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質問 # 41
Which of the following is a flowchart that shows all the processes and the interfaces that interact with the project processes?
- A. RACI chart
- B. Quality baseline
- C. Control chart
- D. Process configuration
- E. Pareto chart
正解：D
質問 # 42
What requirements elicitation technique examines the available information, documentation, records, and history of a solution, organization, or cause to identify relevant information to the current business analysis duties?
- A. Requirements elicitation
- B. Dataflow diagrams
- C. Benchmarking
- D. Document analysis
正解：D
解説：
Explanation/Reference:
Explanation:
質問 # 43
The project manager wants to have the requirements analysis phase approved and asks the business analyst (BA) if this is possible The BA wants to ensure that the requirements package <s complete poor to closing the analysis phase. What would help the 8A expedite the approval process for the analysis phase?
- A. Solution performance measures
- B. Business analysis approach
- C. Business analysis information architecture
- D. Solution functional capabilities
正解：B
質問 # 44
Management comes to you and asks you to complete some specifications and models about the current state of the organization. Management wants you to complete this business analysis activity as soon as possible and report back to them with your findings. What is the primary purpose of the specify and model requirements process?
- A. To analyze the functioning of an organization and to provide an insight into opportunities forimprovement.
- B. To analyze the processes of an organization to determine what processes can be improved, removed, or added.
- C. To analyze the roles and responsibilities of users within the organization to determine how the processes may be improved.
- D. To analyze the utility function within the organization to determine how risk tolerance may allow for new opportunities.
正解：A
解説：
Explanation/Reference:
Explanation:
質問 # 45
Which of the following is the process of identifying and assessing factors that may jeopardize the success of a project or the achievement of a goal?
- A. Risk identification
- B. Risk analysis
- C. Risk retention
- D. Risk communication
正解：B
質問 # 46
You are the business analyst for your organization. You have identified the costs and level of effort needed for each of the solution components. Management has asked that you also assess the most effective tradeoffs between delivery options. You consider the available resources and the constraints on the solution to determine if an additional investment is justified to realize a higher value for the solution.
What other consideration could you include in your assessment of the solution?
- A. Enterprise environmental factors
- B. Dependencies between requirements
- C. Historical information
- D. Experience of the implementation team
正解：B
解説：
Explanation
Dependencies between requirements are an important consideration to include in the assessment of the solution, as they may affect the delivery options and the value realization of the solution. Dependencies between requirements are the relationships or interconnections among the requirements that indicate that one requirement is contingent on another requirement. Dependencies may be logical, temporal, or resource-based.
Dependencies may influence the order, timing, and feasibility of the solution delivery, as well as the benefits and risks associated with the solution. Therefore, the business analyst should identify, analyze, and manage the dependencies between requirements as part of the solution assessment.
Historical information, experience of the implementation team, and enterprise environmental factors are also relevant factors to consider in the solution assessment, but they are not as specific as dependencies between requirements. Historical information may provide insights into the past performance, lessons learned, and best practices of similar projects or solutions. Experience of the implementation team may affect the quality, efficiency, and effectiveness of the solution delivery. Enterprise environmental factors may include the organizational culture, structure, policies, processes, and systems that may influence the solution design and implementation. However, these factors are more general and may not directly relate to the tradeoffs between delivery options or the value realization of the solution. References:
BABOK Guide, p. 123-124, 128-129
CBAP / CCBA Certified Business Analysis Study Guide, p. 299-300, 304-305 Certified Business Analysis Professional (CBAP) | Coursera, Course 2, Week 4, Video: "Assess Proposed Solution"
質問 # 47
Which of the following is concerned with determining whether the information used for risk analysis is probable, of high class, or accurate?
- A. Risk Urgency Assessment
- B. Risk Categorization
- C. Risk Data Quality Assessment
- D. Risk Probability and Impact Assessment
正解：C
質問 # 48
Which of the following reports is generated whenever the project is slipping off the project schedule and includes an explanation of the problem?
- A. Delay report
- B. Schedule variance report
- C. Cost variance report
- D. Status report
正解：B
質問 # 49
Which of the following is the process of defining and analyzing the dangers to individuals, businesses, and government agencies posed by potential natural and human-caused adverse events?
- A. Risk identification
- B. Risk analysis
- C. Risk management
- D. Risk communication
正解：B
質問 # 50
You are the business analyst for your organization and are working on prioritizing requirements.
What plan should guide you through this process?
- A. Risk management plan
- B. Scope management plan
- C. Project management plan
- D. Requirements management plan
正解：D
解説：
Explanation
The requirements management plan is a document that describes how the requirements will be elicited, analyzed, documented, validated, and managed throughout the project. The requirements management plan also defines the criteria and process for prioritizing the requirements, based on factors such as value, risk, urgency, dependency, and stakeholder preference. The requirements management plan guides the business analyst through the process of prioritizing the requirements and ensuring that they are aligned with the project objectives and the stakeholder needs. References: BABOK Guide v3, page 36; CBAP / CCBA Certified Business Analysis Study Guide, page 74.
質問 # 51
You are the business analyst for a large project in your organization. While your company prefers face-to-face communications there are many stakeholders located in different geographical locations.
How can you still effectively serve as a business analyst when the stakeholders are not collocated?
- A. You will need to implement videoconferences.
- B. You will need the stakeholders to periodically gather in one locale.
- C. Add more business analysts in each of the geographical location.
- D. You will need to travel on a regular rotation to each of the geographical locations to complete the business analyst duties.
正解：A
質問 # 52
A financial institution engaged in mortgage lending has embarked on a business process improvement initiative to eliminate the activities that hinder growth to ultimately improve the success rate of its mortgage business. As a benchmark for identification, the institution is keen on improving any business process that has less than a
75% success rate. The institution has appointed a business analyst (BA) to review the business transactions for the processes of origination, payments, and closures, as well as identify opportunities for improvements and recommend solutions.
The BA has collected the following information over the last three months pertaining to these business processes:
* All the business processes are at their maximum capacity in terms of the current number of transactions.
* Each business process has a certain number of rejects and the reasons for rejection include documentation, verification, collateral, and funding. Funding rejects occur when the bank's customers have failed to make payment of their mortgage processing fee or mortgage closure payment.
The BA has also recommended the use of documentation checklists as a solution to eliminate the documentation rejects.
If an additional recommendation to reduce Verification Rejects by 50% were to be introduced into the mortgage origination process, what is the potential success rate of the mortgage origination process?
- A. 70%
- B. 83%
- C. 86%
- D. 74%
正解：D
質問 # 53
Which of the following requirement attributes lacks any ambiguous characteristics?
- A. User Requirements Document (URD)
- B. Understandable
- C. Unambiguous
- D. Urgency
正解：B
解説：
Explanation/Reference:
Explanation:
質問 # 54
Wanda is the business analyst for her organization and she is currently working on the specify and model requirements process. One of the elements of this process is the documentation of the textual requirements.
Wanda must describe the capabilities of the solution, any conditions that must exist for the requirements to operate, and what third component of the textual requirement?
- A. Express only one requirement at a time
- B. Describe a situation or problem
- C. Any constraints that may prevent the solution from fulfilling the requirement
- D. Write in the active voice
正解：C
解説：
Explanation
According to the BABOK Guide, textual requirements are one of the forms of specifying and modeling requirements. Textual requirements are written statements that describe the characteristics of the solution in a clear, concise, and consistent manner. Textual requirements typically consist of three components: the capability of the solution, the condition under which the requirement is applicable, and the constraint that may limit the solution. The capability describes what the solution must or should do, the condition describes the situation or scenario in which the requirement is relevant, and the constraint describes the restriction or limitation that may affect the solution's ability to meet the requirement. For example, a textual requirement for a banking system could be:
The system shall allow customers to withdraw cash from any ATM machine (capability) within the network (condition) up to a maximum of $500 per day (constraint).
References:
[A Guide to the Business Analysis Body of Knowledge (BABOK Guide)], version 3, page 402, section
10.31.2.11
Textual Requirement Artifacts - Blueprint Online Help - HelpDocs, paragraph 1 How to Model Textual Requirements - Formal Mind GmbH, paragraph 2
質問 # 55
Most users of a pilot application have experienced more efficient processing compared to the old system.
However, the business analyst (BA) has observed that a few people took much longer to complete the process.
The system event log shows that those users encountered errors when they attempted to sign on.
Which of the following would the BA recommend to improve overall performance?
- A. Automate the login process
- B. Sent a reminder to all users of their user ID and password
- C. Gather more information from the individuals who had errors
- D. Extend the pilot to more people
正解：C
質問 # 56
All of the following stakeholders participate in the prioritization of requirements except for which one?
- A. Project manager
- B. Project team
- C. Implementation subject matter expert
- D. Domain subject matter expert
正解：B
解説：
Explanation/Reference:
Explanation:
質問 # 57
What requirements elicitation involves carefully selected stakeholders and subject matter experts for a short, intensive period (usually for one to a few days) to define and document the requirements for a solution?
- A. Many-to-many interviews
- B. Requirements workshop
- C. Focus group
- D. Prototyping
正解：B
解説：
Explanation
A requirements workshop is a type of elicitation technique that involves carefully selected stakeholders and subject matter experts for a short, intensive period (usually for one to a few days) to define and document the requirements for a solution. A requirements workshop is also known as a joint application development (JAD) session or a facilitated workshop. The benefits of a requirements workshop include increased stakeholder collaboration, consensus building, creativity, and productivity. A requirements workshop is facilitated by a business analyst or a professional facilitator, who guides the participants through a structured agenda and ensures that the objectives of the workshop are met. References:
BABOK Guide, section 4.2.5.1, page 108
CBAP / CCBA Certified Business Analysis Study Guide, chapter 5, page 173 Certified Business Analysis Professional (CBAP) | Coursera, course 2, week 3, video 3.1
質問 # 58
All of the following are techniques that can be used to specify or model requirements except for which one?
- A. Organization modeling
- B. Data modeling
- C. State diagrams
- D. Work breakdown structure creation
正解：D
質問 # 59
What element of the conduct elicitation activity is tracked to provide a basis for future planning?
- A. Cost of actually eliciting the requirements
- B. Number of stakeholders that did not participate in the requirements elicitation
- C. Time actually spent eliciting the requirements
- D. Changes that entered the scope throughout the requirements elicitation activities
正解：C
解説：
Explanation
According to the BABOK Guide, one of the elements of the conduct elicitation activity is tracking the time actually spent eliciting the requirements. This element helps to provide a basis for future planning by comparing the actual time spent with the planned time, identifying the variances, and analyzing the causes and impacts of the variances. Tracking the time actually spent eliciting the requirements also helps to monitor the progress and performance of the elicitation activities, evaluate the effectiveness and efficiency of the elicitation techniques, and improve the estimation and scheduling of future elicitation activities. The other options are not elements of the conduct elicitation activity, although they may be related to it. The number of stakeholders that did not participate in the requirements elicitation is an element of the confirm elicitation results activity, which helps to ensure the completeness and accuracy of the elicitation outcomes. The cost of actually eliciting the requirements is an element of the manage requirements traceability activity, which helps to track the relationships and dependencies among the requirements and other project deliverables. The changes that entered the scope throughout the requirements elicitation activities are an element of the maintain requirements activity, which helps to manage the changes and updates to the requirements throughout the project life cycle. References:
BABOK Guide v3, section 4.2, page 108-109
Conducting elicitation activity - The Functional BA, paragraph 1
Prepare for Elicitation, paragraph 2
Elicitation and Facilitation-Tools, Tips, and Techniques, paragraph 2
質問 # 60
A large insurance company wants to buy a new claims processing system or upgrade one of its two existing system. Each year the claims department is given a $3.5 million budget to spend. Time is of the essence since there are tome regulatory charges that will be coming the following year that will require several features that currently neither one of the two claims System currently support.
There are eight stakeholders involved in this initiative. There are local to where the claim system are managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired features but ultimately got agreement on ten identified key features for the new claims system.
The BA was able to build a current state and future state process model which included all ten key features.
System a processes 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However it must go offline for two hours each day. The code is very module so it does have flexibility to be modified. To upgrade system A to have all ten features it would cost $5 million. System A would be at capacity if it were to process all of the company's claims.
System B process 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However it has a lot of legacy code and would cost $6 million to upgrade.
Both system have some of the tem desired key features. But neither system has all ten. The cost to buy a new system would be $7 million.
Below is the estimated cost for each feature in priority order.
If System A is unanimously selected to be the system for upgrade but the technical lead says that System A will have to be taken offline for 3 months, what kind of strategy should the project team develop while system A is offline?
- A. Organizational
- B. Competitive
- C. Change
- D. Stakeholder
正解：C
質問 # 61
You are the business analyst for the NHQ Organization. Management has asked that you examine the workflow and internal processes for order fulfillment. Specifically they'd like you to complete an in-depth analysis and documentation of the business problems and opportunities that may be exist for the organization. What business analysis knowledge area does this activity map to?
- A. Requirements elicitation
- B. Solution assessment and validation
- C. Enterprise analysis
- D. Requirements management and communication
正解：C
質問 # 62
Wanda is the business analyst for her organization and she is currently working on the specify and model requirements process. One of the elements of this process is the documentation of the textual requirements.
Wanda must describe the capabilities of the solution, any conditions that must exist for the requirements to operate, and what third component of the textual requirement?
- A. Express only one requirement at a time
- B. Describe a situation or problem
- C. Any constraints that may prevent the solution from fulfilling the requirement
- D. Write in the active voice
正解：C
解説：
Section: Volume A
Explanation/Reference:
質問 # 63
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