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?
- A. Customer Entitlement
- B. Customer Working Hours
- C. Service Urgency
- D. Service Due Date
正解：A
質問 # 20
Northern Trail Outfitters (NTO) wants to use Marketing Cloud to solicit customer service feedback. If a customer Indicates they are unhappy with the service they have received, NTO wants a new case to be created in Service Cloud. NTO is unsure of what is possible within Marketing Cloud but would like to use as much native functionality as possible.
What approach would a consultant recommend?
- A. Use an Engagement Split to capture positive or negative responses, and a Case Activity to create a new case In Service Cloud.
- B. Use an AppExchange package to create a customized API integration between Marketing Cloud and Service Cloud.
- C. Use Automation Studio to capture positive or negative responses, and a Case Activity to create a new case In Service Cloud.
- D. Use an Engagement Split to capture positive or negative responses, and a Custom Activity to create a new case in Service Cloud.
正解：A
質問 # 21
Northern trail outfitters (N T O) wants to automatically dispatch a technician's next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.
What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?
- A. Configure an auto dispatch schedule job.
- B. Build a workflow rule.
- C. Enable drip feed dispatch.
- D. Create an apex trigger.
正解：C
質問 # 22
Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?
- A. Create a Quick Action to create the Opportunity.
- B. Create a custom filed on the Work Order.
- C. Call the Sales Team with the Opportunity.
- D. Log a follow-up task on the Work Order.
正解：A
質問 # 23
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers
- A. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
- B. Select a Service Appointment from the list and press the "Schedule" action.
- C. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
- D. Select multiple Service Appointments from the list and bulk schedule them.
- E. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."
正解：B、D、E
質問 # 24
Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)
- A. Asset History
- B. Product Catalog
- C. Address
- D. Contact
- E. Site Details
正解：C、D、E
質問 # 25
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?
- A. Edit the Service Appointment and add a neew Service Resource.
- B. Use the Crew Management tool to add Service Resources to the Crew.
- C. Update the Service Crew on the Service Appointment's Work Type.
- D. Create a new Service Appointment with a different Crew.
正解：B
質問 # 26
Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers
- A. The Dispatcher Console Appointment list and filter the list to show only desired service appointments
- B. The Dispatcher Console Map and filter the list to show only desired service appointments
- C. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
- D. The Preventative Maintenance Gantt and filter the list to show only desired work orders
正解：A、B
質問 # 27
Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?
- A. Work Order Line Items require a Case for the field technician to perform the work.
- B. All Work Order Line items inherit the required Skills for the associated Asset.
- C. Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.
- D. Work Order Line Items require a Service Appointment for a field technician to perform the work.
正解：D
質問 # 28
Northern Trail Outfitters wants to set up an automation that imports a file and sends an email to the contacts when the file is dropped on the SFTP. The name of the file will change, though it will always start with thankyou_customers.
How would they set up the Import Activity to know the name of the file?
- A. Filename is automatically passed to Import Activity with File Drop Automations
- B. Set File Naming Pattern to %%AUTOMATED_FILENAME%%
- C. Set File Naming Pattern to %%BASEFILENAME_FROM_TRIGGER%%
- D. Check the 'Use filename from Automation' checkbox
正解：C
質問 # 29
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
- A. Only the Primary Assets related list on the Work Order object
- B. Both the Primary Assets and Related Assets related lists on the Asset object
- C. Only the Primary Assets related list on the Asset object
- D. Both the Primary Assets and Related Assets related lists on the Work Order object
正解：B
質問 # 30
A B2B customer notlcts they have a largt numbtr of subscribers marked as 'Held'. During troubleshooting, they realize these were soft bounces from overwhelming the email servers of many of the small companies with which they do business.
What step(s) should the customer take to move those subscribers back to 'Active'?
- A. Extract subscribers who have a status of 'Held', then Import subscribers as 'Active'.
- B. Use a SQL query to change all subscribers with a status of 'Held' to Active' In All Subscribers.
- C. Subscribers with a status of 'Held' should be re-enabled by contacting support.
- D. Use Contact Builder to mass update all 'Held' subscribers to 'Active' status.
正解：A
質問 # 31
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?
- A. Utilize lifecycle Object tracking on Assets.
- B. Utilize custom fields for change tracking on Assets.
- C. Utilize Field History Tracing on Assets.
- D. Utilize a Work Order related list on Assets.
正解：C
質問 # 32
When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?
- A. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.
- B. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
- C. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
- D. When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)
正解：B
質問 # 33
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers
- A. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
- B. Leverage the Match Skills Work Rule when scheduling appointments.
- C. Leverage the Match Skills Scheduling Policy when scheduling appointments.
- D. a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
正解：A、B
質問 # 34
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合格させるField-Service-Consultant試験には更新された141問題あります：https://drive.google.com/open?id=1ds3lUO87nVqBNv3uOKlqgWFbJ40W3sCw