2025年最新のFast2test ServiceNow CIS-CSM問題集と試験テストエンジン
ServiceNow CIS-CSM問題集にはリアル試験問題解答
質問 # 107
How many active OpenFrame configurations can you have on an instance?
- A. Unlimited
- B. 0
- C. 1
- D. 2
正解：A
質問 # 108
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
- A. True
- B. False
正解：A
解説：
Reference:
customer-service-management/reference/r_RolesInstalledWithCustomerService.html
質問 # 109
Benefits of Proactive Customer Service Operations include: (Choose two.)
- A. Reduction in staff turnover
- B. Guaranteed increase in customer satisfaction
- C. Major cases can be eliminated as there will be no Impact to customers
- D. Reduced inbound calls from customers Most Voted
- E. Reduced Mean Time To Resolve (MTTR) Most Voted
正解：D、E
質問 # 110
Matching rules enhance assignment capability by ____________________.
- A. Determining if account is a customer or partner
- B. Matching best agent by availability
- C. Providing dynamic matching of cases to groups or individuals
- D. Matching best agent by skill
正解：B
解説：
Explanation
質問 # 111
From what places in SN can an agent create a case? (Choose three.)
- A. Customer Service Application
- B. Contact
- C. Account
- D. Chat
正解：A、C、D
質問 # 112
Information in the Case Field 'Contact' is copied to which Incident Field?
- A. Contact
- B. Customer
- C. User
- D. Caller
正解：D
解説：
Reference:
customer-service-management/reference/csm-integration-sm-incident.html
質問 # 113
Which feature enables employees to request support for themselves and for external customers?
- A. Business Locations
- B. Account Management
- C. Contributor Users
- D. Responsibility Definitions
正解：C
質問 # 114
Which of the following are benefits of customer access management? (Choose two.)
- A. It defaults the responsibility for access management to the customer service agent.
- B. It improves the customer experience by enabling related parties to track and collaborate on cases.
- C. It defaults the responsibility for access management to the customer.
- D. It increases security by automatically granting access to cases based on access to sold product.
正解：B、D
質問 # 115
Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)
- A. Escalate a case on the add-m panel of Outlook
- B. Create cases using email content in Outlook for the customer contact
- C. As the Microsoft Outlook user, register yourself as self-contributor
- D. Register the sender of an email as contact
正解：A、C
質問 # 116
Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?
- A. Contacts
- B. Accounts
- C. Individuals
- D. Partners
正解：C
質問 # 117
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
- A. Asset
- B. Product
正解：B
解説：
Reference:
customer-service-management/concept/c_ContractsAndEntitlements.html
質問 # 118
What is a case?
- A. An individual record that handles and routes issues for internal users
- B. An individual record that is used to identify and resolve a question or issue for an external customer
- C. An individual record that handles and resolves incidents tor external customers
- D. An Individual record that Is used to identity and create automation opportunities
正解：B
解説：
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer- service-management/concept/csm-cases-case-tasks-overview.html#:~:text=Customer%20service%20cases%
20store%20information,work%20necessary%20to%20resolve%20cases.
質問 # 119
Service-aware Install Base consists of which entities? (Choose three.)
- A. Installed Products
- B. Sold Products
- C. Install Base Items
- D. Configuration Items
- E. Assets
正解：A、B、C
質問 # 120
ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details?
- A. Social Profile
- B. Not supported
- C. Account
- D. Personnel File
- E. Consumer
正解：A
質問 # 121
What are common types of application record data that are imported during a CSM data migration?
(Choose two.)
- A. Knowledge Article
- B. Chat
- C. Accounts
- D. Case
正解：C、D
質問 # 122
From a security perspective, scoping brings several benefits: (Choose two.)
- A. Improves instance security by limiting accessibility to other applications on the instance
- B. Provides CSM teams the autonomy and control needed to configure and manage the CSM application, but not the CSM Service Portals
- C. IT can manage and control the pace of the CSM teams because dependencies have been put in place
- D. The scope holds the records and acts as a container for the desired Customer Service Management Applications
正解：B、D
質問 # 123
What's the purpose of the Deactivate Special Handling Notes Scheduled Job?
- A. Runs at the end of the month and deactivates all Special Handling notes more than 30 days old
- B. Runs weekly and must have the Active checkbox unchecked in order for Special Handling notes to be deleted by the end of the week
- C. Runs on demand by the System Admin who must set specific weekly schedules and set only those that are priority 1-critical to be deactivated
- D. Runs daily at midnight, checks all active alerts and sets the status to Expired for those that have reached their expiration dates
正解：D
質問 # 124
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ServiceNow Certified Implementation Specialist in Customer Service Managementになるには、CIS-CSM試験に合格する必要があります。試験は、60個の多肢選択問題で構成され、制限時間は90分です。試験の合格点は70％で、試験料は150ドルです。
ServiceNow CIS-CSM（ServiceNow認定実装スペシャリスト-カスタマーサービスマネジメント）認定試験は、ServiceNowカスタマーサービスマネジメントソリューションを扱うプロフェッショナルのスキルと知識を評価するために設計されています。この試験は、ServiceNowカスタマーサービスマネジメントソリューションの実装と管理の経験を持つ実装スペシャリストを対象としています。試験は、カスタマーサービスマネジメントプロセス、カスタマーサービスマネジメントデータおよびレポーティング、およびカスタマーサービスマネジメント構成を含む広範なトピックをカバーしています。
2025年最新のFast2test CIS-CSMのPDFで最近更新された問題です：https://jp.fast2test.com/CIS-CSM-premium-file.html
CIS-CSM試験には保証が付きます。更新されたのは241問があります：https://drive.google.com/open?id=1WyACWZw_hIroTZqk2eplr-B6szYqiZuY