CIS-CSMのPDF問題集リアル2025最近更新された問題
リリースServiceNow CIS-CSM更新された問題PDF
ServiceNow CIS-CSM 試験に合格するためには、ServiceNow の顧客サービス管理ソリューション、アーキテクチャ、およびその機能についての良好な理解が必要です。候補者はまた、顧客の要件に合わせて ServiceNow アプリケーションを構成およびカスタマイズできる必要があります。彼らは顧客サービス管理、顧客エクスペリエンス管理、および IT サービス管理のベストプラクティスに精通している必要があります。さらに、候補者は ServiceNow を他のサードパーティのアプリケーションやプラットフォームと統合できる必要があります。
ServiceNow CIS-CSM（ServiceNow認定実装スペシャリスト-顧客サービス管理）認定試験は、ServiceNow顧客サービス管理（CSM）アプリケーションを実装および管理する能力をテストするために設計されています。この認定は、ServiceNow CSMで日々作業しているプロフェッショナルで、自分のスキルや知識を認証したい人に最適です。試験は、顧客サービスプロセスの構成や管理、ServiceNow CSMデータモデルの理解、他のアプリケーションとのServiceNow CSMの統合など、幅広いトピックをカバーしています。
ServiceNow CIS-CSM試験は、ITサービス管理または顧客サービス管理分野で働くプロフェッショナルにとって必須の認定試験です。この試験は、ServiceNow CSMソリューションの実装、ServiceNowアプリケーションの設定、および他のサードパーティツールとの統合に関する候補者の知識とスキルを検証します。この試験に合格することは、候補者が顧客中心のソリューションを提供し、組織が顧客サービス体験を向上させるのに役立つ専門知識を持っていることを示します。
質問 # 127
Which step in Advanced Work Assignment (AWA) would ensure the work was allocated to the appropriate agent?
- A. Set the Agent Experience
- B. Define Work Item Queues
- C. Define Assignment Rules
- D. Configure Service Channels
正解：C
質問 # 128
Partner admin (sn_customerservice.partner_admin) contacts have access to:
- A. Their customer account
- B. Their partner accounts
- C. Neither
- D. Both
正解：D
質問 # 129
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
- A. Change Update to Close
- B. Auto Assessment
- C. Update Case Entitlement
- D. Apply Role by Customer
正解：B、C
質問 # 130
What is the purpose of a Catalog Item variable?
- A. Opens a chat session with customer support
- B. Provides hint to the user on the field
- C. Allows the customer or consumer to qualify their answer
- D. Allows the customer to ask a question
正解：C
解説：
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service- catalog-management/task/t_CreateAVariableForACatalogItem.html
質問 # 131
Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)
- A. Proactive Prevention
- B. Service-Aware CMDB
- C. Service Reporting
- D. Service-Aware Install Base Most Voted
- E. Service Monitoring
- F. Proactive Case Most Voted
正解：D、E、F
質問 # 132
What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not have other CSM-specific roles, but have a need to create cases on behalf of customers?
- A. Customer (sn_suctomservice.customer)
- B. Consumer (sn_customservice.consumer)
- C. External (snc_external)
- D. Proxy Contact (sn_customservice.proxy_contact)
正解：D
質問 # 133
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
- A. True
- B. False
正解：A
解説：
Explanation
質問 # 134
Customer service personnel who are allocated the customer service agent (sn_customerservice_agent) role are responsible for which of the following tasks? (Choose four.)
- A. Approve customer contacts
- B. Assist customers with questions, issues and problems
- C. Manage customer entitlements
- D. View, edit, and work on cases
- E. Propose major cases
- F. Create cases
正解：B、D、E、F
質問 # 135
How many active OpenFrame configurations can you have on an instance?
- A. 0
- B. Unlimited
- C. 1
- D. 2
正解：B
解説：
Explanation/Reference: https://docs.servicenow.com/bundle/jakarta-customer-service-management/page/product/ customer-service-management/task/t_CreateAnOpenFrameConfiguration.html
質問 # 136
Which one is NOT a dependency for the Customer Service Plugin?
- A. Skills Management
- B. Communities
- C. Openframe
- D. Task Activities
正解：B
質問 # 137
Information about a customer's service contract is found in Knowledge.
- A. False
- B. True
正解：A
解説：
Reference:
customer-service-management/concept/c_ContractsAndEntitlements.html
質問 # 138
Why does the implementation team need to deliver core functionality to the customer as quickly as possible?
- A. To realize near-term ROI (Return on Investment)
- B. To complete any complex customizations early enough
- C. To expand the technical reach
- D. To facilitate the requirement gathering during the workshops
正解：A
質問 # 139
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
- A. The imported article will have the same category it had in the source knowledge base
- B. Only applications that allow WebDAV connections can be integrated
- C. SharePoint blocks this integration
- D. Imported external articles appear as attachments in ServiceNow
正解：A、B
解説：
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/concept/knowledge-external-content-integration.html
質問 # 140
Which of the following roles cannot update a consumer's record?
- A. sn_customerservice_agent
- B. admin
- C. sn_customerservice_manager
- D. sn_customerservice.consumer_agent
正解：A
解説：
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/task/create-a-consumer-record.html
質問 # 141
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
- A. True
- B. False
正解：A
質問 # 142
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
- A. True
- B. False
正解：A
質問 # 143
Which of the following roles cannot update a consumer's record?
- A. sn_customerservice_agent
- B. admin
- C. sn_customerservice_manager
- D. sn_customerservice.consumer_agent
正解：A
解説：
Explanation
質問 # 144
How many active OpenFrame configurations can you have on an instance?
- A. 0
- B. Unlimited
- C. 1
- D. 2
正解：B
解説：
Reference:
customer-service-management/task/t_CreateAnOpenFrameConfiguration.html
質問 # 145
What are the recommended good practices when running implementation workshops?
Choose 3 answers
- A. Any financial implication of a decision should be handled by the delivery and sales team
- B. Guide the customer toward industry best practices
- C. Enforce customers to adapt their processes towards the baseline processes
- D. Engage with customers to gain deep understanding of their organization
- E. Give the customers the data they need so they can make an informed decision
正解：B、D、E
質問 # 146
Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?
- A. Live chat
- B. Viewing knowledge articles
- C. Consumer self-registration
- D. Open an incident
正解：C
質問 # 147
Information in the Case Field 'Contact' is copied to which Incident Field?
- A. Customer
- B. Contact
- C. User
- D. Caller
正解：B
解説：
Explanation
質問 # 148
New case tasks use the following prefix:
- A. CSMTASK prefix
- B. CASETASK prefix
- C. No specific task prefix just existing TASK prefix
- D. CSTASK prefix
正解：D
質問 # 149
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CIS-CSM問題集と練習テスト（241試験問題)：https://jp.fast2test.com/CIS-CSM-premium-file.html
ガイド（2025年最新）実際のServiceNow CIS-CSM試験問題：https://drive.google.com/open?id=1WyACWZw_hIroTZqk2eplr-B6szYqiZuY