[2023年11月26日] 合格させるField-Service-Consultantレビューガイド、信頼され続けるField-Service-Consultantテストエンジン
Field-Service-Consultantテストエンジン練習テスト問題、試験問題集
Salesforce Field-Service-Consultant試験は、105分以内に完了する必要がある60の多肢選択問題から構成されています。試験は、産業知識、フィールドサービスライトニングのセットアップと構成、フィールドサービスライトニングモバイル、およびフィールドサービスライトニング管理の4つのセクションに分かれています。試験はオンラインで実施され、世界中どこからでも受験することができます。試験に合格するには、60問中少なくとも63％または38問の正解が必要です。
質問 # 66
Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers
- A. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "Scheduled."
- B. Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
- C. Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
- D. Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services
正解：C、D
質問 # 67
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?
- A. Include the Match Territory Work Rule in the Scheduling Policy.
- B. Include the Resource Availability Work Rule in the Scheduling Policy.
- C. Ensure the Resource's Address is in the same Match Territory as the Service Appointments.
- D. Mark the Service Territory's Resources as Required on the Service Appointments.
正解：A
質問 # 68
Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?
- A. Work Order Line Items require a Case for the field technician to perform the work.
- B. All Work Order Line items inherit the required Skills for the associated Asset.
- C. Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.
- D. Work Order Line Items require a Service Appointment for a field technician to perform the work.
正解：D
質問 # 69
time sheet entries can be associated to which two objects? Choose 2 answer
- A. Work order line item
- B. assigned resources
- C. Work order
- D. Service resource
正解：A、C
質問 # 70
Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?
- A. Text
- B. Barcode
- C. Number
- D. Formula
正解：A
質問 # 71
universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes Which solution should a Consultant recommend to relate the part to a customer?
container?
- A. Add the container as product on the account and part to the child product related list
- B. Add the container as an asset on account and make the part internal assets
- C. Create a hierarchical relationship between the parent product container and the child part product
- D. Create an asset hierarchy on account with container as root asset and part as the child assets
正解：D
質問 # 72
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?
- A. Create two Service Appointments and schedule them to the same Resource.
- B. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
- C. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
- D. Create one Service Appointment and schedule it to two different Resources.
正解：B
質問 # 73
Approximately 70% of Universal Containers^ site visits are inspections and quotation sessions that take roughly the same amount of time and set of resource skills to complete.
What should a Consultant recommend to streamline the creation of these Work Orders?
- A. Create Work Types for use on Work Orders.
- B. Create a standard set of Work Order Line Items.
- C. Create a child Work Order for each similar site visit.
- D. Create a work flow to clone the Work Order.
正解：A
解説：
Explanation
Work types are used to define the standard duration and skills required for a specific type of work. By creating work types for similar site visits, the creation of work orders can be streamlined and standardized.
References:
https://trailhead.salesforce.com/en/content/learn/modules/field_service_basics/field_service_work_types
質問 # 74
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
- A. Utilize a custom Price Book specific to each country.
- B. Utilize a standard Price Book specific to each country.
- C. Utilize a custom Price Book with pricing rules applied.
- D. Utilize the standard Price Book with pricing rules applied.
正解：A
質問 # 75
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?
- A. Create the products and the installation kits as a single serialized product.
- B. Create the products and the installation kits as unsterilized inventory.
- C. Creak the products as serialized inventory and the installation kits as unsterilized inventory.
- D. Create the products and the installation kits as serialized inventory.
正解：C
質問 # 76
Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers
- A. The Dispatcher Console Appointment list and filter the list to show only desired service appointments
- B. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
- C. The Preventative Maintenance Gantt and filter the list to show only desired work orders
- D. The Dispatcher Console Map and filter the list to show only desired service appointments
正解：A、D
質問 # 77
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
- A. Only the Primary Assets related list on the Work Order object
- B. Only the Primary Assets related list on the Asset object
- C. Both the Primary Assets and Related Assets related lists on the Asset object
- D. Both the Primary Assets and Related Assets related lists on the Work Order object
正解：C
質問 # 78
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Salesforce mobile app
- B. Salesforce Touch
- C. Field service mobile app
- D. Work Order records cannot be updated on a mobile device
正解：A
質問 # 79
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
正解：D
質問 # 80
universal container is implementing work order management to better the support its clients Choose 2 answers
- A. Create the work skill using setup. Manually assign the skills to service resources
- B. Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type
- C. Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order
- D. Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup
正解：A、D
質問 # 81
Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?
- A. Service Territories, Resource Capacity, and Business Hours
- B. Work Types, Resource Availabilities, and Operating Hours
- C. Service Territories, Operating Hours, and Resource Absences
- D. Skills, Operating Hours, Time Slots, and Holidays.
正解：C
質問 # 82
Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?
- A. Managing page layouts and milestone trackers can be done in salesforce1.
- B. Managing page layouts and validation rules can be done in Salesforce Lightning.
- C. Creating Entitlements for Work Orders requires Lightning to be enabled.
- D. Creating Entitlements for Cases and Work Orders must be separated.
正解：D
質問 # 83
Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?
- A. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.
- B. Uncheck the Geocoding field on the Contractor's profile.
- C. Set the Geolocation Update Frequency field to zero for contractors.
- D. A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.
正解：A
解説：
Explanation
The Exclude Technician from Geolocation Tracking permission allows disabling geolocation tracking for specific service resources by assigning them a permission set with this permission. Setting the Geolocation Update Frequency field to zero for contractors would not disable geolocation tracking, but would make it update less frequently. Unchecking the Geocoding field on the Contractor's profile or the Collect Service Resource Geolocation History field in Field Service Mobile Settings would not affect geolocation tracking, as these are not related settings. References:
https://help.salesforce.com/s/articleView?id=sf.fs_geolocation_tracking_permissions.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_geolocation_tracking_settings.htm&type=5
質問 # 84
Universal Containers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?
- A. Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
- B. Create a custom mobile app that syncs articles based on Service Appointment assignments
- C. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
- D. Use Work Types to assign associated Articles to Work Orders.
正解：D
質問 # 85
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
- A. Service Contracts and Service Levels.
- B. Service Objectives and Work Rules
- C. Service Objectives and Work Types
- D. Service Levels and Work Rules
正解：B
質問 # 86
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
- A. Create two custom fields for the Service Appointment and use Flows to capture each signature.
- B. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
- C. Create two Service Reports and add one Signature Block to each Report.
- D. Create a Flow that adds two Signature Blocks when the Service Report is generated,
正解：B
解説：
Explanation
This option allows capturing multiple signatures on a service report by creating different signature types (such as customer approval or technician verification) and adding them to the service report template. References:
https://help.salesforce.com/s/articleView?id=sf.fs_signature_types.htm&type=5
質問 # 87
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
- A. Chatter Customer Groups
- B. Partner Communities
- C. Customer Communities
- D. Chatter Files Connect
- E. Customer Communities Plus
正解：B、C、E
質問 # 88
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?
- A. Work Orders with Operating Hours.
- B. Work Types with an Estimated Duration.
- C. Operating Hours for Customer Accounts.
- D. Work Types with Service Level Agreement.
正解：B
質問 # 89
Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?
- A. Work Orders and Cases
- B. Work Orders only
- C. Cases Only
- D. Cases, Work Orders, and Tasks
正解：A
質問 # 90
A customer manually imports records for sending. Each record contains a warehouse ID that is shared between Marketing Cloud and a third-party system. The customer does not have developer resources, but wants to Include the warehouse ID In their tracking parameters so that the third-party system can identify the subscriber.
What should a consultant recommend'
- A. Use personalization strings created by selecting the data extension.
- B. Use Dynamic Content rules to select a content area for each subscriber.
- C. Use AMPscript variables created from each field in the data extension.
- D. Use Guide Template Language created for each field in the data extension.
正解：C
質問 # 91
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