2025年03月29日に更新された最新のFast2test GCX-SCR試験問題リアルGCX-SCR問題集で
GCX-SCR別格な問題集で最上級の成績にさせるGCX-SCR問題
Genesys GCX-SCR 認定試験の出題範囲：
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質問 # 32
Which of the following correctly shows how an outbound contact's first name displays in a preview mode?
- A. Hello {Outbound.EirstName>
- B. Hello [Outbound.EirstName]
- C. Hello (Outbound.RrstName
- D. Hello {{Outbound.OrstName}}
正解：D
解説：
The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.
質問 # 33
Using the variables named 'value' and 'currency', you must create a syntax to display 10$. Choose the correct option. Variables: value = 10, currency =$.
- A. {{value}} + {{currency}}
- B. {value} {currency}
- C. {{value}}{{currency}}
- D. {value} + {currency)}
正解：C
解説：
The correct syntax to display "10$" using the variables value and currency in Genesys Cloud CX scripting is
{{value}}{{currency}}. This syntax correctly concatenates the two variables without any additional characters or spaces, ensuring that the result is displayed as "10$" on the script page.
質問 # 34
The ________________ allows you to easily format text using Markdown syntax.
- A. Markdown Component
- B. Text Component
- C. Image Component
- D. Input Component
正解：A
解説：
The Markdown Component in Genesys Cloud CX allows you to easily format text using Markdown syntax.
This component is specifically designed for handling text formatting within scripts, enabling the use of Markdown to add styling such as bold, italics, headings, lists, and more. This provides a flexible and user- friendly way to enhance the visual presentation of text in scripts.
質問 # 35
Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.
- A. Export the component templates from Org A and import them into Org B.
- B. It is not possible to share a script between the organizations.
- C. Export the scripts from Orq A and import them into Orq B.
- D. Export the script templates from Org A and import them into Org B.
正解：C
解説：
In Genesys Cloud CX, when managing multiple organizations with similar script layouts, you can export scripts from one organization and import them into another. This process allows you to maintain consistency across organizations without having to recreate the scripts from scratch.
* Exporting Scripts: This involves saving the script from Org A in a format that can be transferred.
* Importing Scripts: You can then import the saved script into Org B, ensuring that the script's layout, components, and logic are retained.
This method is highly efficient for administrators managing multiple organizations with similar needs.
References:
* Genesys Cloud CX Scripting Documentation.
質問 # 36
HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.
- A. False
- B. True
正解：A
解説：
HTML, JavaScript, or CSS knowledge is not a prerequisite for configuring Genesys Cloud CX Scripts. The scripting interface in Genesys Cloud CX is designed to be user-friendly, allowing users to create and configure scripts using a visual editor without needing to know web development languages like HTML, JavaScript, or CSS. The platform abstracts these complexities, making it accessible to users with varying technical backgrounds.
References:
* Genesys Cloud CX Scripting Documentation.
質問 # 37
You are a contact center administrator responsible for managing scripts. When you attempt to delete a script from the Scripts page, you encounter an issue preventing the deletion. What might be the potential reason preventing the script's deletion?
- A. The script contains critical information.
- B. The script is locked for editing.
- C. The script is shared with other administrators.
- D. The script is assigned to an outbound dialing campaign.
正解：D
解説：
In Genesys Cloud CX, a script cannot be deleted if it is currently assigned to an active outbound dialing campaign. The system prevents deletion to ensure that ongoing operations are not disrupted. This measure protects the integrity of the campaign, ensuring that agents continue to have access to the necessary scripts during interactions.
Before attempting to delete the script, you must first unassign it from the campaign or ensure that the campaign is no longer active.
質問 # 38
Which components are bound together to add a scheduled callback option to your script?
- A. Date/Time Input and Button
- B. Date/Time and Input
- C. Contact List form and Button
- D. Text and Button
正解：A
解説：
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
* Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
* Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
References:
* Genesys Cloud CX Scripting Components Documentation.
質問 # 39
Which of the following best defines the ACD evaluation method Best Available Skills?
- A. Looks for the first available agent and ignores any skill requirements.
- B. Matches the interaction to the first available agent who has all of the requested skills.
- C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.
正解：B
質問 # 40
Select the default page name which the editor automatically adds when you create a new script.
- A. Start Page
- B. Home Page
- C. Script Page
正解：A
解説：
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.
質問 # 41
Select the correct tab to add multiple pages to your script.
- A. 0
- B. 1
- C. 2
- D. 3
正解：A
解説：
To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number 3 in the provided image. This tab provides access to the components and functionalities needed to manage and navigate between different pages within a script.
This is essential for creating scripts with complex flows that require the user or agent to navigate through multiple stages or sections within a single interaction.
References:
* Genesys Cloud CX Scripting Documentation.
質問 # 42
Is it possible to transfer data to and from scripts?
- A. Yes
- B. No
正解：A
解説：
It is possible to transfer data to and from scripts in Genesys Cloud CX. This capability is fundamental to creating interactive and dynamic scripts that can respond to real-time information and update the system based on user inputs. Data can be passed into scripts from external sources such as databases or other services, and data collected during an interaction can be sent back to the system for further processing or storage.
This data transfer allows for scripts to be highly customizable and context-sensitive, enhancing the overall effectiveness of customer interactions.
質問 # 43
In Genesys Cloud, what features or aspects classify scripts? (Choose three.)
- A. Integration of text and graphics
- B. Labels based on interaction type
- C. Utilization of visual controls
- D. Classification based on interaction route
- E. Creation of interaction-specific script templates
正解：A、B、C
解説：
Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:
* A. Labels based on interaction type: Scripts can be categorized and labeled according to the interaction type (e.g., voice, chat, email), making it easier to identify and manage them.
* C. Utilization of visual controls: Genesys Cloud CX allows the use of various visual controls (buttons, inputs, checkboxes) to enhance user interaction within scripts, enabling agents to interact seamlessly.
* D. Integration of text and graphics: Scripts can integrate both text and graphical elements, allowing for a richer, more interactive experience for agents and customers alike. This can include images, links, and dynamic content.
Options B and E are not core classifications for Genesys Cloud CX scripts.
質問 # 44
Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer's first name on the script page. Help him by choosing the correct syntax.
- A. {{Outbound.First Name}}
- B. Outbound.First Name
- C. ((Outbound.First Name))
- D. {(Outbound.First Name)}
正解：A
解説：
In Genesys Cloud CX, when creating custom scripts, the correct syntax to display dynamic data, such as a customer's first name, involves using double curly braces {{ }}. This syntax is used to reference data variables within the script.
* {{Outbound.First Name}}: This syntax correctly refers to the "First Name" attribute from the Outbound object in the script. When the script is run, this placeholder will dynamically display the customer's first name based on the data provided in the Outbound Campaign.
Using the correct syntax is crucial for ensuring that the data is pulled correctly and displayed as intended in the script.
References:
* Genesys Cloud CX Scripting Documentation.
質問 # 45
A Branch Site can be converted to a Core Site when:
- A. An Edge is assigned to the Branch Site.
- B. An existing Core Site is demoted to a Branch Site.
- C. The Location assigned to the Branch Site is deleted.
- D. The option "Change to Core Site" is selected.
正解：A
解説：
In Genesys Cloud CX, a Branch Site can be converted to a Core Site when an Edge is assigned to the Branch Site. The Edge device is essential for routing and managing interactions, and its presence elevates the site from a Branch Site to a Core Site, giving it the full capabilities associated with Core Sites. This conversion is part of the network architecture and is critical for managing and optimizing interaction routing and resource allocation.
References:
* Genesys Cloud CX Site and Edge Management Documentation.
質問 # 46
_______________ binds the numbering plan with the trunk.
- A. Outbound route
- B. Edge Group
- C. Edge
- D. Inbound route
正解：A
解説：
In Genesys Cloud CX, an Outbound route binds the numbering plan with the trunk. The outbound route determines how calls are routed out of the system, specifying which trunk to use based on the dialed number.
This configuration ensures that calls are routed correctly according to the organization's numbering plan and the available trunks.
質問 # 47
Every script page has a horizontal stack container placed in it by default.
- A. False
- B. True
正解：A
解説：
In Genesys Cloud CX, every script page does not have a horizontal stack container placed in it by default.
While horizontal stack containers are available and can be added to organize content horizontally, they are not automatically included on every script page. The default setup for a new page is typically empty, allowing the script designer to add components and containers as needed.
質問 # 48
Select the categories of Prompts in Architect. (Choose two.)
- A. System
- B. Data
- C. Menu
- D. User
正解：A、D
解説：
In Genesys Cloud CX Architect, prompts are categorized into several types. The most relevant categories in this context are:
* User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts.
* System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.
These two categories are fundamental for managing and customizing how audio prompts are used within the Genesys Cloud CX platform.
References:
* Genesys Cloud CX Architect Documentation.
質問 # 49
Which of the following statements about scripts is true?
- A. Scripts can be used for inbound interactions only.
- B. Scripts may be used for outbound dialing campaigns only.
- C. Scripts can be used in all types of interactions.
- D. Scripts are only used to configure flows when setting up Architect.
正解：C
解説：
Scripts in Genesys Cloud CX can be used for various types of interactions, including inbound and outbound calls, chat sessions, emails, and more. Scripts help guide agents through interactions by providing them with relevant information and prompts based on the interaction context. This flexibility allows scripts to be integrated across different channels, ensuring a consistent customer experience regardless of the interaction type.
Scripts are not limited to outbound campaigns or configuring flows in Architect; they are a versatile tool within the Genesys Cloud CX platform.
質問 # 50
Devlin is assigned to create multiple scripts with many common sections, so he decides to create a script template from an existing script. To create a script template, help him to select the correct option in the image.
- A. 0
- B. 1
- C. 2
- D. 3
正解：A
解説：
In the image provided, option 4 (D) represents the button used to manage script settings, which includes options for creating a script template. To create a script template from an existing script, the user must navigate to this menu and select the appropriate option to convert or save the script as a template for future use. This ensures that common sections can be reused across multiple scripts efficiently.
質問 # 51
Identify the script property which is used for exchanging or passing data from one application to another that is unrelated to the call.
- A. Outbound
- B. Data Actions
- C. UUI
- D. Callback
正解：C
解説：
UUI (User-to-User Information) is the script property used for exchanging or passing data from one application to another that is unrelated to the call itself. UUI data is often used in scenarios where information needs to be transferred alongside a call but is not directly related to the telephony functions, such as passing customer data between different systems within an organization.
This capability is essential for integrating various systems and ensuring that relevant data accompanies interactions throughout different touchpoints.
質問 # 52
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