[2024年12月]更新のServiceNow CIS-CSM試験練習テスト問題
更新された認定試験CIS-CSM問題集で練習テスト問題
ServiceNow CIS -CSM（ServiceNow認定実装スペシャリスト - カスタマーサービス管理）試験は、ServiceNowのカスタマーサービス管理アプリケーションの実装と構成における専門家の専門知識をテストするために設計されています。これは、ServiceNowのカスタマーサービスモジュールの実装と構成に関与している専門家の技術的スキルを検証する認定試験です。認証は世界的に認識されており、IT業界で非常に評価されています。
ServiceNow CIS-CSMの認定を取得することは、候補者がServiceNowのCSMソリューションを効果的に実装および管理できる能力を示すことを意味します。この認定は、ワークフローの設定とカスタマイズ、タスクの自動化、および顧客サービスプロセスの管理に関する候補者の専門知識を検証します。また、認定は候補者をServiceNowの専門家として区別し、彼らのキャリアを前進させ、収入の機会を増やすことができます。さらに、この認定は世界的に認められており、認定された専門家に新しい仕事の機会を提供することができます。
ServiceNow CIS-CSM（ServiceNow Certified Implementation Specialist - Customer Service Management）試験は、ServiceNowの顧客サービス管理アプリケーションの実装と設定に関する知識とスキルをテストするために設計された認定試験です。この試験は、ServiceNowの理解がある人々で、顧客サービス管理に特化したいと考えている個人を対象としています。試験に合格すると、ServiceNow Certified Implementation Specialist - Customer Service Management認定を取得し、ServiceNowコミュニティにおいて卓越のマークとして世界的に認められます。
質問 # 129
When configuring email in Communication Channels, how many outgoing email addresses are supported?
- A. One
- B. Two
- C. Unlimited
- D. Three
正解：A
質問 # 130
What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?
- A. Can create and update contacts for their partner accounts
- B. Can view assets belonging to their partner accounts
- C. Can resolve cases reported by their partner accounts
- D. Can create, view, and edit cases for their partner accounts
正解：B
質問 # 131
Service-aware Install Base consists of which entities? (Choose three.)
- A. Configuration Items
- B. Sold Products
- C. Install Base Items
- D. Assets
- E. Installed Products
正解：B、C、E
質問 # 132
Match the definitions for roles relationships.
Hot Area:
正解：
解説：
質問 # 133
What are Special Handling Notes used for?
- A. For agents to view articles an attach them to a case
- B. Help agents identify in which time zone a contact is located
- C. To ensure customers get the service they are entitled to receive
- D. Bring important information about individual records to an agent's attention
正解：D
質問 # 134
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
- A. Create requests on behalf of customers
- B. Manage cases on behalf of customer service agents
- C. Manage major incident communication on behalf of a customer service manager
- D. Create cases on behalf of customers
- E. Manage requests on behalf of customer service agents
正解：A、D
解説：
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/employee-create-case-for-customer.html
質問 # 135
What action is required to enable agents to create an incident record for a case?
- A. They must be assigned with the itil role
- B. They must be assigned with the read role for incident
- C. They must be assigned with the sn_customerservice.itsm_contributor role
- D. They must be assigned with the snc_intemal role
正解：D
質問 # 136
Match the business rule to its function in the Self-Service Portal.
Hot Area:
正解：
解説：
Explanation:
質問 # 137
Which ServiceNow products can be integrated out-of-the-box with CSM?
Choose 3 answers
- A. ITOM Event Management
- B. Financial Management
- C. DevOps
- D. Strategic Portfolio Management
- E. Risk Wana9emenI
正解：A、B、D
解説：
https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/integrate-csm-other-applics.html
質問 # 138
Name a security benefit gained from using scoped applications:
- A. Prevents third party Integrations
- B. Prevents changes to tables without explicit permission from IT
- C. Limits the number of update sets that can be applied
- D. Limits accessibility to other applications in the Instance
正解：D
質問 # 139
An entitlement defines the types of support a customer receives. Entitlements are based on a number of standard fields such as product and asset. When Proactive Customer Service Operations is implemented which additional fields could be used?
Choose 2 answers
- A. Configuration item
- B. Sold product
- C. Install base Item
- D. Business Service
- E. Contact
正解：B、C
質問 # 140
Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)
- A. Create cases using email content in Outlook for the customer contact
- B. Escalate a case on the add-m panel of Outlook
- C. Register the sender of an email as contact
- D. As the Microsoft Outlook user, register yourself as self-contributor
正解：B、D
質問 # 141
Which of the following are true regarding the Community Portal application? (Choose two.)
- A. Most of the configuration does not require System Administrator role
- B. It is available to any customer with a Community license
- C. It is only available to CSM license holders
- D. It is available by default with the Support and Service portals
正解：B、C
質問 # 142
Match the business rule to its function in the Self-Service Portal.
Hot Area:
正解：
解説：
Explanation
Explanation
質問 # 143
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
- A. Record Producer only
- B. Entering question in portal only
- C. None of the above
- D. Both portal question entry and Record Producer
正解：D
質問 # 144
Which of the following statements is correct when the 'Contact Local Time' field is enabled in a case form?
- A. Agents can use the field to identify if it is the right time to contact customer
- B. The field is always based on the system time zone
- C. The field is not based of the customers profile time zone
- D. The field is active in the base form
正解：C
質問 # 145
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更新された検証済みのCIS-CSM問題集と解答で合格保証もしくは全額返金：https://jp.fast2test.com/CIS-CSM-premium-file.html
CIS-CSMのPDF問題とテストエンジンには241問があります：https://drive.google.com/open?id=1WyACWZw_hIroTZqk2eplr-B6szYqiZuY