[2025年07月02日] 365日無料更新OmniStudio-Consultant知能問題集をゲット
ベスト品質のSalesforce OmniStudio-Consultant試験問題
Salesforce OmniStudio-Consultant 認定試験の出題範囲：
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質問 # 87
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
- A. Single FlexCard with an Action to invoke an OmniScript
- B. Single OmniStudio Action that invokes separate Omniscripts
- C. Specific FlexCards with Actions for each type of Contact
- D. Multiple OmniStudio Actions that invoke separate OmniScripts
正解：D
解説：
The OmniStudio tools that should be recommended to meet these requirements are single OmniStudio Action that invokes separate Omniscripts. OmniStudio Action can be used to conditionally launch different Omniscripts based on the record type of the contact. Omniscripts can be used to implement the verification processes for each type of contact. Specific FlexCards with Actions for each type of Contact would require creating redundant FlexCards and Actions for each record type. Multiple OmniStudio Actions that invoke separate Omniscripts would require creating redundant Actions for each record type. Single FlexCard with an Action to invoke an Omniscript would not allow for different verification processes based on the record type.
質問 # 88
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Scheduleinstallation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
- A. States
- B. Flyout
- C. OmniStudio Action
- D. Custom Style
正解：A、C
解説：
The two FlexCard features that the consultant should use to meet these requirements are States and OmniStudio Action. A State is a condition that determines how a FlexCard displays data and actions based on certain criteria. The consultant can use States to filter the installed products by their status and display different fields and actions accordingly. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use OmniStudio Actions to enable the agents to complete different processes for each installed product, such as pay bill, cancel service, etc
質問 # 89
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Scheduleinstallation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
- A. States
- B. Flyout
- C. OmniStudio Action
- D. Custom Style
正解：A、C
解説：
Explanation
The two FlexCard features that the consultant should use to meet these requirements are States and OmniStudio Action. A State is a condition that determines how a FlexCard displays data and actions based on certain criteria. The consultant can use States to filter the installed products by their status and display different fields and actions accordingly. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use OmniStudio Actions to enable the agents to complete different processes for each installed product, such as pay bill, cancel service, etc
質問 # 90
A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?
- A. Enable the Mobile-First feature in FlexCard settings
- B. Enable the Responsive feature on the Product Name and Model field elements
- C. Create two states, one for mobile devices and another for non-mobile devices
- D. Create two FlexCards, one for mobile devices and another for non-mobile devices
正解：C
解説：
Explanation
The correct way to design the FlexCard to meet this requirement is to create two states, one for mobile devices and another for non-mobile devices. States allow the designer to define different layouts and behaviors for the same FlexCard based on conditions. The width of the fields can be adjusted for each state using the Size property. Enabling the Responsive feature on the field elements would not change their width, but only their alignment. Enabling the Mobile-First feature in FlexCard settings would not affect the width of the fields, but only the order in which they are displayed. Creating two FlexCards, one for mobile devices and another for non-mobile devices, would create redundant code and maintenance issues.
質問 # 91
Which two OmniScript components should the consultant recommend using
to meet this validation requirement?
Choose 2 answers
- A. Alert
- B. Formula
- C. Calculation
- D. Messaging
正解：B、D
質問 # 92
A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.
What solution should the consultant recommend?
- A. Calculation Procedure and DataRaptor Turbo Extract
- B. DataRaptor Extract with Chaining
- C. Integration Procedure and DataRaptor Turbo Extract
- D. DataRaptor Turbo Extract
正解：D
解説：
Explanation
The solution that the consultant should recommend is DataRaptor Turbo Extract. DataRaptor Turbo Extract allows the designer to retrieve a large amount of data from a Salesforce object in batch mode without hitting governor limits. DataRaptor Extract is not suitable for this scenario, as it can only retrieve data from a single record or a small set of records. Calculation Procedure and DataRaptor Turbo Extract are not needed for this scenario, as there is no calculation involved. Integration Procedure and DataRaptor Turbo Extract are not needed for this scenario, as there is no data integration involved.
質問 # 93
A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?
- A. Script Configuration
- B. User Roles
- C. Script Profiles
- D. Conditional Views
正解：D
解説：
The OmniScript feature that should be recommended to meet this requirement is Conditional Views.
Conditional Views allow the designer to create different paths within an OmniScript based on user responses or data values. User Roles are used to control access and visibility of OmniScripts based on user profiles or permissions. Script Configuration is used to define general settings and properties of an OmniScript. Script Profiles are used to assign different versions of an OmniScript to different user groups.
質問 # 94
A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and to provide validation?
Choose 3 answers
- A. Radio Group
- B. Text Area
- C. Headline
- D. Range
- E. Email
正解：A、B、E
質問 # 95
In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?
- A. Use the Conditional View property on a Step or Block element
- B. Create child OmniScripts for branched flow
- C. Use the Radio Input property for a Step or Block element
- D. Add Cancel and Save options for the user
正解：A
質問 # 96
A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature.
What three tools should be used in the solution the consultant recommends to meet these requirements?
Choose 3 answers
- A. OmniStudio Action
- B. FlexCards
- C. DataRaptor
- D. OmniScript
- E. Interaction Launcher
正解：B、C、D
質問 # 97
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers
- A. Request higher limit
- B. Make a payment
- C. View credit score history
- D. Verify a transaction
- E. View statements
正解：A、B、D
解説：
Explanation
Based on the user analysis exhibit, the three actions that should appear on the card are: verify a transaction, request higher limit, and make a payment. These actions have the highest frequency and importance scores among the six actions listed. The other actions, such as view credit score history, view statements, and view rewards, have lower frequency and importance scores, and can be accessed through other means
質問 # 98
How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?
- A. Use a DataRaptor Post Action
- B. Configure the Save property
- C. Configure a ResumeStep
- D. Use an Integration Procedure
正解：B
解説：
The consultant should design the OmniScript solution using the Save property to allow the user to stop and resume a process at a later time. The Save property is a property that determines whether an OmniScript can be saved as a draft and resumed later from where it was left off. The consultant can enable the Save property on an OmniScript to allow the user to stop and resume a process at a later time, without losing any data or progress.
質問 # 99
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'
- A. Radio Group, DataRaptor Post Action, and Email Action
- B. Multi-Select, Remote Action, and Email Action
- C. Radio Group, Remote Action, and Messaging Action
- D. Edit Block, DataRaptor Post Action, and Messaging Action
正解：A
解説：
The OmniScript elements that the consultant should recommend to meet these requirements are: Radio Group, DataRaptor Post Action, and Email Action. A Radio Group element is an element that can display a list of options for the user to choose from, such as customer satisfaction rating. A Radio Group element allows only one option to be selected at a time, and can also have icons for each option. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to create a case for an account team member to follow up. An Email Action is an action that can send an email to one or more recipients, with optional attachments and templates. The consultant can use an Email Action to email a summary message to the user
質問 # 100
A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
* Allow the user to enter contact and address information
* Require the user to enter age, gender, and optionally income bracket
* Compute a discount percentage per product based on the customer data provided
* Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7 Choose 3 answers
- A. Integration Procedures
- B. FlexCard
- C. OmniStudio Action
- D. OmniScript
- E. Calculation Procedures and Matrices
正解：C、D、E
解説：
The correct OmniStudio tools to design a solution that meets these requirements are OmniScript, Calculation Procedures and Matrices, and OmniStudio Action. OmniScript can be used to create a user interface for capturing customer information and displaying suggested products. Calculation Procedures and Matrices can be used to compute the discount percentage per product based on the customer data provided. OmniStudio Action can be used to save the list of suggested products including discounts to Salesforce or an external system. Integration Procedures are not needed for this scenario, as there is no data integration involved.
FlexCard is not relevant for this scenario, as it is used to display contextual data on record pages.
質問 # 101
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?
- A. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
- B. HTTP Action, Radio Input, Date Input, DataRaptor Post Action
- C. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
- D. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
正解：C
質問 # 102
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?
- A. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
- B. Deploy the existing OmniScript to the Community portal using OmniOut.
- C. Duplicate the existing OmniScript and deploy the new script on the website.
- D. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
正解：A
解説：
Explanation
The most efficient solution is to clone the existing OmniScript to a new LWC OmniScript and deploy it to the Community portal. LWC OmniScripts are designed for web-based interactions and can be easily embedded in any web page. OmniOut is not a tool for deploying OmniScripts, but a feature that allows users to export data from an OmniScript. Embedding the existing OmniScript as a reusable component within a new Community OmniScript would require creating an unnecessary wrapper script. Duplicating the existing OmniScript would create redundant code and maintenance issues.
質問 # 103
Which two functions can be performed by DataRaptors?
Choose 2 answers
- A. Read and write data to Salesforce
- B. Combine requests into a single response
- C. Read and write data to external systems
- D. Transform data
正解：A、D
解説：
DataRaptors are OmniStudio data tools that can perform various functions on data, such as reading, writing, transforming, and validating. They can work with Salesforce data and external data sources. The two functions that can be performed by DataRaptors are:
Transform data: DataRaptors can use transformation rules to manipulate data, such as changing the format, applying calculations, mapping values, etc.
Read and write data to Salesforce: DataRaptors can use SOQL or SOSL queries to read data from Salesforce objects and fields, and use DML operations to insert, update, delete, or upsert data to Salesforce.
The functions that cannot be performed by DataRaptors are:
Combine requests into a single response: DataRaptors cannot aggregate multiple requests from different sources into one response. This can be done using Integration Procedures, which can orchestrate multiple DataRaptors or REST calls into a single process.
Read and write data to external systems: DataRaptors cannot directly access external systems or APIs.
They need to use Integration Procedures or REST elements to invoke external services and pass the data to or from DataRaptors.
質問 # 104
A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?
- A. Enable the Mobile-First feature in FlexCard settings
- B. Enable the Responsive feature on the Product Name and Model field elements
- C. Create two states, one for mobile devices and another for non-mobile devices
- D. Create two FlexCards, one for mobile devices and another for non-mobile devices
正解：B
質問 # 105
A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers
- A. Use a Zone Template
- B. Use a Custom Style to adjust height and width
- C. Use a Datatable element
- D. Use a Block Element with the Collapse property enabled
正解：C、D
質問 # 106
An insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiplecopies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?
- A. Allows aggregate functions
- B. Allows text concatenation using algebraic operators
- C. Allows multiple versions that will execute based on when the request is made
- D. Allows AI integration to calculate next best offer using policy attributes
正解：C
解説：
An advantage of calculation procedures that the consultant should highlight in this scenario is that they allow multiple versions that will execute based on when the request is made. A calculation procedure can have different versions with different effective dates, which determine when they are active or inactive. This way, the calculation procedure can use different rating or pricing tables depending on the date of the request, and handle frequent changes in prices
質問 # 107
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Display different actions based on context
- B. Display a 360° view of the customer
- C. Guide users through complex processes
- D. Allow customers to enter bill payment information
正解：B、C
質問 # 108
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back-office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers
- A. OmniScript
- B. DataRaptor Load
- C. FlexCard
- D. DataRaptor Turbo Extract
- E. Integration Procedure
正解：B、D、E
解説：
Explanation
The three tools that should be used in the solution are DataRaptor Turbo Extract, Integration Procedure, and DataRaptor Load. DataRaptor Turbo Extract can be used to retrieve all open cases that have a case type of
"network issue" from Salesforce in batch mode. Integration Procedure can be used to orchestrate the data flow between Salesforce and the back-office system, as well as trigger an email to the supervisor after the cases have been submitted. DataRaptor Load can be used to write data to the back-office system using REST or SOAP APIs. OmniScript is not needed for this scenario, as there is no user interface involved. FlexCard is not relevant for this scenario, as it is used to display contextual data on record pages.
質問 # 109
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers
- A. To retrieve multiple data sources in a single response
- B. To achieve elastic scaling
- C. To separate the user interface from changes in thedata sources
- D. To minimize the number of elements to be configured
正解：A、C
解説：
Explanation
The two cases where an integration procedure should be used as a data source for FlexCards and OmniScripts are: To retrieve multiple data sources in a single response and To separate the user interface from changes in the data sources. An integration procedure is a tool that can execute multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services. The consultant can use an integration procedure as a data source for FlexCards and OmniScripts when they need to retrieve data from different sources, such as Salesforce objects or external systems, and store it in a JSON object for display. This way, the integration procedure can provide multiple data sources in a single response, without requiring multiple elements or actions in the FlexCard or OmniScript. The consultant can also use an integration procedure as a data source for FlexCards and OmniScripts when they want to separate the user interface from changes in the data sources. This way, the integration procedure can handle any changes in the data sources without affecting the FlexCard or OmniScript design or configuration.
質問 # 110
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