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Salesforce OmniStudio-Consultant 認定試験の出題範囲：
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質問 13
A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?
- A. Use a DataRaptor Transform to standardize the data format.
- B. Add an address typeahead element to all the OmniScripts.
- C. Create new versions of the OmniScripts to collect the address information.
- D. Create a reusable OmniScript to update address information.
正解: D
質問 14
A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?
- A. Integration Procedure
- B. Calculation Procedure
- C. DataRaptor Turbo
- D. DataRaptor Extract
正解: A
質問 15
When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers
- A. They can retrieve Salesforce data from multiple objects faster.
- B. They enable better usability in digital interactions.
- C. They combine multiple actions into a single server call.
- D. They future-proof your front end design.
正解: A,C
質問 16
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Load
- B. DataRaptor Extract
- C. DataRaptor Turbo
- D. DataRaptor Transform
正解: B
質問 17
A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.
What solution should the consultant recommend?
- A. DataRaptor Turbo Extract
- B. Calculation Procedure and DataRaptor Turbo Extract
- C. DataRaptor Extract with Chaining
- D. Integration Procedure and DataRaptor Turbo Extract
正解: D
質問 18
what can a DataRaptor Extract do?
- A. Create data in multiple related objects
- B. Load data from external sources
- C. Extract data from a spreadsheet
- D. Retrieve data from multiple related objects
正解: D
質問 19
A company is beginning their first project using Calculation Procedures & Matrices. The developers on the tea are concerned about learning the new tool and how they will test their calculation procedures. The consultant recommends that they use the built-in simulator.
In this scenario, what benefit should the consultant highlight to the developer team?
- A. It allows developers to create what-if calculations.
- B. It aggregates data elements that have been calculated separately.
- C. It generates sample input and output JSON that can be easily used to build DataRaptors.
- D. It verifies data types in the algebraic calculations of the calculation procedure.
正解: C
質問 20
Which OmniStudio tool is optimized for performance and minimizes configuration time?
- A. Integration Procedure
- B. DataRaptor Turbo Extract
- C. Calculation Procedure
- D. DataRaptor Extract
正解: B
質問 21
In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?
- A. Create child OmniScripts for branched flow
- B. Add Cancel and Save options for the user
- C. Use the Conditional View property on a Step or Block element
- D. Use the Radio Input property for a Step or Block element
正解: C
質問 22
An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul.... After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers
- A. Calculation Action
- B. Email Action
- C. DataRaptor Post Action
- D. DataRaptor Extract Action
- E. Messaging Element
正解: A,B,D
質問 23
A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.
What is the most efficient approach that the consultant can recommend to the business to meet this requirement?
- A. Add an LWC component
- B. Add a new Step element with Input elements
- C. Add an Input Action to a Step
- D. Add a embedded FlexCard
正解: B
質問 24
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?
- A. Navigate
- B. Redirect
- C. Event
- D. URL
正解: A
質問 25
A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?
- A. FlexCards and DataRaptors
- B. OmniScripts and Integration Procedures
- C. FlexCards and Integration Procedures
- D. OmniScripts and DataRaptors
正解: B
質問 26
A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements?
Choose 2 answers
- A. Repeat Block
- B. Flyouts
- C. Datatable
- D. States
正解: C,D
質問 27
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Display different actions based on context
- B. Display a 360° view of the customer
- C. Allow customers to enter bill payment information
- D. Guide users through complex processes
正解: A,B
質問 28
A business process needs to perform a multi-step calculation on each contact record in a list.
Using an Integration Procedure to process the list, what feature can be used to meet this requirement?
- A. Batch Action
- B. Conditional Block
- C. Loop Block
- D. DataRaptor Transform Action
正解: C
質問 29
A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process.
What data source is needed when using the TypeAhead element?
- A. HTTP Action
- B. DataRaptor Post Action
- C. DataRaptor Extract Action
- D. Integration Procedure Action
正解: C
質問 30
A consultant wants to proceed with a FlexCard canvas design that will display data from a legacy billing system. The legacy billing system is being extended to add a SOAP endpoint that will allow for the data to be retrieved in XML format. However, the endpoint is not ready yet.
Which data source should the team use to make progress on the design?
- A. Apex REST
- B. DataRaptor
- C. Apex Remote
- D. Integration Procedures
正解: D
質問 31
In an Integration Procedure, what group element will control whether an individual action executes?
- A. Cache Block
- B. Loop Block
- C. Try-Catch Block
- D. Conditional Block
正解: D
質問 32
A company has an existing OmniScript that agents use to create new billing accounts. It currently has three st to capture required information:
* Step 1: account name and legal number
* Step 2: billing cycle and monthly due date
* Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript?
Choose 2 answers
- A. Use a single DataRaptor to save the information
- B. Configure the save for later property
- C. Create a reusable OmniScript for this process
- D. Combine the three steps into one step
正解: A,D
質問 33
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